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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

myStop Mobile

45
User verdict / 100 High confidence Divided

myStop Mobile is a free transit tracking app that users find helpful for real-time bus tracking when it works, but recent updates have introduced numerous bugs, crashes, and unreliable information, significantly impacting its usability.

4.4★ lifetime (12,222) Free to download since 2013 by Avail Technologies, Inc. updated 4.8 mo ago recent negative 64% 120 reviews across 3 regions
Crashes & Bugs Inaccurate Tracking Map & Interface Issues App Not Loading/Stalling Helpful for Transit
5★38
4★18
3★34
2★36
1★127
recent reviews across 3 regions, vs the 4.4★ lifetime average

myStop Mobile is a free application designed to help users track public transit, offering real-time bus locations and schedules. While some users praise its utility for daily commutes and navigation, recent updates have led to widespread reports of app crashes, inaccurate bus information, and significant interface issues.

What users like

  • Provides real-time bus tracking and arrival estimates, which is very helpful when accurateR88R98R113R119
  • Useful for planning trips and navigating public transportation, especially for those without a carR11R42R91R129
  • Some users report that the app has improved after reinstalling or specific updates, fixing previous issues like map loading and zoomingR44R36R171R121

What users complain about

  • Frequent app crashes, particularly when trying to favorite stops or select routesR3R4R8R9
  • Inaccurate bus tracking and arrival times, with buses disappearing from the map or showing incorrect locationsR6R12R15R20
  • Maps often fail to load, display routes, or stay zoomed in, making navigation difficultR5R6R10R33
  • The app often gets stuck on a loading screen or fails to open after updatesR16R18R23R25
  • Poor user interface, with issues like unscrollable lists, small text, and redirection to Google MapsR1R7R28R29

Latest update · v4.31.7

What the developer says changed (the verdict above weighs this against what reviewers report):

Analytics integrated.

Recurring themes

Crashes & Bugs negative
Many users report the app frequently crashes, especially when trying to use features like favoriting stops. This issue is often linked to recent updates and makes the app unreliable. Some users have to reinstall the app repeatedly to get it to work temporarily.R3R4R8R9
Inaccurate Tracking negative
A significant number of reviews highlight that bus tracking is often inaccurate or non-existent. Buses disappear from maps, arrival times are incorrect, and sometimes drivers don't log in, rendering the real-time feature useless. This directly contradicts the app's core purpose.R2R5R6R12
Map & Interface Issues negative
Users frequently complain about the map not loading, routes not displaying, or the map constantly zooming out, making it hard to select stops or track buses. The interface is described as buggy, unresponsive, and difficult to navigate, with issues like unscrollable lists and small text.R1R2R5R7
App Not Loading/Stalling negative
After recent updates, many users report the app failing to load past an initial screen, getting stuck, or immediately quitting upon opening. This renders the app completely unusable for them.R16R23R24R25
Helpful for Transit positive
Despite the issues, many users acknowledge the app's potential and express gratitude for its existence, especially for those relying on public transport without a car. When it functions correctly, it is seen as a valuable tool for planning and real-time tracking.R11R13R37R42

Who it's for

This app is for individuals who rely on public transportation and need real-time bus tracking and schedule information, particularly students or those without a car R42R91. It is best suited for users who are willing to troubleshoot by reinstalling the app or who have a reliable alternative like the web version, given the current instability R10. It is not recommended for users who need consistent, accurate, and bug-free performance, or those who get easily frustrated by frequent crashes and interface issues R28.

Evidence note: The recent reviews skew heavily negative, with many users reporting similar critical bugs and performance issues. While there are some positive reviews, they are fewer and often acknowledge past problems or current minor issues. The developer's release notes for the latest update ('Analytics integrated') do not address any of the major bugs reported by users, suggesting a disconnect or that the fixes have not yet been implemented or are ineffective.

