ASOS

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R27] 1/5 · US Discount App Sign Up: They trick you into signing up with the WELCOMEAPP Code. Every time you apply it there is another reason you can’t use it and it does not say these things when you are signing up.
2. [R31] 4/5 · US Discount Code: I didn’t get the option to use the new membership WELCOME Code
3. [R78] 1/5 · US Bad experience and no discount: I downloaded this app because when I went to order 25% discount code if I downloaded the app. When I went to make my purchase, it said the code would not work because I had bought from ASOS before. Kind of scammy not to put that on the banner but ok. Things got worse from there. I had just updated my address in my account online. I ordered using Apple Pay.
4. [R294] 3/5 · GB Good but could be improved…: Overall okay but things that could be improved: - discount codes often don’t apply to most items which is annoying & misleading. - lots of brands don’t have the size guide measurements, it just tells you what a size is in for different countries- which is obvious and usually doesn’t relate to the sizing of the item. What you want to know is based on the measurements wi
5. [R612] 3/5 · CA Great products but always need to pay when arriving (COD): I love the products they have and their price but there is always huge COD (Cash On Delivery) in Canada. They say it's custom fees but it is not. There is no custom fees for small orders generally under 200$ and even for more. But each time, they charge COD $ and that kills the deals... Let the Canadian customs charge us if needed, don't
6. [R675] 3/5 · CA You will have to pay more upon receipt: I had 2 orders ( no delivery fees) and then the Canada Post left me a msg that I have to go to their location, and the reason was that I have to pay $ 25 for each package and that was a request by the sender!!! they told me that it was for extra shipping payments!!! So I reached out to the costumer service and they denied it. The lesson: if you will order an
7. [R720] 3/5 · CA Good, except for in canada: Solid products and good quality, asos if your seeing this i would love a discount code😉😉duty fees are insane though
8. [R101] 1/5 · US Fees: A little ridiculous I paid to be a prime customer, but because I returned too many items I’m being charged extra shipping fee fees and restocking fees. This might be the last time I ever shopped at ASOS
9. [R450] 3/5 · GB Delivery: Pay for unlimited next day delivery but this seems to have changed now you have to spend a certain amount or things come from a third party?? Other websites still offer next day delivery???
10. [R29] 1/5 · US Don’t order from here: They ate over priced, cant speak with a human; express shipping takes forever
11. [R55] 1/5 · US SHEIN quality at 4 times the price: Everything I ordered was a disappointment. Even the shipping box fell apart.
12. [R63] 1/5 · US Down hill: ASOS used to be much better quality, they are using way more polyester and still charging the prices when things used to have more natural fibers. They are also not disclosing this in the product listing and you will only find out once you receive the item and can look at its tags. They then penalize you now for returns, when these returns could have been avoided if they were honest in
13. [R419] 3/5 · GB Quality is shocking: I feel like most of the stuff I buy from here the colour fades quickly and they get small rips after one wash
14. [R6] 5/5 · US CJ: ASOS always has something I like to buy. I’ve been buying
15. [R7] 5/5 · US My go to store: I love everything about ASOS. I’m wardrobe is top tier now
16. [R10] 5/5 · US Cool cloth and accessories: I love the cool designs in ASOS
17. [R19] 5/5 · US Exquisite: I can find anything and all this and I feel and look beautiful
18. [R5] 5/5 · US App & Product: The app is a seamless easy to use app. The quality of the clothing that comes from the site is no different from going to the store. Very true to size and I’ve been ordering formal, non formal and urban attire and everything checks out. I love asos.
19. [R14] 5/5 · US Great Shopping App: This app have many brands and items, different prices, most great quality. Easy to return and choose from. I buy work pants all year and the length and quality is always great. Dresses also is something that I have a hard time buying and finding and my best dresses are from this app. I highly recommend.
20. [R18] 5/5 · US Website: Always a fun time browsing. Great deals to be found.
21. [R23] 5/5 · US ASOS: Top Shopping App
22. [R2] 5/5 · US Clothing: Love the quality and detail.
23. [R15] 5/5 · US Solid Stuff: Always satisfied with delivery times. Not sure if I’m lucky but each item I’ve bought from here has been quality material for the prices I’ve paid. Constant deals and discounts make it easy to style a whole outfit under $150
24. [R11] 3/5 · US Fewer tall options: I loooove love ASOS. I’ve been shopping here for years! I’ve always loved it because they’ve always had great options for tall people and women with bigger feet. Now, the selections are soo slim. It’s always the same clothes. And the size 13 women’s shoes - it’ll be 5 pairs max. Please fix this. I really can’t afford to stop shopping here bc it’s so hard to find the right fitti
25. [R12] 5/5 · US My Favorite Store: I love the selection of quoting that you all have for plus size women. Also, the shoe selection is Dope! The shipping is always fast too! Great service!!!
