Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Is it worth paying for

Greyhound

40
Value score / 100 Worth paying? No Skip it

Greyhound is a budget-friendly travel option, but its service quality, reliability, and customer support are frequently criticized, making it a questionable value despite its low prices.

Free to download seen up to $0702 4.8★ lifetime (227,181) since 2014

Greyhound offers an economical way to travel, with many users finding the app easy for booking tickets. However, widespread issues with delays, cancellations, poor customer service, and a restrictive refund policy significantly detract from its overall value.

Free vs paid

The Greyhound app is free to download and use for booking tickets, which many users find easy and convenient R10R42R49. Payment is required for bus tickets, with prices varying R10R92. There are complaints about prices changing minute-to-minute R15R20R200 and getting high R125R44. The app does not offer a clear 'paid tier' or subscription, but rather charges for individual trips and optional add-ons like extra seats R1R55R57.

Value complaints

  • Prices change frequently, sometimes drastically, during the booking process.R15R20R200
  • Cancellation policy is unfair, offering vouchers instead of refunds, often with significant fees.R18R61R78R100
  • Tickets are perceived as expensive, with complaints about lack of discounts and prices not matching service quality.R44R125
  • Software glitches or payment issues can lead to incorrect charges or price increases.R31R200

Where it delivers

  • The app is easy to use for booking tickets.R10R42R49R66
  • Greyhound offers an affordable way to travel.R10R36R45R57
  • There are many time options and comfortable seating.R36R57R92
  • The option to reserve an extra seat is appreciated.R1R55R57
Worth paying if

It might be worth paying for Greyhound tickets if you prioritize affordability above all else and are prepared for potential delays, cancellations, and poor customer service R10R45R57. It could also be suitable if you need a simple booking process and prefer having tickets on your phone R42R49R66.

Skip / stay free if

You should skip Greyhound if you require reliable scheduling, good customer service, or a flexible refund policy R3R4. Travelers who need accessible app features or expect to be able to change tickets without significant charges or loss of money should also avoid it R27R99R18.

Evidence note: The lifetime rating of 4.8 from over 200k ratings is significantly higher than what recent reviews suggest. Recent reviews are overwhelmingly negative, focusing on service reliability, customer support, and refund policies. The positive reviews often praise the app's ease of use and affordability, but rarely the actual travel experience.

Frequently asked

Is the Greyhound app easy to use for booking tickets?
Yes, many users find the Greyhound app easy and convenient for booking tickets, noting its user-friendly interface and quick process R10R42R49R66.
What are the common complaints about Greyhound service?
Common complaints about Greyhound service include constant delays, buses leaving early, cancellations, poor customer service, dirty buses and stations, and issues with the refund policy R3R4R8R13.
Does Greyhound offer cash refunds for cancellations?
No, Greyhound typically does not offer cash refunds for cancellations; instead, they issue vouchers, often with significant cancellation fees R18R61R78R100. For example, one user reported a $36 trip resulted in only a $6 voucher R18, and another received a $40 voucher for a $210 ticket R61.
Are there accessibility issues with the Greyhound app?
Yes, some users report accessibility issues with the Greyhound app, particularly for those using screen readers like Voiceover, making it difficult to input information or navigate the app R27R99R143.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R15] 1/5 · US Ai price manipulation discrimination: Prices change min to min based on your calculated desperation real time discrimination.
  2. [R20] 1/5 · US Price increases: Hate that change prices
  3. [R200] 3/5 · US Problems: Couldn’t make a payment on 4 tries! 5th time price increases drastically!!! Finally got my tickets!’
  4. [R18] 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  5. [R61] 2/5 · US Scammed: My ticket was randomly canceled then I was told it’s to late that I canceled my ticket there’s nothing they can do but I never canceled the ticket and no refund just 40 dollar voucher for a $210 dollar ticket lost that I was trying to use to aswell but the people on the phone and at the desk told me basically o well nothing they can do the guy on the phone said there was not even a custom
  6. [R78] 1/5 · US Refund: 👉 You guys know! grayhound never refund back as a cash, instant they refund voucher.
  7. [R100] 1/5 · US Thieves: How do you charge cancellation fee and still give a voucher. These people are thieves!!!
  8. [R44] 3/5 · US Price doesn’t match service: I bought a ticket to Laredo and it was too expensive no senior discount and the customer service unrateable stink not to mention the location in San Antonio. So sad to see how low this company and its employees got.
  9. [R125] 3/5 · US Getting pricey: Prices are getting high to ride onside someone & never on time
  10. [R31] 3/5 · US Dishonest: Glitches in the ticket software extracting more charges . I almost paid for four fares instead of one. Something is wrong here
  11. [R10] 5/5 · US Decent: Easy booking, not expensive
  12. [R42] 5/5 · US Love this service: I love taking this bus service and the tickets are super easy to buy and have on my phone.
  13. [R49] 5/5 · US Easy Peasy: The greyhound app is very user friendly. Doesn’t take much time to get a ticket booked. Will definitely recommend to friends and family who don’t mind riding the bus.
  14. [R66] 5/5 · US Easy to the point!: Got my tickets easily and was checked in quickly even though I was behind on time. Will use it again!
  15. [R36] 5/5 · US Very affordable and safe traveling. Clean: Clean. Affordable and Safe. Comfortable Seating. Very Clean Restrooms
  16. [R45] 5/5 · US Life’s an adventure: I’ve met a lot of interesting people traveling on Greyhound. It’s a great value in this time and age.
  17. [R57] 5/5 · US Love it more than trains in US: City to city, downtown to downtown. Cheaper than renting a car, loved the extra seat cheap seat, love the multiple departures schedules. Wow! Who knew! I shed my ‘uppity’ prejudice really fast-and smiling out the window at everything I would have missed if driving!
  18. [R92] 5/5 · US Comfortable and affordable: There is always a lot of time options, the prices are affordable if bought with time in advance, and the seat are comfortable! 10/10
  19. [R1] 4/5 · US Extra seat: Unable to reserve seat next to mine. Need extra space due to knee surgery.
  20. [R55] 5/5 · US The Extra Seat: Simply genius Greyhouse because a comfortable customer is essential.
  21. [R3] 1/5 · US Horrible: If your planning on taking a greyhound your better off walking over 100 miles to your destination Greyhound will cause a huge delay nd cause you to miss your schedule & you have to deal with whatever consequences I WILL NEVER EVER SUGGEST GREYHOUND YOUR BETTER OFF WALKING TO YOUR DESTINATION
  22. [R4] 1/5 · US Gayhound: No customer service, constant delays
  23. [R8] 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  24. [R13] 1/5 · US so bad: bad customer service
  25. [R27] 1/5 · US Accessibility issues: I was not even able to put in my voucher for the refund of the cancellation of the last ticket because this app does not or is not very friendly at all to those of us who use voiceover or text to speech or talk back or whatever you wanna call it in there to navigate the app. That is completely unfair, that is also very discriminatory! Not happy.
  26. [R99] 3/5 · US Have to book in a hurry or lose your fair, especially if you are a blind person.: If you are a blind person using assistive technology, make sure that you are quick on the keys or with your fingers because if you take too long to read the booking details, you will lose your affair, and you are constantly reminded of how much time you have left through this process it is most annoying and Greyhound
  27. [R143] 3/5 · US Decent app, much better than the bus ride: App is pretty good both to book and to use as ticket. However, sometimes fields are not available when using Voiceover on iPhone

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store