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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Greyhound

40
User verdict / 100 High confidence Divided

The Greyhound app is generally easy to use for booking and managing tickets, but frequent issues with bus delays, cancellations, poor customer service, and restrictive refund policies significantly detract from the overall travel experience, despite recent performance improvements.

4.8★ lifetime (226,762) Free to download since 2014 by Greyhound Lines, Inc. updated 1.1 mo ago recent negative 56% 120 reviews across 3 regions
Customer Service Delays & Cancellations Refund Policy App Usability & Glitches Cleanliness & Comfort
5★109
4★9
3★18
2★14
1★163
recent reviews across 3 regions, vs the 4.8★ lifetime average

The Greyhound app facilitates easy booking and ticket management for many users, offering an affordable travel option. However, recent reviews highlight significant problems with frequent bus delays and cancellations, unresponsive customer service, and a frustrating refund policy that often provides vouchers instead of cash. These operational issues overshadow the app's usability.

What users like

  • Easy to use for booking and purchasing ticketsR8R10R40R47
  • Offers affordable travel options, especially when booked in advanceR8R43R55R67
  • Convenient for city-to-city travel with multiple departure schedulesR55R90

What users complain about

  • Frequent and significant bus delays or cancellations, often without adequate communication or compensationR2R6R15R32
  • Poor and unhelpful customer service, often difficult to reach or unresponsiveR2R11R17R23
  • Restrictive cancellation and refund policies, often resulting in vouchers with high fees instead of cash refundsR5R16R59R68
  • App glitches and payment issues, including price manipulation and difficulty entering payment informationR13R18R21R29
  • Accessibility issues for users with assistive technologyR25R97R141
  • Buses and stations are often reported as unclean, with issues like overflowing bathroomsR15R56R61
  • Issues with bus drivers, including leaving early, disrespect, and unsafe drivingR6R38R39R62
  • Tickets not always transferring correctly to digital wallets or being available as e-ticketsR192R275

Latest update · v9.50.0

What the developer says changed (the verdict above weighs this against what reviewers report):

Just saying Hi with some performance improvements. Have a great day and happy traveling!

Recurring themes

Customer Service negative
Many users report extremely poor customer service, citing unhelpful agents, long wait times, and a lack of resolution for issues like missed buses or cancellations. Some describe staff as rude or misinformed.R2R11R17R23
Delays & Cancellations negative
A prevalent issue is frequent and often lengthy bus delays or unannounced cancellations, leading to missed connections, stranded passengers, and significant inconvenience. Users report buses leaving early or disappearing entirely.R2R6R15R32
Refund Policy negative
The cancellation policy is a major point of frustration, with users reporting that refunds are typically given as vouchers, not cash, and often incur high cancellation fees. Many feel this is unfair and discriminatory.R5R16R59R68
App Usability & Glitches mixed
While many find the app easy for booking, others experience glitches with payment processing, phone number formats, and ticket cancellations not confirming. There are also reports of accessibility issues for users with screen readers and tickets not transferring to digital wallets.R4R13R18R21
Cleanliness & Comfort negative
Several reviews mention dirty buses, particularly restrooms, and issues with air conditioning temperature. Some also note general uncleanliness at stations.R15R56R61

Who it's for

The Greyhound app is for budget-conscious travelers who prioritize affordable, city-to-city bus travel and are comfortable with potential inconveniences like delays and customer service challenges R8R43R55R67. It is not recommended for those who require strict punctuality, reliable customer support, or a flexible refund policy R2R6R15R16.

Evidence note: The recent reviews skew significantly negative, with 56.5% being negative. This contrasts sharply with the lifetime rating of 4.8 from over 200,000 ratings. The recent negative sentiment focuses heavily on operational issues (delays, customer service, refunds) rather than app functionality itself, though app glitches are also noted. The developer's notes mention 'performance improvements,' but recent reviews still report crashes and payment issues R21, suggesting these improvements may not have fully addressed user concerns.

