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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Omio alternatives

Omio users often seek alternatives due to issues with customer service, booking reliability, and real-time information updates. While Omio is praised for its convenience in booking European travel, many find its support lacking when problems arise.

Why users look for alternatives to Omio

The alternatives

Booking.com
4.8★ · 2,043,358 ratings · Free

Booking.com is primarily known for booking accommodations, offering a wide selection of hotels and allowing users to apply discounts and utilize free cancellation options R55R59R61. It aims for transparency in total costs and provides a user-friendly interface for hotel reservations R59R61R63.

Better for: Booking.com is better for travelers primarily focused on booking hotels, especially those who value clear pricing, discount application, and flexible cancellation policies R59R61. It suits users who prefer a dedicated platform for lodging rather than multi-modal transport booking .

Head-to-head: Omio vs Booking.com
Skyscanner Flights & Travel
4.8★ · 492,621 ratings · Free

Skyscanner is a travel search engine that helps users find flights, accommodations, and tours, often connecting them to various options and consolidating confirmation information R66. It is praised for its convenience and ability to find competitive prices, especially for last-minute bookings R66R70R75R78.

Better for: Skyscanner Flights & Travel is better for users primarily looking for flight deals and accommodations, particularly those planning trips to Europe or needing last-minute bookings R66R70R75. It suits travelers who want to compare prices across multiple airlines and providers in one place R66.

Head-to-head: Omio vs Skyscanner Flights & Travel
Greyhound
4.8★ · 226,762 ratings · Free

Greyhound provides intercity bus travel, with users finding it a decent and inexpensive option for booking rides R89. While some appreciate its role in their lives, others report issues with customer service, frequent delays, and glitches in the ticketing software R82R85R88.

Better for: Greyhound is better for budget-conscious travelers looking for intercity bus transportation within the US R89. It suits those who prioritize affordability and a direct bus service, and who are prepared for potential service inconsistencies .

Head-to-head: Omio vs Greyhound
Amtrak
4.7★ · 211,901 ratings · Free

Amtrak offers train travel, with many users praising it as a comfortable, safe, and reliable way to travel R94R99R101. Conductors are noted for excellent customer service and assistance . However, the app itself is frequently criticized for being clunky, not user-friendly, and prone to crashing or not displaying booked trips R93.

Better for: Amtrak is better for travelers who prefer train journeys for comfort and safety, especially within the US R94R99R101. It suits those who value the on-board experience and direct booking with the rail carrier, even if the app itself is challenging to use .

Head-to-head: Omio vs Amtrak
FlixBus & FlixTrain
4.8★ · 87,226 ratings · Free

FlixBus & FlixTrain offers bus and train travel, with some users appreciating the cleanliness of buses, courteous drivers, and the ability to bring service animals R108. However, it faces significant criticism for poor customer service, frequent and lengthy delays, and issues with refunds R107R113R119. Users also report difficulties finding bus stations due to lack of signage .

Better for: FlixBus & FlixTrain is better for travelers prioritizing clean buses and courteous drivers for specific routes, especially if they need to travel with service animals R108. It suits those who are flexible with schedules and can manage potential service issues, valuing the direct bus/train service .

Head-to-head: Omio vs FlixBus & FlixTrain
Stick with Omio if

You should stick with Omio if you primarily travel within Europe and value having a single app to find and book various modes of transport quickly and easily R2R5R20R29. It can be a convenient 'one-stop shop' for planning international trips, especially when booking train travel in countries like Germany and Czech Republic R2R5R29.

Evidence note: All alternatives had sufficient reviews to form a judgment.

