Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Omio vs Amtrak

Omio 4.9★ · Free to download 75
Winner Omio
Amtrak 4.7★ · Free to download 50

Omio is better for international travel due to its comprehensive route finding and booking across multiple carriers, while Amtrak is suitable for US domestic train travel but suffers from frequent app malfunctions and poor customer service.

Full reviews: Omio · Amtrak

Omio excels as a multi-carrier travel booking platform, especially for European routes, offering diverse options and competitive pricing. Amtrak, while a primary choice for US train travel, is plagued by persistent app issues, unreliable booking, and frustrating customer support.

Head to head

Features & Route Coverage edge: OmioR2R5R11R14
Omio Omio is praised for being a 'one-stop shop' that finds all possible routes and the best prices across various transportation modes, particularly for international travel in Europe R2R5R11R20. However, some users report missing specific stops or routes, especially in smaller areas, and issues with Eurostar connections R14R15.
Amtrak Amtrak users appreciate the app for managing their US train travel, with some finding it helpful for tracking trips and purchasing passes . However, the app lacks features like saving passenger details for frequent travelers or easily applying multiple coupon codes .
Ease of Use & Reliability edge: OmioR2R4R6R9
Omio Omio is generally considered easy to use for finding and booking tickets, with many praising its user-friendly interface and speed R2R11. However, it suffers from significant glitches, including issues with date selection, payment processing errors, pages not refreshing, and tickets not appearing after purchase R6R9. Some users also report confusion with platform information and real-time updates R4R15.
Amtrak Amtrak's app is frequently described as clunky, not user-friendly, and prone to freezing or crashing R61R64. A major recurring issue is the inability to complete ticket purchases or process credit card information, often resulting in error messages R72. Users also report problems with cancelled tickets remaining on the app and difficulty modifying trips .
Price & Value tieR13R18R20R22
Omio Omio is sometimes found to be cheaper than direct websites and offers competitive pricing R20. However, many users report hidden fees, price markups, and dynamic pricing changes during booking, making direct booking with carriers cheaper R22. Refunds for cancelled trips or errors are also difficult to obtain R13R18.
Amtrak Amtrak users note issues with price gouging and extreme dynamic pricing, especially for last-minute bookings . Some find it difficult to use reward points for travel .
Customer Service & Support tieR1R7R10R13
Omio Omio's customer service is widely criticized as terrible, non-existent, or unhelpful, with users reporting issues with AI bots that don't connect to agents, no help for cancellations or schedule changes, and difficulty getting refunds R1R7R10R13. Users are often advised to book directly with carriers due to Omio's lack of support R7R16R18.
Amtrak Amtrak's customer service is also frequently criticized for being horrible, taking too long, or being unhelpful, especially with cancellations and rebooking . Users report long wait times on the phone and a lack of resolution for app-related issues .
Pick Omio if

you are planning international travel, especially in Europe, and want a single app to compare and book various modes of transport R2R5.

Pick Amtrak if

you primarily travel by train within the United States and are willing to tolerate frequent app malfunctions and potentially poor customer service .

Evidence note: Both apps have significant negative feedback regarding customer service and app reliability, suggesting these are common pain points across travel booking platforms. Omio's issues tend to center around booking errors and lack of support for changes, while Amtrak's are more about fundamental app functionality and payment processing.

