Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Omio vs Booking.com

Omio 4.9★ · Free to download 65
Winner Booking.com
Booking.com 4.8★ · Free to download 75

Booking.com is generally more reliable for accommodations and offers better customer service, while Omio is a strong contender for multi-modal European travel despite its customer support issues.

Full reviews: Omio · Booking.com

Omio excels as a one-stop shop for booking diverse European transportation, often finding good prices, but struggles with customer service and real-time updates. Booking.com is a well-established platform for accommodations with many loyal users, though it also faces criticism for customer support and occasional misleading pricing.

Head to head

Features & Scope edge: OmioR2R5R7R11
Omio Omio is praised as a 'one-stop shop' for finding and booking various transportation methods (trains, buses, flights) across Europe, with users appreciating its ability to find all possible routes and competitive prices R2R5R11R20. However, some users note missing specific routes or destinations and the app sometimes fails to reflect real-time schedule changes or platform information R7. It also lacks features like adding tickets to Apple Wallet or detailed seating preferences .
Booking.com Booking.com is primarily used for booking hotels and accommodations, with many users finding it reliable for this purpose . Some users attempt to book attractions or vehicles through the app but report issues . There are also complaints about fake listings and hotels not honoring reservations .
Ease of Use edge: Booking.comR2R3R6R9
Omio Many users find Omio easy to use for booking travel R2R11. However, some report the app being confusing at times R3, glitching when selecting dates or refreshing pages R6R9, and having issues with payment processing R9. There are also complaints about the app forcing portrait mode on iPads and not showing live ticket availability until passenger details are entered .
Booking.com Booking.com is generally considered user-friendly and easy to navigate for finding and reserving accommodations . Users appreciate features like clear total prices and free cancellation options . However, some find the booking process not user-friendly, especially for modifying stays R76. There are also reports of issues logging in and frequent, annoying updates .
Reliability & Accuracy tieR4R7R17R25
Omio Omio is often described as reliable for finding travel options R17. However, many users report significant reliability issues, including the app not reflecting schedule changes or cancellations R7, providing incorrect platform information R4, or even selling tickets for trains that don't exist . Some users also experienced tickets not appearing after payment or incorrect booking dates R25.
Booking.com Booking.com is generally seen as reliable for securing accommodations . However, there are numerous reports of confirmed bookings being cancelled by hosts , hotels denying confirmed date changes , or rooms being overbooked . Users also complain about misleading information, such as pools being closed or hotels being dirty despite high ratings .
Price & Value tieR5R18R20R22
Omio Some users find Omio offers the best prices and can even be cheaper than direct websites R5R20. However, many reviews indicate that Omio adds extra fees and price markups, making it more expensive than booking directly with the carrier R18R22R37. There are also complaints about hidden baggage fees and prices increasing after starting the booking process R22.
Booking.com Booking.com is appreciated by some for offering great rates and deals . However, a significant number of users report that booking direct with hotels can result in better or equal rates and avoids extra charges . There are complaints about prices changing during the booking process , hidden fees like resort or cleaning fees , and being charged in foreign currency despite prices shown in USD, leading to foreign transaction fees .
Customer Service edge: Booking.comR1R7R10R13
Omio Omio's customer service is a major pain point, with numerous users describing it as terrible, non-existent, or unhelpful R1R7R10R13. Users report issues with AI bots that are unhelpful R1, difficulty getting refunds for cancelled trains R13R18, and an inability to correct booking errors .
Booking.com Booking.com also faces significant criticism for its customer service, with users reporting vague responses, difficulty reaching actual agents, and unsuccessful cancellations R64R76. Many users feel Booking.com offers no help or support when issues arise, such as fake listings or double charges . However, some users report positive experiences with customer service, stating problems were solved quickly R103.
Pick Omio if

Pick Omio if you are primarily looking for a single app to compare and book various modes of transportation (trains, buses, flights) across Europe, especially if you prioritize convenience and potentially finding competitive prices for complex itineraries R5R20.

Pick Booking.com if

Pick Booking.com if you are mainly booking hotels and accommodations, value a wide selection, and appreciate features like free cancellation and clear pricing upfront .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning customer service and pricing discrepancies, despite their high lifetime ratings. The free-to-download nature of both apps means a broader user base, including those who may encounter friction with free-tier limitations or general travel issues, contributing to the negative skew in recent feedback. However, the core complaints are consistent across many reviews.

