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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

PedidosYa alternatives

PedidosYa users often experience significant delivery delays and issues with payment processing. Alternatives like Uber Eats and Rappi offer broader service options, while Yandex Go and Yango focus on ride-hailing, and Glovo provides a similar delivery service with its own set of pros and cons.

Why users look for alternatives to PedidosYa

The alternatives

Uber Eats
4.8★ · 10,531,181 ratings · Free

Uber Eats is known for its ease of navigation and ordering, with some users appreciating promotions and discounts R55R58R59. Drivers are often described as efficient .

Better for: Uber Eats is better for users who prioritize an easy-to-use interface and appreciate promotional deals, especially BOGO offers, to offset costs R55R59. However, users should be cautious of potential hidden subscription sign-ups and price increases R57.

Head-to-head: PedidosYa vs Uber Eats
Yandex Go
4.9★ · 294,045 ratings · Free

Yandex Go primarily offers ride-hailing services, with users reporting comfortable rides, clean cars, and polite drivers R66R69.

Better for: Yandex Go is better for users seeking reliable and comfortable taxi services with polite drivers R66R69. However, users should be aware of potential price increases after cancellations and issues with parking fines or customer support R65R71.

Head-to-head: PedidosYa vs Yandex Go
Glovo
4.8★ · 229,004 ratings · Free

Glovo offers delivery services, with some users praising its speed and reliability .

Better for: Glovo is better for users who value fast and patient service when it works well . However, it may not be suitable for those who need responsive customer support for order issues or wish to easily delete their account and data R81R82.

Head-to-head: PedidosYa vs Glovo
Yango
4.8★ · 125,360 ratings · Free

Yango provides ride-hailing services, emphasizing comfort and security . Drivers are often described as polite and careful .

Better for: Yango is better for users prioritizing safety, security, and polite drivers for their rides . However, users should be aware of potential issues with older vehicles, location inaccuracies, high peak hour prices, and credit card payment limitations R94R95.

Head-to-head: PedidosYa vs Yango
Rappi
4.6★ · 84,456 ratings · Free

Rappi is a delivery app that some users find to be the best for deliveries and appreciate its fast service R111.

Better for: Rappi is better for users who prioritize quick delivery when the service works as intended . However, users should be cautious due to reports of app security concerns, fraudulent transactions, and poor customer service regarding order issues and refunds R107R110.

Head-to-head: PedidosYa vs Rappi
Stick with PedidosYa if

You should stick with PedidosYa if you consistently have positive experiences with punctual deliveries and reliable payment processing, as some users report good service and quick deliveries .

Evidence note: Yandex Go, Glovo, Yango, and Rappi have enough reviews to form a general impression, but specific details on their customer support resolution or pricing structures are less consistently detailed across reviews.

