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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Greyhound vs myStop Mobile

Greyhound 4.8★ · Free to download 65
Winner Greyhound
myStop Mobile 4.4★ · Free to download 40

Greyhound is the better choice for intercity bus travel, despite its operational issues, due to its functional app for booking and managing tickets, while myStop Mobile struggles with consistent real-time tracking and app stability.

Full reviews: Greyhound · myStop Mobile

Greyhound's app is generally effective for booking and managing tickets, though the bus service itself faces significant criticism for delays and customer service. myStop Mobile, designed for local transit, is plagued by frequent app crashes, inaccurate tracking, and usability issues, making it less reliable for users.

Head to head

Features (App Functionality) edge: GreyhoundR3R5R11R17
Greyhound Greyhound's app is praised for easy booking and being user-friendly R11R17. However, some users experience glitches during ticket purchasing, nearly paying for extra fares R3, issues with phone number formats R5, and problems with cancellations not confirming or processing refunds correctly R18R22. Accessibility features are also a concern, with difficulties for users with assistive technology R21R30R37.
myStop Mobile myStop Mobile aims to provide real-time bus tracking and schedules, but many users report significant issues with its core features. The app frequently crashes when selecting or favoriting stops R63R66R70, and the map often fails to load or stay zoomed in, making it difficult to track buses or select stops R72. Some users also report an unscrollable list of routes on iPhone and issues with the Dynamic Island on newer iPhones .
Ease of Use edge: GreyhoundR6R11R21R31
Greyhound Greyhound's app is generally considered easy to use for booking tickets R11. However, some users find the process confusing, especially regarding seat guarantees R6 and the quick booking requirement for those using assistive technology R21. There are also reports of payment issues where the app won't allow full credit card entry R31.
myStop Mobile myStop Mobile struggles significantly with ease of use due to frequent crashes and interface bugs. Users report the app crashing when trying to favorite stops R63R70, maps not loading or constantly zooming out R72, and an unscrollable list of routes . Some find the text small and the overall navigation buggy .
Reliability (Service & App) tieR4R10R18R19
Greyhound Greyhound's service reliability is a major point of contention. Users frequently report constant delays R4R19, buses leaving early R10, buses not showing up , or being cancelled . Buses breaking down and leaving passengers stranded are also cited R19. The app itself is sometimes unreliable for cancellation confirmations R18 and showing accurate bus status .
myStop Mobile myStop Mobile's reliability is severely hampered by app performance issues and inaccurate information. Users report the app crashing frequently R63R66R70, buses not showing up on the map R72R76R94, and incorrect or unreliable bus times R76R81. The GPS tracking often fails because drivers reportedly don't log in .
Price/Value edge: GreyhoundR9R11R16R22
Greyhound Greyhound is seen as an affordable option by some R11, with tickets being 'not expensive' R11 and offering 'great value' . However, many users complain about prices getting high R9, price manipulation R16, and prices changing minute to minute R16. There are also complaints about the lack of senior discounts R9 and unfair cancellation policies that result in vouchers or minimal refunds R22.
myStop Mobile myStop Mobile is a free app (as stated in the prompt). Reviewers do not comment on the price of the app itself, but rather the public transportation system it supports. Some appreciate the convenience of not dealing with passes and fares in their local system .
Customer Support tieR4R6R9R13
Greyhound Greyhound's customer service receives overwhelmingly negative feedback. Users report no customer service R4, unrateable and 'stink' service R9, terrible customer service R13, and staff being misinformed . Attempts to contact Greyhound often go unanswered R6, and agents provide incorrect information leading to missed buses . There are also complaints about customer service blaming the user and not offering compensation . A few users, however, report fast online response and easy access .
myStop Mobile myStop Mobile users do not frequently comment on customer support for the app itself, but rather the bus drivers and transit system. Drivers are sometimes described as thoughtful and helpful , and volunteers at parks are also praised . The app does have a feedback menu, but one user found it broken .
Pick Greyhound if

Pick Greyhound if you need to book intercity bus travel and value a functional app for ticket purchasing and management, understanding that the actual bus service may involve significant delays and customer service challenges R11.

Pick myStop Mobile if

Pick myStop Mobile if you need a free app for local public transit and are willing to tolerate frequent crashes, inaccurate bus tracking, and usability issues, especially if your local transit system is generally reliable .

Evidence note: Reviews for Greyhound heavily focus on the actual bus service experience (delays, customer service, bus conditions) rather than solely the app's performance, though app-specific issues are also present. myStop Mobile reviews are almost entirely focused on the app's functionality and reliability for tracking local buses.