Frequently asked

Does the Greyhound app allow for easy ticket booking?
Yes, many users find the Greyhound app easy and quick to use for booking and purchasing tickets R8R10R40R47.
What is Greyhound's refund policy if I cancel a ticket?
Greyhound's refund policy is generally restrictive; users report that cancellations often result in a voucher rather than a cash refund, and significant cancellation fees (e.g., $30 or more) are frequently applied, with some users receiving very little back from their original fare R5R16R59R68.
Are Greyhound buses usually on time?
No, many recent reviews indicate that Greyhound buses are frequently delayed for hours or even cancelled without proper notice, leading to missed connections and significant inconvenience R2R6R15R32.
Does the app have accessibility features for users with disabilities?
Some users report accessibility issues with the app, particularly for those using assistive technology like Voiceover, making it difficult to navigate and complete tasks such as entering payment information or voucher details R25R97R141.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R8] 5/5 · US Decent: Easy booking, not expensive
  2. [R10] 5/5 · US I love it: Its very amazing the app I love it
  3. [R40] 5/5 · US Love this service: I love taking this bus service and the tickets are super easy to buy and have on my phone.
  4. [R47] 5/5 · US Easy Peasy: The greyhound app is very user friendly. Doesn’t take much time to get a ticket booked. Will definitely recommend to friends and family who don’t mind riding the bus.
  5. [R43] 5/5 · US Life’s an adventure: I’ve met a lot of interesting people traveling on Greyhound. It’s a great value in this time and age.
  6. [R55] 5/5 · US Love it more than trains in US: City to city, downtown to downtown. Cheaper than renting a car, loved the extra seat cheap seat, love the multiple departures schedules. Wow! Who knew! I shed my ‘uppity’ prejudice really fast-and smiling out the window at everything I would have missed if driving!
  7. [R67] 5/5 · US Economical: Thank you, Greyhound for being economical and getting me from point A to point B and leaving the driving to you
  8. [R90] 5/5 · US Comfortable and affordable: There is always a lot of time options, the prices are affordable if bought with time in advance, and the seat are comfortable! 10/10
  9. [R2] 1/5 · US Gayhound: No customer service, constant delays
  10. [R6] 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  11. [R15] 1/5 · US Horrible Service and Reliability: I’ve taken several trips on Greyhound and every trip has been a problem. Extreme delay of hours, broken down buses on the highway leaving us passengers stranded for hours, and filthy restrooms at the station. NOT OK!!!
  12. [R32] 1/5 · US Stranded alone: After the surprise announcement that our trip would be delayed 8 hours after the bus driver quit, we then received trip cancelled! After waiting 6 hours!
  13. [R11] 1/5 · US so bad: bad customer service
  14. [R17] 1/5 · US Negative 5 if Possible!: Problem 1) I was told four different busses and had to change queues seven different (was bounced back and fourth between buses and queues a few times). The staff were thoroughly misinformed. It was pure chaos! A couple of times, I was the first person, and then moved to the middle or last when we were given different instructions. I am now sitting on a bus that I was told
  15. [R23] 1/5 · US Mal información: Sus empleados son un asco lleve ala parada de autobuses y le dije ala que daba la información de los ticks y lleve 40 minutos antes de la salida y solo me dijo espérate aún no va a salir tu autobús y como boba esperando la información y se fue mi autobús y yo aun esperando cuando darán buena información cuando se les pregunta perdí mi cita a Atlanta y mi dinero porque resulta qu
  16. [R5] 1/5 · US Do better: I’ve lost a lot of money trying to find a ride to the bus station spending over 200 and some dollars and we don’t get no refund Lord Jesus, be with us all
  17. [R16] 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  18. [R59] 2/5 · US Scammed: My ticket was randomly canceled then I was told it’s to late that I canceled my ticket there’s nothing they can do but I never canceled the ticket and no refund just 40 dollar voucher for a $210 dollar ticket lost that I was trying to use to aswell but the people on the phone and at the desk told me basically o well nothing they can do the guy on the phone said there was not even a custom
  19. [R68] 1/5 · US Nope: Right after I booked a trip (within 2 minutes) greyhound emailed me and told me it was cancelled but I could reschedule a trip. Or, very inconveniently “ask for a refund” for a trip that didn’t exist to begin with and wait 7-14 days to get my money back. Extremely dishonest. God’ll sort that out.
  20. [R13] 1/5 · US Ai price manipulation discrimination: Prices change min to min based on your calculated desperation real time discrimination.
  21. [R18] 1/5 · US Price increases: Hate that change prices
  22. [R21] 1/5 · US Literally can’t pay: As of June 8th, neither the website nor the app will let me enter my credit card info. I get to the last 3 digits and it just jumps to exp date. No way to edit it or complete the card number. Doesn’t inspire confidence for the ride if I ever get to pay for it
  23. [R29] 3/5 · US Dishonest: Glitches in the ticket software extracting more charges . I almost paid for four fares instead of one. Something is wrong here
  24. [R25] 1/5 · US Accessibility issues: I was not even able to put in my voucher for the refund of the cancellation of the last ticket because this app does not or is not very friendly at all to those of us who use voiceover or text to speech or talk back or whatever you wanna call it in there to navigate the app. That is completely unfair, that is also very discriminatory! Not happy.
  25. [R97] 3/5 · US Have to book in a hurry or lose your fair, especially if you are a blind person.: If you are a blind person using assistive technology, make sure that you are quick on the keys or with your fingers because if you take too long to read the booking details, you will lose your affair, and you are constantly reminded of how much time you have left through this process it is most annoying and Greyhound
  26. [R141] 3/5 · US Decent app, much better than the bus ride: App is pretty good both to book and to use as ticket. However, sometimes fields are not available when using Voiceover on iPhone
  27. [R56] 1/5 · US Disgusting experience: Bus bathroom both didn’t flush and overflowed with foul smelling liquid that permeated the air for hours.
  28. [R61] 3/5 · US Limpieza y la temperatura del aire acondicionado: Debería de estar más limpio el baño y poner la temperatura debida porque hay veces está muy frío y hay veces muy caliente tiene que estar a término medio
  29. [R38] 1/5 · US Find Something with Genuine people: I’m just a concerned parent because the mother of my child brought my child to see me in Paducah,Kentucky from from S.C and in the way to the bus station she had to change her pamper so we stopped let me remind you we before I finish that we watch the bus pull out in front of us while we were flashing it to stop and it pulled off 1 minute after departure time oh
  30. [R39] 1/5 · US Worst company: Customer service is a joke. The app is not accurate. Keeps showing bus is delayed then shows it left on time. When the bus never showed. Customer service tries to blame you first. Won’t offer any compensation despite it being their fault. Three times in a row! Buses not showing up. Or mechanical failure causing my husband to miss the next bus. Bus driver put his hands on my husband
  31. [R62] 3/5 · US Delays: Is it legal for them to be smoking weed and driving a vehicle of that size with passengers?
  32. [R192] 3/5 · US Doesn’t transfer ALL tickets to Wallet: The app is great for looking up your booking, finding out your seat assignments, and seeing your stops and transfers. But when you transfer the tickets to Apple Wallet, it drops some tickets, seemingly at random.
  33. [R275] 3/5 · CA Need etickets: Need to have etickets. Printing a ticket is a hassle.
  34. [R4] 4/5 · US Purchasing: Issues with the app accepting phone number format

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store