Frequently asked

Why do PedidosYa deliveries take so long?
PedidosYa deliveries often take longer than expected because of delays that can be double or more than the estimated time, with some users waiting over an hour or even two hours for their orders R1R4R7R9. These delays are sometimes attributed to a lack of delivery personnel or issues with couriers picking up orders promptly from restaurants .
Are there payment issues with PedidosYa?
Yes, PedidosYa users frequently encounter payment issues, including credit card payments being unstable and sometimes failing regardless of the card type R6R21. There are also reports of problems with mobile deposits not being acknowledged, foreign payment methods being rejected, and money being debited without an order being created R12R13.
Is PedidosYa customer service responsive?
Based on user reviews, PedidosYa customer service is often reported as difficult to contact and unhelpful, with users struggling to get assistance for problems like incorrect orders, damaged products, or unacknowledged cancellations R22R24R26R28. Some users also mention that the in-app chat function can be buggy and unresponsive .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] PedidosYa 1/5 · US Tiempo: Siempre que ordeno por pedido ya se demos hasta el doble o más del tiempo
  2. [R4] PedidosYa 2/5 · US No es confiable: Una hora y media y aun esperando. Me dice que esta demorado. Gracias !! No me habia dado cuenta
  3. [R7] PedidosYa 1/5 · US Envío retrasado: Más de 15 minutos esperando y no llega el pedido. Un desastre. Llegara frío todo.
  4. [R9] PedidosYa 3/5 · US Tiempos no reales: Últimamente los tiempos de entrega son de más de una hora para locales aún estén cerca… malísimo
  5. [R6] PedidosYa 3/5 · US Payments are unstable: It’s easy to order. However, if paying by credit card, sometimes it works, sometimes it doesn’t. Regardless of what type of credit card (e.g. Visa, MC, AMEX). Very frustrating. Paying cash is not an issue.
  6. [R12] PedidosYa 3/5 · GB Buena la app, pero no deja ingresar medio de pago extranjero: buena la app pero no me deja ingresar un medio de pago extranjero - rechazan todos los pagos
  7. [R13] PedidosYa 1/5 · US Run away screaming: Have never had a worse experience with a food delivery application before. I paid via mobile deposit. Their automatic system refused to acknowledge the mobile deposit. On the third try, the system approved it but changed it to cash. At that point, I tried to cancel the order five or six times because I did not have any cash on me to pay the delivery driver. I tried to contact
  8. [R21] PedidosYa 4/5 · US Problemas con el pago: Ya me ha ocurrido en dos ocasiones hago un pedido y cuando voy hacer pago móvil se queda colgado y no me deja seguir
  9. [R3] PedidosYa 3/5 · US Carrefour: El nuevo update tiene varios errores (cartel de Reintentar) En Argentina Sacaron Carrefour. Lamentable.
  10. [R15] PedidosYa 3/5 · GB No funcione: Llevo como dos semanas intentando hacer compras y no me funciona.. Me dice Algo no está función como esperábamos.. vuelve a intentar en 10 segundos y así todo el tiempo. A alguien más le está pasando lo mismo?
  11. [R25] PedidosYa 5/5 · US Direcciones: Tienen que acomodar la direcciones, nunca llegan a la dirección correcta
  12. [R30] PedidosYa 1/5 · US Con forme ala ubicacion: No me deja escribir mi dirección exacta la mas cerca que me deja poner es a mas de dos cuadras y si pongo la ubicacion exacta los manda a otro lugar algo larguito de mi verdadera ubicaciony luego los no quieren venir hasta mi casa porque segun no se pueden salir de su ruta
  13. [R22] PedidosYa 1/5 · US Servicio: Jamás pensé que fuera horrible contactar a a alguien
  14. [R24] PedidosYa 1/5 · US Malisimos era mejor hugo: Siempre se tardan demasiado, hacen falta productos y no responden por falta de cosas
  15. [R26] PedidosYa 1/5 · US Productos dañados: Varias veces ya me han salido productos dañados, frutas podridas, y no solo eso, se tardan un mundo en llegar, claramente se ve que el repartidor va hacer otras vueltas posiblemente personales
  16. [R28] PedidosYa 1/5 · US Pedido incorrecto: Como siempre pésimo servicio
  17. [R55] Uber Eats 5/5 · US Love it!: Easy to navigate and order! Makes it so easy when you're in a hurry!
  18. [R57] Uber Eats 1/5 · US Predatory practices- tries to trick you into subscription: I’m tired of priced being raised by 1/3 because I don’t sign up for their premium membership. They post on their main page that food is discounted but won’t disclose that it’s only if you sign up for their premium membership until you tap the Apple Pay button at checkout. Then when you decline, on the tip screen, it subtly shows that it ad
