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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Omio vs Greyhound

Omio 4.9★ · Free to download 75
Winner Omio
Greyhound 4.8★ · Free to download 50

Omio is better for international multi-modal travel, offering a wider range of options and often better prices, while Greyhound is a more straightforward, but often unreliable, option for domestic bus travel in the US.

Full reviews: Omio · Greyhound

Omio excels as a comprehensive travel booking app, especially for European train and bus travel, offering diverse routes and competitive pricing. Greyhound, while easy for booking, is plagued by severe issues with reliability, customer service, and unexpected delays, making it a less dependable choice for bus travel.

Head to head

Features & Scope edge: OmioR5R20R29R56
Omio Omio is praised as a 'one-stop shop' for finding various routes and modes of transport, particularly for international travel in Europe, including trains, buses, and even flights R5R20R29R56. Users appreciate its ability to consolidate travel options across different countries and carriers R29R44. However, some users note missing specific routes or destinations and a lack of detailed information like major town destinations for trains .
Greyhound Greyhound's app is primarily for booking bus tickets . While some users find it easy for booking , it lacks advanced features like real-time updates for delays or cancellations within the app itself, relying instead on emails . There are also complaints about not being able to add tickets to Apple Wallet or save seating preferences .
Ease of Use & Booking edge: OmioR2R32R38R59
Omio Many users find Omio easy to use and navigate for booking tickets quickly R2R32R38R59. It supports multiple languages, including Chinese, making it accessible for international travelers R56. However, some users experience glitches during booking, such as the app defaulting to the wrong date , failing to refresh or process payments , or not checking availability until after entering passenger details . The app also forces portrait mode on iPads, which is inconvenient for tablet users .
Greyhound Greyhound's app is generally considered user-friendly for booking tickets . However, users report significant issues with the payment process, such as glitches extracting more charges , problems with phone number format , or being unable to enter credit card details . Blind users also report accessibility issues, finding the booking process too fast and losing their fare if they take too long .
Reliability & Accuracy edge: GreyhoundR2R17R41R50
Omio Omio is often described as reliable for finding and booking travel, with users reporting successful trips R2R17R41R50. However, a significant number of negative reviews highlight critical reliability issues. These include the app not reflecting schedule changes or cancellations R7, providing incorrect platform information R4, or even selling tickets for trains that don't exist . Some users reported missing trains due to inaccurate app information R4.
Greyhound Greyhound suffers from severe reliability issues. Users frequently report constant delays R64, buses leaving early , or not showing up at all R107. Buses breaking down on the highway is also a reported problem . The app itself is criticized for not being accurate with real-time updates R107 and not confirming cancellations .
Price & Value tieR5R20R44R18
Omio Omio is sometimes found to offer better prices than direct websites R5R20R44. However, many users report that booking directly with the carrier is cheaper, citing extra fees and price markups from Omio R18R37. There are also accusations of price manipulation, with ticket prices increasing significantly within seconds or misleading offers . Hidden baggage fees are also a concern R49.
Greyhound Greyhound is often seen as an affordable travel option . However, many users feel the prices are getting high and don't match the service quality . There are also complaints about price manipulation, with prices changing minute to minute based on demand . The cancellation policy is a major point of contention, with users receiving only vouchers or very small refunds for cancellations R82R93.
Customer Service & Support tieR1R7R10R16
Omio Customer service is a major weakness for Omio. Users consistently report non-existent , unhelpful R1R7, or terrible customer service R10R16. The AI bot is criticized for being unhelpful and regurgitating answers R1R16R49. When issues arise, such as cancellations or missed trains, users struggle to get refunds or assistance, often being directed to the train company directly R7R18.
Greyhound Greyhound's customer service is also widely criticized as terrible R73R99R107. Users report no customer service R64, unhelpful staff at stations , and agents giving incorrect information leading to missed buses R99. Similar to Omio, getting refunds for cancellations is difficult, with the company often issuing vouchers instead of money back R82R93.
Pick Omio if

Pick Omio if you are planning multi-modal international travel, especially in Europe, and want a single platform to compare and book various transport options R29R56. It's also a good choice if you prioritize a user-friendly booking interface for straightforward trips R2R32.

Pick Greyhound if

Pick Greyhound if you are looking for a potentially affordable bus travel option within the US and are comfortable with a higher risk of delays or service disruptions . It might be suitable for those who prioritize ease of initial booking over reliability or robust customer support .

Evidence note: Both apps have a significant number of negative reviews, especially concerning customer service and reliability, despite high lifetime ratings. Greyhound's negative reviews are more focused on the actual bus service and operational issues, while Omio's negatives often relate to app accuracy and post-booking support.

