Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

ASOS vs lululemon

ASOS 4.9★ · Free to download 70
Winner Tie
lululemon 4.9★ · Free to download 70

Choose ASOS for a wider selection and better value, but be prepared for potential customer service and return issues, while lululemon offers superior product quality and a smoother app experience, despite higher prices and occasional stock limitations.

Full reviews: ASOS · lululemon

ASOS offers a vast selection of brands and styles at competitive prices, appealing to those seeking variety and deals, but faces criticism for customer service, returns, and app glitches. Lululemon is praised for its high-quality, comfortable athletic wear and an easy-to-use app, though it's significantly more expensive and sometimes has stock issues.

Head to head

Product Selection & Variety edge: ASOSR2R3R5R9
ASOS ASOS is highly praised for its extensive selection of brands and items, including a wide range of options for plus-size and tall women, and unique fashion pieces R2R5. However, some users note a recent decline in tall options and frequent out-of-stock items R3R9.
lululemon Lululemon is loved for its specific range of athletic wear, particularly the Align collection, and offers versatile and comfortable clothing R62. The main complaint is limited available sizes and frequent out-of-stock items, making it hard to find desired products .
Product Quality & Value edge: lululemonR5R8R11R27
ASOS ASOS receives mixed reviews on quality; some users find items to be of great quality for the price and appreciate constant deals R5R8R11R29. Others report a decline in quality, with items fading or ripping quickly, increased use of polyester, and perceived as overpriced for the quality, comparing it to SHEIN R27.
lululemon Lululemon is consistently lauded for its unmatched quality, comfort, and durability, with many users stating items last for years and are worth the higher price R62.
App Functionality & Ease of Use edge: lululemonR4R5R6R7
ASOS ASOS is generally seen as a great shopping app with easy navigation R5. However, it suffers from frequent glitches, especially with saved items, Apple Pay, and checkout processes R6. Users also report blank dashboards, difficulty with returns in the app, and issues with discount codes R4R7. Search and filtering functions are criticized for being awful or lacking key options like material filters .
lululemon Lululemon's app is generally easy to navigate and use for shopping, purchasing, and tracking orders . However, it has issues with unnecessary animations that reset the app to the home screen, images not loading correctly, and occasional stalling . Some users also report problems with sale prices not reflecting in the cart, Apple Pay bugs, and gift card issues .
Shipping & Returns tieR1R2R4R8
ASOS ASOS shipping is described as fast by some R2R8, but many users report significant delays, lost items, and issues with carriers, especially for UK shipments R13. The return process is a major pain point, with delayed refunds, difficulty initiating returns, and a strict return policy that penalizes customers R1R4R52. Customer service is largely inaccessible, relying on chatbots R12R13R34.
lululemon Lululemon generally has fast package arrivals . However, some users experience slow delivery times and issues with FedEx . Returns are a frequent source of frustration due to a strict 30-day policy, which is perceived as a new and negative change . There are also reports of items arriving with security tags, missing items, and difficulty correcting wrong addresses after hours .
Customer Service tieR1R12R13R19
ASOS ASOS customer service is widely criticized for being poor, unhelpful, and difficult to reach, often relying on chatbots instead of live agents R1R12R13R19.
lululemon Lululemon's customer service receives mixed feedback; some find agents helpful , but others report poor experiences, difficulty with gift card issues, and claims being rejected R96.
Pick ASOS if

you are looking for a vast selection of fashion brands, unique items, and frequent discounts, especially if you are a plus-size or tall woman R2R5R8.

Pick lululemon if

you prioritize high-quality, durable, and comfortable athletic wear and are willing to pay a premium for it, and value an app that is generally easy to navigate for shopping and tracking R62.

Evidence note: Both apps have a high lifetime rating, but recent negative reviews highlight significant issues, particularly with customer service and returns for ASOS, and app glitches and stock for lululemon. The free-to-download nature of both apps means that negative feedback isn't necessarily tied to a 'free tier friction' but rather general user experience.

