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Updated July 2026 · real, multi-region App Store reviews
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Better options than

Greyhound alternatives

Greyhound users often seek alternatives due to frequent delays, poor customer service, and app glitches. Alternatives like Amtrak offer more comfort and reliability, while others focus on specific regional transit needs or broader travel booking.

Why users look for alternatives to Greyhound

The alternatives

Amtrak
4.7★ · 211,901 ratings · Free

Amtrak offers a travel experience that many users find to be comfortable, safe, and reliable, often described as the 'only way to travel' by some R57R59. It is particularly praised for its comfort and safety, making it a good option for those who may have anxieties about other forms of travel R52R59.

Better for: Amtrak is better for travelers prioritizing comfort, safety, and a reliable schedule, especially those who prefer train travel over buses R52R57R59. It suits individuals who appreciate respectful conductors and good customer service on board R61.

Head-to-head: Greyhound vs Amtrak
FlixBus & FlixTrain
4.8★ · 87,226 ratings · Free

FlixBus & FlixTrain is often highlighted for its clean buses and bathrooms, with some users appreciating the ability to bring service animals R66. While some users find the bus rides good and prices convenient, there are also significant complaints about customer service, delays, and issues with refunds R65R71R72.

Better for: FlixBus & FlixTrain might suit travelers looking for clean buses and potentially lower prices, especially if they are comfortable navigating potential customer service challenges and delays R66R72. It may also be an option for those who need to travel with a service animal R66.

Head-to-head: Greyhound vs FlixBus & FlixTrain
Omio
4.9★ · 76,337 ratings · Free

Omio is valued as a 'one-stop shop' for finding various travel routes (trains, buses) and prices, particularly for European travel R80R83R89. Users appreciate its ability to book train travel quickly and its multilingual input options R80R89. However, it faces criticism for issues with cancellations, schedule changes not being reflected, and non-existent customer service when problems arise R79R85.

Better for: Omio is better for international travelers, especially those planning multi-modal trips in Europe, who want to compare and book various transport options in one place R80R83R89. It suits users who are confident in their booking and less likely to need customer support for changes or cancellations R79R85.

Head-to-head: Greyhound vs Omio
CharmPass
4.9★ · 31,073 ratings · Free

CharmPass is praised for being a quick, easy, and convenient app for purchasing tickets for MTA services, including buses and MARC trains R94R97R99R101. Users find it helpful for tracking arrival times and appreciate initiatives like student discounts R99. However, it is prone to glitches, app crashes, and issues with accidental ticket activation or misleading purchase pages R93R95R96R98.

Better for: CharmPass is ideal for commuters and travelers using Maryland's MTA services, including MARC trains and buses, who prioritize quick and easy mobile ticketing and real-time arrival information R94R97R99R101. It is particularly beneficial for students who can take advantage of discounts .

Head-to-head: Greyhound vs CharmPass
myStop Mobile
4.4★ · 12,222 ratings · Free

myStop Mobile is considered a helpful app for tracking bus locations and times, with some users noting improvements after updates R108. It is appreciated for its usefulness in college settings without a car . However, the app frequently crashes, especially when trying to favorite stops, and has issues with bus locations not showing up or times glitching R109R110R112.

Better for: myStop Mobile is better for local transit users who rely on real-time bus tracking and schedules, especially in areas like Durham, NC R108. It suits individuals who are willing to tolerate occasional app glitches for the benefit of tracking their bus R109.

Head-to-head: Greyhound vs myStop Mobile
Stick with Greyhound if

You should stick with Greyhound if you prioritize very affordable travel and find the booking process easy, and are prepared for potential delays or service issues . Some users have positive experiences and find it to be a good option for their travel needs .

Evidence note: No alternative had too few reviews to judge.

