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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

PedidosYa vs Yango

PedidosYa 4.7★ · Free to download 45
Winner Yango
Yango 4.8★ · Free to download 65

Yango is the better choice for ride-hailing due to its generally positive feedback on driver conduct and vehicle quality, while PedidosYa struggles with consistent delivery times and payment issues.

Full reviews: PedidosYa · Yango

PedidosYa, a food delivery app, faces significant user complaints regarding delayed deliveries, payment processing issues, and poor customer service. Yango, a ride-hailing app, generally receives praise for driver politeness and vehicle cleanliness, though some users report issues with pricing, driver behavior, and map accuracy.

Head to head

Delivery/Ride Reliability & Speed edge: YangoR1R4R7R9
PedidosYa PedidosYa users frequently report excessive delays, with orders taking double the estimated time or more, often arriving cold or damaged R1R4R7R9. Some users note that the app's estimated delivery times are unrealistic R9.
Yango Yango users experience long waiting times for rides, with some drivers accepting rides while already on another trip . There are also complaints about drivers taking longer routes to increase fares . However, some users praise Yango for being fast and affordable .
Payment & Pricing tieR6R13R15R23
PedidosYa PedidosYa users encounter frequent problems with credit card payments, reporting instability, rejections, and cards being blocked R6R15R23. There are also issues with mobile deposits not being acknowledged or being incorrectly converted to cash R13. Some users struggle with payment options, including a lack of cash-on-delivery and unrefunded charges for uncreated orders R53.
Yango Yango's pricing is a point of contention, with users reporting high prices during peak hours , exorbitant prices , and frequent, unpredictable price changes . There are also accusations of the app showing different fares to customers and drivers, leading to extra charges . Some users mention the app not accepting credit cards, which is unhelpful for passengers .
Customer Service & Support tieR12R25R47R51
PedidosYa PedidosYa users consistently report a lack of customer service and difficulty contacting support R12R25R51R57. Issues like incomplete orders and unacknowledged problems are common, with users feeling unsupported R47R51R57. The in-app chat with riders is also reported to be buggy .
Yango Yango's customer service receives negative feedback, with users reporting long refund processing times R61 and a lack of accountability for rude drivers . Some users also note that the app's support dismisses claims and doesn't work on making the service safe .
App Functionality & User Experience tieR3R12R21R29
PedidosYa PedidosYa users report various app issues, including errors after updates R3, the app being slow R12, and problems with location accuracy, leading to drivers going to the wrong place R29. Some users also experience promotional offers not being applied R21 and the app asking for reviews too frequently .
Yango Yango users report issues with map accuracy and location services, leading to drivers being sent to the wrong places or taking longer routes . The app also has problems with driver messaging , and some users cannot even create an account or get the map to show their correct location . The deli part of the app is also reported as not functional .
Driver/Rider Conduct & Vehicle Quality edge: YangoR10R22R31R45
PedidosYa PedidosYa users occasionally mention problems with messengers, such as issues with picking up orders R10R22 and potentially making personal detours R31. Some orders arrive damaged R31R45 or incomplete R47.
Yango Yango receives mixed reviews on driver conduct and vehicle quality. Many users praise drivers for being polite, respectful, careful, and professional . However, a significant number of users report rude, unprofessional, and reckless drivers . Vehicle quality is also a concern, with some cars described as old, tattered, not road safe, or having unpleasant odors .
Pick PedidosYa if

you need a food and grocery delivery service and are in an area where PedidosYa has reliable service, as some users report positive experiences .

Pick Yango if

you primarily need a ride-hailing service and value drivers who are often described as polite and vehicles that are generally clean .

Evidence note: PedidosYa reviews are heavily skewed towards delivery issues and payment problems, while Yango reviews are more focused on ride-hailing experiences, with a mix of positive driver interactions and negative feedback on pricing and some driver behavior. The apps serve different primary purposes (food delivery vs. ride-hailing), making a direct feature comparison challenging.

