Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

PedidosYa vs Yandex Go

PedidosYa 4.7★ · Free to download 45
Winner Yandex Go
Yandex Go 4.9★ · Free to download 65

Yandex Go generally offers a more reliable and comfortable ride-hailing experience, while PedidosYa struggles with consistent delivery times and payment processing.

Full reviews: PedidosYa · Yandex Go

PedidosYa, a food and grocery delivery app, frequently faces issues with delayed deliveries, payment processing, and customer support. Yandex Go, primarily a ride-hailing service, receives praise for clean cars and polite drivers, but its support for other services like scooters and food delivery is often criticized.

Head to head

Delivery/Ride Reliability & Speed edge: Yandex GoR1R4R7R9
PedidosYa PedidosYa users frequently report significant delays, with orders taking double the estimated time or more, often arriving cold or damaged R1R4R7R9. Some users mention orders being ready at the restaurant but not picked up by drivers R22.
Yandex Go Yandex Go users generally praise the punctuality and speed of their rides . However, some users experience long waits, especially at night . For food delivery, issues like spilled items and drivers arguing about directions are reported .
Payment & Pricing tieR6R13R15R21
PedidosYa PedidosYa users face frequent payment issues, with credit card payments being unstable and sometimes failing R6R15R23. There are also reports of mobile deposits not being acknowledged, orders changing to cash payment without user consent, and money being debited without an order being created or refunded R13. Some users note that promotions like free shipping for new users don't apply R21.
Yandex Go Yandex Go users complain about fluctuating and high prices, with prices increasing significantly if a ride is canceled and re-ordered R61. There are also reports of unjustified parking fines for scooters and subscriptions being renewed and charged without warning .
App Functionality & Ease of Use tieR3R6R12R23
PedidosYa PedidosYa is described as easy to use and friendly R6. However, recent updates have introduced errors R3, and some users report the app being slow R12. Issues include incorrect address detection , chat functions not working , and problems with payment processing freezing the app R23.
Yandex Go Yandex Go is generally functional, but some users report issues with specific features like the 'Afisha' not working or the scooter photo function failing after updates . The location tracking can be inaccurate , and some users find it impossible to change or cancel an order once placed . The previous 'pre-order' taxi button was removed, which users found convenient .
Customer Support tieR12R13R25R47
PedidosYa PedidosYa users consistently report poor or non-existent customer service R12R25R57. Issues like not being able to contact anyone for support, receiving incomplete orders, and not getting refunds are common R13R47R57.
Yandex Go Yandex Go's customer support is widely criticized as unhelpful, relying on automated responses and bots . Users struggle to resolve issues like unjustified fines, lost packages, or problems with scooter rentals, often receiving no real assistance .
Driver/Service Quality edge: Yandex GoR16R22R31R33
PedidosYa PedidosYa users report problems with drivers, including orders being delayed due to lack of personnel R16, drivers not picking up orders R22, and issues with incorrect deliveries R33. Some mention drivers making personal detours R31 or not wanting to deliver to exact addresses .
Yandex Go Yandex Go drivers are often praised for being polite, professional, having clean cars, and providing comfortable rides . However, some drivers are criticized for not reaching the exact pickup/drop-off location or for rude behavior .
Pick PedidosYa if

you need a food and grocery delivery service and are in an area where PedidosYa has good local coverage and reliable drivers, and you are willing to pay with cash to avoid potential payment issues R6.

Pick Yandex Go if

you primarily need a reliable ride-hailing service with generally comfortable cars and polite drivers .

Evidence note: PedidosYa reviews are heavily skewed towards delivery issues, while Yandex Go reviews cover a broader range of services including ride-hailing, scooters, and some delivery, with ride-hailing generally receiving more positive feedback.

