ASOS alternatives
ASOS users often look for alternatives due to app glitches, shipping delays, and customer service issues. Alternatives like SHEIN offer lower prices, while lululemon focuses on quality activewear, and ZARA provides unique, stylish pieces.
Why users look for alternatives to ASOS
- The ASOS app frequently experiences glitches, including blank dashboards, issues with saved items, Apple Pay, and checkout errors, leading to held funds and missed purchases.R1R3R10R16
- Customers report significant shipping delays and lost packages, especially for items shipped from the UK, making it difficult to receive orders on time.R7R15R19R22
- Customer service is a major pain point, with users struggling to speak to a human, dealing with unhelpful chat bots, and experiencing issues with gift cards and return processes.R9R13R28R37
- Users are frustrated by misleading discount codes, frequent out-of-stock items, and a return policy that penalizes customers for ordering multiple sizes.R4R6R23R27
- Some customers feel the quality of ASOS items has declined, with more polyester being used at higher prices, and that the sizing is inconsistent, especially in petite and 'ASOS Luxe' lines.R9R28R31R33
The alternatives
SHEIN is known for its extremely low prices and wide variety of options, making it a popular choice for budget-conscious shoppers R52R55.
Better for: SHEIN is better for shoppers who prioritize very low prices and a vast selection, and are willing to navigate potential issues with fluctuating cart prices or coupon application R53R55R59.
Head-to-head: ASOS vs SHEINlululemon offers high-quality activewear and comfortable clothing, with designs that fit well and are considered worth the price by many users R66R69R72R74.
Better for: lululemon suits those looking for premium activewear with excellent quality and comfort for both gym and casual wear, and who appreciate fast package arrivals R66R69R72R74.
Head-to-head: ASOS vs lululemonForever 21 is appreciated by users for its on-trend styles, good quality, and affordable prices, especially for petite shoppers R80R88R92.
Better for: Forever 21 is a good option for petite individuals and those seeking trendy, affordable clothing, especially since the app has improved for some users R80R88R92.
Head-to-head: ASOS vs Forever 21ZARA is praised for its unique, stylish, and high-quality designs that offer good value for the price R97R100R102.
Better for: ZARA is ideal for shoppers seeking unique, fashionable items with good quality for the price, who don't mind potential shipping delays or a sometimes chaotic app interface R94R97R100R102.
Head-to-head: ASOS vs ZARAH&M offers a variety of clothing, including adorable and comfortable baby clothes of great quality, and provides flexible payment plan systems R114R117.
Better for: H&M is suitable for those looking for good quality clothing, including baby items, and who benefit from flexible payment options, though they should be aware of potential app glitches and size guide inconsistencies R109R114R116R117.
Head-to-head: ASOS vs H&MYou should stick with ASOS if you appreciate its extensive selection of unique items, especially its wide range of tall and curvy sizes, and find value in the mini videos of clothing on models that help reduce returns R2R34.
Evidence note: No alternative had too-thin evidence.
Frequently asked
Why do people complain about ASOS customer service?
Is ASOS good for tall or curvy sizes?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R1] ASOS Blank Dashboard: Just downloaded the mobile app and the dashboard is completely blank. Will upgrade rating once fixed.
- [R3] ASOS Glitches: Too many glitches, especially with items saved, and Apple Pay
- [R10] ASOS Checkout Error: Frequent check out issues. Order won’t process but the funds get held. I have to wait 10 days for two duplicate holds to drop off. Afraid to try a 3rd time and products are selling out. Discount code only available in app so this is frustrating.
- [R16] ASOS Pay Options: They’re options for other pay styles does not work. It was glitching on Klarna for over 15 minutes and wouldn’t allow pay in their terms. Kept sending me codes to confirm payment and continuously going back to the same step.
- [R7] ASOS Don’t order from here: They ate over priced, cant speak with a human; express shipping takes forever
- [R15] ASOS UK Shipping Terrible: I have been an ASOS customer for years. They have the best variety of stuff. However, once they started primarily shipping from the UK, I’ve had the worst experiences such as things getting lost (things I still very much want!) in transit and very long ship times. I try to order things well in advance and sometimes still don’t get it in time. It gets worse every time I order
- [R19] ASOS Used to be good - stay away: Extremely disappointing experience. I placed an order that was supposed to arrive before an upcoming trip. After the delivery date passed, I was told it would arrive a few days later. Then I was told it never even left the warehouse. I requested a replacement, but ASOS took so long to process it that the items went out of stock and my order was ultimately canceled and
- [R22] ASOS Terrible App/Terrible CS: Terrible app. Shopping bag deletes after an hour. Terrible customer service. Have not received my order since purchasing over 2 weeks ago. Getting the run around from both the carrier and Asos. I paid them for my order on time but I have to wait 2-10 business for an investigation on something the carrier has already investigated. Then I have to wait 2 more days on somethi
- [R9] ASOS Great store: It’s difficult to get ahold of someone live if there’s a problem. Actually I don’t believe there is anyway to talk to someone live. AI will say they’re connecting you but they never do. But the clothes are nice, although I wish they had more petite sizes. I end up returning things because they don’t fit.
- [R13] ASOS Gift card issues: I have a giftcard to use but the 3rd party website will not load on any device I use so even though I have a $100 to use, I had to just make my purchase without it in order to not lose the limited stock item I was buying. I contacted customer service and they were less than helpful. Would never purchase a giftcard here again.
