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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

PedidosYa

40
User verdict / 100 High confidence Divided

PedidosYa is a widely used food delivery app, appreciated for its convenience and broad service, but it is currently plagued by significant issues including frequent delivery delays, unreliable payment processing, and poor customer support.

4.7★ lifetime (101,104) Free to download since 2011 by Pedidos Ya S.A. updated 0.0 mo ago recent negative 67% 120 reviews across 4 regions
Delivery Issues Payment Problems Customer Service App Functionality Order Accuracy & Quality Language Barrier
5★81
4★12
3★21
2★16
1★213
recent reviews across 4 regions, vs the 4.7★ lifetime average

Recent reviews for PedidosYa highlight persistent problems with late deliveries, payment failures, and a lack of effective customer service, despite some users finding it a convenient and essential service. The app's lifetime rating is high, but the recent sentiment is overwhelmingly negative, indicating a downward trajectory in user satisfaction.

What users like

  • Convenient and easy to use for orderingR15R30R64R84
  • Offers exclusive discounts and promotionsR140R145
  • Good for various delivery needs beyond just food, like groceries or medicineR91R92

What users complain about

  • Frequent and excessive delivery delays, often leading to cold or spoiled foodR1R2R3R4
  • Unreliable payment processing, especially with credit cards, leading to failed transactions or double chargesR5R26R35R47
  • Poor or non-existent customer service, making it difficult to resolve issues like incorrect orders, cancellations, or payment problemsR5R9R23R25
  • Orders are often incorrect, incomplete, or products arrive damagedR10R12R13R22
  • App has technical glitches, including issues with address input, chat functionality, and general performanceR16R27R34R42
  • Lack of English language option, making it difficult for non-Spanish speakersR174R178R225R302
  • Issues with coupon application and promotions not working as advertisedR33R36R136R140
  • Inability to cancel orders once placed, even with long delaysR5R54R60R174
  • Concerns about high prices and inflated discountsR58R113

Latest update · v15.26.1

What the developer says changed (the verdict above weighs this against what reviewers report):

You need something? We deliver it to you! - Browse between the different sections that we have available in your area! - Enjoy exclusive discounts and promotions! - Discover new options with our personalized suggestions!

Recurring themes

Delivery Issues negative
Users frequently report excessive delivery delays, with orders arriving hours late, cold, or even cancelled after long waits. There are also complaints about drivers getting lost or not picking up orders promptly from restaurants.R1R2R3R4
Payment Problems negative
Many users experience issues with credit card payments failing, getting double charged, or having payments processed but orders not created. Refunds are often delayed or not issued, leading to frustration.R5R19R26R35
Customer Service negative
A recurring complaint is the inability to contact effective customer support. Users report non-responsive chat bots, no way to speak to a human, and difficulty resolving issues like incorrect orders or account problems.R5R9R23R25
App Functionality negative
Reviewers note various app bugs, including issues with entering addresses, chat features not working, orders failing to create, and general instability. Some users also report problems with account access and managing personal information.R16R27R34R42
Order Accuracy & Quality negative
Users frequently receive incomplete or incorrect orders, and sometimes products arrive damaged or spoiled. There are also reports of food arriving cold due to delivery delays.R10R12R13R22
Language Barrier negative
Several users, particularly in the US, express frustration over the lack of an English language option, making the app difficult to use for non-Spanish speakers.R174R178R225R302

Who it's for

This app is for users who prioritize a wide selection of delivery options and are willing to tolerate frequent issues with delivery times, payment processing, and customer support R1R47R28. It is not for users who require reliable delivery times, consistent payment functionality, or responsive customer service, especially if they do not speak Spanish R2R47R106R174.

Evidence note: The recent review sample is heavily skewed negative (66.8% negative), which contrasts sharply with the lifetime rating of 4.68. This suggests a significant decline in user satisfaction recently. Many complaints, especially regarding delivery delays and payment issues, are consistent across multiple reviews.

