Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Greyhound vs FlixBus & FlixTrain

Greyhound 4.8★ · Free to download 60
Winner FlixBus & FlixTrain
FlixBus & FlixTrain 4.8★ · Free to download 65

FlixBus & FlixTrain has a slight edge due to generally cleaner buses and better app functionality, despite both apps sharing similar issues with delays and customer service.

Full reviews: Greyhound · FlixBus & FlixTrain

Both Greyhound and FlixBus & FlixTrain are free-to-download apps for booking bus travel, but user reviews indicate FlixBus often provides a cleaner and more comfortable experience, while Greyhound struggles with consistent service and app reliability. Both services are plagued by delays and customer service issues.

Head to head

App Functionality & Booking edge: FlixBus & FlixTrainR3R5R11R17
Greyhound Greyhound users report issues with the app's booking software, such as glitches leading to incorrect charges, problems with phone number format acceptance, and credit card entry failures R3R5. Some users find the app confusing and report cancellation confirmations not going through . Accessibility is a significant concern, with users experiencing difficulty using Voiceover or text-to-speech features, leading to lost fares or inability to apply vouchers . However, many users also describe the app as easy to use and for booking tickets R11R17.
FlixBus & FlixTrain FlixBus & FlixTrain users also report app issues, including price discrepancies between iOS and Android, and prices changing within minutes . The app defaults to non-US settings (Germany, 24-hour clock) without an easy way to change them . Accessibility is also a problem, with the time constraint for booking being unhelpful for Voiceover users . Some users experience app crashes and lack of full functionality compared to the website, such as route maps or vehicle tracking . Despite these issues, many find the app easy for booking and managing trips .
Reliability & Delays tieR4R10R15R19
Greyhound Greyhound is frequently criticized for constant delays, buses leaving early, and buses not showing up at all R4R10R15R19. Passengers report being stranded for hours due to mechanical failures or drivers quitting R19R43. The app's tracking information is often inaccurate, showing buses delayed or departed when they never arrived .
FlixBus & FlixTrain FlixBus & FlixTrain also faces significant issues with reliability and delays, with buses frequently running late, sometimes by hours, and drivers not caring . Users report buses being cancelled last minute, sometimes just minutes before departure, leaving passengers stranded . There are instances of buses not showing up at all or rerouting without notifying passengers, leading to missed connections and additional ticket purchases .
Customer Service & Support tieR4R6R9R13
Greyhound Greyhound's customer service receives overwhelmingly negative feedback, described as non-existent, unrateable, and terrible R4R9R13R34. Users report being given misinformation by staff, leading to missed buses and appointments R34. Attempts to contact Greyhound often go unanswered R6. There are also reports of staff being unhelpful or even aggressive .
FlixBus & FlixTrain FlixBus & FlixTrain's customer service is also a major pain point, described as a 'hit or miss' or 'worst service ever' R61R85. Users report receiving different responses, being lied to, and being unable to get help with trip changes, refunds, or speaking to supervisors R61. There are complaints about drivers being rude, unprofessional, or even intentionally leaving passengers behind .
Price & Value tieR9R11R16R22
Greyhound Greyhound is seen as both affordable and getting pricey R11. Users complain about price manipulation, with prices changing minute-to-minute based on perceived desperation R16. There are also complaints about high cancellation fees, with refunds often given as vouchers with significant deductions R22R33. Some users note a lack of senior discounts R9.
FlixBus & FlixTrain FlixBus & FlixTrain is generally considered cheap, but users report issues with price changes, sometimes within minutes or after an app update . Similar to Greyhound, refunds are often given as vouchers that are difficult to use, or only partial refunds are provided even for cancellations due to family emergencies or company errors R61R85. There are also complaints about being charged for infant tickets .
Bus Experience & Amenities edge: FlixBus & FlixTrainR1R6R12R15
Greyhound Greyhound's bus experience is highly varied. Some users praise cleanliness, comfortable seating, and clean restrooms R44. However, many others report filthy restrooms, bad smells, and issues with air conditioning R12R19R57. There are also serious concerns about safety, including reports of belongings being stolen and drivers smoking weed R1R15. Seating can be an issue, with paid front seats not guaranteed and intentional placement near toilets R6.
FlixBus & FlixTrain FlixBus & FlixTrain generally receives better feedback regarding bus cleanliness and comfort. Users describe buses as clean, smelling great, with usable and clean bathrooms, and cool AC . Some users prefer FlixBus over Greyhound for comfort . However, there are also complaints about buses being too hot, lack of AC, dirty windows, and non-functional or locked bathrooms . Overbooking is a recurring issue, leading to passengers not getting their paid-for seats . Finding pickup locations can also be difficult due to lack of signage .
Pick Greyhound if

You prioritize a wide network and are accustomed to the traditional bus travel experience, understanding that service quality can be inconsistent .

Pick FlixBus & FlixTrain if

You are looking for a potentially cleaner and more comfortable bus experience, and value an app that generally handles booking well, despite some technical quirks .

Evidence note: Both apps have a high lifetime rating, but recent reviews for both are heavily skewed negative, particularly regarding reliability and customer service. The free-to-download nature means many users are likely budget-conscious and may have higher expectations for a low-cost service.

