Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

PedidosYa vs Glovo

PedidosYa 4.7★ · Free to download 40
Winner Glovo
Glovo 4.8★ · Free to download 70

Glovo generally offers a more reliable delivery experience and better customer service, despite some issues, making it the preferred choice over PedidosYa.

Full reviews: PedidosYa · Glovo

Glovo boasts a higher lifetime rating and more reviews, with users frequently praising its fast and reliable delivery and improved customer service. PedidosYa, while easy to use, is plagued by consistent complaints about delayed deliveries, payment issues, and poor customer support.

Head to head

Delivery Speed and Reliability edge: GlovoR1R4R7R9
PedidosYa PedidosYa users frequently report excessive delays, with orders taking double the estimated time or more, often arriving cold or incomplete R1R4R7R9. Some users do report fast and punctual service .
Glovo Glovo users generally experience fast and reliable deliveries R65R96R98R100. However, some report significant delays, with food arriving cold due to drivers picking up late or making multiple stops .
Payment and Refunds tieR6R15R23R27
PedidosYa PedidosYa users encounter frequent issues with credit card payments, with transactions failing or cards being blocked R6R15R23R27. There are also reports of mobile deposits not being acknowledged or payments being incorrectly switched to cash R13. Some users also complain about not receiving refunds for canceled orders or issues with payment options .
Glovo Glovo's refund policy is a point of contention, with users reporting long waits for refunds (up to a month) for undelivered items and difficulties getting money back for canceled or incorrect orders . Some users also note limitations on cash payments for higher-priced orders .
Customer Service edge: GlovoR12R25R28R47
PedidosYa PedidosYa is heavily criticized for its lack of customer service, with users stating it's impossible to contact support, and issues like incomplete orders or damaged products go unresolved R12R25R28R47.
Glovo Glovo's customer service receives mixed reviews; while some users praise recent improvements and professionalism R92R110, others describe it as abysmal, useless, and automated, failing to resolve issues with wrong or ruined food R61R63.
App Functionality and User Experience tieR42R56R3R12
PedidosYa PedidosYa is generally described as easy to use and friendly R42R56. However, users report several bugs, including issues with updates, the app being slow, problems with chat functionality, and difficulty entering exact addresses R3R12.
Glovo Glovo's app is generally considered good and easy to use . However, some users find it less user-friendly than competitors and report bugs, such as the help option not working or difficulty finding open shops . There are also reports of issues with validation codes for US numbers .
Price and Value edge: PedidosYaR21R74R78R95
PedidosYa PedidosYa users mention issues with promotions not applying R21 but do not extensively comment on overall pricing or value.
Glovo Glovo users frequently complain about high prices, including various fees like weather fees, courier fees, and service fees R74R78R95. The 'Glovo Prime' subscription is also criticized for hidden charges, where free delivery is replaced by a higher 'weather condition charge' .
Pick PedidosYa if

you prioritize potentially lower overall costs and are willing to risk significant delivery delays and poor customer support R74R78R95.

Pick Glovo if

you value generally faster and more reliable delivery, despite potential issues with refunds and customer service, and are prepared for higher overall costs due to various fees R65R96R98R100.

Evidence note: Glovo has a significantly higher number of ratings and a slightly higher lifetime rating, indicating broader user satisfaction despite the negative reviews. PedidosYa's reviews are consistently negative across multiple dimensions, suggesting more systemic issues.

