Glovo

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R1] 5/5 · US Food: They are the best in everything so fast and patient 🥰❤️
2. [R5] 4/5 · US Mr Olawura: Fast and reliable
3. [R31] 5/5 · US Good food: Right on time
4. [R32] 5/5 · US Delivery: Fast and timing
5. [R9] 5/5 · US Review: Super professional, 10/10
6. [R33] 5/5 · US RadaT.: Odlicna i brza dostava, dostavljac je bio kulturan , ljubazan svaka cast
7. [R37] 5/5 · US We Love Glovo!: So convenient, and the Glovo delivery guys are awesome.
8. [R55] 5/5 · US Service and delivery: I’m extremely pleased with your service with the friend of Delivery people. It’s nice to see that you hire for people who work extremely hard to achieve their goal. They are on time. They’re very friendly pleasant modest, and grateful I lived in America for 37 years but this is my home you have developed an extremely great service say that it’s 100 times better than in Americ
9. [R24] 5/5 · US Thanks: Very reliable and they refund for missing item too 100percent
10. [R25] 5/5 · US Good customer service: Globo has improved its customer service 100 percent . Congratulations
11. [R119] 5/5 · US Application parfaite: L’interface est belle et intuitive, le support est rapide et offre des compensations au moindre petit souci, énorme catalogue. L’app est juste parfaite.
12. [R4] 5/5 · US Adoro 😍😍: Molto utile mi piace tantissimo
13. [R48] 5/5 · US First Order: Outstanding service! App worked well, updates were timely, delivery during expected time frame by nice man…all super! Will definitely use again 🥳
14. [R73] 5/5 · US Not bad: As a first time user, i was impressed how easy it was to order from the app. Option to cancel and change order or add an item/s to current order
15. [R121] 5/5 · US Delivery: First time using the app was great and will use again. Came here from The US and was told about this app and it's simple and easy
16. [R2] 1/5 · US Impossible to get account and data deleted: I’ve been asking support over two months to delete my account and data and they delay with bogus messages or say they will and never do, very concerning, I wouldn’t trust them with my payment or personal information.
17. [R12] 4/5 · US Support: I don’t see a Support Link to assist with things that are not listed under FAQ. Most apps provide support, even if it’s AI.
18. [R21] 1/5 · US Worst service: Their customer service is among the worst I’ve experienced
19. [R36] 1/5 · US Abysmal support, they rob you.: If I could give zero stars, I would. Support is automated, completely useless, and unhelpful. They will let you pay for ruined, spilled food and then tell you there is nothing they can do. Terrible company, terrible customer care. Account permanently deleted.
20. [R16] 3/5 · US Wrong product: Glovo delivered a wrong product. I wrote Glovo, but they would not respond. Very disappointing.
21. [R19] 1/5 · US 0: The command is missing 3 things. · translated
22. [R30] 1/5 · US Macdo: Vous êtes des arnaqueur jai commander 3 menu a macdo pour un montant de 313 dh pour en recevoir 1 seul quand jai signaler a l’instant meme vous avez demander de joindre une photo chose faite vous me répondait après 48 h pour me demander de vous envoyer la photo de la facture en papier alors que vous avez la commande avec le prix en statut livre jai pris des screen via votre site su montant
23. [R44] 2/5 · US Unreliable: I like to have this delivery option, though I really try to avoid using it, but it isn't reliable. My latest order was messed up and arrived 2 hours late, but they took very little responsibility to fix the issue because the delivery 'was being managed by the restaurant'. Then why have Glovo as the middle man? It's too convoluted. Just go to the source, to the store directly.
24. [R10] 1/5 · US Arnaque: Faire très attention a cette application au Maroc , méthodes frauduleuse il débite les montants qu’ils veulent sur votre compte des fois x3 le prix de la commande effectué , agent ne résous rien du tout
25. [R17] 5/5 · US Unacceptable Treatment of Customers by Glovo: It’s hard to trust a company that cancels an order on its own and then charges the customer a cancellation fee. My order was canceled by Glovo, not by me, yet money was deducted from my account. This is unfair, unprofessional, and not the way customers should be treated.
26. [R18] 1/5 · US Scummy company do not use: Took my order and my money without having an available driver no warning of this was waiting over an hour for absolutely nothing if you want something to eat don’t expect anything till the next day.
27. [R26] 5/5 · US Return my money: You guys are not doing well because I’ve sent money but not received yet and you didn’t reply on mail
28. [R11] 5/5 · US It’s too expensive: Weather fee, courier fee, service fee just for a food. They are thieves.
