lululemon

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US My favorite store: Lululemon is literally my favorite store! 🤍 The quality is unmatched, everything fits so well, and the Align collection is incredibly comfortable. I always feel confident wearing their clothes, whether I’m at the gym or running errands. Definitely worth every penny!
2. [R2] 5/5 · US I love lulu no shade: I really love my Jackets for sure, Lululemon ayyyy😉🙃💝
3. [R6] 5/5 · US Always love lululemon: The fit is as advertised and always comfortable
4. [R7] 5/5 · US Me encantan sus diseños: Estoy encantada con los diseños y la combinación de calidad y comodidad de las prendas Lululemon
5. [R8] 5/5 · US Easy to navigate: This app makes it super easy to shop and purchase as well as track shipments and orders!
6. [R18] 5/5 · US Easy: App is easy to navigate.
7. [R22] 5/5 · US Fast: The app works well in notifications of new colors and it’s fast at getting my orders to my door!
8. [R40] 5/5 · US Ease of Shopping: Easy, step by step process
9. [R10] 5/5 · US Packages: Packages arrive fast!!!
10. [R13] 5/5 · US Overall experience: I love everything I’ve purchased. It’s so easy to exchange an item. IM HOOKED!!
11. [R30] 5/5 · US Reliable and trusted: My favorite brand, easiest app to use, easy returns and exchanges and affordable markdowns. Have items from 10+ years ago I still wear regularly. 10/10 recommend.
12. [R3] 1/5 · US Too many unnecessary animations: I really like lululemon products, but the app experience is frustrating. Every time I switch to another app and come back, it resets to the home screen and makes me sit through the opening animations again. If I was browsing a product or checking my cart, I have to start all over. The animations look nice the first time, but they become annoying when they play rep
13. [R17] 4/5 · US Good! One minor thing I wish could be changed: The app is good and easy to use. The only reason it’s not 5 stars is because every time you flip between apps and come back, even if it’s only been a few seconds, the app takes you back to the home page and you have to sit through the opening animations all over again. It’s cumbersome. Otherwise love the app and love the products.
14. [R185] 1/5 · US Get rid of the animations, I beg you: no one needs to watch 10 seconds of lulu ads, we're already trying to buy here??? then the app crashes and you open it again BAM it restarts the intro again...
15. [R80] 3/5 · US Stalls: App stalls a lot loading lately
16. [R100] 2/5 · US I love Lululemon but loading problems: Look I love Lululemon. But when I downloaded the app I was so excited. But when I went in the app it took very long to load and never let me in the app. I tried many times but it just never worked. Lululemon please fix your app.
17. [R157] 1/5 · US Really a pain: Multiple reinstalls and loading problems
18. [R203] 3/5 · US does not work: this app would be good if i was able to use it, it does not load on my phone i was on loading screen for 30 minutes and never got in the app.
19. [R4] 2/5 · US Imagines never load right: Lulu has been a dominate force for years, but recently quality has gone down just like their app, imagines never show properly, even when I toggle colors they don’t always load, it’s like they want us to look somewhere else
20. [R12] 4/5 · US Not giving sale price: The app worked correctly later in the day. I also received a response from their app team which was appreciated. Summer sale is on…shows sale price but once in the cart it doesn’t show the sale price. App is not working correctly.
21. [R14] 2/5 · US First use. Not great.: First time using the Lulu app. Early access sale price showed on item page, but did not reflect once the item was in my cart. Glitched when I tried to input my address info and repeatedly erased it. Had to call customer service and place the order at full price with a promise of a price adjustment after my item arrives. Customer service agent was as helpful as I think she wa
22. [R166] 1/5 · US They won’t accept my payment.: I keep getting a 481 error and their support wouldn’t help
23. [R11] 3/5 · US Limited available size: Every time I found something I liked they only had in 1 or 2 sizes. Like they don't have any inventory in stock.
24. [R62] 1/5 · US Never in stock: Two purchases that were canceled because of no stock when it was showing at time of purchase. So disappointing
25. [R154] 1/5 · US Online orders cancelled 3 days later: I guess if you order something for store pick up or online you're out of luck because they'll sell it after you've placed your order. Order places on Friday. It's Monday and they cancelled my order. Said items not available in the store. And I don't see anywhere where saying you have 48 hours to pick up your merchandise on that order. That's BS.
