Forever 21

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US ❤️ f21: Love shopping the new app. Feels like it works way better now than before and I can actually access my account now!
2. [R21] 5/5 · US Glad It’s Back!: Love the new app and the new look! I’m so glad it’s back 💖💖
3. [R14] 5/5 · US My Candy Store: I Shop F21, Twice a month, it’s the perfect store for me since I’m petite. The Best, The Only Store I shop now. Great Quality, On Trend, Awesome tag price, Heaven Sent. I have so much F21 Collection, I have an F21 Boutique @ Home, Thank You.
4. [R33] 5/5 · US F21: Grate affordable cute clothes if I’m on a budget I go there bc the clothes are super super cute there is all types of clothes there emo pink and girly street wear I just love that store
5. [R36] 5/5 · US Sale Items: Forever 21 offers amazing clearance items at unbelievable prices. Items are true to size and good quality for the prices❤️
6. [R40] 5/5 · US My favorite ❤️✔️: This brand is one of my favorite brands. Design, quality, fabrics, all are awesome. I got lot feedback for clothes from this brand. I love it.
7. [R69] 5/5 · US My favorite app on my phone!: I never have to go to the mall I can just order from my phone and it will take five seconds a day later it will show up at my door. I can track my purchases and I can get new discounts for any new things. everything takes five seconds it is so fast I love it!!
8. [R57] 5/5 · US Fast shipping: Nice clothes
9. [R3] 1/5 · US just bad: app is extremely laggy, you can’t shop for all items in a category at once, ai models, app is difficult to navigate. sucks cause f21 used to be that girl :/
10. [R4] 1/5 · US Glitches: Doesn’t show you your order list when you click on it. It be glitching and freezing
11. [R58] 1/5 · US App doesn’t work: Doesn’t work at all and is to slow and always freeze up
12. [R67] 1/5 · US Hate the app, Love the clothes: Love the clothes but this app is awful and incredibly annoying. It reloads every time you click on anything and takes forever to do so. The touch is also very sensitive and reactive. Please fix this so we can enjoy it as much as the clothes. Also please make the number of ‘favorites’ we can save unlimited,
13. [R32] 3/5 · US Disappointed: I just did a order and i tried to use the discount code and they told me i had to open up the app to be able to use the code so I did that and when i put the code in it didn’t even take nothing off and it said it was applied and am sorry i shop a lot online and when I use the code rather its 5% or 10% whatever i always see the difference in the price and this code claimed to be 20% a
14. [R47] 1/5 · US Lies: Didn’t get my 20% discount with this app
15. [R61] 1/5 · US So unfair: You said down the app get an extra 20% off your online purchase and I downloaded the app and it’s not applying the discount code!! That is annoying, to not receive a promised discount is conniving to say the least.
16. [R62] 1/5 · US Discounts: I get so many offers in my email saying use this code for a discount on your next purchase, but when I put in the code I’m told the offer can’t be applied. I really hate the bait and switch. I where in the print does it tell you why the offer can’t be applied. I think that is just bad business!
17. [R9] 2/5 · US Delivery dates: They have terrible delivery practices. If it says overnight it’ll be a week if it says it’ll be here in a week it may be two! Their tracking service is terrible and needs fixed I have been shopping here for nearly 5 years and scam myself out of money to ship expedited every time my bad for note learning my lesson. Their clothes are nice usually but don’t pay for overnight it won’t
18. [R98] 3/5 · US Order Tracking: Hard to track your package through the app, only way of knowing where my package is, is thru my emails and even that does not give enough info…
19. [R242] 3/5 · US I paid for six day shipping on July 5th it’s now July 17: Even SHEIN packages come in faster then this! it says my expected delivery date is today at five and I swear this is the second time it’s told me something like that so if it’s not here today, I’m definitely getting a refund. I hope the quality was worth the wait. If not, I’m sure you’ll be getting another review from me. Paid $50 plus.
20. [R51] 1/5 · US Thieves: I paid extra money for 1-2 day shipping on Monday 10:22 they said Wednesday 1pm-5pm so I was ok but then times roles around and they change it to Thursday 1pm-5pm spoke to customer service and they didn’t do anything
21. [R13] 1/5 · US Wont recommend anymore..: I love forever 21 but they be closing the stores. So i had to do online shopping and everytime i search up some things they only have 1 SPECIFIC SIZE and COLOR like it showed XXL And orange but i dont want that and last year i tried to buy things but i didnt have the time to do so sooo now i im tryna find what i wanted to find last year and its not even in the app anymore
22. [R15] 2/5 · US Ordering online: It’s hard to order when the size button doesn’t work. Have installed multiple times and it does not work.
23. [R23] 1/5 · US Why do you guys leave things that are sold out in the shop still: Honestly if that was fixed I’d love to buy things from here I miss the actual shops
24. [R30] 2/5 · US Falls Behind: •sold-out not properly corroborated between showing the same item. Too frequently you add an item that’s in stock only to be told it’s out of stock… only to be told it’s in stock once removed…. BUT it’s actually OUT OF STOCK. Cmon, this seems kinda simple functionality goal-wise. •sorting isn’t the clearest. One section can be dedicated to shirts but not include some shirt for whate
25. [R5] 1/5 · US Unbelievable: How can I now trust your clothes when you are using generative Ai as models. I’ve shopping on this app for a good while. I’m deleting it, I don’t want Ai models, so disappointing.
