Amtrak

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R31] 5/5 · US Easy to use app: Simple, eat to use app that doesn't glitch. Good work, Amtrak!
2. [R38] 5/5 · US Great app!: App is super easy to use, usually takes me only a couple minutes to book my train.
3. [R42] 5/5 · US Easiest App in the world: The Amtrak app is the smoothest, easiest app in the world. Whoever developed it needs a raise!
4. [R48] 5/5 · US Easy: Super easy; no waiting- friendly and relaxed and great views
5. [R4] 5/5 · US Viaje: Fue súper confor para poder sacar a mi madre fuera de su ciudad de verdad ella lleva más de 20 años sin viajar por alguna s miedos y gracias a Antrak ella salió segura y sin ese mi do alas alturas que por años la inpocibilito viajar y ahora q logre convencerla de viajar en tren fue la mejor experiencia para ella y para mi
6. [R7] 5/5 · US Only way to travel: The only and best way to travel, bar none.
7. [R18] 5/5 · US Transportation and comfortability: I’ve been traveling with a track for a very long time, never fails to work the fastest and feel the safest.
8. [R23] 5/5 · US Conductor Gary Tichenor: Conductor Gary Tichenor treats everyone with respect, has excellent customer service and safety. He goes beyond to help those in need of assistance getting on and off the train and while on a run. I’ve heard other customers say he has excellent customer service and I see they appreciate his professional approach to everything.
9. [R55] 5/5 · US Helpful: Helps me to keep track of my trips and purchase trips. Takes a bit to get used to, but once you figure it out (I’m using it for the USA Rail Pass), you are good to go.
10. [R64] 5/5 · US Efficient and easy: I’ve been an Amtrak traveler for years, and am basically a fan of train travel, so I am biased in favor of Amtrak - that said, if you are traveling by Amtrak you should go ahead and get the app. Once you make a reservation, I recommend putting the digital tickets in your phones virtual wallet in case you are logged out of the app, or screenshot the QR code. You will need to
11. [R156] 4/5 · US SRR (Surfliner Regular Rider…): This app has rare hiccups with logging in sometimes but that’s 👌 - and the sometimes Amtrak hiccups because of delayed trains. They have improved it over the years. 🙏 However - the train status button works well and updates quickly; essential when awaiting your late train(s) vs awaiting an “urgent” text update that always arrives too little too late from Amtrak worl
12. [R1] 1/5 · US Never works: Never works
13. [R6] 2/5 · US Stuck?: Sometimes gets stuck in purchase mode and if you want to cancel your trapped. I want to check options but in so doing you get trapped as if you are trying to make a purchase and can’t get ou
14. [R8] 1/5 · US System is not user friendly!!: I try to book a disability ticket and the system crashes ever time. But I go in and take it off and it works. Not ok!!
15. [R9] 1/5 · US Amtrak app never works: This app is HORRIBLE! It never ever works! I booked my trips and it doesn’t show them I austro couldn’t book the trips through the app.
16. [R10] 1/5 · US Cancellation: Cancelled tickets remain on the app making it difficult
17. [R25] 1/5 · US Nothing but confusion: today I had an email that told me my train had been canceled and there was a bus that was going to replace it. No bus was ever scheduled. Then I had another message telling me to get to the train station early because the train might leave early. I had another message on my app saying that the train was on time!. Then my return train was also marked canceled. Yet on the app
18. [R28] 1/5 · US Unable to access information: I keep receiving a notification that my reservation does not exist so I wait over an hour on the phone only to be told that the reservation is booked. When I ask what is wrong with the app I am told they are just having problems with it but nothing seems to be happening to resolve the issue.
19. [R2] 1/5 · US This app is useless: It’s hard to know where to start. I suggest you try to use it and you will see what I mean…….
20. [R3] 1/5 · US Make adding same passengers and multiple coupon codes easier: Needs ability to save passengers you frequently travel with and their membership numbers. Also possible to add multiple coupon codes to a reservation?