  19. [R58] Uber Eats 5/5 · US Uber Eats: It’s very simple and they give free money, cause they’re goated!!
  20. [R59] Uber Eats 3/5 · US Need better promotions: I’ve been using your absence you guys hit the market and in the beginning first two years it was always good lately for the last year or two. It’s gotten very expensive and I don’t get any promotions and when I do there for things that I don’t use which I find that weird if you guys see that someone’s always ordering food, you should throw out more food promos
  21. [R65] Yandex Go 2/5 · US Scum: If you cancel your ride then try again price is higher:/ then i will use Bolt
  22. [R66] Yandex Go 5/5 · US Excellent: Clean, smells good, pleasant driver, good music. · translated
  23. [R69] Yandex Go 5/5 · US Nice: Comfortable ride, clean car, and a pleasant experience. Highly recommended!
  24. [R71] Yandex Go 1/5 · US Unjustified parking fine: I parked the scooter at a parking spot in Yekaterinburg, on Bilimbaevskaya 14. There are two parking spots marked with a 'P' on the map in this location. I tried to get a refund for the fine through tech support, but your colleagues, who generally can't communicate in their own words and only use copy-paste, couldn't help because they don't care about any of this. Service works. · translated
  25. [R79] Glovo 1/5 · US Zerooo: Service 0 2h de retard déjà alors que je suis juste à 2 pas du magasin, personnels de livraison ne prend pas leur travail au sérieux, ils sont toujours en retard Je ne recommande pas du tout
  26. [R81] Glovo 3/5 · US Wrong product: Glovo delivered a wrong product. I wrote Glovo, but they would not respond. Very disappointing.
  27. [R82] Glovo 1/5 · US DO NOT USE GLOVO: DO NOT USE GLOVO! Seem's convenient but not worth all the stress from confused drivers and mishandling at the store level. If you are missing something, they will offer you Glovo credits, which will not help you recover any foreign transaction Fees.
  28. [R84] Glovo 1/5 · US Toda la comida tirada: Me han traído la comida toda tirada por la bolsa, la bolsa medio rota y toda sucia de la comida tirada por la bolsa. Repugnante. Espero que me devuelvan mi dinero porque el restaurante no ha querido que le devuelva la comida diciendo que es responsabilidad de globo y no puedo devolverla, entonces va a la basura directamente
  29. [R93] Yango 1/5 · US Awful Customer service / Scammy platform: I was charged 145 DHS on my Visa card for a ride that only cost 30 DHS because the driver failed to close the trip after dropping me off. When I contacted customer service, I was initially told by a representative named Ayoub that the refund would take 3 days. However, after those 3 days passed, another representative, Habiba, told me it would actually tak
  30. [R94] Yango 5/5 · US Vehicle Revoew: I am an avid user of YANGO services. My experience and observation lately is that out of 10 vehicles I order, 9 of them are very old and tattered vehicles. And also whenever I opt for the comfort rides with the hopes of getting a decent vehicle, I will have to wait for a longer time and even then mostly I never get a driver picked and I have to revert to the economy rides. This
  31. [R95] Yango 3/5 · US Location issues: Some locations do not show on the map
  32. [R96] Yango 1/5 · US Rude rider called Frimpong. With the registration number M25GE1695: Never order from this people. Bad services. Unprofessional and rude riders. As a matter of fact I’m gonna sue this company.
  33. [R107] Rappi 1/5 · US App Hack Warning!: The app is not secure and seems to get hacked often. My credit card number has been leaked several times through the app and Rappi doesn’t care and in fact blames the clients and doesn’t stop fraudulent transactions or investigate them. If you have the app check your account daily and keep your card frozen until you need it. Unfreeze and then freeze again. You have been wa
  34. [R109] Rappi 3/5 · US Muy lenta la app: Muy lenta la UX, todo siempre está trabado cuando voy a clikear en algo se me sale pq ya se movió de lugar
  35. [R110] Rappi 1/5 · US No hacen caso a mi reclamo: El día de ayer realicé un pedido y el app no lo había tomado , al pasar esto hice otro pedido en otra pollería .. a los minutos tenía dos pedidos en curso , ahí mismo cancelé y me cobran el total del pedido sin enviarme nada a mi domicilio .. hago mi reclamo , responden q no procede sin investigar mas ! Y no permite el app reabrir el caso , simplemente no hacen caso , s
  36. [R111] Rappi 5/5 · US Melhor app de delivery: São os melhores

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store