Frequently asked

Which app has better customer service?
Neither app consistently receives high praise for customer service; ASOS is frequently criticized for relying on chatbots and being difficult to reach R1R12R34, while Lululemon also has reports of poor service and unhelpful agents R96.
Are returns easy with ASOS and lululemon?
Returns are a significant pain point for both apps; ASOS users report delayed refunds, difficulty with the return process, and a strict policy R1R4R45R52, and lululemon has a strict 30-day return policy that frustrates many customers .
Which app offers better value for money?
ASOS generally offers better value with constant deals and discounts, and many items are considered quality for their price R5R8R29, whereas lululemon, while praised for its high quality and durability, is often described as pricey R62.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] ASOS 5/5 · US My Favorite Store: I love the selection of quoting that you all have for plus size women. Also, the shoe selection is Dope! The shipping is always fast too! Great service!!!
  2. [R3] ASOS 3/5 · US Fewer tall options: I loooove love ASOS. I’ve been shopping here for years! I’ve always loved it because they’ve always had great options for tall people and women with bigger feet. Now, the selections are soo slim. It’s always the same clothes. And the size 13 women’s shoes - it’ll be 5 pairs max. Please fix this. I really can’t afford to stop shopping here bc it’s so hard to find the right fitti
  3. [R5] ASOS 5/5 · US Great Shopping App: This app have many brands and items, different prices, most great quality. Easy to return and choose from. I buy work pants all year and the length and quality is always great. Dresses also is something that I have a hard time buying and finding and my best dresses are from this app. I highly recommend.
  4. [R9] ASOS 3/5 · US Like but Too many out of stock: I was lucky to get the low profile sneakers I was looking for in my size. Problem was the time I put in to search for other things in my size. Not much luck there. Out of Stock!
  5. [R8] ASOS 5/5 · US Solid Stuff: Always satisfied with delivery times. Not sure if I’m lucky but each item I’ve bought from here has been quality material for the prices I’ve paid. Constant deals and discounts make it easy to style a whole outfit under $150
  6. [R11] ASOS 5/5 · US Quality: QUALITY fashion
  7. [R27] ASOS 3/5 · US Hi: The designing is great, however the fitting/sewing of the clothes a lot of times is pretty bad.
  8. [R4] ASOS 1/5 · US No funciona para devoluciones desde Puerto Rico: Al momento de hacer el ticket para la devolución de un artículo, no me permite continuar los pasos porque la dirección no es la correcta, según la nota que me dice. O dice que la página no funciona por el momento, a pesar de que la aplicación tiene la última actualización. Además que este proceso para encontrarlo en la página es difícil y te lleva a
  9. [R6] ASOS 3/5 · US Glitches: Too many glitches, especially with items saved, and Apple Pay
  10. [R7] ASOS 1/5 · US Blank Dashboard: Just downloaded the mobile app and the dashboard is completely blank. Will upgrade rating once fixed.
  11. [R1] ASOS 1/5 · US Scam company: ASOS has delayed my refund by over two months now. See this company’s track record on trust pilot, this is not a legitimate business and not trustworthy to give your money too.
  12. [R12] ASOS 3/5 · US Great store: It’s difficult to get ahold of someone live if there’s a problem. Actually I don’t believe there is anyway to talk to someone live. AI will say they’re connecting you but they never do. But the clothes are nice, although I wish they had more petite sizes. I end up returning things because they don’t fit.
  13. [R13] ASOS 1/5 · US Don’t order from here: They ate over priced, cant speak with a human; express shipping takes forever
  14. [R19] ASOS 1/5 · US Gift card issues: I have a giftcard to use but the 3rd party website will not load on any device I use so even though I have a $100 to use, I had to just make my purchase without it in order to not lose the limited stock item I was buying. I contacted customer service and they were less than helpful. Would never purchase a giftcard here again.
  15. [R34] ASOS 1/5 · US Terrible customer Serive: You will speak to a chat bot for any customer service. There isn’t someone to speak to directly. Everything is app based. Brand really went downhill. The quality of the “ASOS Luxe” have terrible sizing issues, the size guide is just a guide, it’s not the actual size of the clothing in the picture and if you get something final sale; they won’t allow returns even though th
  16. [R96] lululemon 1/5 · US Poor customer service: Really bad experience
  17. [R45] ASOS 3/5 · GB Great app but not good rules: I do not agree with the whole returns policy now and it ruins the whole shopping experience. As on online retailer you expect returns as people have to order more sizes or options in the variety of brands/sizes they sell. Really poor management putting something like this in place. Only use asos when necessary now as I don’t want to really keep giving them my money if
  18. [R52] ASOS 1/5 · US Horrible service: Worst return service.
  19. [R29] ASOS 5/5 · US Best prices: Good discounts
  20. [R62] lululemon 5/5 · US My favorite store: Lululemon is literally my favorite store! 🤍 The quality is unmatched, everything fits so well, and the Align collection is incredibly comfortable. I always feel confident wearing their clothes, whether I’m at the gym or running errands. Definitely worth every penny!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store