Frequently asked

Which app has better delivery times?
Glovo generally offers faster and more reliable delivery times, with many users praising its speed and punctuality R65R96R98R100. PedidosYa, in contrast, is frequently criticized for excessive delays, often taking double the estimated time or more R1R4R7R9.
Which app has better customer service?
Glovo's customer service has shown improvements, with some users commending its professionalism and responsiveness R92R110, although others still report issues with unhelpful or automated support R61R63. PedidosYa consistently receives strong criticism for its poor customer service, with users reporting an inability to contact support and unresolved issues R12R25R28R47.
Are there payment issues with either app?
Both apps have reported payment issues; PedidosYa users frequently experience problems with credit card payments failing, cards being blocked, or incorrect payment method changes R6R13R15R23. Glovo users report difficulties with their refund policy, experiencing long waits for money back and issues with charges for undelivered items or canceled orders .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] PedidosYa 1/5 · US Tiempo: Siempre que ordeno por pedido ya se demos hasta el doble o más del tiempo
  2. [R4] PedidosYa 2/5 · US No es confiable: Una hora y media y aun esperando. Me dice que esta demorado. Gracias !! No me habia dado cuenta
  3. [R7] PedidosYa 1/5 · US Envío retrasado: Más de 15 minutos esperando y no llega el pedido. Un desastre. Llegara frío todo.
  4. [R9] PedidosYa 3/5 · US Tiempos no reales: Últimamente los tiempos de entrega son de más de una hora para locales aún estén cerca… malísimo
  5. [R6] PedidosYa 3/5 · US Payments are unstable: It’s easy to order. However, if paying by credit card, sometimes it works, sometimes it doesn’t. Regardless of what type of credit card (e.g. Visa, MC, AMEX). Very frustrating. Paying cash is not an issue.
  6. [R15] PedidosYa 3/5 · US Payment: I wish this app would stop blocking my cards when it rejects, it’s so annoying
  7. [R23] PedidosYa 4/5 · US Problemas con el pago: Ya me ha ocurrido en dos ocasiones hago un pedido y cuando voy hacer pago móvil se queda colgado y no me deja seguir
  8. [R27] PedidosYa 3/5 · GB Buena la app, pero no deja ingresar medio de pago extranjero: buena la app pero no me deja ingresar un medio de pago extranjero - rechazan todos los pagos
  9. [R12] PedidosYa 3/5 · US No es suficiente: No hay servicio al cliente y la app es lenta. Devuélvanos Hugo.
  10. [R25] PedidosYa 1/5 · US Servicio: Jamás pensé que fuera horrible contactar a a alguien
  11. [R28] PedidosYa 1/5 · US Malisimos era mejor hugo: Siempre se tardan demasiado, hacen falta productos y no responden por falta de cosas
  12. [R47] PedidosYa 1/5 · US Mala atencion al cliente: Mandan pedidos incompletos frecuentemente
  13. [R42] PedidosYa 5/5 · US Fácil de Usar: La aplicación es muy amigable, fácil de usar, y en líneas generales muy cómoda
  14. [R56] PedidosYa 5/5 · US Una excelente aplicación: Siempre me salva de apuros cuando viajo por compromisos y estoy muy cansad para salir a buscar que comer, o si necesito medicina; puedo llegar a mi hotel o Airbnb y pido lo que necesito mientras descanso.
  15. [R3] PedidosYa 3/5 · US Carrefour: El nuevo update tiene varios errores (cartel de Reintentar) En Argentina Sacaron Carrefour. Lamentable.
  16. [R21] PedidosYa 3/5 · US Promo?: Soy usuario nuevo y no me aplicó el envío gratis a la primera compra :(
  17. [R74] Glovo 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
  18. [R78] Glovo 3/5 · GB Rate: Prices should be low 15 to 20%
  19. [R95] Glovo 1/5 · US Prices: Prices are extremely high!!! 50% what kind of stupid business is this? Im not using it anymore hope others will do the same cause they’re stealing from us, i don’t know about other countries but Morocco is a disaster
  20. [R65] Glovo 4/5 · US Mr Olawura: Fast and reliable
  21. [R96] Glovo 5/5 · US Good food: Right on time
  22. [R98] Glovo 5/5 · US Delivery: Fast and timing
  23. [R100] Glovo 5/5 · US RadaT.: Odlicna i brza dostava, dostavljac je bio kulturan , ljubazan svaka cast
  24. [R92] Glovo 5/5 · US Good customer service: Globo has improved its customer service 100 percent . Congratulations
  25. [R110] Glovo 5/5 · US Service and delivery: I’m extremely pleased with your service with the friend of Delivery people. It’s nice to see that you hire for people who work extremely hard to achieve their goal. They are on time. They’re very friendly pleasant modest, and grateful I lived in America for 37 years but this is my home you have developed an extremely great service say that it’s 100 times better than in Americ
  26. [R61] Glovo 1/5 · US Impossible to get account and data deleted: I’ve been asking support over two months to delete my account and data and they delay with bogus messages or say they will and never do, very concerning, I wouldn’t trust them with my payment or personal information.
  27. [R63] Glovo 3/5 · US Wrong product: Glovo delivered a wrong product. I wrote Glovo, but they would not respond. Very disappointing.
  28. [R13] PedidosYa 1/5 · US Run away screaming: Have never had a worse experience with a food delivery application before. I paid via mobile deposit. Their automatic system refused to acknowledge the mobile deposit. On the third try, the system approved it but changed it to cash. At that point, I tried to cancel the order five or six times because I did not have any cash on me to pay the delivery driver. I tried to contact

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store