Yandex Go

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Excellent: Clean, good smell, pleasant driver, good music. · translated
2. [R5] 5/5 · US Nice: Comfortable ride, clean car, and a pleasant experience. Highly recommended!
3. [R8] 5/5 · US Great ride: On time and polite. Nice car and cool inside!
4. [R17] 5/5 · US Review: The trip went great. The driver was very careful, calm, and attentive. Confident and safe driving style! The car was clean. Thank you for your professionalism and a pleasant trip! Recommended. · translated
5. [R6] 5/5 · US Review: Excellent trip. · translated
6. [R7] 5/5 · US Yandexk: Comments.
7. [R2] 2/5 · US Scum: If you cancel your ride then try again price is higher:/ then i will use Bolt
8. [R10] 1/5 · US .: Excellent service that has gone downhill. They inflate prices for a 6-minute trip, it's completely unreasonable. Why should I pay for half a tank of gas for the taxi driver for a 6-minute ride? · translated
9. [R25] 1/5 · US Terrible app!: Stupidity!!! Why do I have to overpay to "attract drivers" according to the support operator? · translated
10. [R26] 1/5 · US Have you seen the prices?: The price changed by 50% in 5 minutes. At two in the morning... · translated
11. [R4] 1/5 · US Unjustified parking fine: I parked the scooter at a parking spot in Yekaterinburg on Bilimbaevskaya street 14. There are 2 parking spots marked with a "P" on the map in this location. I tried to get a refund for the fine through tech support, but your colleagues, who generally can't communicate in their own words and only use copy-paste, couldn't help because they don't care about any of this. The service works... · translated
12. [R11] 1/5 · US Accused of an offense: Accused of an offense that didn't happen, charged a fine, and refuse to refund, even with evidence provided. · translated
13. [R15] 1/5 · US Yandex: Accepts orders and doesn't arrive, but still charges a fee. Support responds in no less than 48 hours, asks a clarifying question, then disappears again. · translated
14. [R22] 1/5 · US App is OK, support - don't even hope to solve any issue: The worst customer support. They don't solve problems, passing them off to a bot or automatic replies. · translated
15. [R16] 1/5 · US He scooters: I rented a scooter for 30 minutes, it turned off after 17 minutes, they didn't refund the money, and they didn't give a promo code. Just a terrible app, don't use it. · translated
16. [R24] 1/5 · US Scooter: After the last update, I can't rent a scooter. After pressing the "take photo" button, it's just a black screen and nothing else happens. · translated
17. [R31] 1/5 · US Terrible scooters and terrible support: Good day! First, every second scooter is a glitchy piece of metal that can stop mid-ride, and you can't park it, so you have to carry it and pay for it yourself. Second, the app has become completely spoiled. Support only has AI that can't solve problems and replies with generic phrases and annoying emojis 😊😊😊 · translated
18. [R9] 3/5 · US Don't reach the destination: The first one arrived at the location but stopped 100 meters short and couldn't wait, even though I messaged the driver in the chat to wait. In the end, the driver canceled the order. They charged money for both waiting and pickup. Very nasty, it's raining outside, and the service is at zero. The next driver was only found after 15 minutes. It would have been fine, but he stopped 50 meters from the entrance in heavy rain, apparently couldn't drive up. · translated
19. [R288] 3/5 · GB Maxim: I called a car, it arrived, and the driver canceled the trip right in front of me. I had to wait for another car. · translated
20. [R607] 3/5 · CA Quick reaction of tech support: A cab driver can still skip the ride and abuse the terms with zero impact on his or her rating by stoping in a substancial distance from a customer. The customer in this situation obviously can't give a fair one-star feedback to the driver. However, there's another marginally accessible way to get into driver's ear: to set one star at Apple AppStore. In this case
21. [R305] 3/5 · GB Location: My location shows completely wrong, sometimes here, sometimes somewhere else, I can't even figure out where I am. · translated
22. [R423] 3/5 · GB Geolocation: Automatic geolocation for the starting point didn't work, even though location access is enabled in the app settings. The driver had to pick us up from the actual location, which differed from what the Yandex app showed. · translated
