ASOS

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R2] 5/5 · US Are you Tall? ✅ What about Curvy? ✅ ASOS has got you my friend.: I ❤️ ASOS! Been shopping there for yrs. bc for one, their TALL line is pretty extensive and cute! I’m 6’ tall, which is on the “extra” side of that spectrum, in the retail world & require longer than 32-34” inseams AND more than just longer pants & jeans lol. 😜 Two, bc my weight fluctuates and they have trendy, unique cute stuff in
2. [R5] 5/5 · US Unique: Asos has consistently given me the opportunity to find unique and quality items. When I have a special event or a need for an outfit that is set apart, I always go here first!
3. [R6] 5/5 · US The Best out here!: I’ve been shopping on ASOS for years. I’ve shopped for my self and others. I love the mini videos of the clothing on the models, I think because of that, I rarely have returns.
4. [R19] 5/5 · US This app is amazing: Love the clothes ! I’m obsessed with ASOS! If only us Americans can get access to the UK ASOS, because I know you guys have other material that we have never seen yet or probably will never see. Let us have it ! Please ! Hahaha Great clothing! I want to become an ASOS Model. Also, can yall bring back the videos of the models wearing the clothes at the end of every item? You gu
5. [R16] 5/5 · US Continue to have plus!: Love the basic tees you have for plus size girls. More basics with normal sleeves would be great. Longer length covering booty. Love you.
6. [R31] 5/5 · US ASOS Tall: Really appreciate the tall options!!
7. [R42] 5/5 · US Plus size issues: I love your site but you guys need to get back to catering to plus size men and choosing better materials quality over quantity charging $59 for a polyester blend is insane
8. [R3] 5/5 · US ASOS: Top Shopping App
9. [R27] 5/5 · US Easy way to explore asos: Easy way to see what’s new on ASOS
10. [R17] 5/5 · US Found a new loyal: I have to admit it’s been years I hav not purchased from ASOS. But recently they have it right !!!! The quality has gotten better. The returns is so easy. I’m a fan !!!!
11. [R41] 5/5 · US Great: I have been getting different products from here and everything ok or easy to return
12. [R45] 5/5 · US My new favorite app: So far I have loved every item I’ve purchased. Easy returns. Although some pant sizes run a little small, I’ve learned to size up. Glad I found this site.
13. [R61] 1/5 · US P: I’ve been using the ASOS app for a long time, and usually everything worked fine. Returns are easy and automated when you actually receive the items, so I never had issues before. However, when I faced a real problem, it turned out to be impossible to resolve. My last order shows as “delivered” in the app, but I never received it. I ordered clothes specifically for my vacation, so timing matt
14. [R1] 1/5 · US Blank Dashboard: Just downloaded the mobile app and the dashboard is completely blank. Will upgrade rating once fixed.
15. [R18] 3/5 · US Glitches: Too many glitches, especially with items saved, and Apple Pay
16. [R21] 1/5 · US Pay Options: They’re options for other pay styles does not work. It was glitching on Klarna for over 15 minutes and wouldn’t allow pay in their terms. Kept sending me codes to confirm payment and continuously going back to the same step.
17. [R29] 1/5 · US Terrible: The system kept shutting down and I wasn’t able to make purchases because the items were sold
18. [R9] 1/5 · US Don’t order from here: They ate over priced, cant speak with a human; express shipping takes forever
19. [R20] 1/5 · US Gift card issues: I have a giftcard to use but the 3rd party website will not load on any device I use so even though I have a $100 to use, I had to just make my purchase without it in order to not lose the limited stock item I was buying. I contacted customer service and they were less than helpful. Would never purchase a giftcard here again.
20. [R26] 1/5 · US Terrible App/Terrible CS: Terrible app. Shopping bag deletes after an hour. Terrible customer service. Have not received my order since purchasing over 2 weeks ago. Getting the run around from both the carrier and Asos. I paid them for my order on time but I have to wait 2-10 business for an investigation on something the carrier has already investigated. Then I have to wait 2 more days on somethi
21. [R32] 1/5 · US Terrible customer Serive: You will speak to a chat bot for any customer service. There isn’t someone to speak to directly. Everything is app based. Brand really went downhill. The quality of the “ASOS Luxe” have terrible sizing issues, the size guide is just a guide, it’s not the actual size of the clothing in the picture and if you get something final sale; they won’t allow returns even though th
22. [R23] 1/5 · US Used to be good - stay away: Extremely disappointing experience. I placed an order that was supposed to arrive before an upcoming trip. After the delivery date passed, I was told it would arrive a few days later. Then I was told it never even left the warehouse. I requested a replacement, but ASOS took so long to process it that the items went out of stock and my order was ultimately canceled and
23. [R44] 1/5 · US Do not shop here: I’ve order from here 2 different occasions and the carrier they use for shipping cannot “find” my address. Which is funny because I’ve ordered from this place before and didn’t have issues until now. So the items get sent back and I still have yet to receive a refund for my order and this took place in February. Still having issues! There’s no numbers or email to call and ask fro
24. [R35] 1/5 · US SHEIN quality at 4 times the price: Everything I ordered was a disappointment. Even the shipping box fell apart.