Frequently asked

Are Greyhound and FlixBus reliable for on-time travel?
Both Greyhound and FlixBus & FlixTrain frequently experience significant delays, cancellations, and buses not showing up, making them unreliable for on-time travel R4R10R19R43.
How do Greyhound and FlixBus handle cancellations and refunds?
Both Greyhound and FlixBus & FlixTrain have strict cancellation policies, often providing refunds as vouchers with significant deductions rather than money back to the original payment method, even for legitimate reasons like family emergencies or company-initiated cancellations R22R33R61R85.
Is the customer service good for Greyhound or FlixBus?
Customer service for both Greyhound and FlixBus & FlixTrain is widely criticized as poor, unhelpful, and difficult to reach, with users reporting misinformation, unanswered inquiries, and an inability to resolve issues or get proper assistance R4R9R13R34.
Are the buses clean and comfortable for Greyhound and FlixBus?
FlixBus & FlixTrain generally receives more positive feedback for cleaner buses, better smells, and usable bathrooms , while Greyhound has mixed reviews, with some reporting clean conditions R44 but many others citing filthy restrooms, bad smells, and inconsistent air conditioning R12R19R57.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Greyhound 3/5 · US Dishonest: Glitches in the ticket software extracting more charges . I almost paid for four fares instead of one. Something is wrong here
  2. [R5] Greyhound 4/5 · US Purchasing: Issues with the app accepting phone number format
  3. [R11] Greyhound 5/5 · US Decent: Easy booking, not expensive
  4. [R17] Greyhound 5/5 · US I love it: Its very amazing the app I love it
  5. [R4] Greyhound 1/5 · US Gayhound: No customer service, constant delays
  6. [R10] Greyhound 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  7. [R15] Greyhound 3/5 · US Delays: Is it legal for them to be smoking weed and driving a vehicle of that size with passengers?
  8. [R19] Greyhound 1/5 · US Horrible Service and Reliability: I’ve taken several trips on Greyhound and every trip has been a problem. Extreme delay of hours, broken down buses on the highway leaving us passengers stranded for hours, and filthy restrooms at the station. NOT OK!!!
  9. [R6] Greyhound 3/5 · US Very confusing: I been using greyhound for years and I will never understand why if you paid for the front seat the busses drivers they always say it’s not guaranteed the seat ? I try to contact greyhound plenty times and I never have a response anyone from greyhound please respond
  10. [R9] Greyhound 3/5 · US Price doesn’t match service: I bought a ticket to Laredo and it was too expensive no senior discount and the customer service unrateable stink not to mention the location in San Antonio. So sad to see how low this company and its employees got.
  11. [R13] Greyhound 1/5 · US so bad: bad customer service
  12. [R16] Greyhound 1/5 · US Ai price manipulation discrimination: Prices change min to min based on your calculated desperation real time discrimination.
  13. [R22] Greyhound 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  14. [R1] Greyhound 1/5 · US This place is booty: Got all my things stolen and no help screw these people
  15. [R12] Greyhound 3/5 · US Limpieza y la temperatura del aire acondicionado: Debería de estar más limpio el baño y poner la temperatura debida porque hay veces está muy frío y hay veces muy caliente tiene que estar a término medio
  16. [R43] Greyhound 1/5 · US Stranded alone: After the surprise announcement that our trip would be delayed 8 hours after the bus driver quit, we then received trip cancelled! After waiting 6 hours!
  17. [R33] Greyhound 3/5 · US Refund: Paid 96 us for a travel and I unfortunately had to cancel days before travel, but refund me just 60 us in coupon is insane!! Cancellation fees are so high which is unfair cause plans just can change
  18. [R61] FlixBus & FlixTrain 1/5 · US Terrible: The worst customer service. I had a death in my family and I had to cancel all my travel plans I contacted them. Got very different responses telling me just to not bird and I’d get at least a partial refund. Nothing. They don’t care they will just take your money. I’m more upset at the lies being told. I waisted my time and money. The fact that death isn’t a refundable circumstance is a
  19. [R85] FlixBus & FlixTrain 1/5 · US More a fraud: Horrible system. They dont give your money back if you cancel a ticket instead gives you a voucher which is almost impossible to use. No customer service. Worst service ever. Fraud and you guys are just scamming people. Very stupid system to take money from people.
  20. [R34] Greyhound 1/5 · US Mal información: Sus empleados son un asco lleve ala parada de autobuses y le dije ala que daba la información de los ticks y lleve 40 minutos antes de la salida y solo me dijo espérate aún no va a salir tu autobús y como boba esperando la información y se fue mi autobús y yo aun esperando cuando darán buena información cuando se les pregunta perdí mi cita a Atlanta y mi dinero porque resulta qu
  21. [R44] Greyhound 5/5 · US Very affordable and safe traveling. Clean: Clean. Affordable and Safe. Comfortable Seating. Very Clean Restrooms
  22. [R57] Greyhound 1/5 · US Mal trabajo: Mal trabajo cuando llego el bus para el trasbordo ,trabajan tan mal que el bus se habia ido y se quedo todo el mundo botado en la station ,supuestamente llega a Miami a las 9:35 pm y ahora llega a las 5am del otro dia k mierda y el bus con tremenda peste insoportable ,,sin palabra y falta de attention

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store