Frequently asked

Are deliveries from PedidosYa usually on time?
No, many recent reviews indicate that deliveries from PedidosYa are frequently delayed, often taking double the estimated time or even several hours, leading to food arriving cold or orders being cancelled R1R2R3R6.
Does PedidosYa have good customer service?
No, numerous users report that PedidosYa has poor or non-existent customer service, making it nearly impossible to contact a representative to resolve issues with orders, payments, or account problems R9R28R61R106.
Can I pay with a credit card on PedidosYa?
While credit card payment is an option, many users report that payment processing is unstable and unreliable, with credit card transactions frequently failing, being double-charged, or being rejected regardless of the card type R5R47R116R188.
Is PedidosYa available in English?
No, several reviews from users in the US and other regions indicate that the app lacks an English language option, making it difficult for non-Spanish speakers to use R174R178R225R302.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R15] 5/5 · US Todo Perfecto: Excelente aplicación.!
  2. [R30] 5/5 · US Muy buena ap: Confiable
  3. [R64] 5/5 · US Fácil de Usar: La aplicación es muy amigable, fácil de usar, y en líneas generales muy cómoda
  4. [R84] 5/5 · US Love it: Very useful service for delivery needs in the Dominican Republic
  5. [R140] 5/5 · US Me encanta todo: Me encanta todo de pedidos ya aonque nunca me dan cupones pero todo bien siempre
  6. [R145] 5/5 · US Aplicación súper eficiente: Super práctica, eficiente y honesta. Los pedidos en su mayoría llegan en tiempo y forma y los chicos, son muy amables, la plataforma amistosa y proactivos para brindarle promociones y opciones.
  7. [R91] 5/5 · US Buen servicio: Es una buena app, la uso casi a diario para hacer el mercado
  8. [R92] 5/5 · US Una excelente aplicación: Siempre me salva de apuros cuando viajo por compromisos y estoy muy cansad para salir a buscar que comer, o si necesito medicina; puedo llegar a mi hotel o Airbnb y pido lo que necesito mientras descanso.
  9. [R1] 1/5 · US Tiempo: Siempre que ordeno por pedido ya se demos hasta el doble o más del tiempo
  10. [R2] 2/5 · US No es confiable: Una hora y media y aun esperando. Me dice que esta demorado. Gracias !! No me habia dado cuenta
  11. [R3] 1/5 · US Envío retrasado: Más de 15 minutos esperando y no llega el pedido. Un desastre. Llegara frío todo.
  12. [R4] 1/5 · US Pésimo: Los pedidos siempre tardan y siempre surge un problema con el mensajero
  13. [R5] 1/5 · US Run away screaming: Have never had a worse experience with a food delivery application before. I paid via mobile deposit. Their automatic system refused to acknowledge the mobile deposit. On the third try, the system approved it but changed it to cash. At that point, I tried to cancel the order five or six times because I did not have any cash on me to pay the delivery driver. I tried to contact
  14. [R26] 1/5 · US Nunca me hicieron devolución de un dinero: Intentar realizar un pedido que se debit todo de mi tarjeta. El pedido no se creó el consumo, se hizo a la tarjeta y nunca volvieron mi dinero
  15. [R35] 4/5 · US Problemas con el pago: Ya me ha ocurrido en dos ocasiones hago un pedido y cuando voy hacer pago móvil se queda colgado y no me deja seguir
  16. [R47] 3/5 · US Payments are unstable: It’s easy to order. However, if paying by credit card, sometimes it works, sometimes it doesn’t. Regardless of what type of credit card (e.g. Visa, MC, AMEX). Very frustrating. Paying cash is not an issue.
  17. [R9] 1/5 · US Servicio: Jamás pensé que fuera horrible contactar a a alguien
  18. [R23] 1/5 · US Mala atencion al cliente: Mandan pedidos incompletos frecuentemente
  19. [R25] 1/5 · US Malisimo servicio: Malisimo servicio para clientes y negocios. No pagan a tiempo, no tienen atención al cliente, cancelan órdenes a su gusto
  20. [R10] 1/5 · US Malisimos era mejor hugo: Siempre se tardan demasiado, hacen falta productos y no responden por falta de cosas
  21. [R12] 1/5 · US Productos dañados: Varias veces ya me han salido productos dañados, frutas podridas, y no solo eso, se tardan un mundo en llegar, claramente se ve que el repartidor va hacer otras vueltas posiblemente personales
  22. [R13] 1/5 · US Pedido incorrecto: Como siempre pésimo servicio
  23. [R22] 1/5 · US Comida derramada: Mal servicio