21. [R46] 3/5 · US App is clunky: It randomly fills in some things while skipping basic things
22. [R52] 4/5 · US FaceID, please!: The Amtrak app is clunky, and sometimes doesn’t work, but it usually gets the job done. Booking was improved when Apple Pay was built in to this app - thanks! The primary pain point now is that this app always logs itself out between the occasions when I ride Amtrak. If I book on my computer or iPad, and pull my phone out when boarding to scan the ticket, it wants me to go throu
23. [R17] 1/5 · US Points: They’re overly playing one. You have to do so much to get the points and then you can’t even use them to travel.
24. [R34] 1/5 · US Using rewards: I have been going around in circles with this app, signing into membership rewards which tells me to turn on the Use Points toggle … but where is the toggle. Can’t find it anywhere and the redeem points button does not help 😩
25. [R74] 2/5 · US Points: I didn’t get my points for a trip. I am required to fill out a form asking for my reservation #. I can’t find that info on the site where all my information is stored. Very disappointing to have to spend this much time trying to figure it out
26. [R175] 5/5 · US Point use: They make it hard to use points. I believe intentionally
27. [R91] 3/5 · US Broken for older devices: Unfortunately the newest “required” update doesn’t allow me to keep using an older version of the app. Not everyone has the money to buy a new device every few years! That makes this inaccessible and useless for poor people. Since Apple doesn’t support updates to older devices’ OS, I’m stuck: can’t update the app, can’t use the old version that worked fine and is still o
28. [R116] 4/5 · US Good app, needs to be more compatible with iPad: I can do what I need to in the app, but I want to use my iPad in landscape mode. The app doesn’t “turn” with the iPad. That makes me sad.
29. [R139] 4/5 · US Dark Modeeeee: Please. I beg you. Add a dark mode option.
30. [R298] 3/5 · GB No support for purchases outside USA!: Great app for my needs EXCEPT even though I can enter my correct address & country it insists in a state and thus invaludates everything! Either remove the country option or change the state requirement, PLEASE!
31. [R11] 1/5 · US Bikes: What is up with the bikes. I have had to change my ticket 3 times now for the return.
32. [R15] 1/5 · US You cannot rely on Amtrak to get where you need to go: This is my second book trip for Amtrak and this one is a little better because instead of just being seven hours late, it was completely canceled. Give me an opportunity to get a refund and drive my own car across the state to Kansas City. What the heck is wrong with train 3:11 that I can’t go across the state. At least I get a refund for my t
33. [R29] 1/5 · US Disappointed: The last two trains I’ve booked have been delayed More that 2 hours
34. [R16] 1/5 · US Changed my price: They changed my price TWICE. Started at 40 then to 55 then to 75 all in under a minute. I am NOT happy. This is predatory pricing
35. [R39] 4/5 · US Pretty much user friendly. But: I need to cancel my trip and I’m sure why there is a fee for because I purchased insurance to allow such as this. If that is true, then the information provided is misleading. There should be a clear cut explanation !
36. [R43] 1/5 · US Price changes mid-purchase: This happens all the time. What a racket! Lucky for them they’re the only game in town.
37. [R51] 2/5 · US App is fine cancel fee sucks: You get a cancel fee if you don’t pay premium pricing. Just bad business overall
38. [R12] 1/5 · US Doesn’t let you purchase tickets: The app is dysfunctional at a critical point, you get all the way through entering your trip details and selecting your trip but then can’t…actually…purchase. And there’s no tech support, of course.
39. [R13] 1/5 · US Unable to Process my Request: Love to travel Amtrak but hate the app. I always hope the new update will fix something but it never does. App works fine until I actually need to book a ticket, then it’s “temporarily unable to process my request. Try again later,” only it never works. The website on mobile is horrid as well, making it so inconvenient to book from my phone (where my payment info is s
40. [R14] 1/5 · US Can’t buy tickets: For months now, I’ve not been able to buy tickets through the app. At checkout, I always get an error and have to buy using the website. Please fix your app
41. [R360] 3/5 · AU Foreign Credit Cards: Handy app but it appears to not like credit cards issued outside of the USA. Useful for looking up timetables.