Frequently asked

Is Omio reliable for booking international travel?
Omio can be reliable for booking international travel, particularly for finding various routes and competitive prices across Europe R2R5R20R29. However, its reliability decreases significantly if there are any changes or cancellations to your journey, as the app may not update in real-time and customer service is often unhelpful R7R25.
Does Omio have good customer service?
Omio generally has poor customer service, with many users reporting that phone and chat support are non-existent or unhelpful R1R19R40. The customer service often consists of AI bots that provide generic responses, and users struggle to get assistance or refunds for cancelled or problematic trips R1R7R16R18.
Are tickets booked through Omio always the cheapest?
Tickets booked through Omio are sometimes cheaper than direct websites, and the app is praised for finding good prices R5R20. However, some users report that direct operator bookings can be cheaper, and Omio may add extra non-refundable fees or hide baggage fees, leading to higher overall costs R22R37R48.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Omio 1/5 · US They Scam: they do not honor policies they force you to buy, app and ai are no help to carry out functions the 0 physical employees should be doing, ai lies about talking to an “ agent” or being contacted by an “agent”
  2. [R7] Omio 1/5 · US Total scam: If anything goes wrong with your journey , like cancelations or schedule changes , the app will not reflect the schedule changes. If you contact customer service , help is non existing . Save yourself time and the hassle . Book directly , don’t use this app it’s useless . (If anything goes wrong )
  3. [R16] Omio 1/5 · US Beware: I advise you at most to use it as a comparison tool. If you book for a group and make ANY error in information you can not correct it. Their customer service is nothing but an AI bot that regurgitates the same answer regarding changes and maybe the only other mistake I made was taking the insurance they offer. My advice is to book directly with the carrier
  4. [R18] Omio 3/5 · US Bad customer service: If your train is cancelled good luck getting a refund. Omio absolves themselves of responsibility and sent us to the train company website for a refund (SNCF) and the website had no language options so it was all in French, which is great if you speak French and are super-familiar with the railroad system. Why use Omio when you can buy direct for less. They are a middleman th
  5. [R4] Omio 1/5 · US Will never use again.: This app was recommended by the bride and groom of a wedding in Italy. We had never been to Europe before and were unfamiliar with the transportation system. We arrived at the station on time and went to the platform listed on the app (10). The train never arrived, even though we both triple checked the date, time, and platform listed. We went to a ticketing agent who told u
  6. [R15] Omio 3/5 · US Efficient, but missing critical info: I’m missing trains because the App does NOT provide the major town, which the trains’ destination. So with a bike, I’m not able to see which is my train, from the boards, or platform. MAJOR FLAW!
  7. [R25] Omio 1/5 · US Messed up my tickets: Omio messed up my tickets, saying I booked for next week instead of today. I walked an hour with two big bags to be told I have to wait 10 hours and pay a $10 ticket readjustment.
  8. [R9] Omio 3/5 · US Tickets: The page won’t refresh and I can’t pay
  9. [R21] Omio 3/5 · US Trip or no trip: You choose a specific train line and time and go through all of the info to fill out, then go to book it annnd the train is full. How about check availability before you fill out multiple people’s ID info. It’s a pain in the butt.
  10. [R27] Omio 3/5 · GB Okay: Not 100% reliable. You can buy train tickets for trains that don’t exist.
  11. [R31] Omio 2/5 · US Unable to purchase: The app is user-friendly to a degree. Each time I selected my choice option for transportation and go to make payment, it always gives an error message. Was unable to use the site or the app to make my purchase which has been quite flustering!
  12. [R22] Omio 1/5 · US Açıkça dolandırıcılık yapıyorsunuz: Gösterdiğiniz fiyattan bileti onaylayıp işlemlere başladıktan 40 saniye sonra bilet fiyatını yüzde 30 arttırmak açıkça dolandırıcılıktır.
  13. [R37] Omio 1/5 · US Extra fees and price markup: Direct operator was cheaper. Only after booking learnt that fees are not refundable
  14. [R48] Omio 1/5 · US Hides baggage fees: POS app that never clearly outlines additional baggage fees in Spain. I’ve had to end up paying more than the total ticket cost at the gate that I would’ve been able to pay less if I paid ahead of time online. AI is not helpful at answering any questions. Flying would’ve been cheaper, and that’s saying a lot considering that’s high too. I wouldn’t recommend it as they are hid
  15. [R3] Omio 3/5 · US Necesita mejorar: Algunas veces confuso
  16. [R6] Omio 3/5 · US Normally it works great: I keep trying to put a certain day and it glitches to another day and won’t show me the date I want to see
  17. [R14] Omio 4/5 · US Missing stops: Omio doesn’t have an option for you to go from Wittlich to Trier, though several trains go there everyday
  18. [R55] Booking.com 5/5 · US Vacation: Booking.com is the best. I have used them for years and will continue to do so.
  19. [R59] Booking.com 5/5 · US Booking.com: I love reserving through this app. 100% transparent and allow you to add applicable discounts. Only thing I would suggest is adding military option
