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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Seamless vs Uber Eats

Seamless 4.8★ · Free to download 65
Winner Seamless
Uber Eats 4.8★ · Free to download 60

Seamless and Uber Eats both face significant user complaints regarding high fees and poor customer support, but Seamless appears to have a slight edge in customer service responsiveness and refund policies.

Full reviews: Seamless · Uber Eats

Seamless and Uber Eats are popular food delivery apps, both offering convenience but drawing criticism for high fees and inconsistent service. While Uber Eats has a larger user base, Seamless users report slightly better experiences with refunds and fewer predatory subscription practices.

Head to head

Pricing and Fees tieR1R3R6R7
Seamless Seamless users frequently complain about high and sneaky fees, including service fees, delivery fees, and inflated item prices, making ordering too expensive and unsustainable R1R3R6R7. Some users note that the app charges both customers and restaurants, contributing to higher costs .
Uber Eats Uber Eats users also express significant frustration with high prices and excessive fees, including delivery and service fees, which can make up a large percentage of the total cost . Many feel that even with a premium membership like Uber One, fees are still too high .
Customer Service and Refunds edge: SeamlessR1R10R16R20
Seamless Seamless's customer service receives mixed reviews. Some users report being denied refunds for cold or delayed food, or for missing items, citing refund caps or company policy R1R10R31. However, other users state that Seamless always refunds for forgotten items without a problem R20. There are also complaints about support ending chats or being unhelpful with app issues R16.
Uber Eats Uber Eats faces widespread criticism for its terrible and unhelpful customer support, with users reporting issues like being told to wait indefinitely for delayed orders, being denied refunds for undelivered or incorrect orders, and encountering broken help services or unresponsive AI . Many users express frustration over the lack of human support and accountability .
Delivery Reliability and Quality tieR8R10R11R15
Seamless Seamless deliveries are often praised for being on time and quick R8R11. However, a significant number of users report frequent delays, cold food, and orders being cancelled R10R15R16R31. Some also mention issues with drivers being rude, not speaking English, or not responding to texts R16.
Uber Eats Uber Eats deliveries are described as fast and accurate by some . Conversely, many users experience significant delays, orders delivered to the wrong address, or orders never arriving at all . There are also complaints about drivers stealing food or delivering items in poor condition .
App Usability and Features edge: SeamlessR11R12R13R15
Seamless Seamless is generally considered user-friendly, convenient, and easy to order from, with features like remembering past orders R11. However, some users find the app clunky and report issues like inability to save favorites, problems adding payments, and unwanted pop-ups for subscriptions R11R12R13R15.
Uber Eats Uber Eats is often praised for being easy to navigate and simple to order from . However, users frequently complain about predatory practices, such as being tricked into signing up for premium memberships or subscriptions R67. Other issues include checkout glitches, difficulty using promotion codes, and a lack of allergy options or modifier flexibility for deals .
Pick Seamless if

Pick Seamless if you prioritize an app with generally good usability and a slightly better track record for handling refunds, despite some inconsistencies R20. It might also be a better choice if you want to avoid the aggressive subscription pushes reported with Uber Eats R11.

Pick Uber Eats if

Pick Uber Eats if you are looking for an app with a very large selection of restaurants and frequent deals or promotions, and are willing to navigate potential issues with customer support and high fees .

Evidence note: Both apps have a large number of negative reviews, particularly concerning fees and customer service, which is common for food delivery services. The evidence for customer service is stronger for Uber Eats' negative experiences.