Frequently asked

Why do people complain about Greyhound's customer service?
People complain about Greyhound's customer service due to unhelpful staff, lack of responses to inquiries, difficulty obtaining refunds, and miscommunication leading to missed buses R4R9R13R25.
Is Amtrak more comfortable than Greyhound?
Yes, Amtrak is often described as offering a more comfortable travel experience compared to Greyhound, with users highlighting its overall comfort and safety R52R59R57.
Does FlixBus have clean facilities?
Yes, FlixBus is noted by users for having clean buses and bathrooms, with some reviews specifically mentioning a pleasant smell and well-maintained facilities R66.
Can Omio help with international train travel?
Yes, Omio is highly recommended for booking international train travel, particularly in Europe, with users finding it effective for planning routes in countries like Germany and Czech Republic R80R89.
What are the main issues with the CharmPass app?
The main issues with the CharmPass app include frequent glitches, crashing, accidental ticket activation without deactivation options, and misleading purchase pages that can lead to duplicate purchases R93R95R96R98.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R4] Greyhound 1/5 · US Gayhound: No customer service, constant delays
  2. [R10] Greyhound 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  3. [R19] Greyhound 1/5 · US Horrible Service and Reliability: I’ve taken several trips on Greyhound and every trip has been a problem. Extreme delay of hours, broken down buses on the highway leaving us passengers stranded for hours, and filthy restrooms at the station. NOT OK!!!
  4. [R39] Greyhound 1/5 · US Stranded alone: After the surprise announcement that our trip would be delayed 8 hours after the bus driver quit, we then received trip cancelled! After waiting 6 hours!
  5. [R9] Greyhound 3/5 · US Price doesn’t match service: I bought a ticket to Laredo and it was too expensive no senior discount and the customer service unrateable stink not to mention the location in San Antonio. So sad to see how low this company and its employees got.
  6. [R13] Greyhound 1/5 · US so bad: bad customer service
  7. [R25] Greyhound 1/5 · US Negative 5 if Possible!: Problem 1) I was told four different busses and had to change queues seven different (was bounced back and fourth between buses and queues a few times). The staff were thoroughly misinformed. It was pure chaos! A couple of times, I was the first person, and then moved to the middle or last when we were given different instructions. I am now sitting on a bus that I was told
  8. [R3] Greyhound 3/5 · US Dishonest: Glitches in the ticket software extracting more charges . I almost paid for four fares instead of one. Something is wrong here
  9. [R5] Greyhound 4/5 · US Purchasing: Issues with the app accepting phone number format
  10. [R16] Greyhound 1/5 · US Ai price manipulation discrimination: Prices change min to min based on your calculated desperation real time discrimination.
  11. [R18] Greyhound 3/5 · US Cancellation Never confirmed on the app: The app just kept spinning I don’t know if my cancellation with through or not for my refund .
  12. [R1] Greyhound 1/5 · US This place is booty: Got all my things stolen and no help screw these people
  13. [R12] Greyhound 3/5 · US Limpieza y la temperatura del aire acondicionado: Debería de estar más limpio el baño y poner la temperatura debida porque hay veces está muy frío y hay veces muy caliente tiene que estar a término medio
  14. [R15] Greyhound 3/5 · US Delays: Is it legal for them to be smoking weed and driving a vehicle of that size with passengers?
  15. [R52] Amtrak 5/5 · US Viaje: Fue súper confor para poder sacar a mi madre fuera de su ciudad de verdad ella lleva más de 20 años sin viajar por alguna s miedos y gracias a Antrak ella salió segura y sin ese mi do alas alturas que por años la inpocibilito viajar y ahora q logre convencerla de viajar en tren fue la mejor experiencia para ella y para mi
  16. [R57] Amtrak 5/5 · US Only way to travel: The only and best way to travel, bar none.
  17. [R59] Amtrak 5/5 · US Transportation and comfortability: I’ve been traveling with a track for a very long time, never fails to work the fastest and feel the safest.
  18. [R61] Amtrak 5/5 · US Conductor Gary Tichenor: Conductor Gary Tichenor treats everyone with respect, has excellent customer service and safety. He goes beyond to help those in need of assistance getting on and off the train and while on a run. I’ve heard other customers say he has excellent customer service and I see they appreciate his professional approach to everything.
  19. [R65] FlixBus & FlixTrain 1/5 · US Terrible: The worst customer service. I had a death in my family and I had to cancel all my travel plans I contacted them. Got very different responses telling me just to not bird and I’d get at least a partial refund. Nothing. They don’t care they will just take your money. I’m more upset at the lies being told. I waisted my time and money. The fact that death isn’t a refundable circumstance is a
