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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ASOS vs Forever 21

ASOS 4.9★ · Free to download 75
Winner ASOS
Forever 21 4.8★ · Free to download 45

ASOS generally offers a more reliable shopping experience with a wider selection and better quality, despite some recent declines, while Forever 21 struggles with app functionality and customer service, compounded by its uncertain business status.

Full reviews: ASOS · Forever 21

ASOS provides a broad range of fashion, including extensive plus-size and tall options, with generally good quality and fast shipping, though it faces recent issues with customer service, returns, and app glitches. Forever 21, while appreciated for its affordability and style, is plagued by significant app functionality problems, poor customer service, and widespread confusion about its business operations and gift card policies.

Head to head

Selection and Variety edge: ASOSR2R3R5R9
ASOS ASOS is praised for its extensive selection, including unique items, a wide range of brands, and particularly strong offerings for plus-size and tall women R2R5R23. However, some long-time users note a recent decline in tall options and a higher frequency of out-of-stock items R3R9.
Forever 21 Forever 21 is appreciated for its variety of styles (emo, pink, girly, streetwear) and its suitability for petite shoppers . However, many users report limited stock, especially in popular sizes, and difficulty finding specific items, with some feeling the selection has become boring or 'ugly' .
App Functionality and User Experience edge: ASOSR5R6R7R12
ASOS ASOS generally offers a great shopping app experience, with users finding it easy to browse and return items R5. However, it suffers from frequent glitches, including issues with saved items, Apple Pay, blank dashboards, and checkout errors R6R7. Notifications are also problematic, with desired order updates not appearing while promotional notifications are excessive R12. Some users also wish for better filtering options, like by material/fabric or result counts .
Forever 21 Forever 21's app functionality is a major pain point, with numerous complaints about lag, freezing, and general unresponsiveness . Users struggle with basic features like viewing order lists, tracking packages, and using sorting options . There are also issues with payment options, credit management, and discount codes not applying correctly .
Quality and Value edge: ASOSR5R8R11R24
ASOS ASOS receives mixed reviews on quality. Many users praise the quality of items for the price, finding good material and consistent sizing R5R8R11. Some even note an improvement in quality recently . However, others describe the quality as 'shocking,' comparing it to SHEIN and noting issues like fading colors, rips after washing, and poor fitting/sewing R24.
Forever 21 Forever 21 is generally seen as offering good quality for its affordable prices, with many users appreciating the value . However, some users express disappointment with the quality, especially given recent price changes .
Shipping and Returns edge: ASOSR1R2R4R5
ASOS ASOS's shipping is often described as fast and reliable by some R2R8. However, many recent reviews highlight significant issues, including delayed shipments, lost packages, and very long delivery times, especially for items shipped from the UK R15R25R28. The return process is generally considered easy by some R5, but others report major problems with delayed refunds, difficulties with return tickets (especially from Puerto Rico), and a restrictive return policy that can lead to bans R1R4.
Forever 21 Forever 21 has significant problems with shipping and delivery, with users reporting long delays, packages not arriving, and unreliable tracking . Expedited shipping often fails to deliver on time . The app also lacks clear options for managing returns or addressing incomplete orders, leading to lost money .
Customer Service edge: ASOSR1R19R28R34
ASOS ASOS customer service is a major source of frustration for many users. Complaints include difficulty speaking with a human, reliance on chatbots, unhelpful responses, and issues with gift cards and order resolutions R1R19R28R34. Some users report being given the runaround or having claims denied despite evidence R28.
Forever 21 Forever 21's customer service is widely criticized as terrible and unhelpful. Users report being unable to contact anyone for issues like lost orders, incomplete deliveries, or payment discrepancies . There are also complaints about rude staff in physical stores .
Pick ASOS if

you prioritize a wider, more diverse selection of fashion, including specific lines for tall and plus-size individuals, and generally reliable shipping, even if you might encounter occasional app glitches or need to navigate customer service issues R2R5R8R23.

Pick Forever 21 if

you are looking for very affordable, trendy clothing, especially if you are petite, and are willing to overlook significant app functionality issues, unreliable shipping, and poor customer service .

Evidence note: Forever 21's reviews are heavily skewed by comments about the company's perceived closure or return, and issues with gift cards due to new ownership, which impacts the overall sentiment and makes direct feature comparisons challenging. Many reviews are also very short and lack detail.

