Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

PedidosYa vs Uber Eats

PedidosYa 4.7★ · Free to download 60
Winner Uber Eats
Uber Eats 4.8★ · Free to download 75

Uber Eats generally offers a more reliable and user-friendly experience, despite its higher costs and some customer service frustrations, while PedidosYa struggles with consistent delivery times and payment issues.

Full reviews: PedidosYa · Uber Eats

Uber Eats, with its significantly larger user base and slightly higher lifetime rating, provides a more consistent delivery service and easier app navigation compared to PedidosYa. However, both apps face criticism regarding delivery times, customer support, and pricing, with PedidosYa particularly struggling with payment processing and app functionality.

Head to head

Delivery Speed and Reliability edge: Uber EatsR1R4R7R9
PedidosYa PedidosYa users frequently report excessive delays, with orders taking double the estimated time or over an hour even for nearby locations, leading to cold or damaged food R1R4R7R9. Some users experience issues with drivers not picking up orders promptly or taking personal detours .
Uber Eats Uber Eats users also complain about long waits and orders being pushed back, sometimes waiting over two hours R61. There are reports of orders being delivered to the wrong address or not arriving at all, with drivers sometimes not matching app pictures . However, some users praise Uber Eats for fast and accurate deliveries R92.
App Functionality and Ease of Use edge: Uber EatsR3R6R13R15
PedidosYa PedidosYa is described as easy to order from R6, but users report numerous bugs and glitches, including payment processing failures, the app freezing, and issues with chat functionality R3R6R13R15. There are also complaints about inaccurate address location services .
Uber Eats Uber Eats is generally found easy to navigate and order from . However, some users experience checkout glitches requiring multiple attempts .
Payment and Pricing tieR6R13R15R23
PedidosYa PedidosYa users face significant issues with credit card payments, which are often unstable or rejected, sometimes leading to cards being blocked R6R15R23. There are also complaints about mobile deposit issues, incorrect payment method changes, and difficulties with refunds R13. Some users note the lack of a cash payment option in certain scenarios .
Uber Eats Uber Eats is frequently criticized for high fees and overall expense, with delivery fees sometimes making up almost 30% of the total cost R75R87. Users also feel that promotions are insufficient or not relevant . There are strong complaints about predatory practices, where the app tries to trick users into signing up for premium memberships or adds fees subtly R67R70. Some users report money being deducted without an order .
Customer Support tieR12R13R25R28
PedidosYa PedidosYa users consistently report poor or non-existent customer service, with difficulties contacting support for issues like delayed orders, incorrect items, or payment problems R12R13R25R28.
Uber Eats Uber Eats also receives widespread criticism for its awful customer support, with users describing it as unhelpful, unresponsive, and relying on useless agents or AI R61R79R88. Users report being run around in circles, receiving copy-paste messages, and being unable to resolve issues like stolen food or incorrect orders R88.
Features and Selection tieR3R54R56R58
PedidosYa PedidosYa offers a wide range of delivery services, including groceries R54R56. However, some users note the removal of certain popular stores R3 and a lack of specific filters, such as for celiac-friendly options R58.
Uber Eats Uber Eats is praised for having many deals and promotions , though some users find these promotions irrelevant . There are requests for better allergen information and filters, as well as more flexibility for modifying bundled items in BOGO deals .
Pick PedidosYa if

you are in a region where PedidosYa is the dominant or only reliable option, or if you prioritize a potentially lower cost over consistent reliability R54R56.

Pick Uber Eats if

you prioritize a generally more stable app experience and a wider selection of restaurants, and are willing to pay higher fees or navigate subscription offers .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning delivery issues and customer support. Uber Eats has a much larger volume of reviews, which might amplify the perception of issues, but also indicates a broader user base. PedidosYa's negative reviews are often more severe regarding core functionality like payments and app stability.