Frequently asked

Is Omio reliable for international travel?
Omio is generally considered reliable for finding and booking international travel, particularly across Europe, with many users successfully booking trains and buses R2R11. However, its reliability is compromised by issues with real-time updates for platform changes or cancellations, which can lead to missed connections R4R7.
Does Booking.com have good customer service?
Booking.com's customer service receives mixed reviews; while some users report positive experiences with problems being solved quickly R103, a significant number describe it as terrible, unhelpful, or difficult to reach, especially for cancellations or resolving issues like double bookings and fake listings R64R76R97.
Are prices on Omio and Booking.com always the cheapest?
Prices on both Omio and Booking.com are not always the cheapest; while some users find competitive prices R5R20, many reviews indicate that booking directly with the carrier or hotel can be cheaper, as both apps may add extra fees, markups, or have hidden charges like baggage fees or foreign transaction fees R18R37.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Omio 5/5 · US The best app !: I was able to book all my train travel thru Germany and Czech perfectly and fast!
  2. [R5] Omio 5/5 · US One Stop Shop: This app is great. It always finds every possible route in one place and the best prices.
  3. [R7] Omio 1/5 · US Total scam: If anything goes wrong with your journey , like cancelations or schedule changes , the app will not reflect the schedule changes. If you contact customer service , help is non existing . Save yourself time and the hassle . Book directly , don’t use this app it’s useless . (If anything goes wrong )
  4. [R11] Omio 5/5 · US The best European train ticket app: All input can be in Chinese. Simple, clear, and very easy to use! · translated
  5. [R3] Omio 3/5 · US Necesita mejorar: Algunas veces confuso
  6. [R6] Omio 3/5 · US Normally it works great: I keep trying to put a certain day and it glitches to another day and won’t show me the date I want to see
  7. [R9] Omio 3/5 · US Tickets: The page won’t refresh and I can’t pay
  8. [R4] Omio 1/5 · US Will never use again.: This app was recommended by the bride and groom of a wedding in Italy. We had never been to Europe before and were unfamiliar with the transportation system. We arrived at the station on time and went to the platform listed on the app (10). The train never arrived, even though we both triple checked the date, time, and platform listed. We went to a ticketing agent who told u
  9. [R17] Omio 5/5 · US t: safe
  10. [R25] Omio 1/5 · US Messed up my tickets: Omio messed up my tickets, saying I booked for next week instead of today. I walked an hour with two big bags to be told I have to wait 10 hours and pay a $10 ticket readjustment.
  11. [R18] Omio 3/5 · US Bad customer service: If your train is cancelled good luck getting a refund. Omio absolves themselves of responsibility and sent us to the train company website for a refund (SNCF) and the website had no language options so it was all in French, which is great if you speak French and are super-familiar with the railroad system. Why use Omio when you can buy direct for less. They are a middleman th
  12. [R20] Omio 5/5 · US One app for all European travel !7!: This app is easy to use and even cheaper than direct websites. All travel in one place.
  13. [R22] Omio 1/5 · US Açıkça dolandırıcılık yapıyorsunuz: Gösterdiğiniz fiyattan bileti onaylayıp işlemlere başladıktan 40 saniye sonra bilet fiyatını yüzde 30 arttırmak açıkça dolandırıcılıktır.
  14. [R1] Omio 1/5 · US They Scam: they do not honor policies they force you to buy, app and ai are no help to carry out functions the 0 physical employees should be doing, ai lies about talking to an “ agent” or being contacted by an “agent”
  15. [R10] Omio 1/5 · US Terrible customer service: We bought first class tickets. Seats were not assigned and no one could tell us what car to go to. No room for our luggage! Horrible experience. Never again!
  16. [R13] Omio 1/5 · US Zero Options for Cancelled Trains: No alternatives presented with no refunds
  17. [R64] Booking.com 1/5 · US Terrible customer service: I was trying to cancel a reservation, few minutes after I make that reservation, but the customer service representative keeps giving vague responses. I've made more than four calls, yet the cancellation hasn't been successful.
  18. [R76] Booking.com 1/5 · US Booking process: The process is not user friendly and to modify your stay is a complete disaster. Trying to speak to an actual agent is a nightmare
  19. [R97] Booking.com 5/5 · US Refund: I have waited over a month in a half for my 620$ refund, I still have not received! Do not use booking. Com!
  20. [R103] Booking.com 5/5 · US Excelente app: Me encanta mucho usar booking para mis reservas y el servicio al cliente tambien es muy bueno. Recomendado
  21. [R37] Omio 1/5 · US Extra fees and price markup: Direct operator was cheaper. Only after booking learnt that fees are not refundable

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store