29. [R149] 3/5 · US Depends on the place: More often than not the food is not warm or good. And it’s over priced. You’re paying for convenience
30. [R29] 1/5 · US Prices: Prices are extremely high!!! 50% what kind of stupid business is this? Im not using it anymore hope others will do the same cause they’re stealing from us, i don’t know about other countries but Morocco is a disaster
31. [R34] 2/5 · US Glovo "Prime": They Charge you for glovo prime stating "free delivery on orders above 2800 AMD" But hey if ur order is less than that amount ull pay delivery charge but if its above it ull pay weather condition charge that will cost more than the delivery cost even on a normal sunny day no rain nothing whatsoever... the biggest scam ever "Prime"
32. [R8] 1/5 · US Fake restaurant/ suspected home cooked without license: They would approve self cooking and scamming you your food you might risk your health by eating them and the app do absolutely nothing to help or cancel orders neither refund. People on the line even try to trick me to drop off our conversation so they don’t cancel our order.
33. [R28] 1/5 · US Drivers can and will scam you: I’ve had drivers cancel my order after picking it up multiple times. Support is useless.
34. [R64] 1/5 · US The delivery guy is violence: Claim not to have change and asked me to go look for change and I told him I stated what I have before ordering so if he doesn’t have change he should give me my money and take the order back and he came down from his bike dropped what I ordered on the floor and saying he’ll beat me up so I went to the security guard and explained everything to him before the delivery
35. [R78] 1/5 · US Steals your food and charges you anyway: I used Glovo 3 times with no issues. The 4th time, I left CLEAR instructions for the driver to leave the food at the concierge…Iike I did the other 3 times. The driver pulled up, and then just pulled off. Stole the food. Chatted Glovo help/support and they refused to refund or get the food back. They said that even though the courier did NOT follow instruct
36. [R27] 1/5 · US help option not working after placing order: very buggy app all the time
37. [R57] 1/5 · US Straight up doesn’t work: Consistently fails to deliver sms or whatsapp verification (required) across devices, bizarre unhelpful error messages, then locks you out for 24hrs. Garbage.
38. [R209] 3/5 · US CC Issue: Randomly doesn’t accept my means of CC payment. I’ve checked with my bank and all is clear on that side, so I know this app is a little funky sometimes. Other than that, pretty good app
39. [R578] 3/5 · CA Service is amazing but app is buggy: After the last update, the app lags (as if mining bitcoins) on iPhone 12. · translated
40. [R23] 1/5 · US Driver comes 15 min after food prepared: My food was already cold by the time he picked it up from McDonald’s, and I paid for priority delivery. He only started moving toward the delivery when it was past due for me to obtain the order. I have screenshots. And Glovo doesn’t allow you to cancel an order when this BS happens. The lady two orders have been like this. Complete BS.
41. [R41] 1/5 · US Rating: Orders are always late recently because the courier delivers other orders first, so the product is almost inedible. · translated
42. [R54] 1/5 · US Not that Great: My order got delayed two time which is not great at all
43. [R177] 3/5 · US Tiempo: Mucho tiempo para una hamburguesa
44. [R647] 3/5 · CA Asking for personal information: I used to use the application until they asked for an "identity confirmation". And that means sending them a photo of a passport and a photo of a bank card. Are you crazy there? What is it like? But this is not too personal information for the delivery service? Now I can’t use the application because I refuse to send personal data. You are not my bank account
45. [R79] 2/5 · US This is important!: It’s so disheartening that I’m not able to place orders from home because glovo has no coverage in my area. I don’t understand why. The area in question is Idu, Abuja. The estate after Nile university(Fafu Reliable Homes), after Wupa train station also for more context. I suggest that location coverage be reviewed
46. [R222] 3/5 · US Limited.: Can’t order in the morning and it’s annoying.
47. [R279] 3/5 · GB Please: So i want to order food now... early morning... but i have to swim through hundreds of closed shops to find open shops because you don't prioritise open shops? How is this possible? Why not show shops open now then shops who open shortly after? why at 7am my third option is a shop that opens at 5pm? come on...
48. [R678] 3/5 · CA L’application à l’air géniale: Dommage que l’application ne soit pas disponible à Montréal j’espère que ça arrivera bientôt
49. [R7] 1/5 · US Needs great improvement: I am an American traveler, visiting Tunisia. Simply put, this app is nowhere near as good as DoorDash in the United States. And I would like to help improve it. First, you should include an easy to access feedback button. Every Google and Facebook product does this. Have your product managers filter through these for improvement of the product. I was able to create a su
50. [R3] 1/5 · US Fake discounts: The discount disappeared when I placed the order. · translated
51. [R47] 1/5 · US Does not work with US numbers: Tried ordering takeout but could not get a validation code to my US phone #. After so many “failed” attempts it prompted to try again tomorrow.. garbage