Frequently asked

Is Omio reliable for international train travel?
Omio is generally considered reliable for finding and booking international train travel, particularly in Europe, with users praising its ability to consolidate routes and offer competitive prices R2R5R20. However, some users report issues with real-time updates, platform changes, and missing specific routes R4R15.
Can I easily book Amtrak tickets through their app?
Many users report significant difficulty booking Amtrak tickets through their app, frequently encountering errors during the payment process or being unable to complete purchases R72. The app is often described as clunky and unreliable for this critical function R61R64R76.
Do Omio and Amtrak offer good customer support for trip changes or cancellations?
Both Omio and Amtrak receive widespread criticism for their poor customer service regarding trip changes, cancellations, and refunds. Omio users describe support as non-existent or unhelpful AI bots, often advising to book directly with carriers R1R7R16R18. Amtrak users also report long wait times, unhelpful agents, and difficulties getting resolutions for cancelled trains .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] Omio 5/5 · US The best app !: I was able to book all my train travel thru Germany and Czech perfectly and fast!
  2. [R5] Omio 5/5 · US One Stop Shop: This app is great. It always finds every possible route in one place and the best prices.
  3. [R11] Omio 5/5 · US The best European train ticket app: All input can be in Chinese. Simple, clear, and very easy to use! · translated
  4. [R14] Omio 4/5 · US Missing stops: Omio doesn’t have an option for you to go from Wittlich to Trier, though several trains go there everyday
  5. [R4] Omio 1/5 · US Will never use again.: This app was recommended by the bride and groom of a wedding in Italy. We had never been to Europe before and were unfamiliar with the transportation system. We arrived at the station on time and went to the platform listed on the app (10). The train never arrived, even though we both triple checked the date, time, and platform listed. We went to a ticketing agent who told u
  6. [R6] Omio 3/5 · US Normally it works great: I keep trying to put a certain day and it glitches to another day and won’t show me the date I want to see
  7. [R9] Omio 3/5 · US Tickets: The page won’t refresh and I can’t pay
  8. [R13] Omio 1/5 · US Zero Options for Cancelled Trains: No alternatives presented with no refunds
  9. [R18] Omio 3/5 · US Bad customer service: If your train is cancelled good luck getting a refund. Omio absolves themselves of responsibility and sent us to the train company website for a refund (SNCF) and the website had no language options so it was all in French, which is great if you speak French and are super-familiar with the railroad system. Why use Omio when you can buy direct for less. They are a middleman th
  10. [R20] Omio 5/5 · US One app for all European travel !7!: This app is easy to use and even cheaper than direct websites. All travel in one place.
  11. [R22] Omio 1/5 · US Açıkça dolandırıcılık yapıyorsunuz: Gösterdiğiniz fiyattan bileti onaylayıp işlemlere başladıktan 40 saniye sonra bilet fiyatını yüzde 30 arttırmak açıkça dolandırıcılıktır.
  12. [R1] Omio 1/5 · US They Scam: they do not honor policies they force you to buy, app and ai are no help to carry out functions the 0 physical employees should be doing, ai lies about talking to an “ agent” or being contacted by an “agent”
  13. [R7] Omio 1/5 · US Total scam: If anything goes wrong with your journey , like cancelations or schedule changes , the app will not reflect the schedule changes. If you contact customer service , help is non existing . Save yourself time and the hassle . Book directly , don’t use this app it’s useless . (If anything goes wrong )
  14. [R10] Omio 1/5 · US Terrible customer service: We bought first class tickets. Seats were not assigned and no one could tell us what car to go to. No room for our luggage! Horrible experience. Never again!
  15. [R15] Omio 3/5 · US Efficient, but missing critical info: I’m missing trains because the App does NOT provide the major town, which the trains’ destination. So with a bike, I’m not able to see which is my train, from the boards, or platform. MAJOR FLAW!
  16. [R61] Amtrak 1/5 · US Never works: Never works
  17. [R64] Amtrak 1/5 · US This app is useless: It’s hard to know where to start. I suggest you try to use it and you will see what I mean…….
  18. [R72] Amtrak 3/5 · US App banking issues: I have tried to book tickets using a USAA credit card and have had numerous issues with the two factor authentication. Hope this gets fixed soon!
  19. [R76] Amtrak 1/5 · US Amtrak app never works: This app is HORRIBLE! It never ever works! I booked my trips and it doesn’t show them I austro couldn’t book the trips through the app.
  20. [R16] Omio 1/5 · US Beware: I advise you at most to use it as a comparison tool. If you book for a group and make ANY error in information you can not correct it. Their customer service is nothing but an AI bot that regurgitates the same answer regarding changes and maybe the only other mistake I made was taking the insurance they offer. My advice is to book directly with the carrier

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store