  20. [R61] Booking.com 5/5 · US Booking: Love how they tell you the total and also works with you on payment and free cancellation
  21. [R63] Booking.com 5/5 · US User friendly: Very easy to use on the go!
  22. [R66] Skyscanner Flights & Travel 5/5 · US Great App: I recently discovered Skyscanner while planning a trip to Europe. I love that it connects you to so many options for flights, accommodations, tours, etc. and all your confirmation info, pin #, receipts, correspondence, etc., is all in one spot.
  23. [R70] Skyscanner Flights & Travel 3/5 · US Very basic, use Google Flights for long term flight tracking!: It’s great for last minute bookings, also used Skiplagged for last minute flight booking. There used to be the filter for choosing different continents, well they got rid of that which is a bummer. However there algorithms for flight prices has been more accurate. Unfortunately, for long term flight tracking details I’d recommend Googl
  24. [R75] Skyscanner Flights & Travel 5/5 · US Orlando trip: So convenient and the price was the cheapest.. I highly recommend…
  25. [R78] Skyscanner Flights & Travel 5/5 · US Excelentes: Primera vez q la uso y me pareció fácil su acceso y los precios no son los más altos ni los más baratos, tienen un precio módico oh intermedio
  26. [R89] Greyhound 5/5 · US Decent: Easy booking, not expensive
  27. [R82] Greyhound 1/5 · US Gayhound: No customer service, constant delays
  28. [R85] Greyhound 1/5 · US Do better: I’ve lost a lot of money trying to find a ride to the bus station spending over 200 and some dollars and we don’t get no refund Lord Jesus, be with us all
  29. [R88] Greyhound 1/5 · US BUS: Okay so how is it that my departure for my bus is at 4:40 I come at like 4:30 and my bus isn’t there??? Not only did I have somewhere to be it’s delaying my time and others because I was not the only one to miss it, that is weird, change it, get it fixed. There is no reason for the bus to leave early, it should have grace time or wait for the actual time, FIX IT!
  30. [R94] Amtrak 5/5 · US Viaje: Fue súper confor para poder sacar a mi madre fuera de su ciudad de verdad ella lleva más de 20 años sin viajar por alguna s miedos y gracias a Antrak ella salió segura y sin ese mi do alas alturas que por años la inpocibilito viajar y ahora q logre convencerla de viajar en tren fue la mejor experiencia para ella y para mi
  31. [R99] Amtrak 5/5 · US Only way to travel: The only and best way to travel, bar none.
  32. [R101] Amtrak 5/5 · US Transportation and comfortability: I’ve been traveling with a track for a very long time, never fails to work the fastest and feel the safest.
  33. [R93] Amtrak 1/5 · US Never works: Never works
  34. [R108] FlixBus & FlixTrain 5/5 · US Lisa: I must say I appreciate the other bus that I won’t mention, especially the fact that it gets there quicker but “Flix!” No comparison when it comes to clean! Smells great, bathroom, I’m able to use that has all & clean, able to bring my service Pup with no hassle! Oh & did I mention the bus drivers, courteous & not rude! I feel peaceful & safe!!! Im able to fly for free since I’m on my daught
  35. [R107] FlixBus & FlixTrain 1/5 · US Terrible: The worst customer service. I had a death in my family and I had to cancel all my travel plans I contacted them. Got very different responses telling me just to not bird and I’d get at least a partial refund. Nothing. They don’t care they will just take your money. I’m more upset at the lies being told. I waisted my time and money. The fact that death isn’t a refundable circumstance is a
  36. [R113] FlixBus & FlixTrain 1/5 · US Worst service ever: The customer service is a hit or miss at best they’ll help you decently or Scam you I the worst manner they always delay me for Hours beyond what is feasible then the refunds aren’t really refunds and many of the bus drivers are rude and unprofessional
  37. [R119] FlixBus & FlixTrain 2/5 · US Awful delays! Drivers don’t care.: What a clown show! Our first Flix bus from Salzburg to Munich was 65 minutes late. All of us waited in the cold rain & wind. The “Slovak Brothers “ (two drivers) finally arrived. No English. Not sure they even spoke German. We finally departed. 10 minutes in, the driver pulls into a Shell Gas Station for their takeout “lunch”. On our way again, #2 driver heats
  38. [R2] Omio 5/5 · US The best app !: I was able to book all my train travel thru Germany and Czech perfectly and fast!
  39. [R5] Omio 5/5 · US One Stop Shop: This app is great. It always finds every possible route in one place and the best prices.
  40. [R20] Omio 5/5 · US One app for all European travel !7!: This app is easy to use and even cheaper than direct websites. All travel in one place.
  41. [R29] Omio 5/5 · US Makes travel easy: I’m so glad I found this app. It makes international travel so easy. Instead of going to each country’s different website, you can do everything in one app.
  42. [R19] Omio 1/5 · US Zero customer support: Phone and chat support nonexistent
  43. [R40] Omio 1/5 · US DO NOT USE THIS APP: Customer service is garbage. Even the train company say to never use Omio. Customer service is garbage . We had a train cancelled from Berlin to Prague and the CS agent said there was nothing they could do; gave us a refund form to fill out online and book another train last minute which cost us $650. Turns out the train operator said we could’ve simple hopped on another train

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store