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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Greyhound vs Omio

Greyhound 4.8★ · Free to download 45
Winner Omio
Omio 4.9★ · Free to download 65

Omio is generally better for booking diverse European travel with a user-friendly app, while Greyhound is a more direct booking option for bus travel in the US, despite significant reliability and customer service issues.

Full reviews: Greyhound · Omio

Omio offers a convenient platform for booking various modes of transport across Europe, often praised for its ease of use and comprehensive route options. Greyhound, while a primary option for US bus travel, faces severe criticism for service reliability, customer support, and app glitches, despite some users finding it affordable and easy to book.

Head to head

Features & Booking Experience edge: OmioR3R5R11R17
Greyhound Greyhound users find the app easy for booking tickets and appreciate having them on their phone R11R17. However, there are frequent complaints about glitches during booking, such as incorrect charges R3, issues with phone number formats R5, and problems entering credit card information . Some users also report difficulties with cancellation confirmation within the app and accessibility issues for users with assistive technology .
Omio Omio is praised as a 'one-stop shop' for finding and booking various travel routes, especially in Europe, often being cheaper than direct websites . Users appreciate its ease of use and ability to manage multiple tickets in one place . However, the app has glitches, such as incorrect dates , inability to pay , and not showing real-time availability before filling out details . Some users also report issues with adding tickets to Apple Wallet and a lack of dark mode or advanced seating preferences .
Reliability & Accuracy tieR4R10R19R27
Greyhound Greyhound suffers from severe reliability issues, with frequent reports of constant delays R4R19R27, buses leaving early R10, or not showing up at all . Passengers are often left stranded R19. The app's accuracy is also questioned, with users stating it shows buses delayed then departed on time when they never arrived .
Omio Omio users report significant issues with the app's accuracy regarding real-time travel information. It often fails to reflect schedule changes or cancellations R67R94, leading users to miss trains due to incorrect platform information R64R94 or delayed times R103. Some users even claim the app sells tickets for trains that don't exist or doesn't show all available routes .
Customer Service & Support tieR4R6R9R13
Greyhound Greyhound's customer service is widely criticized as terrible and unhelpful R4R9R13R34. Users report not receiving responses to inquiries R6, being given misinformation by staff R34, and being blamed for issues . Refund processes are also problematic, with users receiving vouchers instead of money back and high cancellation fees R22R33.
Omio Omio's customer service is frequently described as non-existent or terrible R67. Users report dealing with unhelpful AI bots R109 and difficulty getting assistance for cancelled trains or errors in booking R103. Many advise booking directly with carriers due to Omio's lack of support and responsibility for issues R67.
Price & Value tieR9R11R16R27
Greyhound Greyhound is generally seen as an affordable option for travel R11, with some users calling it a 'great value' . However, many recent reviews complain about increasing prices R27 and perceived 'AI price manipulation' where prices change minute-to-minute based on demand R16. There are also complaints about high cancellation fees R33 and lack of senior discounts R9.
Omio Omio is often praised for finding the best prices and sometimes being cheaper than direct websites . However, there are significant complaints about hidden fees, price markups, and extra charges, especially for baggage, which are not clearly outlined R97R109. Some users also report price manipulation, where ticket prices increase significantly after starting the booking process .
Overall Experience & Safety edge: OmioR1R8R12R14
Greyhound The overall experience with Greyhound is highly mixed. While some users express love for the service and find it a good way to travel R8R14, others report significant negative experiences including theft R1, filthy restrooms R19R12, uncomfortable temperatures R12, and even concerns about drivers smoking weed . Safety is a concern for some, with reports of drivers putting hands on passengers .
Omio Omio generally provides a positive booking experience for many, making international travel easier by consolidating options . Some users find it reliable . However, the app's unreliability in providing accurate real-time information can lead to stressful travel experiences, such as missing trains due to incorrect platform details or lack of information on layovers R64R94. There are also complaints about aggressive notifications .
Pick Greyhound if

You are primarily traveling by bus within the US and prioritize a direct booking app for Greyhound, accepting potential significant risks with reliability and customer service R11.

Pick Omio if

You are planning multi-modal travel, especially across Europe, and value an app that consolidates various transport options and aims to find competitive prices, understanding you might need to verify details directly with carriers .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both show significant dissatisfaction, particularly regarding reliability and customer service. The evidence for Omio is more focused on app functionality and booking diverse transport, while Greyhound reviews are heavily skewed towards operational issues of the bus service itself.