Frequently asked

Does ASOS have good options for diverse body types?
Yes, ASOS is highly praised for its extensive and cute lines for tall women (6' and up) and plus-size/curvy individuals, offering more than just basic options R3R23R52R56.
Are there issues with gift cards for Forever 21?
Yes, many users report significant issues with Forever 21 gift cards, stating they cannot be used due to new ownership, leading to frustration and perceived loss of money R90R92.
How reliable is shipping for ASOS?
ASOS shipping reliability is mixed; while some users experience fast delivery, many others report significant delays, lost packages, and very long shipping times, especially for items sent from the UK R2R8R15R25.
Does Forever 21 use AI models in its app?
Yes, at least one user expressed disappointment and deleted the app because Forever 21 is using generative AI as models R70.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] ASOS 5/5 · US My Favorite Store: I love the selection of quoting that you all have for plus size women. Also, the shoe selection is Dope! The shipping is always fast too! Great service!!!
  2. [R3] ASOS 3/5 · US Fewer tall options: I loooove love ASOS. I’ve been shopping here for years! I’ve always loved it because they’ve always had great options for tall people and women with bigger feet. Now, the selections are soo slim. It’s always the same clothes. And the size 13 women’s shoes - it’ll be 5 pairs max. Please fix this. I really can’t afford to stop shopping here bc it’s so hard to find the right fitti
  3. [R5] ASOS 5/5 · US Great Shopping App: This app have many brands and items, different prices, most great quality. Easy to return and choose from. I buy work pants all year and the length and quality is always great. Dresses also is something that I have a hard time buying and finding and my best dresses are from this app. I highly recommend.
  4. [R9] ASOS 3/5 · US Like but Too many out of stock: I was lucky to get the low profile sneakers I was looking for in my size. Problem was the time I put in to search for other things in my size. Not much luck there. Out of Stock!
  5. [R6] ASOS 3/5 · US Glitches: Too many glitches, especially with items saved, and Apple Pay
  6. [R7] ASOS 1/5 · US Blank Dashboard: Just downloaded the mobile app and the dashboard is completely blank. Will upgrade rating once fixed.
  7. [R12] ASOS 3/5 · US Notifications do not work: My notifications for orders are on, and yet I do not get them when my order is delivered. And notifications for discounts etc are off, and I get those multiple times a day! Very frustrating app
  8. [R8] ASOS 5/5 · US Solid Stuff: Always satisfied with delivery times. Not sure if I’m lucky but each item I’ve bought from here has been quality material for the prices I’ve paid. Constant deals and discounts make it easy to style a whole outfit under $150
  9. [R11] ASOS 5/5 · US Quality: QUALITY fashion
  10. [R24] ASOS 3/5 · US Hi: The designing is great, however the fitting/sewing of the clothes a lot of times is pretty bad.
  11. [R1] ASOS 1/5 · US Scam company: ASOS has delayed my refund by over two months now. See this company’s track record on trust pilot, this is not a legitimate business and not trustworthy to give your money too.
  12. [R4] ASOS 1/5 · US No funciona para devoluciones desde Puerto Rico: Al momento de hacer el ticket para la devolución de un artículo, no me permite continuar los pasos porque la dirección no es la correcta, según la nota que me dice. O dice que la página no funciona por el momento, a pesar de que la aplicación tiene la última actualización. Además que este proceso para encontrarlo en la página es difícil y te lleva a
  13. [R19] ASOS 1/5 · US Gift card issues: I have a giftcard to use but the 3rd party website will not load on any device I use so even though I have a $100 to use, I had to just make my purchase without it in order to not lose the limited stock item I was buying. I contacted customer service and they were less than helpful. Would never purchase a giftcard here again.
  14. [R28] ASOS 1/5 · US Terrible App/Terrible CS: Terrible app. Shopping bag deletes after an hour. Terrible customer service. Have not received my order since purchasing over 2 weeks ago. Getting the run around from both the carrier and Asos. I paid them for my order on time but I have to wait 2-10 business for an investigation on something the carrier has already investigated. Then I have to wait 2 more days on somethi
  15. [R34] ASOS 1/5 · US Terrible customer Serive: You will speak to a chat bot for any customer service. There isn’t someone to speak to directly. Everything is app based. Brand really went downhill. The quality of the “ASOS Luxe” have terrible sizing issues, the size guide is just a guide, it’s not the actual size of the clothing in the picture and if you get something final sale; they won’t allow returns even though th
  16. [R23] ASOS 5/5 · US Are you Tall? ✅ What about Curvy? ✅ ASOS has got you my friend.: I ❤️ ASOS! Been shopping there for yrs. bc for one, their TALL line is pretty extensive and cute! I’m 6’ tall, which is on the “extra” side of that spectrum, in the retail world & require longer than 32-34” inseams AND more than just longer pants & jeans lol. 😜 Two, bc my weight fluctuates and they have trendy, unique cute stuff in
  17. [R52] ASOS 5/5 · US Continue to have plus!: Love the basic tees you have for plus size girls. More basics with normal sleeves would be great. Longer length covering booty. Love you.
  18. [R56] ASOS 5/5 · US This app is amazing: Love the clothes ! I’m obsessed with ASOS! If only us Americans can get access to the UK ASOS, because I know you guys have other material that we have never seen yet or probably will never see. Let us have it ! Please ! Hahaha Great clothing! I want to become an ASOS Model. Also, can yall bring back the videos of the models wearing the clothes at the end of every item? You gu
  19. [R90] Forever 21 1/5 · US Gift cards: I have a $100 gift card I can’t use because new ownership won’t allow it!! Very bad business outlook on you! I can’t spend it anywhere else why would I not be able to use a forever 21 gift card at forever 21 is just beyond ridiculous!!!
  20. [R92] Forever 21 1/5 · US terrible: i dont know why they took away gift cards i literally have a $50 gift card so its literally a waste of my money they shouldve still accepted gift cards #disappointed.
  21. [R15] ASOS 3/5 · US UK Shipping Terrible: I have been an ASOS customer for years. They have the best variety of stuff. However, once they started primarily shipping from the UK, I’ve had the worst experiences such as things getting lost (things I still very much want!) in transit and very long ship times. I try to order things well in advance and sometimes still don’t get it in time. It gets worse every time I order
  22. [R25] ASOS 1/5 · US Used to be good - stay away: Extremely disappointing experience. I placed an order that was supposed to arrive before an upcoming trip. After the delivery date passed, I was told it would arrive a few days later. Then I was told it never even left the warehouse. I requested a replacement, but ASOS took so long to process it that the items went out of stock and my order was ultimately canceled and
  23. [R70] Forever 21 1/5 · US Unbelievable: How can I now trust your clothes when you are using generative Ai as models. I’ve shopping on this app for a good while. I’m deleting it, I don’t want Ai models, so disappointing.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store