Frequently asked

Is myStop Mobile reliable for real-time bus tracking?
myStop Mobile is often unreliable for real-time bus tracking, with many users reporting inaccurate times, buses disappearing from the map, or drivers not logging in R6R12R20R22.
Does myStop Mobile crash frequently?
Yes, many users report that myStop Mobile crashes frequently, especially when trying to use features like favoriting stops or selecting routes R3R4R8R13.
Are there issues with the map in myStop Mobile?
Yes, users frequently report issues with the map in myStop Mobile, including it not loading, routes not displaying, or the map constantly zooming out, making it difficult to use R5R10R36R40.
Is myStop Mobile free?
myStop Mobile is advertised as free to download, but one user reported being unexpectedly charged $10.59 after reinstalling it R32.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R88] 4/5 · US MyStopMobile >>>>>>: Great app. When it worked in my city Grand Rapids, Michigan for The Rapid Bus System, it showed live locations of each bus. It was amazing. The real time tracking was accurate and amazing. I felt more than prepared for the bus system no matter the time. A few years back, there was an update, and the real time tracking feature seemed to be disabled for all buses in the city.
  2. [R98] 5/5 · US Ginny Derome: Track my bus does good by me!!! Live bus arrival is good too! 08/2024
  3. [R113] 5/5 · US On time: I take the bus everyday and this app has help me so much. I can be on time I just check when my bus is coming. I can also plan different ways to get to my destination
  4. [R119] 5/5 · US Helpful: 90% accurate where bus is at sometimes doesn’t upload realtime bus location but pretty accurate big help
  5. [R11] 5/5 · US Durham Mobility: Good application recommend for Durham NC
  6. [R42] 4/5 · US Helpfulness and Availability: I really love this bus app and system especially due to being in college without a car. The weekday hours are very good but the weekend hours are a little rough with the buses stopping at 6:10 and 5 going back. I would speak for a few students here at HGAC that that is a little early on the weekends. But thank you for your transportation it helps us all a lot.
  7. [R91] 5/5 · US Love the app: Very helpful since I don’t have a vehicle makes it very easy and helps with getting to a stop
  8. [R129] 5/5 · US My Stop Makes The Commute Easy!: Seriously….want to get around Park City without losing your mind over traffic? Take the bus!
  9. [R44] 5/5 · US No longer Sloppy!: Update! After years of frustration with this app, they finally got it right! What I found out though was that I didn’t see the new improvements until I deleted the app and reinstalled it. This is a bit of a flaw in itself but the benefits make the app much more useful. It no longer automatically zooms out and a recent upgrade had caused the underlying map disappear. But all tha
  10. [R36] 3/5 · US MAP INCONSISTENT: AFTER MONTHS OF THE MAP NOT LOADING, ITS NOW WORKING AGAIN WOOHOO!! It does its basic function and that’s it.
  11. [R171] 5/5 · US Great app again!: Mid-Jan the app was crashing for me as soon as I tried to use it despite reinstalls etc. It is now performing fantastically.
  12. [R121] 5/5 · US It finally works: I have reviewed this app some years ago, and I knew that this app had great potential. At the time the app was horrible because it had a lot of glitches, causing the app to force close! Some odd years later this app is everything! As a legally blind person, this app is fully functional for me and helps me navigate where I am, where I’d like to go, and how to get there! The app p
  13. [R3] 2/5 · US App crashes when trying to click on star for favorite stops: Please update app more often
  14. [R4] 1/5 · US Buggy app: Is not very responsive and crashes when you favorite stops
  15. [R8] 1/5 · US Awful: Constantly crashing and can’t see buses in app.
  16. [R9] 1/5 · US Full of bugs, and crashes: Everytime i use this app it doesn’t respond to touch in some way or another, they advise live tracking on the busses, bus ive had it be incorrect every time i use it for route 48 intercity transit. i have an iphone14 pro and somehow this app barely functions. I have no issues with my phone whatsoever btw
  17. [R6] 1/5 · US Bad app: The app is suppose to show where the busses are and how long it’ll take before they get to a stop. The ONE route I need to keep my eye on doesn’t show the busses and the times are incredibly unreliable. Please fix as soon as possible or recommend a better app to use
  18. [R12] 1/5 · US Unreliable: Unreliable for tracking.
  19. [R15] 1/5 · US Bus: The bus is never accurate and it always glitching when I need the bus. it sometimes never pops up when I need it the most
  20. [R20] 1/5 · US No info: No bus information, drivers never login to the app. Bus is never accurate with times.
