Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Greyhound vs Amtrak

Greyhound 4.8★ · Free to download 55
Winner Amtrak
Amtrak 4.7★ · Free to download 65

Amtrak is the better choice for a more reliable and comfortable travel experience, despite its app's technical issues, while Greyhound struggles with consistent service quality and customer support.

Full reviews: Greyhound · Amtrak

Amtrak generally offers a more comfortable and safer travel experience with cleaner facilities, though its app frequently suffers from booking and login issues. Greyhound's app is easier to use for booking, but the actual bus service is plagued by frequent delays, poor customer service, and cleanliness concerns.

Head to head

Features tieR5R11R17R18
Greyhound Greyhound's app allows for easy booking and ticket management R11R17R60. However, users report issues with specific features like entering phone numbers R5, applying vouchers , and the app not confirming cancellations R18. There's also a lack of a clear rewards program and accessibility issues for users with assistive technology R21.
Amtrak Amtrak's app is praised for its ease of use in tracking trips and booking . However, users frequently encounter problems with purchasing tickets , logging in , and managing existing reservations like cancellations or applying multiple coupon codes . The app also lacks features for saving frequent passengers and seamlessly using points .
Ease of Use (App Experience) edge: GreyhoundR3R5R11R21
Greyhound Greyhound's app is generally considered user-friendly for booking tickets R11R59R60. However, some users find it confusing R3 and report glitches with payment processing R3 and app crashes . Accessibility for users with visual impairments is a significant concern R21.
Amtrak Amtrak's app receives mixed reviews; some find it easy and smooth , while many others describe it as clunky R63, useless , or simply not working . Specific issues include slow loading , getting stuck in purchase mode , and being unusable on older devices .
Reliability (Service) edge: AmtrakR4R10R15R19
Greyhound Greyhound's service is frequently criticized for extreme delays R4R10R15R19, buses leaving early R10, buses not showing up R47, and cancellations . Mechanical failures and passengers being stranded are also reported R19R47.
Amtrak Amtrak also faces reliability issues, with trains frequently delayed or canceled . Despite these issues, some users still find Amtrak a reliable form of transport .
Price/Value tieR9R11R16R22
Greyhound Greyhound is seen by some as affordable R11, but many users complain about high prices R9, price manipulation R16, and dynamic pricing R16. Cancellation policies are also a point of contention, with users receiving vouchers instead of refunds and high cancellation fees R22.
Amtrak Amtrak is noted for offering good value when booking in advance . However, users report issues with price gouging and dynamic pricing leading to significant price changes within minutes .
Customer Service & Support edge: AmtrakR4R6R7R9
Greyhound Greyhound's customer service is widely criticized as poor R4R9R13R34 and unresponsive R6. Users report being misinformed by staff R34 and having difficulty getting refunds R7R22. Some positive experiences mention fast online response .
Amtrak Amtrak's customer service receives mixed feedback. Some experiences are positive, highlighting respectful and helpful staff . However, many users report horrible customer service , long wait times , and difficulty getting support for app issues .
Comfort & Cleanliness edge: AmtrakR1R6R12R15
Greyhound Greyhound receives negative comments regarding cleanliness, specifically dirty bathrooms R12R19 and unpleasant odors on buses . Seating is not guaranteed even if paid for R6. There are also serious concerns about safety, including theft R1 and drivers potentially smoking weed R15. Some reviews, however, mention clean buses and comfortable seating .
Amtrak Amtrak is generally praised for comfortable travel with smooth rides . Bathrooms are often described as spacious and clean . However, some users note issues with accessibility for older people getting on and off trains .
Pick Greyhound if

you prioritize a generally easy booking experience through the app and are looking for a potentially more affordable travel option, understanding that service reliability and comfort may be inconsistent R11R60.

Pick Amtrak if

you seek a more comfortable, safer, and generally cleaner travel experience, and are willing to navigate potential technical issues with the app for booking and managing tickets .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The reviews for both apps reflect a mix of app-specific issues and service-level complaints, making it a fair comparison.

