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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

FlixBus

45
Value score / 100 Worth paying? No Skip it

FlixBus offers affordable last-minute travel, but its value is significantly undermined by unreliable service, frequent delays, and poor customer support, making it a risky choice for important trips.

Free to download seen up to $140 4.8★ lifetime (87,513) since 2013

FlixBus is praised for its low prices and ease of booking last-minute trips, making it a convenient option for some travelers R1R88. However, numerous reviews highlight significant issues with unreliable schedules, frequent cancellations, and unresponsive customer service, often leading to lost money and frustration R3R13R30. The app itself has functionality problems, including inconsistent pricing and payment failures, further detracting from its overall value R6R44R53.

Free vs paid

The FlixBus app is free to download and use for booking tickets. Users pay for individual bus tickets, with prices varying R6R44. There are no in-app purchases mentioned for features, but users can pay for seat selection, extra luggage, and potentially higher-tier seats R12R127. Many complaints revolve around not receiving refunds or credits when trips are cancelled or delayed by the company, effectively losing money on paid tickets R3R16R30. Some users also report higher prices on the iOS app compared to Android for the same route R6.

Value complaints

  • Tickets are often non-refundable, with cancellations resulting in vouchers that are hard to use or expire, leading to lost money.R3R16R43R550
  • Prices can increase rapidly, sometimes within minutes or after an app update, and iOS app prices may be higher than Android for the same route.R6R44R309
  • The company often refuses refunds even when buses are cancelled or significantly delayed, or when the app provides incorrect information.R3R25R30R36
  • Users report paying for reserved seats that are already occupied, or for extra luggage that isn't needed or can't be added via the app.R12R127R642

Where it delivers

  • FlixBus offers an affordable way to travel, often cheaper than alternatives like Amtrak.R8R88
  • The app makes it easy to book last-minute trips and select seats.R1R28R33R41
  • Some users experience clean buses, courteous drivers, and comfortable rides with working amenities like AC.R4R20R114
  • It provides convenient pick-up and drop-off destinations, and is useful for routes not covered by other services like Eurail.R8R27R41
Worth paying if

It is worth paying for FlixBus if you prioritize cheap, last-minute travel and have a high tolerance for potential delays, cancellations, and poor customer service R1R88R28. It may also be suitable for routes where other options are limited .

Skip / stay free if

You should skip FlixBus if you need reliable transportation for important appointments, expect good customer service, or are unwilling to risk losing money due to company-initiated cancellations or delays R3R13R47. People with accessibility challenges may also find the app and service difficult to use .

Evidence note: The reviews show a strong dichotomy, with high ratings often praising ease of booking and low prices, while low ratings consistently detail severe operational issues and poor customer service. Recent reviews skew negative, focusing on reliability and refund problems.

