Head-to-head
Seamless vs DoorDash
Seamless
65
Winner
DoorDash
DoorDash
70
DoorDash has a slight edge over Seamless due to its larger market presence and slightly better customer service for refunds, despite both apps facing similar user complaints regarding high fees and delivery issues.
Both Seamless and DoorDash offer convenient food delivery but are plagued by high fees and inconsistent service. DoorDash appears to handle refunds slightly better, while Seamless struggles with app functionality and customer support responsiveness.
Head to head
Seamless Seamless users appreciate its convenience and user-friendly interface, with features like re-ordering past meals and special requests . However, some users report issues with saving favorite restaurants, a lack of dark mode, and problems adding payment methods R24R13. The app is also criticized for pushy GrubHub Plus promotions and an inefficient GPS system R11R19.
DoorDash DoorDash is praised for being very convenient and easy to use, making it a life-saver for many . Users like the ability to see what restaurants are around them . However, some find the app slow to load, struggle with selecting pickup locations away from their home address, and report issues with promotions not working .
Seamless Seamless deliveries are often described as quick and on time R8. However, a significant number of users report frequent delays, cold food, and orders being cancelled R10R15R16R31. Drivers are sometimes criticized for rudeness or not speaking English R16. Some users also report missing items frequently R43.
DoorDash DoorDash is generally seen as reliable for delivery, though some users experience extended delivery times due to dashers picking up multiple orders, leading to cold food . There are also complaints about drivers delivering to the wrong address or orders being stolen . Some users note a mixed quality of dashers, with instructions going unread .
Seamless Seamless is widely criticized for its high and often 'sneaky' fees, including service fees, delivery fees, and inflated item prices R1R3R6R7. Many users feel the cost is unsustainable and has led them to reduce their usage or stop ordering R25.
DoorDash DoorDash also faces strong criticism for high prices, with users noting inflated item costs, significant delivery charges, and various service fees R61. Some users feel they pay almost double what they would if they picked up the food themselves .
Seamless Seamless customer support is frequently described as unhelpful and unresponsive, with agents ending chats or refusing refunds even with evidence R1R4R10R16. Some users report a refund cap, after which they are held responsible for operational issues R1.
DoorDash DoorDash customer service also receives many complaints about refusing refunds for missing or incorrect items, even with photographic evidence . However, some users report positive experiences, receiving credits or refunds when problems occur R62.
Pick Seamless if
You are a long-time Seamless user who appreciates its core functionality and restaurant choices, and you don't mind the occasional app glitches or high fees .
Pick DoorDash if
You prioritize convenience and a slightly better chance of getting a refund when issues arise, and you are willing to pay for a DashPass to mitigate some costs R62.
Evidence note: Both apps have a significant number of negative reviews regarding high fees and delivery issues, which is common for the industry. DoorDash has a much larger volume of reviews, which might skew perceptions of its issues simply due to scale.
Frequently asked
Are Seamless and DoorDash expensive?
Which app has better customer service for refunds?
What reviewers actually said
Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.
- [R11] Seamless Very convenient, but please stop pushing GrubHub plus on me!!: Really quick to order prices are pretty reasonable but how many times are they gonna ask me to subscribe for GrubHub plus literally every time I open the app. Please leave me alone and let me just order. I wish there was a way to opt out of these pop-ups.
- [R13] Seamless Dark Mode: Bring dark mode back.
- [R19] Seamless Change the GPS System Please!!!: Seamless/Grubhub should switch to the GPS mapping system that DoorDash uses. I never have a problem with DoorDash deliveries.
- [R24] Seamless Cannot SAVE favorites: With recent update, there is no way to save any new restaurants I find. Each attempt to tap on the heart icon gives me a "save failed" prompts. I now save restaurants I like on another competitor's app until fixed
- [R8] Seamless Becinos: Excellent service always on time
- [R10] Seamless don’t care abt their customers: ordered priority delivery. got it 15 minutes after the window promised. food was ice cold and inedible. called to ask for a refund and was told no with no explanation as to why.
- [R15] Seamless Clunky App but Worse Service: Orders constantly get delayed over an hour from their original estimate, often times they'll get delayed multiple times then cancelled completely. I have seamless+ through my CC, which is why I use it, but honestly it's not worth the hassle.
- [R16] Seamless Terrible Terrible Terrible: I have used Seamless for many years and the service has gone way down. My last 3 orders were all late and food was cold . When you reach out to help they end the chat. The drivers do not speak English and do not respond to texts or call.s. Do not use! ;(
- [R1] Seamless Crooks. Only a matter of time now.: They give people a refund cap. After that they don’t refund holding you responsible for their operational issues like restaurant and delivery people mistakes in spite of photograph evidence and even while charging astronomical fees on top of inflated item prices. I started to walk to places again or calling restaurants directly now. It is only a matter of time b
- [R3] Seamless Prices: Bring down the prices they are ridiculous
- [R6] Seamless Sneaky fees: Sneaky charges, but app does work well.
- [R7] Seamless Outrageous fees: Title
- [R4] Seamless Not trustworthy: They cancel your order and does not compensate you.
- [R25] Seamless Fees: Delivery fees and service fees typically double the cost of every order. It’s unsustainable and I’ve stopped many times before hitting submit when the actual price is calculated
- [R61] DoorDash don't waste your time or money: this app sucks, fees are to high and customer service is really poor.
- [R31] Seamless Extremely disappointed with my experience using Seamless.: My order was significantly delayed, and by the time it finally arrived, the food was cold and clearly no longer fresh. After reaching out to customer support, I expected a reasonable resolution given the circumstances. Instead, I was told that a full refund could not be provided due to company policy. What made the situation even more fru
- [R62] DoorDash The best food drop off: They are amazing great delivery if you have a problem they will refund you credits for the app or you can just get refund for the cash you paid for the food if there is a problem!
- [R43] Seamless Very disappointed: Every time I order food lately something is always missing from my meals and support is no help
Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store