26. [R190] 3/5 · US Canceled: What do you mean it canceled my order because I guess I ordered too much Do not get me wrong I love lulu but I tried to order online and I had a couple define jackets and hoodies and it canceled it
27. [R27] 2/5 · US Good app but wayyy to slow for delivery: I know the delivery isn’t technically lululemons fault but they need to stop using Fedex. Everything I buy is always delivered wayyy past the time it’s said it was supposed to be delivered by and it is very frustrating. I just ordered 2 things and it told me it was supposed to arrive yesterday but now it’s arriving in 2 days and this has already happened wi
28. [R33] 1/5 · US never received: I bought two wallets but yet I never received them
29. [R48] 3/5 · US Tracking information: Every time I place in order the tracking information is so late. Sometimes items arrive in two days sometimes four but tracking information is not available.
30. [R66] 1/5 · US Missing Item: I suggest you all take a video when opening your package. Lululemon sent me incomplete packages for each of my most recent 3 or 4 orders. It reached a whole new level when I opened a package last week, 4 out of 8 items were missing. I called, sent photos of the packages/items, but was told my claim was rejected because they “noticed a pattern” in my record. Shocked me the way they br
31. [R73] 3/5 · US Please improve your filters!: Sizing is always a mixed bag when ordering clothes. The app would be great if I could filter on keywords or the size someone ordered (at a minimum). Ideally I could filter on height and weight so I can make sure I order the correct size. Not sure why the app is so limited with its filter.
32. [R235] 3/5 · US Need to have size guide for hat/cap: Was trying to buy caps for gifts, no guidelines for size. Giving it to my son in another country, so won’t be able to make it for returns or exchange if size doesn’t fit. Wish me luck. I pick L/XL for both caps.
33. [R50] 1/5 · US Poor customer service: Really bad experience
34. [R89] 1/5 · US Worst costumer service: Trying to cancel the order I just made1 minute ago , by mistake I put a wrong address and there is no way to cancel the order. Service and system sucks
35. [R98] 1/5 · US No Cancel Order Allowed: How does it make sense to first have to receive an item and make an in store return with no cancel order option? I bought an item on the wrong card and there is really no way to cancel the order and reorder on my other card without first returning in store.
36. [R161] 1/5 · US Customer service: Very poor customer service my package was damaged and never delivered! Not any rep tried to help me.Also told me supervisors don’t take calls or emails
37. [R19] 1/5 · US Terrible return policy: Anything outside of 30 days and there are no returns.
38. [R20] 1/5 · US Changed return policy: They would not allow me to return, exchange or give me a gift card for my return that was past 30 days which is something new! I’ve always been able to return items with no problem. I do not have a store where I live so therefore I frequently make purchases online.
39. [R184] 3/5 · US Return jacket: You say if I do not pick up the pink jacket by January 27, you will put it you will cancel it, but you have not given me my money back on it. Please let me know when you’re gonna give me my money back on it and I can order it and have it shipped to me. Please let me know as soon as possible. I really doing business like this, but I’m not gonna go down to that store and pick it up sp
40. [R104] 1/5 · US App would not accept an apartment address: I tried several times to put in an address that contained an apartment unit number and the Lululemon app would not accept it. I tried putting it on two lines, then I tried putting it on one line. It kept returning as an error. The only address it would accept was if I removed the unit number.
41. [R146] 2/5 · US PR address not on list: App isn’t bad to navigate but I live in Puerto Rico and while it says it ships to PR, I’m unable to input my address. PR isn’t even on the list! So I have to use the website.
42. [R86] 2/5 · US Takes up too much space: Not sure how the app is designed but it can take up to 2GB of storage due to the amount of data it stores. May be to make items load faster or a smoother experience but that is significantly more than other Apparel apps. Sort of worrisome how much data this app is actually downloading and saving. I rarely even use the app! The actual app is easy to use and well designed, b
43. [R26] 5/5 · US Love this place!: Good items that last forever! It worth the money investment and these clothes last for a long time! I never thought I would spoil myself on underwear, but man do you have to try their men’s underwear!
44. [R5] 1/5 · US Expected more: I ordered shorts and they came with the security tag still on.
45. [R23] 1/5 · US Wrong Addresses Not Supported to Correct After Hours: Practically impossible to correct wrong address placed after hours. 60 min cancellation policy thru chat only and no agents are available after hours when people place online orders. Why not enable the 60 min cancellation thru the UI? It is wantedly made hard to deny customers of that option.
46. [R9] 1/5 · US Paying to buy things?: I’m not sure when this happened but now you have to pay just to download the app so you can buy things from them..
47. [R25] 1/5 · US Perfect: It’s such a nice brand perfect for working out. It’s expensive but it is so worth it. I think you should like recommend buying the jacket or the expensive but you know it’s so worth it. Hope y’all enjoy them staying peace bye
48. [R31] 5/5 · US Best Clothes: My wife and I live in lulu clothes! Great quality, you get what you pay for.
49. [R37] 5/5 · US The Best: I’ve tried other athletic clothing but always come back to Lulu. They’re so soft and comfortable and the quality is outstanding. Well worth the price!