26. [R28] 1/5 · US Mal administración: Hice un pedido y me llegó incompleto e estado tratando de contactarme para que me devuelvan mi dinero o en su caso me envíen las prendas faltantes y no me responden, aparte de que en la app no tiene la opción para estos caso
27. [R31] 1/5 · US The worst company: The worst people working there the rudest people working there. I’m so glad you guys are closing because you never had a good customer service.
28. [R48] 1/5 · US Payment: I pay wat i ordered and put my cc info all of a sudden i check transactions in my account. Get my payment plus two additional transactions that i dunno foe wat the payment. Trying to reach the customer service help cant need ro wait until they are open.
29. [R10] 2/5 · US No option to manage credit on app: Title is self explanatory.
30. [R17] 1/5 · US Gift cards: I have a $100 gift card I can’t use because new ownership won’t allow it!! Very bad business outlook on you! I can’t spend it anywhere else why would I not be able to use a forever 21 gift card at forever 21 is just beyond ridiculous!!!
31. [R20] 1/5 · US terrible: i dont know why they took away gift cards i literally have a $50 gift card so its literally a waste of my money they shouldve still accepted gift cards #disappointed.
32. [R75] 2/5 · US No notify button for when an item comes back in stock: There’s no button that you’re able to press to get notified when an item out of stock is back in stock. I had to search up how I would be able to get notified and Forever 21 say through the website so I went to the website but it still doesn’t let me.
33. [R59] 1/5 · US AWFUL!: It never works! I can NEVER log into it, bc it is always saying my password doesn’t match! You need to have face recognition on this app!!
34. [R80] 3/5 · US Unhappy Camper: had a very difficult time checking out. this site offered me a promo code when i applied promo code it said only valued in app. i downloaded app applied promo code then it to me to sign in my account. i forgot my password and it send me link to create new password when i did it say it dosent match. no fault of mine because you were suppose to send two line for new password then a s
35. [R231] 3/5 · US Irritating: The app keeps logging me out. I find it irritating.
36. [R412] 3/5 · CA 😡: It worked perfectly fine before the update the. I logged in then my Account was gone my email apperently disappeared 😔 I had a lot of good clothes on that Account i wish I could get it back somehow
37. [R6] 2/5 · US App not operable: So called went out of business and app was down for a few months now back up and running only for online purchases of overstocked inventory . But no payment options.
38. [R16] 1/5 · US How do we make payments thru App?: Suffered thru months of not being able to pay thru app and now it appears on updated app, that online payments unavailable thru app
39. [R160] 3/5 · US Love love love forever 21: Always loved and always have but how don’t you accept cash app or all forms of payment??
40. [R12] 1/5 · US The sort feature does absolutely nothing: If you want to manually search through everything and have no sort option then it’s fine but I’m not doing all that
41. [R90] 1/5 · US My adress is invalid?!: I have been living here 35 years. I think it’s time you upgrade your system. Took me through alot to make a purchase via Apple Pay
42. [R105] 3/5 · US Invalid Address notification: I couldn’t process my order because there was a letter before the apartment number! It took me several tries before I realized I had to eliminate the letter!
43. [R7] 5/5 · US Again with the “Fat people can’t feel sexy”: The regular skinny women get to have “lingerie + intimates” while the plus size section gets “lounge + sleepwear” it’s a shame
44. [R287] 3/5 · CA Still not available for Canada?: We have stores in here why can’t we get the app?
45. [R445] 3/5 · CA Shipping: It’s a good app. Although I wish they shipped to more stores because the nearest store was still very far from my house and I didn’t pay to ship to my house.
46. [R524] 3/5 · AU AUSTRALIA???!: Well I'm looking forward to the day Australia F21 is online and available so we Aussie can buy F21 stuff online.
47. [R530] 3/5 · AU Alright: At the top of the app it says 50% off shipping but that is only in America, if you want it to come to Australia it is an extra 48 dollars!
48. [R24] 1/5 · US Estafadores: Lamentablemente hice un pedido el abril 26 /2025 y no puede ser posible que no lo haya recibido muy mala la verdad Perdí mi dinero por que nunca recibí lo que pedí ósea me estafaron
49. [R18] 5/5 · US Yahoo: So happy your back!!!!!Now let the fun begin,!!!
50. [R19] 5/5 · US My opinion: I just love forever 21 AND NOW THERE FINALLY BACKKKKKKKKKK
51. [R2] 1/5 · US WTF. Why make the app worse?: It was working well. Why change the app?
52. [R119] 3/5 · US Online ordering: Not gift purchase friendly; no gift card options, and when one item was canceled after Black Friday/Cyber Day, a substitute was not offered and I had to reselect and pay for shipping which was earlier free