Seamless

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R12] 5/5 · US Very convenient, but please stop pushing GrubHub plus on me!!: Really quick to order prices are pretty reasonable but how many times are they gonna ask me to subscribe for GrubHub plus literally every time I open the app. Please leave me alone and let me just order. I wish there was a way to opt out of these pop-ups.
2. [R16] 4/5 · US Food Good, Seamless Okay: Pay your delivery drivers better and I’d make it 5 stars. Very convenient, 10/10.
3. [R27] 5/5 · US User friendly with lots of features: Lots of features to choose what you want to order with special request and choose your pick up for delivery times, depending on the venue. I love the feature that remembers what I’ve ordered in the past and allows me to re-order it with one quick. I wish it had a longer memory.
4. [R41] 5/5 · US I can order without a headache: It make it easy to get food
5. [R54] 5/5 · US Great Choices & Quick Delivery!!: I had quit ordering through Uber Eats & Grubhub because they were constantly taking money off of my cards without any authorization. Seamless doesn’t do this, they have all of the same restaurants and no extra monthly fees
6. [R134] 5/5 · US Convenient with limitations: Lots of great restaurants to choose from. Service fees are ridiculously high. Menu selection are often too limited. Overall good.
7. [R179] 5/5 · US Good if you don’t feel like cooking.: Great choice of restaurants. App is very ease to navigate.
8. [R65] 5/5 · US Good price: The only other price is the same pretty much as everybody else's so it's really good, but they also respond quickly when you have a problem and they are very fair they don't make it an issue
9. [R94] 5/5 · US Long time user: Seamless is great, and always have positive experiences with their customer support. Thank you!
10. [R132] 5/5 · US Customer Chat: I was honestly shocked by how well and quickly the chat function worked on the app. I accidentally placed my order to the wrong address and a real person within 1 minute responded, canceled my order, and issued me a full refund - even though it was my fault…
11. [R142] 5/5 · US Seamless - great app: Great customer service
12. [R51] 5/5 · US It just keeps getting better!: I've been a Seamless fan for several years now. I love everything about you guys, but now...you have better service and fees than the other guys !
13. [R95] 5/5 · US What the Heck!!: Are you kidding me. I just compared the prices from this to DoorDash, uber eats, AND grubhub and this is so much cheaper even without any subscription. I hope they don’t raise the prices because I’m so happy I’m not paying $5 in delivery and $7 and taxes every order it’s incredible. And I haven’t even heard of this app until yesterday! Definitely use this app from now on.
14. [R138] 5/5 · US Better Pricing: To me, it seems Seamless have a much better pricing service than the others.
15. [R1] 1/5 · US Crooks. Only a matter of time now.: They give people a refund cap. After that they don’t refund holding you responsible for their operational issues like restaurant and delivery people mistakes in spite of photograph evidence and even while charging astronomical fees on top of inflated item prices. I started to walk to places again or calling restaurants directly now. It is only a matter of time b
16. [R4] 1/5 · US Outrageous fees: Title
17. [R11] 2/5 · US This is getting so damn expensive: Remember when you called the restaurant and they brought you the food? No service fee. No delivery. Just a tip and a thank you. Now there’s a middle man for a system that actually worked. People just can’t stand to keep their money.
18. [R13] 2/5 · US Fees: Delivery fees and service fees typically double the cost of every order. It’s unsustainable and I’ve stopped many times before hitting submit when the actual price is calculated
19. [R5] 1/5 · US don’t care abt their customers: ordered priority delivery. got it 15 minutes after the window promised. food was ice cold and inedible. called to ask for a refund and was told no with no explanation as to why.
20. [R8] 1/5 · US Terrible Terrible Terrible: I have used Seamless for many years and the service has gone way down. My last 3 orders were all late and food was cold . When you reach out to help they end the chat. The drivers do not speak English and do not respond to texts or call.s. Do not use! ;(
21. [R21] 1/5 · US Extremely disappointed with my experience using Seamless.: My order was significantly delayed, and by the time it finally arrived, the food was cold and clearly no longer fresh. After reaching out to customer support, I expected a reasonable resolution given the circumstances. Instead, I was told that a full refund could not be provided due to company policy. What made the situation even more fru
22. [R25] 1/5 · US Can someone recommend something better?: Hidden fees, the total and time on the app are way less than what you actually pay and have to wait. If there’s a problem with your food and you submit a ticket, they don’t get back to you.
23. [R3] 1/5 · US Not trustworthy: They cancel your order and does not compensate you.
24. [R6] 2/5 · US Dark Mode: Bring dark mode back.
25. [R35] 1/5 · US Please fix the app. Cannot add payments.: Issue ongoing for months. And customer service cannot help. Today Santosh from seamless instead of helpin deleted event he cards I had saved in the app. So now I don’t have anything need to find a computer and manually add each card back. It’s become the worst app.
26. [R37] 1/5 · US Inefficient: I don’t usually leave reviews but I don’t see why anyone would use this app over any of the others. The app shows you where it’s locating you, but for some reason it will search in places you have recently ordered instead of where you are. I accidentally ordered for pickup at a Brooklyn location of a chain, realized immediately, but there was nothing I could do to change it. You can’t
27. [R52] 1/5 · US The system was lagging and glitchy. I almost felt not confident replacing the order.: I was making the order and finalizing payment when I noticed the system was glitchy and lagging. I wasn't confident it was gonna go through or if I'd get charged incorrectly.
28. [R10] 1/5 · US Change the GPS System Please!!!: Seamless/Grubhub should switch to the GPS mapping system that DoorDash uses. I never have a problem with DoorDash deliveries.
29. [R31] 1/5 · US Terrible delivery drivers: Drivers are rude I just had an $70 order cancelled because the driver was being rude with the restaurant. Drivers also call you to come get your food when you tip but bring food to your door with no issue when you don’t tip. Tips shouldn’t be applied until after delivery and drivers should be penalized for such rude behavior
30. [R108] 4/5 · US Delivery: My only complaint is that your drivers always leave my food on the ground. I literally hate my food sitting on the ground. If it happens again today, I will be done.
31. [R23] 1/5 · US Dishonest pricing, bogus service fees: Not only do they inflate prices from the restaurant without telling you, they add service fees in place of delivery frees so they can make you pay for free deliver and still charge you for it.
32. [R50] 1/5 · US Poor service: Menu items prices are higher than what’s advertised in the local store. Multiple fees added which makes a sample one meal order rising above $30 . Highway robbery
33. [R79] 1/5 · US Prices are higher than the restaurants: The prices on this app are higher than the restaurant’s webpage.
34. [R19] 5/5 · US Usually very good: Only issue I ever have is that restaurants forget items a lot. But seamless always refunds no problem! Just disappointing.
35. [R42] 1/5 · US Useless: Huge bait and switch on delivery and pickup times; fake times designed to make you order. No recourse at all when it immediately after ordering adds 30-60 mins. Ridiculous.
36. [R55] 4/5 · US Greedy: Not sure why there’s a 5% service fee on every order now, seriously Jeff Bezos, don’t you have enough money already??? This is monopoly pricing, like we already have sales tax on food now a “service fee” and tip the driver because you probably aren’t sharing it with them. I really don’t think you should be charging more than $1 per order for your “role” in this transaction!