FlixBus & FlixTrain

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R25] 5/5 · US Easy peasy: Nice and easy using the app for places Eurail doesn’t go.
2. [R26] 5/5 · US First time user: Just booked first trip less than three hours prior to departure! So handy! Loving it!
3. [R31] 5/5 · US THE BEST: So easy to book and seats are comfy.
4. [R39] 5/5 · US Wanderer: I travel a lot & this app makes that very easy picking seats, luggage & getting to convenient destinations. I highly recommend it.
5. [R1] 5/5 · US Lisa: I must say I appreciate the other bus that I won’t mention, especially the fact that it gets there quicker but “Flix!” No comparison when it comes to clean! Smells great, bathroom, I’m able to use that has all & clean, able to bring my service Pup with no hassle! Oh & did I mention the bus drivers, courteous & not rude! I feel peaceful & safe!!! Im able to fly for free since I’m on my daught
6. [R18] 5/5 · US Nice bus and friendly staff: I took a FlixBus for the first time today and I had an awesome trip. The ride was smooth, had cool ac, and it was quiet on board. I will be using the service more often.
7. [R80] 5/5 · US I love the flix bus: Very comfortable buses. No rattles. Reasonable pricing.
8. [R109] 5/5 · US Excelente servicio: Excelente servicio y buenos autobuses
9. [R6] 4/5 · US Windows: Bus ride was pretty cool. I would rather the bus have leather seats. I’ve heard some of them. Do my bus had material seats not a fan. Other than that ride was good. The windows on the inside could be a little cleaner but overall nice bus ride good price convenient pick up and drop off destinations.
10. [R86] 5/5 · US Super pleased first time user: The interface is seamless. The prices are low. Saved $120 compared to Amtrak.
11. [R8] 2/5 · US Awful delays! Drivers don’t care.: What a clown show! Our first Flix bus from Salzburg to Munich was 65 minutes late. All of us waited in the cold rain & wind. The “Slovak Brothers “ (two drivers) finally arrived. No English. Not sure they even spoke German. We finally departed. 10 minutes in, the driver pulls into a Shell Gas Station for their takeout “lunch”. On our way again, #2 driver heats
12. [R11] 1/5 · US No show bus and lack of customer service: Update- I wish the app had a place that helped with customer service while people are traveling. Our bus was a no show. After calling asking for help, we were told to wait longer and that there. Was no way to see wh the actual location of the bus on the app. We waited for over an hour. Ten minutes after our uber arrived, the app showed that the bus ha
13. [R21] 1/5 · US Bus cancelled: The informed us 5 minutes before boarding that it’s cancelled and they want us to call customer service at the same time. It’s bs
14. [R28] 1/5 · US Bus Delayed, No Refund Option: Offering no refund option is ridiculous when a bus is over an hour late
15. [R3] 1/5 · US Terrible: The worst customer service. I had a death in my family and I had to cancel all my travel plans I contacted them. Got very different responses telling me just to not bird and I’d get at least a partial refund. Nothing. They don’t care they will just take your money. I’m more upset at the lies being told. I waisted my time and money. The fact that death isn’t a refundable circumstance is a
16. [R5] 1/5 · US Worst service ever: The customer service is a hit or miss at best they’ll help you decently or Scam you I the worst manner they always delay me for Hours beyond what is feasible then the refunds aren’t really refunds and many of the bus drivers are rude and unprofessional
17. [R12] 5/5 · US Flixbus is a 5 Star Pain in my 🍑: Be careful using this app. Be absolutely sure about the trip you are booking. They will send you on convoluted days long journeys that completely pass your destination if you’re not carful. You can call customer support, but they are instructed to say they cannot do anything to help with your trip including changing the day, issuing a refund, transferring you to a
18. [R14] 1/5 · US More a fraud: Horrible system. They dont give your money back if you cancel a ticket instead gives you a voucher which is almost impossible to use. No customer service. Worst service ever. Fraud and you guys are just scamming people. Very stupid system to take money from people.
19. [R41] 1/5 · US miya: Tickets are non-refundable, you don't get your money back. Instead, the value can only be applied to a future purchase; if left unused by the expiration date, it becomes void. I ended up losing money because of this policy. Such blatant profiteering is absolutely shameful.
20. [R549] 3/5 · CA Won’t give you any leeway to change your booking: Won’t give you back your money even if it’s days before your departure. Promotes last minute buying ..
21. [R9] 3/5 · US Leaving passsgners in a bad place: I purchased a ticket from Beaumont to Houston like a do frequently on your bus. They have been times that I thought I missed the bus, but what really was happening was that y’all rerouted the bus and didn’t even tell your passenger which caused me to buy a new ticket instead of being reimbursed. The only way I found this out was I was there with another and we w
22. [R23] 1/5 · US Wrong Pickup: The app pickup location was different from where the bus actually picked up riders. I requested a refund and they refused.