25. [R43] 1/5 · US Down hill: ASOS used to be much better quality, they are using way more polyester and still charging the prices when things used to have more natural fibers. They are also not disclosing this in the product listing and you will only find out once you receive the item and can look at its tags. They then penalize you now for returns, when these returns could have been avoided if they were honest in
26. [R59] 1/5 · US Don’t. Just don’t.: DON’T USE. READ WHOLE THING! Firstly just starting off it’s the same prices for a copy of the item, when you go to return it shows options like does this look like the original because they want you to tell them if there copies are good enough. Secondly, the return process is horrible because it’s fake, they say they do returns but they don’t and I had to go through a long proc
27. [R86] 1/5 · US Reviews removed, and it’s for a reason: I used to shop at ASOS quite frequently in 2020-2024, but hadn’t shopped there in a while. I recently went back to order a pair of jeans because I used to own jeans from them that I loved and one of my older pairs started to wear down. I ordered the exact same product in the same size that I did two years ago but the sizing was completely messed up. I ordere
28. [R7] 1/5 · US Discount App Sign Up: They trick you into signing up with the WELCOMEAPP Code. Every time you apply it there is another reason you can’t use it and it does not say these things when you are signing up.
29. [R11] 4/5 · US Discount Code: I didn’t get the option to use the new membership WELCOME Code
30. [R14] 1/5 · US Checkout Error: Frequent check out issues. Order won’t process but the funds get held. I have to wait 10 days for two duplicate holds to drop off. Afraid to try a 3rd time and products are selling out. Discount code only available in app so this is frustrating.
31. [R58] 1/5 · US Bad experience and no discount: I downloaded this app because when I went to order 25% discount code if I downloaded the app. When I went to make my purchase, it said the code would not work because I had bought from ASOS before. Kind of scammy not to put that on the banner but ok. Things got worse from there. I had just updated my address in my account online. I ordered using Apple Pay.
32. [R70] 1/5 · US Refunds took long / they don’t refund the whole amount: Stay away , I order 3Pcs they were wrong size too small I returned 2 pcs because 1 was final sale . I wait over 2 months I haven’t get any money back I contact costumer service they refund half only of the pcs I send back!!
33. [R88] 2/5 · US You will never get your refund!: I ordered a couple of things from this site and all the items were good quality and great but not for me so I returned the items back in November and needless to say I NEVER GOT MY REFUND. This site owes me a little more than $100 dollars and even when I returned the clothes I got an email saying that the refund is being processed. Apparently the term processed and
34. [R28] 3/5 · US Like but Too many out of stock: I was lucky to get the low profile sneakers I was looking for in my size. Problem was the time I put in to search for other things in my size. Not much luck there. Out of Stock!
35. [R54] 3/5 · US Notifications do not work: My notifications for orders are on, and yet I do not get them when my order is delivered. And notifications for discounts etc are off, and I get those multiple times a day! Very frustrating app
36. [R274] 3/5 · GB Notifications are out of hand: The app in general works well, for shopping etc but the amount of notifications drives me insane. Getting ones to tell you when something is back is stock is fine- great even! But it’s the constant bombardment of how an item is nearly out of stock, or that you deserve a treat. And these can’t be turned off separately from the back in stock ones.
37. [R51] 1/5 · US Horrible service: Worst return service.
38. [R81] 1/5 · US Fees: A little ridiculous I paid to be a prime customer, but because I returned too many items I’m being charged extra shipping fee fees and restocking fees. This might be the last time I ever shopped at ASOS
39. [R92] 1/5 · US Scam: They mail you incorrect (used!!!) items and make it horrible to return.
40. [R13] 4/5 · US Bring Back Filter Result Counts: Please bring back the number of matching items when applying filters. This is a standard feature across shopping apps and helps customers understand whether their filters are narrowing results effectively. Without result counts, browsing feels like shopping in the dark. Customers have no idea whether a filter will leave them with 5 items or 500 items. I would als
41. [R136] 3/5 · US Long time ASOS Fan: I’ve been shopping at ASOS for a long time. Since I was a teen and I’m 30yr now. Love the app. My only only only annoyance is the inability to filter by material/fabric. I’m older now and want real leather/suede/ etc but there is no sorting filter for that. Please add. I’ll type in keywords but it’s not the same ease as I have on other sites.
42. [R63] 1/5 · US hard to shop: its so frustrating not being able to see the whole piece of the clothing because they are always on a 90 degree angle and or the hair is on the way of the clothes and they never post a picture of just the item to see the actually structure. just annoying and hard to make decisions when shopping.
43. [R587] 3/5 · CA Great products but always need to pay when arriving (COD): I love the products they have and their price but there is always huge COD (Cash On Delivery) in Canada. They say it's custom fees but it is not. There is no custom fees for small orders generally under 200$ and even for more. But each time, they charge COD $ and that kills the deals... Let the Canadian customs charge us if needed, don't
44. [R650] 3/5 · CA You will have to pay more upon receipt: I had 2 orders ( no delivery fees) and then the Canada Post left me a msg that I have to go to their location, and the reason was that I have to pay $ 25 for each package and that was a request by the sender!!! they told me that it was for extra shipping payments!!! So I reached out to the costumer service and they denied it. The lesson: if you will order an
45. [R677] 3/5 · CA Okay app: A lot of the clothes don’t ship to Canada
46. [R695] 3/5 · CA Good, except for in canada: Solid products and good quality, asos if your seeing this i would love a discount code😉😉duty fees are insane though