Frequently asked

Which app has better delivery times?
Uber Eats generally has a slight edge in delivery reliability, with some users reporting fast and accurate orders, although both apps receive frequent complaints about significant delays and orders not arriving as expected R92R61R1R59.
Is customer service better on PedidosYa or Uber Eats?
Neither app is praised for its customer service; both PedidosYa and Uber Eats users report poor, unhelpful, or non-existent support, with difficulties resolving issues like incorrect orders or payment problems R12R57R79R88.
Which app is more affordable?
PedidosYa's pricing is not as heavily criticized as Uber Eats, which is frequently called out for high fees, delivery charges, and predatory subscription practices that increase costs significantly R75R87.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] PedidosYa 1/5 · US Tiempo: Siempre que ordeno por pedido ya se demos hasta el doble o más del tiempo
  2. [R4] PedidosYa 2/5 · US No es confiable: Una hora y media y aun esperando. Me dice que esta demorado. Gracias !! No me habia dado cuenta
  3. [R7] PedidosYa 1/5 · US Envío retrasado: Más de 15 minutos esperando y no llega el pedido. Un desastre. Llegara frío todo.
  4. [R9] PedidosYa 3/5 · US Tiempos no reales: Últimamente los tiempos de entrega son de más de una hora para locales aún estén cerca… malísimo
  5. [R3] PedidosYa 3/5 · US Carrefour: El nuevo update tiene varios errores (cartel de Reintentar) En Argentina Sacaron Carrefour. Lamentable.
  6. [R6] PedidosYa 3/5 · US Payments are unstable: It’s easy to order. However, if paying by credit card, sometimes it works, sometimes it doesn’t. Regardless of what type of credit card (e.g. Visa, MC, AMEX). Very frustrating. Paying cash is not an issue.
  7. [R13] PedidosYa 1/5 · US Run away screaming: Have never had a worse experience with a food delivery application before. I paid via mobile deposit. Their automatic system refused to acknowledge the mobile deposit. On the third try, the system approved it but changed it to cash. At that point, I tried to cancel the order five or six times because I did not have any cash on me to pay the delivery driver. I tried to contact
  8. [R15] PedidosYa 3/5 · US Payment: I wish this app would stop blocking my cards when it rejects, it’s so annoying
  9. [R23] PedidosYa 4/5 · US Problemas con el pago: Ya me ha ocurrido en dos ocasiones hago un pedido y cuando voy hacer pago móvil se queda colgado y no me deja seguir
  10. [R12] PedidosYa 3/5 · US No es suficiente: No hay servicio al cliente y la app es lenta. Devuélvanos Hugo.
  11. [R25] PedidosYa 1/5 · US Servicio: Jamás pensé que fuera horrible contactar a a alguien
  12. [R28] PedidosYa 1/5 · US Malisimos era mejor hugo: Siempre se tardan demasiado, hacen falta productos y no responden por falta de cosas
  13. [R54] PedidosYa 5/5 · US Buen servicio: Es una buena app, la uso casi a diario para hacer el mercado
  14. [R56] PedidosYa 5/5 · US Una excelente aplicación: Siempre me salva de apuros cuando viajo por compromisos y estoy muy cansad para salir a buscar que comer, o si necesito medicina; puedo llegar a mi hotel o Airbnb y pido lo que necesito mientras descanso.
  15. [R58] PedidosYa 4/5 · US Necesitan agregar un filtro para celiacos: Antes usaba mucho más pedidos ya, ahora ya no porque al no saber si algo es para celiacos y buscar rápido vamos directo a la página del local
  16. [R59] PedidosYa 1/5 · US Servicio tardado: Demasiado tardado tomando en cuenta que mi domicilio se encuentra a 5 mins del buffalo wings de los próceres y han pasado 1hr y 15 mins. Después de ordenarlo, se esperaba que viniera a las 9:15pm, y al escribir este review recibí la notificación que estará entre 9:25-9:35pm, lo cual ya está retrasado del segundo tiempo de notificación,
  17. [R61] Uber Eats 1/5 · US Terrible service: I spoke to a support agent named Shivam, who kept telling me to wait for my order even though the estimated delivery time kept getting pushed back. It was clear that no driver was available, yet I wasn’t given any honest update or solution, just told to keep waiting while the delivery time continued to increase. Waiting over two hours for a waffle is completely unacceptable. The
  18. [R92] Uber Eats 5/5 · US Fast: It comes so fast ,and all accurate order .
  19. [R57] PedidosYa 1/5 · US Pésimo servicio al cliente: Nunca se puede contactar a alguien de servicio al cliente que brinde soporte. El tiempo de entrega siempre es malo, si no tienen suficientes riders deberían de ser honestos y poner un tiempo de entrega REAL.
  20. [R79] Uber Eats 1/5 · US Terrible app with no customer support: Uber Eats Help service is always conveniently broken from errors on their end. Terrible app, terrible service.
  21. [R88] Uber Eats 1/5 · US Awful customer support: This app has virtually 0 customer support. They discontinued the support call line so they could replace it with useless agents that don’t actually bother to read your message. I’ve been run around in circles on an extremely easy to resolve issue and have even received the same copy paste message TWICE in a row. It’s actually laughable.
  22. [R67] Uber Eats 1/5 · US Predatory practices- tries to trick you into subscription: I’m tired of priced being raised by 1/3 because I don’t sign up for their premium membership. They post on their main page that food is discounted but won’t disclose that it’s only if you sign up for their premium membership until you tap the Apple Pay button at checkout. Then when you decline, on the tip screen, it subtly shows that it ad
  23. [R70] Uber Eats 1/5 · US One because you can’t do zero: This app is far to predatory on you must find every little check box to make sure you are signing up for uber premium or signing up for some other random thing you don’t want and didn’t ask for. Just noticed they got 2 month of premium from me before I realized it signed me up because I missed unchecking a box somewhere. This company is pathetic. Uninstalled
  24. [R75] Uber Eats 3/5 · GB Price: Too expensive for food.
  25. [R87] Uber Eats 3/5 · GB Food ordering: The ordering process is great the costs are horrendous £5.79 And £2.81 It’s almost 30% of total cost and then you ask me if I want to tip the driver I will now look at other options for delivery

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store