  20. [R66] FlixBus & FlixTrain 5/5 · US Lisa: I must say I appreciate the other bus that I won’t mention, especially the fact that it gets there quicker but “Flix!” No comparison when it comes to clean! Smells great, bathroom, I’m able to use that has all & clean, able to bring my service Pup with no hassle! Oh & did I mention the bus drivers, courteous & not rude! I feel peaceful & safe!!! Im able to fly for free since I’m on my daught
  21. [R71] FlixBus & FlixTrain 1/5 · US Worst service ever: The customer service is a hit or miss at best they’ll help you decently or Scam you I the worst manner they always delay me for Hours beyond what is feasible then the refunds aren’t really refunds and many of the bus drivers are rude and unprofessional
  22. [R72] FlixBus & FlixTrain 4/5 · US Windows: Bus ride was pretty cool. I would rather the bus have leather seats. I’ve heard some of them. Do my bus had material seats not a fan. Other than that ride was good. The windows on the inside could be a little cleaner but overall nice bus ride good price convenient pick up and drop off destinations.
  23. [R79] Omio 1/5 · US They Scam: they do not honor policies they force you to buy, app and ai are no help to carry out functions the 0 physical employees should be doing, ai lies about talking to an “ agent” or being contacted by an “agent”
  24. [R80] Omio 5/5 · US The best app !: I was able to book all my train travel thru Germany and Czech perfectly and fast!
  25. [R83] Omio 5/5 · US One Stop Shop: This app is great. It always finds every possible route in one place and the best prices.
  26. [R85] Omio 1/5 · US Total scam: If anything goes wrong with your journey , like cancelations or schedule changes , the app will not reflect the schedule changes. If you contact customer service , help is non existing . Save yourself time and the hassle . Book directly , don’t use this app it’s useless . (If anything goes wrong )
  27. [R94] CharmPass 5/5 · US CharmPass: Quick & easy so convenient. I love the MTA!
  28. [R97] CharmPass 5/5 · US Happy Commuter😜: I’ve worked for the federal government for over 25 years. This last year I decided to commute. The Martz Commuter Bus buses are always on time. And the drivers are very professional. I wish I would’ve done this earlier. It’s always a pleasant ride two and work. I want to give a big shout out to all of the 640 drivers especially the 640 that is always on time Oxon Hill park and rid
  29. [R99] CharmPass 5/5 · US The app!!: This is my first time catching the bus in over nine years. My coworkers told me I should download the app. I never knew this app existed. It is so easy to use and always on point with arrival times. It makes catching the bus and the train so much easier. I think I’ll put off buying that new car for a while.😇
  30. [R101] CharmPass 5/5 · US Good: This is very fast and efficient to buy ticket online
  31. [R108] myStop Mobile 5/5 · US Durham Mobility: Good application recommend for Durham NC
  32. [R109] myStop Mobile 3/5 · US App crashes: It’s a super helpful app. When it works properly and doesn’t crash. When I select a stop and favorite it, it crashes and never saves it.
  33. [R110] myStop Mobile 1/5 · US If only…: This app used to be good. But with recent updates, both firmware and software, the scrolling is buggy at best, only minute by minute polling when you scan every 5 seconds for any updates for transit API’s. A total mess. Now using a self hosted docker instance that totally replaces this app. Done with it.
  34. [R112] myStop Mobile 3/5 · US Too much crashing: App kicks out selecting bus routes making it unable to track buses
  35. [R89] Omio 5/5 · US The best app for buying European train tickets: You can input everything in Chinese. Simple, clear, and very easy to use! · translated
  36. [R93] CharmPass 1/5 · US Quick to charge card, no support after.: So I downloaded and installed this app for a quick trip to DC. I accidentally clicked the outgoing ticket and it activated it with no way to deactivate it. Call the support number, sent an email, snd no one got back to me. So it seems I would have to buy another ticket. It was only 13 bucks but still, it’s not right. Deleting it from my phone now.
  37. [R95] CharmPass 3/5 · US Works 70% of the Time: Overall, it works okay as a way but is love if the MTA could join SmartTrip from WMATA. I’m a MARC commuter. MTA instructs riders to open and activate tickets as the vehicle approaches however there are regular instances when the app doesn’t open and reports an internet connection is not available despite other internet enabled apps being able to be used.
  38. [R96] CharmPass 1/5 · US Terrible app: There’s an unknown error that’s not letting me access the app.
  39. [R98] CharmPass 1/5 · US Sucks: Glitchy and doesn’t work like everything else in Maryland

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store