Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

PedidosYa vs Rappi

PedidosYa 4.7★ · Free to download 60
Winner PedidosYa
Rappi 4.6★ · Free to download 55

While both apps struggle with delivery times and customer support, PedidosYa appears to have a slight edge due to fewer severe complaints about payment security and fraudulent charges compared to Rappi.

Full reviews: PedidosYa · Rappi

PedidosYa and Rappi both face significant user frustration regarding delayed deliveries, inconsistent payment processing, and poor customer service. Rappi, however, has more serious accusations of credit card security issues and fraudulent charges, giving PedidosYa a slight advantage despite its own flaws.

Head to head

Delivery Speed & Reliability tieR1R4R7R9
PedidosYa Many PedidosYa users report excessive delays, with orders taking double the estimated time or more, often arriving cold or incomplete R1R4R7R9. Some users, however, praise its speed and punctuality .
Rappi Rappi users also frequently complain about inaccurate delivery times, with orders being prolonged even after paying for faster service . There are also reports of incomplete orders and drivers taking multiple orders at once . Conversely, some users find Rappi's service fast and reliable .
Payment & Account Security edge: PedidosYaR6R15R23R27
PedidosYa PedidosYa users experience unstable credit card payments, with cards sometimes being blocked or transactions failing R6R15R23R27. There are also reports of payment system errors, such as mobile deposits not being acknowledged or orders being switched to cash after payment . Some users report issues with refunds not being processed or payment options not being available .
Rappi Rappi faces severe accusations of app security issues, with credit card numbers allegedly being leaked and fraudulent transactions occurring . Users report being charged for canceled or undelivered orders R70, and some claim unauthorized charges . The app also has issues with international credit card payments .
Customer Support & Issue Resolution tieR12R25R57R33
PedidosYa PedidosYa users frequently complain about the lack of customer service and difficulty contacting support R12R25R57. Issues like incorrect orders R33 and damaged products are reported, with little to no resolution . The in-app chat with riders also has functionality problems .
Rappi Rappi users find it extremely difficult to get support, with no clear channels for help or reporting issues R70. The automated support system is often unhelpful, closing conversations prematurely or not allowing cases to be reopened R70. Some users, however, mention that the help center sometimes responds quickly and offers compensation .
App Functionality & User Experience edge: PedidosYaR8R42R46R48
PedidosYa PedidosYa is generally described as easy to use and friendly R8R42R46R48. However, recent updates have introduced errors and made the app slow R12. Users also report issues with address accuracy and missing features like filters for dietary needs .
Rappi Rappi's app is criticized for being slow and buggy, with elements getting stuck or moving . Users report issues with features like copy-pasting text in chat , inability to change addresses at the basket stage , and problems with older iPhone models . Some find the UX crowded and images too small .
Pick PedidosYa if

You prioritize a slightly more stable payment experience and a generally easier-to-use app, even if delivery times can be inconsistent and customer support is lacking R6R42R46.

Pick Rappi if

You are willing to risk potential payment and security issues for a wider range of services or if it's the only viable option in your area, and are prepared for inconsistent delivery times .

Evidence note: Both apps have a significant number of positive but unspecific reviews (e.g., 'good', 'excellent'), which were excluded from detailed analysis to focus on specific user feedback. The volume of negative reviews for both apps, particularly concerning delivery and support, suggests that recent user experiences are often frustrating, despite high lifetime ratings.

Frequently asked

Which app has better customer service?
Neither PedidosYa nor Rappi is praised for its customer service; both receive frequent complaints about difficulty contacting support, unhelpful automated systems, and a lack of resolution for issues like incorrect or undelivered orders R12R25R57R70.
Are there issues with payments or refunds on these apps?
Yes, both apps have payment issues; PedidosYa users report unstable credit card processing and failed transactions R6R15R23R27, while Rappi users face more severe problems including alleged credit card leaks, fraudulent charges for undelivered orders, and difficulty getting refunds R70.
Do these apps deliver on time?
Both PedidosYa and Rappi frequently receive criticism for delayed deliveries, with users reporting orders taking significantly longer than estimated, sometimes arriving cold or incomplete, even when paying for faster service R1R4R7R9.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] PedidosYa 1/5 · US Tiempo: Siempre que ordeno por pedido ya se demos hasta el doble o más del tiempo
  2. [R4] PedidosYa 2/5 · US No es confiable: Una hora y media y aun esperando. Me dice que esta demorado. Gracias !! No me habia dado cuenta
  3. [R7] PedidosYa 1/5 · US Envío retrasado: Más de 15 minutos esperando y no llega el pedido. Un desastre. Llegara frío todo.
  4. [R9] PedidosYa 3/5 · US Tiempos no reales: Últimamente los tiempos de entrega son de más de una hora para locales aún estén cerca… malísimo
  5. [R6] PedidosYa 3/5 · US Payments are unstable: It’s easy to order. However, if paying by credit card, sometimes it works, sometimes it doesn’t. Regardless of what type of credit card (e.g. Visa, MC, AMEX). Very frustrating. Paying cash is not an issue.
  6. [R15] PedidosYa 3/5 · US Payment: I wish this app would stop blocking my cards when it rejects, it’s so annoying
  7. [R23] PedidosYa 4/5 · US Problemas con el pago: Ya me ha ocurrido en dos ocasiones hago un pedido y cuando voy hacer pago móvil se queda colgado y no me deja seguir
  8. [R27] PedidosYa 3/5 · GB Buena la app, pero no deja ingresar medio de pago extranjero: buena la app pero no me deja ingresar un medio de pago extranjero - rechazan todos los pagos
  9. [R12] PedidosYa 3/5 · US No es suficiente: No hay servicio al cliente y la app es lenta. Devuélvanos Hugo.
  10. [R25] PedidosYa 1/5 · US Servicio: Jamás pensé que fuera horrible contactar a a alguien
  11. [R57] PedidosYa 1/5 · US Pésimo servicio al cliente: Nunca se puede contactar a alguien de servicio al cliente que brinde soporte. El tiempo de entrega siempre es malo, si no tienen suficientes riders deberían de ser honestos y poner un tiempo de entrega REAL.
  12. [R33] PedidosYa 1/5 · US Pedido incorrecto: Como siempre pésimo servicio
  13. [R8] PedidosYa 5/5 · US Todo Perfecto: Excelente aplicación.!
  14. [R42] PedidosYa 5/5 · US Fácil de Usar: La aplicación es muy amigable, fácil de usar, y en líneas generales muy cómoda
  15. [R46] PedidosYa 5/5 · US Increíble: Muy Bien Diseñado Perfecto en todo
  16. [R48] PedidosYa 5/5 · US Love it: Very useful service for delivery needs in the Dominican Republic
  17. [R70] Rappi 1/5 · US No ha un canal de ayuda ni reporta: Pargue un orden de flores y el repartidor me dijo que la florería se encuantraba cerrada. Cancele el pedido pero me cobró fees de servicio y, en el centro de ayuda ni hay la posibilidad de hablar con atención al cliente porque te dice que el orden está cerrada! Mala experiencia mal diseño de app nada servicio! Ya cancele mi suscripción de pro.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store