- [R28] ASOS Terrible customer Serive: You will speak to a chat bot for any customer service. There isn’t someone to speak to directly. Everything is app based. Brand really went downhill. The quality of the “ASOS Luxe” have terrible sizing issues, the size guide is just a guide, it’s not the actual size of the clothing in the picture and if you get something final sale; they won’t allow returns even though th
- [R37] ASOS Scam company and bad customer service: Never order here! You’ll never get your order!!
- [R4] ASOS Discount App Sign Up: They trick you into signing up with the WELCOMEAPP Code. Every time you apply it there is another reason you can’t use it and it does not say these things when you are signing up.
- [R6] ASOS Like but Too many out of stock: I was lucky to get the low profile sneakers I was looking for in my size. Problem was the time I put in to search for other things in my size. Not much luck there. Out of Stock!
- [R23] ASOS Discount Code: I didn’t get the option to use the new membership WELCOME Code
- [R27] ASOS Great app but not good rules: I do not agree with the whole returns policy now and it ruins the whole shopping experience. As on online retailer you expect returns as people have to order more sizes or options in the variety of brands/sizes they sell. Really poor management putting something like this in place. Only use asos when necessary now as I don’t want to really keep giving them my money if
- [R31] ASOS SHEIN quality at 4 times the price: Everything I ordered was a disappointment. Even the shipping box fell apart.
- [R33] ASOS Down hill: ASOS used to be much better quality, they are using way more polyester and still charging the prices when things used to have more natural fibers. They are also not disclosing this in the product listing and you will only find out once you receive the item and can look at its tags. They then penalize you now for returns, when these returns could have been avoided if they were honest in
- [R52] SHEIN I love shein: My favorite place to order .
- [R53] SHEIN Good but prices are weird: I order things here all the time, but say it says it’ll be 80 dollars once you check out the price goes up by about 40-50 dollars, it makes no sense
- [R55] SHEIN Awesome: You cannot beat the prices on this website. Please check it out !
- [R59] SHEIN Constantly changing prices feel like I’m being scammed.: I don’t like the way the prices of your items change once you put them in your cart or when you simply check your cart to see what the total price is, and it has changed from the last time, you checked it, even though you haven’t added or removed anything. Also, I find myself spending more time, spinning wheels, and trying to get free items
- [R66] lululemon My favorite store: Lululemon is literally my favorite store! 🤍 The quality is unmatched, everything fits so well, and the Align collection is incredibly comfortable. I always feel confident wearing their clothes, whether I’m at the gym or running errands. Definitely worth every penny!
- [R69] lululemon I love lulu no shade: I really love my Jackets for sure, Lululemon ayyyy😉🙃💝
- [R72] lululemon Always love lululemon: The fit is as advertised and always comfortable
- [R74] lululemon Me encantan sus diseños: Estoy encantada con los diseños y la combinación de calidad y comodidad de las prendas Lululemon
- [R80] Forever 21 ❤️ f21: Love shopping the new app. Feels like it works way better now than before and I can actually access my account now!
- [R88] Forever 21 My Candy Store: I Shop F21, Twice a month, it’s the perfect store for me since I’m petite. The Best, The Only Store I shop now. Great Quality, On Trend, Awesome tag price, Heaven Sent. I have so much F21 Collection, I have an F21 Boutique @ Home, Thank You.
- [R92] Forever 21 My opinion: I just love forever 21 AND NOW THERE FINALLY BACKKKKKKKKKK
- [R94] ZARA Love but shipping constant delays: I would rate Zara and their app 5 stars, but over the course of the last 3 months wait times on shipping have increased dramatically. Prior you could order an outfit for the following week. Now you are lucky to receive your full order within 4-6 weeks. What’s happening Zara?
- [R97] ZARA Special thanks: I love this brand so unique and quality. I like their design and the way it fits. Zara is too special to me
- [R100] ZARA just wow: I just love zara. Everything they sell is unique, fun, yet classic at the same time and their quality for the price is unmatched. If I had one complaint about zara it would be that they sell out quite often but at the same time their clothes are so cute it only makes sense.
- [R102] ZARA Great quality: So many good options
- [R109] H&M Guías de tallas: Las guías de tallas deben mejorarlas y hacerlas más exactas con base a las prendas que están ofreciendo ya que cada una tiene diferentes corte, tamaño y estructura, y no son coherentes las medidas que manejan ya que son las mismas para todas y no vienen al mismo tamaño
- [R114] H&M Great Shopping Experience: I had a great experience shopping for my baby at H&M. The baby clothes are adorable, comfortable, and of great quality
- [R116] H&M H&M app is terrible: This app freezes, crashes and tweaks. Every time im shopping it freezes or jumps around then i lose my place, if theres a promotional giveaway it will show you a link to enter but it takes you to a blank H&M page. Love H&M but this app sucks its such a headache
- [R117] H&M Thank you: Very flexible payment plan systems! Thank you very much!!!
- [R41] ASOS Horrible service: Worst return service.
- [R2] ASOS Are you Tall? ✅ What about Curvy? ✅ ASOS has got you my friend.: I ❤️ ASOS! Been shopping there for yrs. bc for one, their TALL line is pretty extensive and cute! I’m 6’ tall, which is on the “extra” side of that spectrum, in the retail world & require longer than 32-34” inseams AND more than just longer pants & jeans lol. 😜 Two, bc my weight fluctuates and they have trendy, unique cute stuff in
- [R34] ASOS Continue to have plus!: Love the basic tees you have for plus size girls. More basics with normal sleeves would be great. Longer length covering booty. Love you.
- [R50] ASOS ASOS Tall: Really appreciate the tall options!!
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store