Frequently asked

Is Omio reliable for international travel?
Omio is generally reliable for finding and booking international travel, particularly in Europe, and many users have successful trips R2R41R50, but it can be unreliable with real-time updates, sometimes showing incorrect platform information or not reflecting cancellations R4R7.
How good is Greyhound's customer service?
Greyhound's customer service is widely reported as poor or non-existent, with users experiencing unhelpful staff, incorrect information, and difficulty resolving issues like missed buses or cancellations R64R73R99R107.
Can I get a refund if I cancel a Greyhound ticket?
If you cancel a Greyhound ticket, you are unlikely to receive a full cash refund; instead, the company typically issues a voucher, often with significant cancellation fees, resulting in much less than the original ticket price R82R93.
Does Omio have hidden fees?
Yes, some Omio users report hidden baggage fees, leading to unexpected costs at the gate, and others find that direct booking with carriers is cheaper due to Omio's extra fees and price markups R37R49.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R5] Omio 5/5 · US One Stop Shop: This app is great. It always finds every possible route in one place and the best prices.
  2. [R20] Omio 5/5 · US One app for all European travel !7!: This app is easy to use and even cheaper than direct websites. All travel in one place.
  3. [R29] Omio 5/5 · US Makes travel easy: I’m so glad I found this app. It makes international travel so easy. Instead of going to each country’s different website, you can do everything in one app.
  4. [R56] Omio 5/5 · US Todos los medios de transporte en un solo lugar!: Todos los medios de transporte en un solo lugar! Plus actividades en cada destino, operaciones de hospedaje. Puedes personalizar tu viaje por duración e intereses y todo en tu idioma.
  5. [R2] Omio 5/5 · US The best app !: I was able to book all my train travel thru Germany and Czech perfectly and fast!
  6. [R32] Omio 4/5 · US So easy!: Very easy to maneuver and book tickets.
  7. [R38] Omio 5/5 · US Ticket purchase: Super fast! · translated
  8. [R59] Omio 5/5 · US Excelente: Fácil de usar
  9. [R17] Omio 5/5 · US t: safe
  10. [R41] Omio 5/5 · US Reilable: Always reliable apps
  11. [R50] Omio 5/5 · US Italy -Everywhere: Easy-Reliable-Detailed Info
  12. [R44] Omio 5/5 · US Friendly competition/options: On my most recent five week vacation throughout Europe there were multiple occasions where Rail Europe either did not have availability or cannot complete the transaction or did not have the seating in first class that I wanted, low and behold because I have the OMIO option I was able to find the connections with necessary, transfer time and the seating that I was loo
  13. [R18] Omio 3/5 · US Bad customer service: If your train is cancelled good luck getting a refund. Omio absolves themselves of responsibility and sent us to the train company website for a refund (SNCF) and the website had no language options so it was all in French, which is great if you speak French and are super-familiar with the railroad system. Why use Omio when you can buy direct for less. They are a middleman th
  14. [R1] Omio 1/5 · US They Scam: they do not honor policies they force you to buy, app and ai are no help to carry out functions the 0 physical employees should be doing, ai lies about talking to an “ agent” or being contacted by an “agent”
  15. [R7] Omio 1/5 · US Total scam: If anything goes wrong with your journey , like cancelations or schedule changes , the app will not reflect the schedule changes. If you contact customer service , help is non existing . Save yourself time and the hassle . Book directly , don’t use this app it’s useless . (If anything goes wrong )
  16. [R10] Omio 1/5 · US Terrible customer service: We bought first class tickets. Seats were not assigned and no one could tell us what car to go to. No room for our luggage! Horrible experience. Never again!
  17. [R16] Omio 1/5 · US Beware: I advise you at most to use it as a comparison tool. If you book for a group and make ANY error in information you can not correct it. Their customer service is nothing but an AI bot that regurgitates the same answer regarding changes and maybe the only other mistake I made was taking the insurance they offer. My advice is to book directly with the carrier
  18. [R4] Omio 1/5 · US Will never use again.: This app was recommended by the bride and groom of a wedding in Italy. We had never been to Europe before and were unfamiliar with the transportation system. We arrived at the station on time and went to the platform listed on the app (10). The train never arrived, even though we both triple checked the date, time, and platform listed. We went to a ticketing agent who told u
  19. [R64] Greyhound 1/5 · US Gayhound: No customer service, constant delays
  20. [R73] Greyhound 1/5 · US so bad: bad customer service
  21. [R99] Greyhound 1/5 · US Terrible customer service: I talked with an agent about me arriving at 11 and my trip was at 11 and he said it was cool, no problem and when I arrived the bus already left.
  22. [R107] Greyhound 1/5 · US Worst company: Customer service is a joke. The app is not accurate. Keeps showing bus is delayed then shows it left on time. When the bus never showed. Customer service tries to blame you first. Won’t offer any compensation despite it being their fault. Three times in a row! Buses not showing up. Or mechanical failure causing my husband to miss the next bus. Bus driver put his hands on my husband
  23. [R82] Greyhound 1/5 · US Cancellation: Cancellation policy sucks. Tried to cancel and they don’t give money back to your card they give a voucher. And my trip was $36 they tried to give me only 6 dollars back. This sucks
  24. [R93] Greyhound 3/5 · US Refund: Paid 96 us for a travel and I unfortunately had to cancel days before travel, but refund me just 60 us in coupon is insane!! Cancellation fees are so high which is unfair cause plans just can change
  25. [R37] Omio 1/5 · US Extra fees and price markup: Direct operator was cheaper. Only after booking learnt that fees are not refundable
  26. [R49] Omio 1/5 · US Hides baggage fees: POS app that never clearly outlines additional baggage fees in Spain. I’ve had to end up paying more than the total ticket cost at the gate that I would’ve been able to pay less if I paid ahead of time online. AI is not helpful at answering any questions. Flying would’ve been cheaper, and that’s saying a lot considering that’s high too. I wouldn’t recommend it as they are hid

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store