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Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Seamless alternatives

Seamless users often seek alternatives due to high and hidden fees, unreliable delivery, and poor customer service. Many find the app's pricing unsustainable and frustrating, leading them to explore other options for food delivery.

Why users look for alternatives to Seamless

The alternatives

DoorDash
4.8★ · 22,614,579 ratings · Free

DoorDash is a convenient food delivery service known for its ease of use and generally reliable refunds for order problems R52R55R58. Users appreciate its ability to provide quick access to local restaurants and its system for addressing issues.

Better for: DoorDash is better for users who prioritize convenience and a straightforward refund process when issues arise R52R55R58. It's also suitable for those who want to easily discover local restaurants R55.

Head-to-head: Seamless vs DoorDash
Uber Eats
4.8★ · 10,531,181 ratings · Free

Uber Eats offers an easy-to-navigate platform for ordering food, and some users report positive experiences with efficient drivers and occasional promotions R69R72R75. It is seen by some as a simple way to get food quickly.

Better for: Uber Eats is better for users looking for an easy-to-navigate app and efficient delivery, especially if they can take advantage of promotions R69R72R75.

Head-to-head: Seamless vs Uber Eats
Instacart
4.8★ · 4,671,462 ratings · Free

Instacart is highly valued for its grocery delivery service, particularly by individuals with medical issues or those unable to shop in person R80. Users often praise the communication with shoppers and the accuracy and timeliness of deliveries R83R86R90.

Better for: Instacart is better for individuals who need grocery delivery due to medical reasons or convenience, valuing reliable shoppers and timely, accurate orders R80R83R86R90.

Head-to-head: Seamless vs Instacart
Grubhub
4.7★ · 4,623,491 ratings · Free

Grubhub offers an easy ordering experience with a good selection of restaurants and is noted for responsive customer service when problems occur R94R97R100. Some users find its prices competitive, especially with discounts and free delivery options R100R104.

Better for: Grubhub is better for users who appreciate a wide selection of restaurants, responsive customer support for issues, and potentially lower costs through discounts and free delivery R94R97R100R104.

Head-to-head: Seamless vs Grubhub
Postmates
4.8★ · 2,047,997 ratings · Free

Postmates is appreciated for its discounts and the convenience of delivery, with some users finding it a lifesaver R108R114R117. However, it faces criticism for high prices and delivery fees, similar to other apps .

Better for: Postmates is better for users who can utilize discounts to offset high prices and appreciate the convenience of having food delivered R108R114R117.

Head-to-head: Seamless vs Postmates
Stick with Seamless if

You should stick with Seamless if you consistently have good experiences with delivery service and find the prices reasonable for your area, as some users report excellent service and timely deliveries .

Evidence note: No alternative had too few reviews to judge.