23. [R40] 1/5 · US !!! THIS APP LED ME TO THE WRONG BUS PICKUP SPOT.: I have written multiple messages to this company regarding their App with no acknowledgment of problems. So I am disclosing them here. I made two FlixBus reservations last week taking me from Napoli to Pompeii and back again. The FlixBus App provided a map and location pick up for the bus that was in fact completely inaccurate because a partner
24. [R63] 1/5 · US complete garbage: extremely misleading information about departure times and the bus numbers. Will give you an entirely different bus number than what you actually have, and its departure time/live location will, in a similar fashion, be synced with a bus that isn’t even assigned to you
25. [R4] 1/5 · US IOS app shows higher prices than Android: Same route, days, etc. IOS app shows $7-$10 higher than Android app.
26. [R16] 1/5 · US Totally dysfunctional ticket buying experience.: I seriously question the legitimacy of this company based on the total dysfunction of the ticket buying experience.
27. [R42] 4/5 · US Price chance within 2 minutes: I had to check one of my options on my ticket so I had to click the back button. When I started over the ticket price went up. That shouldn’t happen, even if it’s only by a few cents.
28. [R51] 1/5 · US Not functioning: Will not allow me to pay for the ticket in the app. I can get the button to ‘Pay Now’ but it doesn’t go to a payment screen. Then again I’m doing on an iPhone so it’s hard to tell which of the two suck. (As I’m writing this review the keyboard is stuck in position).
29. [R10] 1/5 · US Greyhound and FlixBus Are a Scam: I am currently sitting on a FlixBus with both Greyhound and FlixBus passengers. I am in the back of the bus next to a stranger even though I paid for 2A and 2B. I paid for my seat and the seat next to me. The bus was once again overbooked, and I was told to find any empty seat. I am neurodivergent and quite wiggly with the stress. The bus should Not have been over
30. [R50] 1/5 · US DONT.: The seat I purchased isn’t even a seat on the bus. NO CHARGER PORTS like what was said upon my ticket. The sweat I ended up sitting in is broken, seat belt doesn’t click, doesn’t lock in (won’t stop sliding back and forth when breaking). 10 out of 10 DONT RECOMMEND.
31. [R123] 3/5 · US Way too hot: Took the 10:05 am bus from VCE to Rijeka. The bus was 55 minutes late with ZERO updates online and chat never connected to a person. What AC? What WiFi? It was unbearably hot and the WiFi kept going out. Worst ride ever but not many other options so I guess they can do what they want. Pick up location was also NOT update. If you leave from VCE it’s the bus stop right outside arriva
32. [R141] 3/5 · US Don’t use the app: Might as well buy tickets online because on the app they charge more. You also never know what condition the bus will be in, how cramped and tight the space will be or if the bus has a functional bathroom (they are usually locked on the last trips I’ve gone on)
33. [R7] 1/5 · US if you care about your life,this is 4 you: 6 August- 19 august 2025 Sebeș -București-katherini (Grecia ) și retur.O experiență HORROR !!această companie NU trebuia să existe într-o țară civilizată unde (autoritățile plătite regește )își fac treaba!! Autogările sunt mizerabile și mai au tupeul să-ți ceară și bani ,șoferii sunt foarte agresivi,călătorii sunt nevoiți să se resemneze pentru ca nu au c
34. [R20] 1/5 · US Rude driver who intentionally validated my ticket and left me behind: When my bus arrived, the driver got off and I asked him if I could ask him a question. He said no and walked away. When he eventually returned, he scanned several tickets including mine. He let the other others on the bus but when I asked if I could board he said no. And then he closed the doors and drove away without me intenti
35. [R30] 3/5 · US Time constraint: As a person who uses voiceover, the time feature to complete booking is not that helpful. Thus, it’s apparent people with disabilities are not factored in as various users may have accessibility challenges.
36. [R24] 1/5 · US Terrible at admitting wrongs: I missed my bus 3 times yesterday and have multiple panic attacks because of that and I’m still struggling to get a refund on the services and trips I ain’t take have at it
37. [R34] 1/5 · US $40 scammed: Flix canceled my trip last minute and only refunded me $16 out of the $55 I paid. Then I had to pay another $55 and go to a different city to get a different bus. I’m lucky enough to never have to use this service again. I shouldn’t have to foot the bill for your poor planning.
38. [R13] 1/5 · US Revolving Update: App doesn’t update even when you update is initiated
39. [R19] 1/5 · US The website crashed and I wasn’t allowed to change my ticket: In order to change my ticket, I had to buy a whole new ticket.
40. [R68] 1/5 · US Terrible, NEVER USE FLIX BUS: This is now the third time that the app has been wildly inaccurate. I received a notification that my bus was delayed when it wasn’t delayed at all, the company lied to me and caused me to my bus. I wish I could give zero stars to this terrible company.
41. [R727] 3/5 · AU Only good for booking: Not particularly useful if it is not able to tell you real-time if your bus is late.
42. [R46] 3/5 · US Unable to change default settings: App defaults phone country to Germany and no way to change it in settings. Also defaults time displays to 24 hour clock which is common in Europe but does not allow user to set it to standard US format of 12 hours with AM/PM Then needing to scroll through long list of counties who probably don’t use flix to get down to USA. Usually it allows for seat s