Frequently asked

Which app has better customer service?
Neither app is consistently praised for its customer service; PedidosYa users report a general lack of support and difficulty contacting anyone R12R25R57, while Yango users complain about long refund processes and a lack of accountability for driver issues R61.
Are delivery/ride times reliable?
PedidosYa frequently experiences significant delivery delays, often double the estimated time, leading to cold or damaged orders R1R4R7R16, while Yango users report long waiting times for rides and drivers taking longer routes .
Are there issues with payments?
Yes, both apps have payment issues; PedidosYa users report unstable credit card payments, rejections, and unrefunded charges R6R15R23R53, while Yango users complain about high and fluctuating prices, extra fares, and issues with credit card acceptance .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] PedidosYa 1/5 · US Tiempo: Siempre que ordeno por pedido ya se demos hasta el doble o más del tiempo
  2. [R4] PedidosYa 2/5 · US No es confiable: Una hora y media y aun esperando. Me dice que esta demorado. Gracias !! No me habia dado cuenta
  3. [R7] PedidosYa 1/5 · US Envío retrasado: Más de 15 minutos esperando y no llega el pedido. Un desastre. Llegara frío todo.
  4. [R9] PedidosYa 3/5 · US Tiempos no reales: Últimamente los tiempos de entrega son de más de una hora para locales aún estén cerca… malísimo
  5. [R6] PedidosYa 3/5 · US Payments are unstable: It’s easy to order. However, if paying by credit card, sometimes it works, sometimes it doesn’t. Regardless of what type of credit card (e.g. Visa, MC, AMEX). Very frustrating. Paying cash is not an issue.
  6. [R13] PedidosYa 1/5 · US Run away screaming: Have never had a worse experience with a food delivery application before. I paid via mobile deposit. Their automatic system refused to acknowledge the mobile deposit. On the third try, the system approved it but changed it to cash. At that point, I tried to cancel the order five or six times because I did not have any cash on me to pay the delivery driver. I tried to contact
  7. [R15] PedidosYa 3/5 · US Payment: I wish this app would stop blocking my cards when it rejects, it’s so annoying
  8. [R23] PedidosYa 4/5 · US Problemas con el pago: Ya me ha ocurrido en dos ocasiones hago un pedido y cuando voy hacer pago móvil se queda colgado y no me deja seguir
  9. [R12] PedidosYa 3/5 · US No es suficiente: No hay servicio al cliente y la app es lenta. Devuélvanos Hugo.
  10. [R25] PedidosYa 1/5 · US Servicio: Jamás pensé que fuera horrible contactar a a alguien
  11. [R47] PedidosYa 1/5 · US Mala atencion al cliente: Mandan pedidos incompletos frecuentemente
  12. [R51] PedidosYa 1/5 · US Malisimo servicio: Malisimo servicio para clientes y negocios. No pagan a tiempo, no tienen atención al cliente, cancelan órdenes a su gusto
  13. [R3] PedidosYa 3/5 · US Carrefour: El nuevo update tiene varios errores (cartel de Reintentar) En Argentina Sacaron Carrefour. Lamentable.
  14. [R21] PedidosYa 3/5 · US Promo?: Soy usuario nuevo y no me aplicó el envío gratis a la primera compra :(
  15. [R29] PedidosYa 5/5 · US Direcciones: Tienen que acomodar la direcciones, nunca llegan a la dirección correcta
  16. [R10] PedidosYa 1/5 · US Pésimo: Los pedidos siempre tardan y siempre surge un problema con el mensajero
  17. [R22] PedidosYa 1/5 · US Frustración con Pedidos Ya: La chica del local donde pedí me dice que hace 40 minutos mi pedido está listo y el mensajero no lo recoge. El app dice que el pedido no está listo por alta demanda en el local! Esta es la peor app de pedidos que existe!
  18. [R31] PedidosYa 1/5 · US Productos dañados: Varias veces ya me han salido productos dañados, frutas podridas, y no solo eso, se tardan un mundo en llegar, claramente se ve que el repartidor va hacer otras vueltas posiblemente personales
  19. [R45] PedidosYa 1/5 · US Comida derramada: Mal servicio
  20. [R57] PedidosYa 1/5 · US Pésimo servicio al cliente: Nunca se puede contactar a alguien de servicio al cliente que brinde soporte. El tiempo de entrega siempre es malo, si no tienen suficientes riders deberían de ser honestos y poner un tiempo de entrega REAL.
  21. [R61] Yango 1/5 · US Awful Customer service / Scammy platform: I was charged 145 DHS on my Visa card for a ride that only cost 30 DHS because the driver failed to close the trip after dropping me off. When I contacted customer service, I was initially told by a representative named Ayoub that the refund would take 3 days. However, after those 3 days passed, another representative, Habiba, told me it would actually tak
  22. [R16] PedidosYa 1/5 · US Pésimo servicio: Hice un pedido una noche de bastante frío. El restaurante tuvo el pedido 20 minutos posterior a ordenarlo pero me llegó 2 hs después por falta de personal en pedidos ya. Estaba congelado.
  23. [R53] PedidosYa 1/5 · US Nunca me hicieron devolución de un dinero: Intentar realizar un pedido que se debit todo de mi tarjeta. El pedido no se creó el consumo, se hizo a la tarjeta y nunca volvieron mi dinero

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store