  24. [R16] 1/5 · US Con forme ala ubicacion: No me deja escribir mi dirección exacta la mas cerca que me deja poner es a mas de dos cuadras y si pongo la ubicacion exacta los manda a otro lugar algo larguito de mi verdadera ubicaciony luego los no quieren venir hasta mi casa porque segun no se pueden salir de su ruta
  25. [R27] 1/5 · US ARREGLAR EL CHAT: Tengo que entrar 20 veces a pedidos ya porque cuando entro al chat para mandar el codigo se pone en blanco. Este problema viene pasando ya meses. Hasta que dejen de recibir ordenes van a arreglar esto. Porfavor poner atencion o nos vamos a otra plataforma que algo basico como chatear con el rider para instrucciones realmente funcione.
  26. [R34] 2/5 · US Things noticed: Some restaurants just doesn’t have respect for people based on the food the delivery’s and …when I want to choose 2 articles in a 1 order but the system dont let me pass. That’s very frustrating 🤷🏽‍♂️
  27. [R42] 5/5 · US Direcciones: Tienen que acomodar la direcciones, nunca llegan a la dirección correcta
  28. [R174] 3/5 · US No English !!!: So I live in the United States, and I do not know Spanish, I only use this app for when I am on vacation in El Salvador, I know everyone in the reviews already are talking about the app crashing, no customer service, no possible way to cancel orders, and nonstop failed debit and credit card payments, but Im willing to deal with all that trouble, my only real need is the fact that I
  29. [R178] 3/5 · US Only Spanish: The app works well for the most part but please add a multiple language option, specifically English.
  30. [R225] 3/5 · US Choice to choose app language.: This is a killer for me personally, because I use this as a way to learn Spanish. I do recommend the choice of changing the language on the app, to be more suitable to the user. Not everyone is receptive to Spanish or wants to learn. So for those less willing, I recommend a language setting.
  31. [R302] 3/5 · CA P K: Use the app a lot but would like it to have an English version
  32. [R33] 2/5 · US Problemas con cupones del mundial: No sieven
  33. [R36] 1/5 · US Bugged Coupon: I’ve won one of the coupons from the World Cup, and app shows a list of Restaurants that are participating, but when I try to use coupon it does not work. Now when I check the details it can only be used on supermarkets what a SCAM
  34. [R136] 3/5 · US Promo?: Soy usuario nuevo y no me aplicó el envío gratis a la primera compra :(
  35. [R54] 1/5 · US Imposible resolver problemas: El chat bot es muy poco resolutivo. A veces se tardan más de una hora en entregar el pedido y si quiero cancelar el pedido, no lo permiten y lo que hacen es ofrecer entre $1.50 a $3 USD de crédito. Lo que uno quiere es comer temprano no una limosna
  36. [R60] 1/5 · US No tiene botón cancelar: Tengo un pedido que tardo horas en venir… y me tengo que quedar esperando igual porque no tiene un botón de cancelar pedido… tan inútiles son ?
  37. [R58] 1/5 · US Precios altos: Todo es muy caro. Cuando ponen descuentos, lo hacen sobre precios inflados asique resulta ser siempre lo mismo
  38. [R113] 5/5 · US el mejor delivery: me encanta el app!! siempre la uso y los precios me parecen justos, solo que ahora han agregado fees extras, pese a ser cliente plus :(
  39. [R19] 1/5 · US Opción de pago: No habilitan opción de pago contra entrega luego el pedido no llega. Hay que reclamar, solo te dan créditos y sin solución
  40. [R6] 1/5 · US Pésimo servicio: Hice un pedido una noche de bastante frío. El restaurante tuvo el pedido 20 minutos posterior a ordenarlo pero me llegó 2 hs después por falta de personal en pedidos ya. Estaba congelado.
  41. [R28] 1/5 · US Pésimo servicio al cliente: Nunca se puede contactar a alguien de servicio al cliente que brinde soporte. El tiempo de entrega siempre es malo, si no tienen suficientes riders deberían de ser honestos y poner un tiempo de entrega REAL.
  42. [R61] 1/5 · US No te atiende nadie: Es muy pobre la atención que te brindan y no tenes forma de hablar con una persona
  43. [R106] 3/5 · US No es suficiente: No hay servicio al cliente y la app es lenta. Devuélvanos Hugo.
  44. [R116] 3/5 · US Payment: I wish this app would stop blocking my cards when it rejects, it’s so annoying
  45. [R188] 3/5 · US Problemas con pagos: No permitió pagar con la tarjeta de Banco nacional, tuve que hacerlo con pago móvil. Hace dos días me cargaron un pago no generaron el pedido y no me han devuelto el dinero aún.

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store