Frequently asked

Are Seamless and Uber Eats expensive?
Yes, both Seamless and Uber Eats are frequently criticized by users for being expensive due to high service fees, delivery fees, and sometimes inflated item prices (R1, R7, R25, R51 for Seamless; , , , for Uber Eats). Many users feel the costs are unsustainable and limit their usage.
Which app has better customer service for refunds?
Seamless appears to have a slight edge in customer service for refunds, with some users reporting that the app 'always refunds no problem' for forgotten items R20, although others have been denied refunds R1R10R31. Uber Eats, however, receives more widespread and severe criticism for its 'terrible' and 'unhelpful' customer support, with many users stating they are denied refunds even for undelivered or incorrect orders .
Do Seamless and Uber Eats have hidden fees?
Yes, both Seamless and Uber Eats are accused of having hidden or sneaky fees. Seamless users specifically mention 'sneaky charges' and 'dishonest pricing' where prices are inflated and service fees replace delivery fees R6R35R37. Uber Eats users report that fees are subtly added to orders, especially if they decline premium memberships R67.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Seamless 1/5 · US Crooks. Only a matter of time now.: They give people a refund cap. After that they don’t refund holding you responsible for their operational issues like restaurant and delivery people mistakes in spite of photograph evidence and even while charging astronomical fees on top of inflated item prices. I started to walk to places again or calling restaurants directly now. It is only a matter of time b
  2. [R3] Seamless 3/5 · US Prices: Bring down the prices they are ridiculous
  3. [R6] Seamless 3/5 · US Sneaky fees: Sneaky charges, but app does work well.
  4. [R7] Seamless 1/5 · US Outrageous fees: Title
  5. [R10] Seamless 1/5 · US don’t care abt their customers: ordered priority delivery. got it 15 minutes after the window promised. food was ice cold and inedible. called to ask for a refund and was told no with no explanation as to why.
  6. [R16] Seamless 1/5 · US Terrible Terrible Terrible: I have used Seamless for many years and the service has gone way down. My last 3 orders were all late and food was cold . When you reach out to help they end the chat. The drivers do not speak English and do not respond to texts or call.s. Do not use! ;(
  7. [R20] Seamless 5/5 · US Usually very good: Only issue I ever have is that restaurants forget items a lot. But seamless always refunds no problem! Just disappointing.
  8. [R8] Seamless 5/5 · US Becinos: Excellent service always on time
  9. [R11] Seamless 5/5 · US Very convenient, but please stop pushing GrubHub plus on me!!: Really quick to order prices are pretty reasonable but how many times are they gonna ask me to subscribe for GrubHub plus literally every time I open the app. Please leave me alone and let me just order. I wish there was a way to opt out of these pop-ups.
  10. [R15] Seamless 3/5 · US Clunky App but Worse Service: Orders constantly get delayed over an hour from their original estimate, often times they'll get delayed multiple times then cancelled completely. I have seamless+ through my CC, which is why I use it, but honestly it's not worth the hassle.
  11. [R12] Seamless 3/5 · US ugh: can you please add "ratings" to the notifications area. i would like the option to turn that off. especially as someone who pays as a premium member.
  12. [R13] Seamless 2/5 · US Dark Mode: Bring dark mode back.
  13. [R25] Seamless 2/5 · US Fees: Delivery fees and service fees typically double the cost of every order. It’s unsustainable and I’ve stopped many times before hitting submit when the actual price is calculated
  14. [R51] Seamless 2/5 · US $$$$$: Ordering has become too expensive. The service fees, taxes, city fees are insane
  15. [R31] Seamless 1/5 · US Extremely disappointed with my experience using Seamless.: My order was significantly delayed, and by the time it finally arrived, the food was cold and clearly no longer fresh. After reaching out to customer support, I expected a reasonable resolution given the circumstances. Instead, I was told that a full refund could not be provided due to company policy. What made the situation even more fru
  16. [R35] Seamless 1/5 · US Dishonest pricing, bogus service fees: Not only do they inflate prices from the restaurant without telling you, they add service fees in place of delivery frees so they can make you pay for free deliver and still charge you for it.
  17. [R37] Seamless 1/5 · US Can someone recommend something better?: Hidden fees, the total and time on the app are way less than what you actually pay and have to wait. If there’s a problem with your food and you submit a ticket, they don’t get back to you.
  18. [R67] Uber Eats 1/5 · US Predatory practices- tries to trick you into subscription: I’m tired of priced being raised by 1/3 because I don’t sign up for their premium membership. They post on their main page that food is discounted but won’t disclose that it’s only if you sign up for their premium membership until you tap the Apple Pay button at checkout. Then when you decline, on the tip screen, it subtly shows that it ad

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store