Frequently asked

Why do people complain about Seamless fees?
People complain about Seamless fees because they find them to be high, sneaky, and often include service fees, delivery fees, and inflated item prices, which can double the cost of an order R1R3R6R7.
Is Seamless customer service helpful for order problems?
Seamless customer service is often described as unhelpful, with users reporting that they are denied refunds for missing items, cold food, or late deliveries, even with photographic evidence, and that support agents may end chats or not respond to tickets R1R4R10R15.
How does Seamless compare to DoorDash for delivery issues?
Seamless users sometimes suggest that DoorDash has a better GPS mapping system and more reliable deliveries, with Seamless users reporting frequent issues like late orders, cold food, and drivers not speaking English or responding to texts R15R17. DoorDash users, however, also report issues with extended delivery times due to multiple orders and incorrect deliveries R56R60.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Seamless 1/5 · US Crooks. Only a matter of time now.: They give people a refund cap. After that they don’t refund holding you responsible for their operational issues like restaurant and delivery people mistakes in spite of photograph evidence and even while charging astronomical fees on top of inflated item prices. I started to walk to places again or calling restaurants directly now. It is only a matter of time b
  2. [R3] Seamless 3/5 · US Prices: Bring down the prices they are ridiculous
  3. [R6] Seamless 3/5 · US Sneaky fees: Sneaky charges, but app does work well.
  4. [R7] Seamless 1/5 · US Outrageous fees: Title
  5. [R10] Seamless 1/5 · US don’t care abt their customers: ordered priority delivery. got it 15 minutes after the window promised. food was ice cold and inedible. called to ask for a refund and was told no with no explanation as to why.
  6. [R15] Seamless 1/5 · US Terrible Terrible Terrible: I have used Seamless for many years and the service has gone way down. My last 3 orders were all late and food was cold . When you reach out to help they end the chat. The drivers do not speak English and do not respond to texts or call.s. Do not use! ;(
  7. [R27] Seamless 1/5 · US Extremely disappointed with my experience using Seamless.: My order was significantly delayed, and by the time it finally arrived, the food was cold and clearly no longer fresh. After reaching out to customer support, I expected a reasonable resolution given the circumstances. Instead, I was told that a full refund could not be provided due to company policy. What made the situation even more fru
  8. [R39] Seamless 1/5 · US Very disappointed: Every time I order food lately something is always missing from my meals and support is no help
  9. [R4] Seamless 1/5 · US Not trustworthy: They cancel your order and does not compensate you.
  10. [R11] Seamless 5/5 · US Very convenient, but please stop pushing GrubHub plus on me!!: Really quick to order prices are pretty reasonable but how many times are they gonna ask me to subscribe for GrubHub plus literally every time I open the app. Please leave me alone and let me just order. I wish there was a way to opt out of these pop-ups.
  11. [R13] Seamless 2/5 · US Dark Mode: Bring dark mode back.
  12. [R45] Seamless 1/5 · US Please fix the app. Cannot add payments.: Issue ongoing for months. And customer service cannot help. Today Santosh from seamless instead of helpin deleted event he cards I had saved in the app. So now I don’t have anything need to find a computer and manually add each card back. It’s become the worst app.
  13. [R49] Seamless 1/5 · US Inefficient: I don’t usually leave reviews but I don’t see why anyone would use this app over any of the others. The app shows you where it’s locating you, but for some reason it will search in places you have recently ordered instead of where you are. I accidentally ordered for pickup at a Brooklyn location of a chain, realized immediately, but there was nothing I could do to change it. You can’t
  14. [R52] DoorDash 5/5 · US The best food drop off: They are amazing great delivery if you have a problem they will refund you credits for the app or you can just get refund for the cash you paid for the food if there is a problem!
  15. [R55] DoorDash 4/5 · US Too easy: Ordering door dash is so easy it’s somewhat addicting. It’s a life saver when you don’t have a vehicle or cannot drive or just have better things to do. Plus I use it to see what restaurants are around me if I’m not sure. But beware: you will find yourself ordering it more and more often, even when you could get it yourself. ITS JUST SO EASY AND CONVENIENT
  16. [R58] DoorDash 5/5 · US It’s very convenient: This my bestfriend when I finally get home after a 12 hour shift and I don’t feel like driving anymore
  17. [R69] Uber Eats 5/5 · US Love it!: Easy to navigate and order! Makes it so easy when you're in a hurry!
  18. [R72] Uber Eats 5/5 · US Uber Eats: It’s very simple and they give free money, cause they’re goated!!
  19. [R75] Uber Eats 5/5 · US Company and Drivers: Great company and efficient drivers
  20. [R80] Instacart 5/5 · US A great service.: I have medical issues that I won’t bore you with here but for me Instacart is a true blessing. I can’t get out to go shopping and rarely leave my apartment so this and Walmart plus are a lifeline.
  21. [R83] Instacart 5/5 · US Best service ever!: I had a last minute idea for dinner and the ordering process and communication and delivery were fantastic! Yulia did an amazing job and I’m so happy and thankful for the service!
  22. [R86] Instacart 5/5 · US Fantastic Service: I have always had a great experience with every shopper. They are usually early versus ever being late and the orders are always correct.
  23. [R90] Instacart 5/5 · US Excellent Service: Service was great. My shopper was able to pick up everything that I needed. Delivery was done within timeframe and everything was bagged and placed by the door nearly.
  24. [R94] Grubhub 5/5 · US 123 easy: Easy to order and great selection
  25. [R97] Grubhub 5/5 · US Grubhub service: So far I haven’t had any issues with the service. Drivers are following delivery instructions.
  26. [R100] Grubhub 5/5 · US Excellent service: I have been using Grubhub a lot lately since my accident. I have tried different places and different foods, for which I felt prices were v good on delivery items! I’m extremely satisfied with the service and all the help they strive to give when you run into problems. All together it’s a very good service say on a scale from 1 to 10 I put them at 15! Very customer friendly , u
  27. [R104] Grubhub 5/5 · US No fee, free delivery, plus discounts: Cheaper than other delivery services
  28. [R108] Postmates 5/5 · US Fooooodd: Yeeee I just got my food with that 50% off discount yuhhh Id buy more if they gave me a 60% off discount or a $20 discount with a minimum $20 purchase 😎😎
  29. [R114] Postmates 5/5 · US goated: LIKE WE ARE IN SUCH A FUTURE WITH THIS UBER WAYMO DELIVERY CARTS I LOVE POSTMATES IT SAVED MY LIFE AGGG
  30. [R117] Postmates 5/5 · US Love this: I love this app . Best app ever
  31. [R17] Seamless 1/5 · US Change the GPS System Please!!!: Seamless/Grubhub should switch to the GPS mapping system that DoorDash uses. I never have a problem with DoorDash deliveries.
  32. [R56] DoorDash 3/5 · US Extended delivery time: DoorDash is great except for the fact that dashers can pick up multiple orders on the way to yours, extending the time usually past an hour for delivery.
  33. [R60] DoorDash 1/5 · US Constant mess ups with orders due to delivery drivers: It saddens me to say that I’ve spent a lot of years using DoorDash and a lot of money for DoorDash to constantly have my orders mixed up messed up, delivered wrong or with issues

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store