Frequently asked

Is FlixBus reliable for travel?
FlixBus is generally not reliable, with frequent reports of buses being significantly delayed, cancelled without adequate notice, or not showing up at all R10R13R19R47.
Does FlixBus offer refunds for cancelled trips?
FlixBus rarely offers direct refunds for cancelled trips, instead typically providing vouchers that are difficult to use or expire, leading to customers losing their money R3R16R30R43.
Is FlixBus customer service helpful?
FlixBus customer service is widely reported as unhelpful, unresponsive, and difficult to reach, with many users describing it as a 'hit or miss' or 'joke' R3R7R50R60.
Are FlixBus prices consistent?
FlixBus prices are not consistent; they can change within minutes, and the iOS app may show higher prices than the Android app for the same route R6R44R208R309.
Does the FlixBus app have technical issues?
Yes, the FlixBus app has several technical issues, including payment failures, inability to change default settings, problems with applying discount codes, and inaccurate bus tracking or pickup locations R6R42R53R58.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] 1/5 · US Terrible: Update. They contacted me but still refused to help. So my opinion of them remains.The worst customer service. I had a death in my family and I had to cancel all my travel plans I contacted them. Got very different responses telling me just to not bird and I’d get at least a partial refund. Nothing. They don’t care they will just take your money. I’m more upset at the lies being told. I
  2. [R16] 1/5 · US More a fraud: Horrible system. They dont give your money back if you cancel a ticket instead gives you a voucher which is almost impossible to use. No customer service. Worst service ever. Fraud and you guys are just scamming people. Very stupid system to take money from people.
  3. [R43] 1/5 · US miya: Tickets are non-refundable, you don't get your money back. Instead, the value can only be applied to a future purchase; if left unused by the expiration date, it becomes void. I ended up losing money because of this policy. Such blatant profiteering is absolutely shameful.
  4. [R550] 3/5 · CA Won’t give you any leeway to change your booking: Won’t give you back your money even if it’s days before your departure. Promotes last minute buying ..
  5. [R6] 1/5 · US IOS app shows higher prices than Android: Same route, days, etc. IOS app shows $7-$10 higher than Android app.
  6. [R44] 4/5 · US Price chance within 2 minutes: I had to check one of my options on my ticket so I had to click the back button. When I started over the ticket price went up. That shouldn’t happen, even if it’s only by a few cents.
  7. [R309] 3/5 · GB Good app but major problem: Was looking for a coach to travel and was told i needed an update, Since updating and returning to app. Prices for the same journey increased by 10-20% in the space of a minute and an update. What’s that about?
  8. [R25] 1/5 · US Wrong Pickup: The app pickup location was different from where the bus actually picked up riders. I requested a refund and they refused.
  9. [R30] 1/5 · US Bus Delayed, No Refund Option: Offering no refund option is ridiculous when a bus is over an hour late
  10. [R36] 1/5 · US $40 scammed: Flix canceled my trip last minute and only refunded me $16 out of the $55 I paid. Then I had to pay another $55 and go to a different city to get a different bus. I’m lucky enough to never have to use this service again. I shouldn’t have to foot the bill for your poor planning.
  11. [R12] 1/5 · US Greyhound and FlixBus Are a Scam: I am currently sitting on a FlixBus with both Greyhound and FlixBus passengers. I am in the back of the bus next to a stranger even though I paid for 2A and 2B. I paid for my seat and the seat next to me. The bus was once again overbooked, and I was told to find any empty seat. I am neurodivergent and quite wiggly with the stress. The bus should Not have been over
  12. [R127] 4/5 · US Unclear but not too bad: I am editing my score from 1 to 4. I put 1 because I was not able to buy an extra luggage on the app. However, the bus driver confirmed that I did not need an extra luggage so no harm done.
  13. [R642] 3/5 · CA Siège réservé donc payé mais occupé: J’ai voyagé de Chalon sur Saône à l’aéroport durant la nuit et j’avais réservé et payé mon siège 3D J’ai demandé au chauffeur qui m’a dit”3e à gauche “ J’ai vu quelqu’un assis et j’ai donc demandé la place,et de me répondre” y a pas de place réservée asseyez-vous plus loin !” Ne devrait-il pas y avoir des cartons verts pour identifier les sièges réservés ? Le
  14. [R8] 4/5 · US Windows: Bus ride was pretty cool. I would rather the bus have leather seats. I’ve heard some of them. Do my bus had material seats not a fan. Other than that ride was good. The windows on the inside could be a little cleaner but overall nice bus ride good price convenient pick up and drop off destinations.