  21. [R5] 2/5 · US *When* it works…:(: It’s helpful. Too frequently it simply doesn’t. The route lines are missing so it just shows a display of stop dots, without reference to the routes. Apparently the drivers have to manually log in in order for the gps to operate. If they don’t, or fail to do it properly, you have no idea where the bus is. Also the stop info refresher hangs up horribly so good luck.
  22. [R10] 2/5 · US Zoom go boom: The map won't stay zoomed in long enough to choose a stop! It works fine on the web site so I just use that. Thought maybe the update would fix the zoom, but in light of all the recent bad reviews saying it doesn't work at all after updating, I'll just stick with the web site.
  23. [R33] 3/5 · US Great app.. sometimes: The buses constantly glitch and just don’t show up on the map and the times glitch too sometimes and still show past buses and I think there should be a feature so the out of service buses don’t pop up but usually it works pretty well
  24. [R16] 1/5 · US Used to work great…: Nowadays, this app will ask permission for location, will locate my transit authority, then will give a message to let me know I’m ready to get real time updates… and stalls out. There’s no button to proceed, there’s no other option at all. But every time I close and reopen the app, it does the same process over and over. I’ve deleted and redownloaded, and it’s still the same
  25. [R18] 1/5 · US Update busted the app: You know that update yesterday busted the app, right?
  26. [R23] 1/5 · US App doesn’t load: The app doesn’t load past “that’s it! You’re ready to…” screen.
  27. [R25] 1/5 · US Not working on iPhone SE 2nd gen update version 26: Well, go to screen after download, but will not show any function just as you’re set to go, and you cannot leave that screen even after closing it you have to start over and will not load
  28. [R1] 1/5 · US Absolute joke: Terrible interface, and when I entered a route I was simply redirected to Google Maps.
  29. [R7] 1/5 · US Doesn’t work well on iPhone: When you go to select route it gives you an unscrollable list of routes. When you swipe up on the section to set the focus/increase the length of the list it is still unscrollable and cuts off the last route before needing to scroll. It’s just white after the half last route. Literally unusable
  30. [R28] 1/5 · US This app looks like it was made in the 2000s and runs like it: This app is absolutely horrible. I’ve tried it for about a month and it runs worse than the first version of Facebook. It’s not user friendly and you need stereo instructions, a map, and a prayer in order to navigate it. Do not use this app. It made me late for work a couple of times.
  31. [R29] 4/5 · US 1 Fix Request: Entering an address is good but, when you need to pick from address choices the app gives you, the text on those are small even when you set large text for the app at the max size. I’m grateful that at least manually entering an address is readable. Thanks to a recent update.
  32. [R2] 1/5 · US If only…: This app used to be good. But with recent updates, both firmware and software, the scrolling is buggy at best, only minute by minute polling when you scan every 5 seconds for any updates for transit API’s. A total mess. Now using a self hosted docker instance that totally replaces this app. Done with it.
  33. [R24] 1/5 · US No funciona la app: No funciona la app para la ruta 10 de sunline transit en riverside
  34. [R13] 3/5 · US App crashes: It’s a super helpful app. When it works properly and doesn’t crash. When I select a stop and favorite it, it crashes and never saves it.
  35. [R37] 4/5 · US Needs stop reminders like the other app: The other app we all use is broken right now and I can’t easily tell if I’m near my stop when the announcement is off or not loud enough. This app doesn’t have any stop reminders making it way too easy to miss your stop completely
  36. [R22] 1/5 · US inaccurate: consistently has inaccurate bus times and has busses disappearing from the map
  37. [R40] 1/5 · US Each update reduces app functionality, introduces new bugs: Another update : Bugs still have not been fixed, and now this is no map. The bus lines show up against an empty white background. What is going on yall ? Updating my review from a few years ago. Yes these problems still have not been resolved. Dropped a star because another update full of bugs has made this app even more broken and frus
  38. [R32] 2/5 · US It’s not free: I love the app. I had to uninstall and install it again because of updates from our bus routes. However be aware that I was charged $10.59 for the app. It would’ve been nice to know the cost before being charged. There wasn’t any indication of fees before I downloaded it.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store