Frequently asked

Does Greyhound offer refunds for cancellations?
Greyhound's cancellation policy is problematic, often providing vouchers instead of money back, and users report high cancellation fees, sometimes receiving only a small fraction of their original fare R22R33.
Is Omio reliable for real-time travel updates?
Omio is not reliable for real-time travel updates; users frequently report that the app does not reflect schedule changes, cancellations, or correct platform information, leading to missed trains and significant inconvenience R64R67R94R103.
Are there hidden fees with Omio?
Yes, Omio users report hidden fees and price markups, especially for baggage, which are not clearly outlined in the app, sometimes leading to significantly higher costs at the gate R97R109.
How is Greyhound's customer service?
Greyhound's customer service is widely criticized as terrible, unhelpful, and unresponsive, with users reporting misinformation from staff and difficulty resolving issues or getting proper refunds R4R9R13R34.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Greyhound 3/5 · US Dishonest: Glitches in the ticket software extracting more charges . I almost paid for four fares instead of one. Something is wrong here
  2. [R5] Greyhound 4/5 · US Purchasing: Issues with the app accepting phone number format
  3. [R11] Greyhound 5/5 · US Decent: Easy booking, not expensive
  4. [R17] Greyhound 5/5 · US I love it: Its very amazing the app I love it
  5. [R4] Greyhound 1/5 · US Gayhound: No customer service, constant delays
  6. [R10] Greyhound 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  7. [R19] Greyhound 1/5 · US Horrible Service and Reliability: I’ve taken several trips on Greyhound and every trip has been a problem. Extreme delay of hours, broken down buses on the highway leaving us passengers stranded for hours, and filthy restrooms at the station. NOT OK!!!
  8. [R27] Greyhound 3/5 · US Getting pricey: Prices are getting high to ride onside someone & never on time
  9. [R6] Greyhound 3/5 · US Very confusing: I been using greyhound for years and I will never understand why if you paid for the front seat the busses drivers they always say it’s not guaranteed the seat ? I try to contact greyhound plenty times and I never have a response anyone from greyhound please respond
  10. [R9] Greyhound 3/5 · US Price doesn’t match service: I bought a ticket to Laredo and it was too expensive no senior discount and the customer service unrateable stink not to mention the location in San Antonio. So sad to see how low this company and its employees got.
  11. [R13] Greyhound 1/5 · US so bad: bad customer service
  12. [R16] Greyhound 1/5 · US Ai price manipulation discrimination: Prices change min to min based on your calculated desperation real time discrimination.
  13. [R1] Greyhound 1/5 · US This place is booty: Got all my things stolen and no help screw these people
  14. [R8] Greyhound 5/5 · US A review from a relevant and future customer.: You may see some foolery on your ride, but what do you expect, all of those different personalities, in one small space. Every soul on board having their own super most important story, and all of our personal stories are the best in our own eyes. That’s the beauty of life. I say all of that to say this, you will come across some very interesting peo
  15. [R12] Greyhound 3/5 · US Limpieza y la temperatura del aire acondicionado: Debería de estar más limpio el baño y poner la temperatura debida porque hay veces está muy frío y hay veces muy caliente tiene que estar a término medio
  16. [R14] Greyhound 5/5 · US Life: Greyhound has been the best thing in my life for real! I love the bus! It’s my favorite way to travel!!!
  17. [R22] Greyhound 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  18. [R33] Greyhound 3/5 · US Refund: Paid 96 us for a travel and I unfortunately had to cancel days before travel, but refund me just 60 us in coupon is insane!! Cancellation fees are so high which is unfair cause plans just can change
  19. [R64] Omio 1/5 · US Will never use again.: This app was recommended by the bride and groom of a wedding in Italy. We had never been to Europe before and were unfamiliar with the transportation system. We arrived at the station on time and went to the platform listed on the app (10). The train never arrived, even though we both triple checked the date, time, and platform listed. We went to a ticketing agent who told u
  20. [R67] Omio 1/5 · US Total scam: If anything goes wrong with your journey , like cancelations or schedule changes , the app will not reflect the schedule changes. If you contact customer service , help is non existing . Save yourself time and the hassle . Book directly , don’t use this app it’s useless . (If anything goes wrong )
  21. [R94] Omio 1/5 · US Omio App sucks: The App does not update the platform changes in real time which ended up with me missing a train. Im sure this has happened to others, and we are left with a loss of time, so transportation, and money. Please fix this.
  22. [R103] Omio 1/5 · US Ghosts after refund request: I have used Omio for a couple of trips and it was good, but then there was an issue with a recent trip. The time on the app was delayed by an hour from the time it was listed for the actual train so I ended up missing my train because I relied on the app. I reached out to support in hopes for a refund, and I was in contact with Shiheb L. He said they were going to inve
  23. [R97] Omio 1/5 · US Extra fees and price markup: Direct operator was cheaper. Only after booking learnt that fees are not refundable
  24. [R109] Omio 1/5 · US Hides baggage fees: POS app that never clearly outlines additional baggage fees in Spain. I’ve had to end up paying more than the total ticket cost at the gate that I would’ve been able to pay less if I paid ahead of time online. AI is not helpful at answering any questions. Flying would’ve been cheaper, and that’s saying a lot considering that’s high too. I wouldn’t recommend it as they are hid
  25. [R34] Greyhound 1/5 · US Mal información: Sus empleados son un asco lleve ala parada de autobuses y le dije ala que daba la información de los ticks y lleve 40 minutos antes de la salida y solo me dijo espérate aún no va a salir tu autobús y como boba esperando la información y se fue mi autobús y yo aun esperando cuando darán buena información cuando se les pregunta perdí mi cita a Atlanta y mi dinero porque resulta qu

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store