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Updated July 2026 · real, multi-region App Store reviews
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Is it worth paying for

Seamless

45
Value score / 100 Worth paying? No Skip it

Seamless is generally convenient for food delivery, but its high fees and inconsistent customer service make it a questionable value for many users, despite a high lifetime rating.

Free to download seen up to $300 4.8★ lifetime (497,512) since 2010

Seamless offers a convenient way to order food with features like re-ordering past meals, but it is plagued by numerous complaints about excessive fees, inflated menu prices, and poor customer support regarding order issues. While some users find it reliable and even cheaper than competitors, the high costs and service inconsistencies often outweigh the convenience.

Free vs paid

The app is free to download and use for ordering food, but users consistently report significant additional costs through delivery fees, service fees, and inflated menu prices R7R10R17R19. There are mentions of a 'Seamless+' or 'GrubHub plus' subscription, sometimes offered through credit cards, but reviews suggest that even with a membership, prices might be higher than competitors like DoorDash R18R176.

Value complaints

  • Customers frequently complain about excessive and hidden fees, including delivery fees, service fees, and inflated menu prices, often doubling the cost of an order.R7R10R17R19
  • The app is criticized for pre-filling tip percentages based on tax and fees, and for not allowing users to add tips after delivery.R28R81R135
  • Promotional codes and coupons are often reported as not working or vanishing, leading to unexpected higher prices.R72R73R74
  • Some users find competitors like DoorDash to offer better deals and choices, even without a paid membership.R176
  • The app frequently pushes subscriptions like GrubHub plus, which can be annoying.R18R80

Where it delivers

  • Seamless is praised for its convenience, ease of use, and features like quick re-ordering of past meals.R1R2R4R5
  • Some users report positive experiences with customer support, including quick responses and refunds for order issues.R25R71R99R137
  • A few users find Seamless to be cheaper than other delivery services like DoorDash, Uber Eats, and Grubhub.R57R100
  • The app offers a wide selection of restaurants.R60R139
Worth paying if

It is not worth paying for Seamless's services if you are concerned about cost, as the fees and inflated prices are a major point of contention for many users R10R17R19.

Skip / stay free if

You should skip Seamless if you are on a budget or expect transparent pricing, as the app is known for numerous hidden and excessive fees R7R10R17R19. Also skip if you prioritize reliable delivery times and responsive customer support, as many users report issues with late or cancelled orders and unhelpful support R7R9R11R14.

Evidence note: The lifetime rating of 4.8 from nearly 500,000 ratings suggests overall satisfaction, but recent reviews are heavily skewed negative, primarily due to pricing and service issues. The review data provided contains a disproportionate number of negative reviews compared to the lifetime rating, indicating a potential decline in user satisfaction.