Frequently asked

Which app has better delivery times?
Yandex Go generally offers more punctual ride-hailing services, with many users praising timely arrivals , while PedidosYa frequently experiences significant delays, with orders often taking double the estimated time or more R1R4R9R18.
Is customer support effective for either app?
Neither app has effective customer support; PedidosYa users report non-existent support and difficulty contacting anyone R12R25R57, and Yandex Go's support is widely criticized for relying on automated responses and bots that fail to resolve issues R88.
Are there payment issues with PedidosYa or Yandex Go?
Both apps have payment issues; PedidosYa users frequently encounter unstable credit card processing and unacknowledged mobile deposits R6R13R15, while Yandex Go users report fluctuating and higher prices after cancellations, as well as unapproved subscription charges R61.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] PedidosYa 1/5 · US Tiempo: Siempre que ordeno por pedido ya se demos hasta el doble o más del tiempo
  2. [R4] PedidosYa 2/5 · US No es confiable: Una hora y media y aun esperando. Me dice que esta demorado. Gracias !! No me habia dado cuenta
  3. [R7] PedidosYa 1/5 · US Envío retrasado: Más de 15 minutos esperando y no llega el pedido. Un desastre. Llegara frío todo.
  4. [R9] PedidosYa 3/5 · US Tiempos no reales: Últimamente los tiempos de entrega son de más de una hora para locales aún estén cerca… malísimo
  5. [R6] PedidosYa 3/5 · US Payments are unstable: It’s easy to order. However, if paying by credit card, sometimes it works, sometimes it doesn’t. Regardless of what type of credit card (e.g. Visa, MC, AMEX). Very frustrating. Paying cash is not an issue.
  6. [R13] PedidosYa 1/5 · US Run away screaming: Have never had a worse experience with a food delivery application before. I paid via mobile deposit. Their automatic system refused to acknowledge the mobile deposit. On the third try, the system approved it but changed it to cash. At that point, I tried to cancel the order five or six times because I did not have any cash on me to pay the delivery driver. I tried to contact
  7. [R15] PedidosYa 3/5 · US Payment: I wish this app would stop blocking my cards when it rejects, it’s so annoying
  8. [R21] PedidosYa 3/5 · US Promo?: Soy usuario nuevo y no me aplicó el envío gratis a la primera compra :(
  9. [R3] PedidosYa 3/5 · US Carrefour: El nuevo update tiene varios errores (cartel de Reintentar) En Argentina Sacaron Carrefour. Lamentable.
  10. [R12] PedidosYa 3/5 · US No es suficiente: No hay servicio al cliente y la app es lenta. Devuélvanos Hugo.
  11. [R23] PedidosYa 4/5 · US Problemas con el pago: Ya me ha ocurrido en dos ocasiones hago un pedido y cuando voy hacer pago móvil se queda colgado y no me deja seguir
  12. [R25] PedidosYa 1/5 · US Servicio: Jamás pensé que fuera horrible contactar a a alguien
  13. [R47] PedidosYa 1/5 · US Mala atencion al cliente: Mandan pedidos incompletos frecuentemente
  14. [R16] PedidosYa 1/5 · US Pésimo servicio: Hice un pedido una noche de bastante frío. El restaurante tuvo el pedido 20 minutos posterior a ordenarlo pero me llegó 2 hs después por falta de personal en pedidos ya. Estaba congelado.
  15. [R22] PedidosYa 1/5 · US Frustración con Pedidos Ya: La chica del local donde pedí me dice que hace 40 minutos mi pedido está listo y el mensajero no lo recoge. El app dice que el pedido no está listo por alta demanda en el local! Esta es la peor app de pedidos que existe!
  16. [R31] PedidosYa 1/5 · US Productos dañados: Varias veces ya me han salido productos dañados, frutas podridas, y no solo eso, se tardan un mundo en llegar, claramente se ve que el repartidor va hacer otras vueltas posiblemente personales
  17. [R33] PedidosYa 1/5 · US Pedido incorrecto: Como siempre pésimo servicio
  18. [R18] PedidosYa 3/5 · US Demora mucho: Salía 40 min y cuando pagué cambió a 2 horas !!
  19. [R57] PedidosYa 1/5 · US Pésimo servicio al cliente: Nunca se puede contactar a alguien de servicio al cliente que brinde soporte. El tiempo de entrega siempre es malo, si no tienen suficientes riders deberían de ser honestos y poner un tiempo de entrega REAL.
  20. [R88] Yandex Go 1/5 · US The app is okay, but don't even hope to resolve any issue with support: The customer service is absolutely terrible. They don't solve problems, pushing them off to a bot or automated responses. · translated
  21. [R61] Yandex Go 2/5 · US Scum: If you cancel your ride then try again price is higher:/ then i will use Bolt

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store