Frequently asked

Which app is easier to use for booking tickets?
Greyhound's app is generally considered easier for booking tickets, with users describing it as easy, quick, and user-friendly R11R59R60. Amtrak's app, while having some positive reviews for ease of use, is frequently reported to be clunky and prone to issues during the purchase process R63.
Which service is more reliable for on-time travel?
Amtrak appears to be slightly more reliable, although both services suffer from delays and cancellations. Greyhound users frequently report extreme delays, buses leaving early, or not showing up at all R10R19R47R51. Amtrak also has issues with delays and cancellations, but some users still consider it a reliable form of transport .
Which app has better customer service?
Amtrak generally has better customer service, with some users praising respectful and helpful staff . Greyhound's customer service is widely criticized for being poor, unresponsive, and providing misinformation R4R9R13R34.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Greyhound 4/5 · US Purchasing: Issues with the app accepting phone number format
  2. [R11] Greyhound 5/5 · US Decent: Easy booking, not expensive
  3. [R17] Greyhound 5/5 · US I love it: Its very amazing the app I love it
  4. [R18] Greyhound 3/5 · US Cancellation Never confirmed on the app: The app just kept spinning I don’t know if my cancellation with through or not for my refund .
  5. [R3] Greyhound 3/5 · US Dishonest: Glitches in the ticket software extracting more charges . I almost paid for four fares instead of one. Something is wrong here
  6. [R21] Greyhound 3/5 · US Have to book in a hurry or lose your fair, especially if you are a blind person.: If you are a blind person using assistive technology, make sure that you are quick on the keys or with your fingers because if you take too long to read the booking details, you will lose your affair, and you are constantly reminded of how much time you have left through this process it is most annoying and Greyhound
  7. [R4] Greyhound 1/5 · US Gayhound: No customer service, constant delays
  8. [R10] Greyhound 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  9. [R15] Greyhound 3/5 · US Delays: Is it legal for them to be smoking weed and driving a vehicle of that size with passengers?
  10. [R19] Greyhound 1/5 · US Horrible Service and Reliability: I’ve taken several trips on Greyhound and every trip has been a problem. Extreme delay of hours, broken down buses on the highway leaving us passengers stranded for hours, and filthy restrooms at the station. NOT OK!!!
  11. [R9] Greyhound 3/5 · US Price doesn’t match service: I bought a ticket to Laredo and it was too expensive no senior discount and the customer service unrateable stink not to mention the location in San Antonio. So sad to see how low this company and its employees got.
  12. [R16] Greyhound 1/5 · US Ai price manipulation discrimination: Prices change min to min based on your calculated desperation real time discrimination.
  13. [R22] Greyhound 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  14. [R6] Greyhound 3/5 · US Very confusing: I been using greyhound for years and I will never understand why if you paid for the front seat the busses drivers they always say it’s not guaranteed the seat ? I try to contact greyhound plenty times and I never have a response anyone from greyhound please respond
  15. [R7] Greyhound 1/5 · US Do better: I’ve lost a lot of money trying to find a ride to the bus station spending over 200 and some dollars and we don’t get no refund Lord Jesus, be with us all
  16. [R1] Greyhound 1/5 · US This place is booty: Got all my things stolen and no help screw these people
  17. [R12] Greyhound 3/5 · US Limpieza y la temperatura del aire acondicionado: Debería de estar más limpio el baño y poner la temperatura debida porque hay veces está muy frío y hay veces muy caliente tiene que estar a término medio
  18. [R59] Greyhound 1/5 · US Super easy: Quick and easy! I had no trouble booking my ticket
  19. [R60] Greyhound 5/5 · US Easy Peasy: The greyhound app is very user friendly. Doesn’t take much time to get a ticket booked. Will definitely recommend to friends and family who don’t mind riding the bus.
  20. [R63] Amtrak 3/5 · US App is clunky: It randomly fills in some things while skipping basic things
  21. [R47] Greyhound 1/5 · US Worst company: Customer service is a joke. The app is not accurate. Keeps showing bus is delayed then shows it left on time. When the bus never showed. Customer service tries to blame you first. Won’t offer any compensation despite it being their fault. Three times in a row! Buses not showing up. Or mechanical failure causing my husband to miss the next bus. Bus driver put his hands on my husband
  22. [R51] Greyhound 1/5 · US Disappointed: My last trip to Baton Rouge was a hour and 40 minutes late getting to Baton Rouge!!!
  23. [R13] Greyhound 1/5 · US so bad: bad customer service
  24. [R34] Greyhound 1/5 · US Mal información: Sus empleados son un asco lleve ala parada de autobuses y le dije ala que daba la información de los ticks y lleve 40 minutos antes de la salida y solo me dijo espérate aún no va a salir tu autobús y como boba esperando la información y se fue mi autobús y yo aun esperando cuando darán buena información cuando se les pregunta perdí mi cita a Atlanta y mi dinero porque resulta qu

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store