Frequently asked

Are there hidden fees on Seamless?
Yes, many users report numerous hidden and excessive fees, including delivery fees, service fees, and inflated menu prices, which can significantly increase the total cost of an order R7R10R17R19.
How does Seamless customer service handle issues?
Customer service experiences are mixed, with some users reporting quick and helpful resolutions, including refunds for order errors R25R71R99R137, while many others describe unhelpful, rude, or unresponsive support, sometimes refusing refunds even with evidence R7R9R11R14.
Is Seamless more expensive than other food delivery apps?
Many users find Seamless to be more expensive than calling restaurants directly or using competitor apps like DoorDash, even with a paid membership R17R21R54R85, although a few reviews claim it can be cheaper than DoorDash, Uber Eats, and Grubhub R100.
Are there issues with delivery times and order accuracy?
Yes, many reviews indicate frequent problems with delivery, including significant delays, cold food, cancelled orders, and missing items R11R14R16R27.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R7] 1/5 · US Crooks. Only a matter of time now.: When i contact customer service everyone is a supervisor. Seems thats another lie they implemented to prevent escalation. They give customers a refund cap. After that they don’t refund holding you responsible for their operational issues like restaurant and delivery people mistakes in spite of photograph evidence and even while charging astronomical fees on top
  2. [R10] 1/5 · US Outrageous fees: Title
  3. [R17] 2/5 · US This is getting so damn expensive: Remember when you called the restaurant and they brought you the food? No service fee. No delivery. Just a tip and a thank you. Now there’s a middle man for a system that actually worked. People just can’t stand to keep their money.
  4. [R19] 3/5 · US Fees: Delivery fees and service fees typically double the cost of every order. It’s unsustainable and I’ve stopped many times before hitting submit when the actual price is calculated
  5. [R28] 1/5 · US Outrageous fees: Not only expensive, they default their %age for your tip based on tax and fees.
  6. [R81] 1/5 · US Prefilling Tips: Stop.
  7. [R135] 3/5 · US Tipping: I want to be able to add a tip after delivery, but I can’t do that consistently. Please fix this
  8. [R72] 1/5 · US Promo Codes: They never work or only apply on deliveries.
  9. [R73] 1/5 · US Promos vanish: You think you have a promo deal and suddenly it’s gone. Wrote to Seamless and they claim it never existed. Worst of the delivery services
  10. [R74] 1/5 · US Coupons don't work: Timed coupons don't work within 15 minutes of the end time. Planning an order with a discount that ends at 10am means putting it in by 9:45. Imagine filling your cart and then not being able to afford it and having to empty it because the price is higher than what was promised. Fix this and be honest with customers.
  11. [R176] 3/5 · US Few choices, way more expensive: I tried this on a free trial. Accidentally kept it another month. I do not have a membership at door dash, and somehow everything is cheaper there even though I paid for seamless. Way better deals and way better choices at door dash, even without the paid membership.
  12. [R18] 5/5 · US Very convenient, but please stop pushing GrubHub plus on me!!: Really quick to order prices are pretty reasonable but how many times are they gonna ask me to subscribe for GrubHub plus literally every time I open the app. Please leave me alone and let me just order. I wish there was a way to opt out of these pop-ups.
  13. [R80] 1/5 · US Somehow worse than Grubhub despite being the same company: This app is poorly designed. It won’t let you join group orders until you first join them on the website. It refuses to let you pay with Apple Pay. But on the plus side, it tried at every single screen to get me to upgrade to Grubhub+, so it’s good at that. Their CEO should be proud.
  14. [R1] 5/5 · US One of My Most Relied Upon Relationships: Super! I love that I can just hit the usual and the last several orders appear. Works for me!
  15. [R2] 4/5 · US Single and hungry: Seamless is wife, and she’s a great cook!
  16. [R4] 5/5 · US Quick: Always reliable
  17. [R5] 5/5 · US LeVain Delivery: As Always perfect food with polite delivery
  18. [R25] 5/5 · US Usually very good: Only issue I ever have is that restaurants forget items a lot. But seamless always refunds no problem! Just disappointing.
  19. [R71] 5/5 · US Good price: The only other price is the same pretty much as everybody else's so it's really good, but they also respond quickly when you have a problem and they are very fair they don't make it an issue
  20. [R99] 5/5 · US Long time user: Seamless is great, and always have positive experiences with their customer support. Thank you!
  21. [R137] 5/5 · US Customer Chat: I was honestly shocked by how well and quickly the chat function worked on the app. I accidentally placed my order to the wrong address and a real person within 1 minute responded, canceled my order, and issued me a full refund - even though it was my fault…
  22. [R57] 5/5 · US It just keeps getting better!: I've been a Seamless fan for several years now. I love everything about you guys, but now...you have better service and fees than the other guys !
  23. [R100] 5/5 · US What the Heck!!: Are you kidding me. I just compared the prices from this to DoorDash, uber eats, AND grubhub and this is so much cheaper even without any subscription. I hope they don’t raise the prices because I’m so happy I’m not paying $5 in delivery and $7 and taxes every order it’s incredible. And I haven’t even heard of this app until yesterday! Definitely use this app from now on.
  24. [R60] 5/5 · US Great Choices & Quick Delivery!!: I had quit ordering through Uber Eats & Grubhub because they were constantly taking money off of my cards without any authorization. Seamless doesn’t do this, they have all of the same restaurants and no extra monthly fees
  25. [R139] 5/5 · US Convenient with limitations: Lots of great restaurants to choose from. Service fees are ridiculously high. Menu selection are often too limited. Overall good.
  26. [R9] 1/5 · US Not trustworthy: They cancel your order and does not compensate you.
  27. [R11] 1/5 · US don’t care abt their customers: ordered priority delivery. got it 15 minutes after the window promised. food was ice cold and inedible. called to ask for a refund and was told no with no explanation as to why.
  28. [R14] 1/5 · US Terrible Terrible Terrible: I have used Seamless for many years and the service has gone way down. My last 3 orders were all late and food was cold . When you reach out to help they end the chat. The drivers do not speak English and do not respond to texts or call.s. Do not use! ;(
  29. [R21] 1/5 · US Seamless robs you both ways!: They charge BOTH you AND restaurants fees. Thugs that rob you blind in daylight. No wonder things are expensive.
  30. [R54] 1/5 · US Technology companies: I don’t actually order that much from Seamless or others, therefore I can give you a longer term view of my experience and it’s not good. Cook at home. $101.30 for a couple of Thai dishes and the order has been delayed for over an hour. I tip well and even so… but the cost is insane. You can buy groceries for a week for $100… the food and service is $50 at best and you’re pay
  31. [R85] 1/5 · US Prices are higher than the restaurants: The prices on this app are higher than the restaurant’s webpage.
  32. [R16] 1/5 · US Change the GPS System Please!!!: Seamless/Grubhub should switch to the GPS mapping system that DoorDash uses. I never have a problem with DoorDash deliveries.
  33. [R27] 1/5 · US Extremely disappointed with my experience using Seamless.: My order was significantly delayed, and by the time it finally arrived, the food was cold and clearly no longer fresh. After reaching out to customer support, I expected a reasonable resolution given the circumstances. Instead, I was told that a full refund could not be provided due to company policy. What made the situation even more fru

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store