Frequently asked

Is the Greyhound app reliable for booking tickets?
Yes, the Greyhound app is generally considered reliable and easy to use for booking tickets R11, though some users have reported glitches during payment or cancellation processes R3R18R31.
Does myStop Mobile provide accurate real-time bus tracking?
myStop Mobile frequently struggles with providing accurate real-time bus tracking; many users report buses not appearing on the map, incorrect times, or the app glitching and failing to update R72R76R81R94.
Are there accessibility issues with the Greyhound app?
Yes, some users report significant accessibility issues with the Greyhound app, particularly for those using voiceover or text-to-speech technologies, making it difficult to navigate and complete tasks like entering booking details or vouchers R21R30R37.
What are the main problems with the myStop Mobile app?
The main problems with the myStop Mobile app include frequent crashes, especially when trying to favorite stops, maps that don't load or constantly zoom out, and unreliable or inaccurate real-time bus tracking information R63R66R70R72.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Greyhound 3/5 · US Dishonest: Glitches in the ticket software extracting more charges . I almost paid for four fares instead of one. Something is wrong here
  2. [R5] Greyhound 4/5 · US Purchasing: Issues with the app accepting phone number format
  3. [R11] Greyhound 5/5 · US Decent: Easy booking, not expensive
  4. [R17] Greyhound 5/5 · US I love it: Its very amazing the app I love it
  5. [R6] Greyhound 3/5 · US Very confusing: I been using greyhound for years and I will never understand why if you paid for the front seat the busses drivers they always say it’s not guaranteed the seat ? I try to contact greyhound plenty times and I never have a response anyone from greyhound please respond
  6. [R21] Greyhound 3/5 · US Have to book in a hurry or lose your fair, especially if you are a blind person.: If you are a blind person using assistive technology, make sure that you are quick on the keys or with your fingers because if you take too long to read the booking details, you will lose your affair, and you are constantly reminded of how much time you have left through this process it is most annoying and Greyhound
  7. [R31] Greyhound 1/5 · US Literally can’t pay: As of June 8th, neither the website nor the app will let me enter my credit card info. I get to the last 3 digits and it just jumps to exp date. No way to edit it or complete the card number. Doesn’t inspire confidence for the ride if I ever get to pay for it
  8. [R4] Greyhound 1/5 · US Gayhound: No customer service, constant delays
  9. [R10] Greyhound 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  10. [R18] Greyhound 3/5 · US Cancellation Never confirmed on the app: The app just kept spinning I don’t know if my cancellation with through or not for my refund .
  11. [R19] Greyhound 1/5 · US Horrible Service and Reliability: I’ve taken several trips on Greyhound and every trip has been a problem. Extreme delay of hours, broken down buses on the highway leaving us passengers stranded for hours, and filthy restrooms at the station. NOT OK!!!
  12. [R9] Greyhound 3/5 · US Price doesn’t match service: I bought a ticket to Laredo and it was too expensive no senior discount and the customer service unrateable stink not to mention the location in San Antonio. So sad to see how low this company and its employees got.
  13. [R16] Greyhound 1/5 · US Ai price manipulation discrimination: Prices change min to min based on your calculated desperation real time discrimination.
  14. [R22] Greyhound 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  15. [R13] Greyhound 1/5 · US so bad: bad customer service
  16. [R72] myStop Mobile 3/5 · US Great app.. sometimes: The buses constantly glitch and just don’t show up on the map and the times glitch too sometimes and still show past buses and I think there should be a feature so the out of service buses don’t pop up but usually it works pretty well
  17. [R76] myStop Mobile 1/5 · US Bad app: The app is suppose to show where the busses are and how long it’ll take before they get to a stop. The ONE route I need to keep my eye on doesn’t show the busses and the times are incredibly unreliable. Please fix as soon as possible or recommend a better app to use
  18. [R81] myStop Mobile 3/5 · US please fix: i have been using this app for a long time but here recently i’ve been arriving to places late and missing multiple busses due to the app showing incorrect information
  19. [R94] myStop Mobile 1/5 · US Bus: The bus is never accurate and it always glitching when I need the bus. it sometimes never pops up when I need it the most
  20. [R30] Greyhound 3/5 · US Decent app, much better than the bus ride: App is pretty good both to book and to use as ticket. However, sometimes fields are not available when using Voiceover on iPhone
  21. [R37] Greyhound 1/5 · US Accessibility issues: I was not even able to put in my voucher for the refund of the cancellation of the last ticket because this app does not or is not very friendly at all to those of us who use voiceover or text to speech or talk back or whatever you wanna call it in there to navigate the app. That is completely unfair, that is also very discriminatory! Not happy.
  22. [R63] myStop Mobile 3/5 · US App crashes: It’s a super helpful app. When it works properly and doesn’t crash. When I select a stop and favorite it, it crashes and never saves it.
  23. [R66] myStop Mobile 3/5 · US Too much crashing: App kicks out selecting bus routes making it unable to track buses
  24. [R70] myStop Mobile 1/5 · US Buggy app: Is not very responsive and crashes when you favorite stops

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store