23. [R428] 3/5 · GB GPS and Driver issues: I use the app in Georgia. The interface works pretty well but the GPS always has issues finding my place and I have to have a conversation with the driver. Most rides have been fine, but I recently had a driver who payed no attention to the navigation, then complained when I showed him where the destination (which I had booked and showed on the GPS) actually was. When he eve
24. [R695] 3/5 · AU Delay in showing taxi/car is coming. Location Chisinau/Chisinau: In the new update, version 4.19, there's a delay in showing the taxi on the map. The taxi doesn't move, freezes, drives through a lake, a forest, but not on the road, the route is displayed incorrectly. Location Chisinau, Moldova. Chisinau residents hope for adequate and quick fixes. Overall, the app is very convenient. · translated
25. [R30] 1/5 · US Worse and worse: Why did they remove the "call in advance" button? It was the most convenient tool on the market, allowing logistics to be built without having in-house cargo vehicles. Now we have to use the services of local carriers, which takes a lot of time. · translated
26. [R39] 1/5 · US Lost parcel: Terrible parcel delivery services, lost a parcel a month ago and are "looking" for it with bot spam, there's no hotline, wasted money (sent an Apple laptop). · translated
27. [R44] 1/5 · US WORST FOOD DELIVERY APP: Been using this app for some time and the service continues to get worst. They hire or subcontract to delivery people that doesn’t use any common sense. Practically every order I’ve made this year had some issues. From spilled soup all over my sandwich to brownie, to delivery person contesting where I live and arguing with me because he couldn’t read instructions, to deliv
28. [R51] 1/5 · US Raw intercity service: Booked a Moscow-St. Petersburg trip on the intercity (shuttle) service 1.5 weeks in advance for 4000 rubles. A few days later, the driver unilaterally allegedly canceled the trip, the booking was lost. In reality, the trip for the same time remained, but now for 6400 rubles. I don't want to go for that money on principle, that's not how a service should work. Thus, the driver really let me down, because... · translated
29. [R3] 1/5 · US Terrible.: They added gas stations. 1. They didn't add it to Yandex.Maps, only to the obscure "Gas Stations" app that no one uses. They advertised a useless app and ignored users. 2. The recommendation system based on reviews is definitely near zero; there are already competitors who solved this problem so clumsily, why do this at all? 3. On iPhone, the filter works hit or miss. Complete shoddy work. · translated
30. [R59] 1/5 · US Good clothing store: Some useless marketplace instead of a taxi ordering app. · translated
31. [R74] 1/5 · US No one is working with the app.: The app has become confusing with a lot of ads. Support is no help at all. Promotions are written incorrectly. · translated
32. [R75] 2/5 · US What kind of coercion?: Yandex, why do you forcibly make Yandex the homepage every time you open the browser on mobile? And you can't refuse this service? And then from the browser, you're directed to Yandex Go? · translated
33. [R32] 1/5 · US The app is good, but the company's policy is terrible: I bought a yearly subscription, the year passed, and of course, without warning, they started debiting 799 rubles a month. Well done, you work well, and it's not the first time. Last year, they even attached a fake subscription to me and debited for 2 months. · translated
34. [R35] 1/5 · US Service is disgusting: The most disgusting taxi! The trip receipt was charged 4 times more! A 7-minute drive in a village!!!!!! Not a city, for a second! It's very hot, a child called a taxi! And they steal money this way! · translated
35. [R43] 1/5 · US Taxi: Are taxi prices randomly generated? And is it normal, in your opinion, for the map during a trip to lose internet signal, making it impossible to pay for the trip? · translated
36. [R21] 3/5 · US Pre-order taxi: How do I pre-order a taxi? · translated
37. [R23] 1/5 · US Lousy app: Can't change address or cancel an order once it's placed. · translated
38. [R41] 1/5 · US Terrible: Since my child was born, there have been constant problems. It's impossible to find a taxi with a car seat. The search takes hours and results in rejections! Why do you neglect little ones so much? Even though the fare for them is much more expensive! · translated
39. [R13] 1/5 · US Me: The worst of the worst app, nothing works. · translated
40. [R177] 3/5 · US Products broken?: There is no catalog in the store section. · translated
41. [R317] 3/5 · GB Could be better: The events section in the app hasn't worked for over a month - I have to go through the browser to see everything I need. I'll change my rating after it's fixed. · translated