Booking.com

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R5] 5/5 · US Easy bookings: Always easy to use and always find great deals on hotel stays
2. [R6] 5/5 · US Useful app to save time and display the best booking options: Good app. It finds the best place for you
3. [R28] 5/5 · US Easy: Best prices and easy to navigate, even a old man like me with little experience online lol
4. [R30] 5/5 · US The best: Easiest app to book from ❤️
5. [R7] 5/5 · US Great Opportunities: I don’t have to overthink anything about my stays. When I travel with my family. I need reassurance that they will never be left out in the cold or sleeping in a sketchy motel. Booking Dot Yeah!! It’s what sums up my piece of mind when it comes to reliability and comfort.
6. [R26] 5/5 · US Can’t Beat It!: One of the cheapest options in the area! Very nice place. The pools were awesome… don’t see lazy rivers at hotels much anymore- my kids loved it, and of course the slide!Such a good deal we decided to extend our stay and stay an extra night just because we could beat the deal. FREE breakfast too… that alone save my family of 5, $50+!
7. [R31] 5/5 · US Hotel booking experiences: Booking.com has provided me with great options to suit my travel plans. The hotels so far I booked through the booking.com has never disappointed me.
8. [R34] 5/5 · US Easy to use: Love the feature where you can see folks opinions. Like refundable option
9. [R41] 5/5 · US My go to for Europe: Great selections and love the free cancellation option!
10. [R4] 5/5 · US Excelente app: Me encanta mucho usar booking para mis reservas y el servicio al cliente tambien es muy bueno. Recomendado
11. [R11] 5/5 · US Happy Member: I have been using booking for years honestly I should be in one of the commercials lol. But any problems I have they always solved it right away no hassle no hesitation the only app I use to book my rooms in my own hometown or out of state I will forever be a customer
12. [R43] 5/5 · US Our family preferred travel site: We have used booking for years for both work and leisure travel and have found the booking assistance wonderful to work with if there was ever an issue the property properties 98% exactly as described and when they weren’t, I feel like that wasn’t the fault of booking and it’s a pleasure to work with them
13. [R46] 5/5 · US GREAT: I’ve never had a problem with booking! They are very reliable, helpful and easy to work with so far!
14. [R1] 1/5 · US Do not use for car service: Booking collaborates with unreliable car services like Talixo and allows them to steal money from customers. I booked an airport transfer that was never assigned a driver and was forced to rebook with Uber instead. The transfer was long distance and cost $200, so we are not talking about a cheap trip. I have contacted Talixo twice about a refund with no response and boo
15. [R18] 1/5 · US Terrible rude customer service: I’ve been using booking for all my travel for several years and the representatives I spoke with today were some of the rudest, could not care less to accommodate or help at all. If I missed my flight and had to stay with my kids at an airport for several days, they would not have seemed to care at all to go one bit out of their way to attempt to not make that happe
16. [R212] 3/5 · US Bad Experience: I can’t talk to someone about my experience 😤
17. [R52] 1/5 · US No customer service: Worst customer service ever
18. [R19] 1/5 · US Not with it book direct: When looking for a place to stay in Las Vegas I shopped booking. The rate seemed fair so I took the risk of not booking direct and go with booking. Upon arrival to the hotel I realized I made a bad choice when the hotel charged me 150 for cleaning. During my 2 night stay not once did palms place give us fresh towels or clean our room. I would never recommend booking or pal
19. [R21] 1/5 · US Got charged Foran transaction fees for the prices shown in the US dollars?: I recently made multiple bookings for hotels and day trips using Booking.com all the prices were shown in the US dollars. With no warning or indication that my credit card will be charged in a Foreign currency now I have close $200 in foreign transaction fees. I have other credit cards that do not charge for transaction fe
20. [R23] 1/5 · US Misleading! Be aware!: Shows the prices on the app in us dollars but charge you in euros. Customer service is non existent .
21. [R38] 1/5 · US Double charged: I paid for my reservation through Booking.com, but the hotel charged me again when I checked in. I contacted Booking.com’s customer support right away, and they were unable to resolve the issue or offer any real assistance. Being charged twice for the same reservation is unacceptable. This has been a very frustrating experience, and I expected much better customer service.
22. [R10] 1/5 · US Double booked: Unbelievably double booked. The undoing process was painful. No refund for two weeks. Horrible experience.
23. [R14] 2/5 · US Do not download: Worst app to book do not recommend!! There have been several times booking over booked rooms and when we showed up they never had the room available. And the app never refunded us our money. So if you have problems with anything they will not contact you.