  15. [R88] 5/5 · US Super pleased first time user: The interface is seamless. The prices are low. Saved $120 compared to Amtrak.
  16. [R1] 5/5 · US Awesome: Best way to travel last minute!
  17. [R28] 5/5 · US First time user: Just booked first trip less than three hours prior to departure! So handy! Loving it!
  18. [R33] 5/5 · US THE BEST: So easy to book and seats are comfy.
  19. [R41] 5/5 · US Wanderer: I travel a lot & this app makes that very easy picking seats, luggage & getting to convenient destinations. I highly recommend it.
  20. [R4] 5/5 · US Lisa: I must say I appreciate the other bus that I won’t mention, especially the fact that it gets there quicker but “Flix!” No comparison when it comes to clean! Smells great, bathroom, I’m able to use that has all & clean, able to bring my service Pup with no hassle! Oh & did I mention the bus drivers, courteous & not rude! I feel peaceful & safe!!! Im able to fly for free since I’m on my daught
  21. [R20] 5/5 · US Nice bus and friendly staff: I took a FlixBus for the first time today and I had an awesome trip. The ride was smooth, had cool ac, and it was quiet on board. I will be using the service more often.
  22. [R114] 5/5 · US Great Travel Experience: Thank you..great seats, professional drivers, good air conditioning!
  23. [R27] 5/5 · US Easy peasy: Nice and easy using the app for places Eurail doesn’t go.
  24. [R10] 2/5 · US Awful delays! Drivers don’t care.: What a clown show! Our first Flix bus from Salzburg to Munich was 65 minutes late. All of us waited in the cold rain & wind. The “Slovak Brothers “ (two drivers) finally arrived. No English. Not sure they even spoke German. We finally departed. 10 minutes in, the driver pulls into a Shell Gas Station for their takeout “lunch”. On our way again, #2 driver heats
  25. [R13] 1/5 · US No show bus and lack of customer service: Update- I wish the app had a place that helped with customer service while people are traveling. Our bus was a no show. After calling asking for help, we were told to wait longer and that there. Was no way to see wh the actual location of the bus on the app. We waited for over an hour. Ten minutes after our uber arrived, the app showed that the bus ha
  26. [R19] 1/5 · US Do not recommend.: Road all across Europe on a train, decided to take a bus and the bus never showed and to get any information you have to google for a lifetime.
  27. [R47] 1/5 · US Not reliable: If you have somewhere important you need to be, DO NOT trust that they’ll be on time. If your bus gets delayed, it will go WAY LONGER than the time given without any further updates or tracking information. My bus was scheduled to leave at 4:40 then got delayed to 5:35. Hours go by it’s 8… STILL NO BUS. If you’re gonna suggest us to be at the stop 15 mins before arrival time, at leas
  28. [R7] 1/5 · US Worst service ever: The customer service is a hit or miss at best they’ll help you decently or Scam you I the worst manner they always delay me for Hours beyond what is feasible then the refunds aren’t really refunds and many of the bus drivers are rude and unprofessional
  29. [R50] 3/5 · US 3 Stars: 3 stars because I had a difficult/impossible time trying to contact them during an urgent situation and I did not get credit or a refund
  30. [R60] 1/5 · US Terrible customer service: I was excited to try this service for the first time only to get stuck at a gas station that was allegedly where the bus was to leave from. Very poor instruction and direction on embarking. Customer service was a joke and kept joshing me around. I don’t recommend.
  31. [R208] 3/5 · US Cambia de precios en minutos: Los precios varían al Momento de pagar
  32. [R42] 1/5 · US !!! THIS APP LED ME TO THE WRONG BUS PICKUP SPOT.: I have written multiple messages to this company regarding their App with no acknowledgment of problems. So I am disclosing them here. I made two FlixBus reservations last week taking me from Napoli to Pompeii and back again. The FlixBus App provided a map and location pick up for the bus that was in fact completely inaccurate because a partner
  33. [R53] 1/5 · US Not functioning: Will not allow me to pay for the ticket in the app. I can get the button to ‘Pay Now’ but it doesn’t go to a payment screen. Then again I’m doing on an iPhone so it’s hard to tell which of the two suck. (As I’m writing this review the keyboard is stuck in position).
  34. [R58] 1/5 · US App is broken - It won’t let me pay for seats upgrade: I’m trying to give you money, and the app won't let me. Every time I attempt to pay for a seat upgrade, the transaction fails or the screen freezes. I’ve tried reaching out to support, but the chatbot is useless and there is no real technical help available. It’s impossible to manage a booking when the core features are this buggy. Please fix

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store