26. [R22] 5/5 · US Are you Tall? ✅ What about Curvy? ✅ ASOS has got you my friend.: I ❤️ ASOS! Been shopping there for yrs. bc for one, their TALL line is pretty extensive and cute! I’m 6’ tall, which is on the “extra” side of that spectrum, in the retail world & require longer than 32-34” inseams AND more than just longer pants & jeans lol. 😜 Two, bc my weight fluctuates and they have trendy, unique cute stuff in
27. [R36] 5/5 · US Continue to have plus!: Love the basic tees you have for plus size girls. More basics with normal sleeves would be great. Longer length covering booty. Love you.
28. [R24] 5/5 · US Best prices: Good discounts
29. [R1] 1/5 · US Horrible delivery experience: Only 2 of my 6 products were delivered days ago and still no rectification and we are almost a week later. No live customer service only AI messaging 😢
30. [R67] 3/5 · US Great store: It’s difficult to get ahold of someone live if there’s a problem. Actually I don’t believe there is anyway to talk to someone live. AI will say they’re connecting you but they never do. But the clothes are nice, although I wish they had more petite sizes. I end up returning things because they don’t fit.
31. [R98] 1/5 · US Customer support: If you want help from customer support trust me you’re not getting it
32. [R52] 1/5 · US Terrible customer Serive: You will speak to a chat bot for any customer service. There isn’t someone to speak to directly. Everything is app based. Brand really went downhill. The quality of the “ASOS Luxe” have terrible sizing issues, the size guide is just a guide, it’s not the actual size of the clothing in the picture and if you get something final sale; they won’t allow returns even though th
33. [R4] 1/5 · US I have not received any of my items and the delivery service (ups) is not responding to me: I am highly disappointed at the fact that the delivery service has not delivered my package since June 30, and has not communicated anything to me. They do not respond to my messages as well and have been completely unhelpful.
34. [R43] 1/5 · US Used to be good - stay away: Extremely disappointing experience. I placed an order that was supposed to arrive before an upcoming trip. After the delivery date passed, I was told it would arrive a few days later. Then I was told it never even left the warehouse. I requested a replacement, but ASOS took so long to process it that the items went out of stock and my order was ultimately canceled and
35. [R46] 1/5 · US Terrible App/Terrible CS: Terrible app. Shopping bag deletes after an hour. Terrible customer service. Have not received my order since purchasing over 2 weeks ago. Getting the run around from both the carrier and Asos. I paid them for my order on time but I have to wait 2-10 business for an investigation on something the carrier has already investigated. Then I have to wait 2 more days on somethi
36. [R3] 1/5 · US Obviously don’t want money: I tried buying a pair of shoes multiple times a day for 4 days straight and it errored every time. Now the shoes are more expensive
37. [R38] 3/5 · US Glitches: Too many glitches, especially with items saved, and Apple Pay
38. [R41] 1/5 · US Pay Options: They’re options for other pay styles does not work. It was glitching on Klarna for over 15 minutes and wouldn’t allow pay in their terms. Kept sending me codes to confirm payment and continuously going back to the same step.
39. [R49] 1/5 · US Terrible: The system kept shutting down and I wasn’t able to make purchases because the items were sold
40. [R489] 3/5 · GB Uk ASOS: Not how it used to be. No next day delivery items arriving used and stained. Sometimes items missing that you’ve paid for takes days now for delivery. And prices have shot way up
41. [R8] 5/5 · US My FAVORITE online store: ASOS gets 5 stars from me, I absolutely looooove everything I purchase. The only negative is the shipping labels no longer being put in the bag, I don’t have a printer so it makes it a hassle to ship things back if needed.
42. [R13] 1/5 · US Scam company: ASOS has delayed my refund by over two months now. See this company’s track record on trust pilot, this is not a legitimate business and not trustworthy to give your money too.
43. [R17] 1/5 · US No funciona para devoluciones desde Puerto Rico: Al momento de hacer el ticket para la devolución de un artículo, no me permite continuar los pasos porque la dirección no es la correcta, según la nota que me dice. O dice que la página no funciona por el momento, a pesar de que la aplicación tiene la última actualización. Además que este proceso para encontrarlo en la página es difícil y te lleva a
44. [R71] 1/5 · US Horrible service: Worst return service.