24. [R32] 2/5 · US Undependable: Multiple times now booking.com has confirmed a booking only for that booking to later be cancelled by the host. Most recently this happened on the same day as we had planned an arrival on a booking made many months in advance. Do not depend on this platform.
25. [R64] 1/5 · US Charged Full Amount for hotel that was falsely misrepresented- did not check in due to unsafe and il: Booking.com’s handling of this situation is completely unacceptable. I had to cancel my reservation because the property was dangerously unsafe, operating illegally, and entirely misrepresented by the photos and descriptions on this site. As a parent, there was absolutely no way I could bring my c
26. [R15] 1/5 · US Waving the cancellation: Booking.Com makes it very difficult to get the approval process to waive the cancellation. I have called multiple times and the agent also called the Hotel as well and they agreed that they will not charge me but for some reason another you need an email but your agent called the property and they agreed so this is a very unhappy experience with Booking.Com and I will not
27. [R3] 1/5 · US Fake Hotels and ratings: The hotels have become a scam on this site
28. [R49] 1/5 · US Don’t trust them about hotels: Don’t trust them about hotels. Just paid $500+ for an apparently trashy 2 star hotel that was marketed as 8.7/10 on booking.com. Made our stay in Venice a misery. Don’t trust booking.com. Go on Google instead
29. [R61] 1/5 · US Scammers are posting here, be aware. Don’t trust.: I used booking before and it was ok, till my horrible experience arriving to Paris, we were 4 people with all the luggage, arriving very tired, taking a taxi van that charged almost 100 euros to drive us to that place that was a scam. We were in the street with ALL the luggage, not having a place to stay and trying to find last minute house. But
30. [R149] 3/5 · US Fix the favorites feature please!!!!: I hate that it creates a new list for every new town. Typically you search for things for a trip. Sometimes they will be in the same town but sometimes it might be a neighboring town. It’s so annoying that if I’m not vigilant about picking another list it defaults to creating a new one just for that town.
31. [R331] 3/5 · GB Can’t log in: Nice app. Unfortunately I can’t log in due to an error on bookings end. Thankfully, I could retrieve my booking very easily
32. [R341] 3/5 · GB Love the app but it could be improved for superusers…: PLEASE change the save function from immediately making a new list named after that area, to the user being able to select an existing list or make a new one. AIRBNB have this. When looking for properties across a region, for example Maldives, having a new list created per area (e.g., island) is incredibly irritating!
33. [R456] 3/5 · GB Bug: After the last update the app freezes and needs to be restarted in order to work.
34. [R12] 1/5 · US Absolute scam: The app changed my flight time without letting me know and then tried to charge me an extra $800 to get my original flight back. I hope no one ever uses this service again and has to suffer through an experience with this company.
35. [R130] 1/5 · US Flights are a nightmare: Ripped me off- tried to continue to charge me for a flight I had already paid for. Ended up forfeiting the entire ticket price because customer service was so difficult. They are ok for hotels, absolutely miserable for flights
36. [R54] 1/5 · US Listings on stolen land: They have listings allowing people to book places on stolen land, contributing to support of genocide. Absolutely despicable!
37. [R795] 3/5 · AU Conflicted about using Booking.com: I’m conflicted about Booking.com. The platform is useful, if confusing to navigate at times, and simplifies interactions with hotels while taking a cut of the tariff. A key concern is Booking.com’s ethics - as widely reported: “A new report by Ekō, a US-based advocacy group focused on corporate accountability, lists 41 Booking.com listings in 14 illegal Israel
38. [R136] 1/5 · US Supporters of illegal settlements: I fail to understand how it has become normal to support and go along with offerings from stolen lands, lands where illegal settlements have been built and which the original inhabitants are forbidden from entering, oh, champions of democracy and human rights.
39. [R24] 1/5 · US Horrible customer service: We used booking.com quite often for our son’s wrestling tournaments and never had an issue until now. When booking the hotels, I find them by typing in the location that his tournaments are at so I know the hotels are close. This time, the hotel booked was over an hour away. When searching the name of the location, the exact same hotel pops up, but with the location need
40. [R36] 5/5 · US My go to app for hotels: Simple and easy to use. Never any issues
41. [R45] 4/5 · US Price not shown anymore: Before I updated the app, I can see prices for all available days for a specific hotel. After the update, prices are not shown anymore. Can you fix this? Thank you.