Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Seamless vs Grubhub

Seamless 4.8★ · Free to download 65
Winner Grubhub
Grubhub 4.7★ · Free to download 75

Grubhub generally offers a better overall experience with more reliable customer service and perceived better value, especially for Prime members, despite both apps sharing common issues like high fees and occasional delivery problems.

Full reviews: Seamless · Grubhub

Both Seamless and Grubhub face user complaints about high fees and delivery issues, but Grubhub appears to have an edge in customer service and offers better value through its Prime integration. Seamless users frequently cite issues with refunds and cold food, while Grubhub users, despite similar complaints, often praise its customer support and discounted delivery options.

Head to head

Pricing and Fees edge: GrubhubR1R3R6R7
Seamless Seamless users consistently complain about high and sneaky fees, including service fees, delivery fees, and inflated item prices, making ordering expensive and unsustainable R1R3R6R7. Some users even stopped ordering due to these costs .
Grubhub Grubhub users also frequently express frustration over high prices and fees, noting that orders can almost double in cost . However, many users appreciate that Grubhub, especially with Amazon Prime, offers lower fees, free delivery, and discounts, making it cheaper than competitors . Some users feel the 'free delivery' for Prime members is misleading, requiring a minimum order .
Delivery Reliability & Food Quality tieR10R15R16R19
Seamless Seamless users report frequent issues with delayed orders, cold food, and missing items R10R15R16. Some orders are delayed multiple times or cancelled completely R15. Drivers are sometimes described as rude or unresponsive R16. There are also complaints about inaccurate GPS leading to delivery problems R19.
Grubhub Grubhub also faces complaints about late deliveries and cold food, with some users experiencing 2-hour wait times . Drivers sometimes ignore delivery instructions . However, some users praise Grubhub for always bringing the right order and delivering fast .
Customer Service & Refunds edge: GrubhubR1R4R10R16
Seamless Seamless customer service is frequently criticized for being unhelpful, refusing refunds for operational issues or cold/inedible food, and even ending chats R1R4R10R16. Users mention a refund cap and difficulty getting compensation even with photo evidence R1. Some users had positive experiences with refunds for missing items .
Grubhub Grubhub's customer service receives mixed reviews. Many users praise it as excellent, responsive, understanding, and quick to correct problems . They are seen as helpful in stressful situations and better than competitors . However, other users report unhelpful customer service, refusal to refund for undelivered or incorrect orders, and issues with payment problems .
App Functionality & User Experience tieR11R13R24R30
Seamless Seamless is generally described as user-friendly and convenient, with features like remembering past orders and allowing special requests R30. However, recent updates caused issues like inability to save favorite restaurants R24 and problems adding payments . Users also dislike constant Grubhub+ pop-ups R11 and the removal of dark mode R13.
Grubhub Grubhub is considered easy to order from with a great selection . However, the app has functionality issues, such as sorting problems , needing to close and reopen to proceed with an order , and an unintuitive location selection . Many users are frustrated by the removal of dark mode R88R99R101. There are also accessibility concerns for blind users regarding payment methods .
Pick Seamless if

you prioritize a generally user-friendly app interface for ordering and re-ordering, and are less concerned about potential high fees or customer service issues with refunds R30.

Pick Grubhub if

you are an Amazon Prime member looking for potential discounts and free delivery, or if you value strong customer service that is often praised for resolving issues .

Evidence note: Both apps have a significant number of negative reviews, particularly concerning fees and delivery issues. Grubhub's positive customer service mentions are more frequent and detailed than Seamless'.

Frequently asked

Which app has lower fees?
Grubhub generally offers lower prices and fees, especially for Amazon Prime members who can get free delivery and other discounts, making it often cheaper than other delivery services . Seamless users frequently complain about high and sneaky fees, including service fees and inflated item prices R1R3R6R7.
Which app has better customer service for issues?
Grubhub's customer service is frequently praised by users for being excellent, responsive, understanding, and quick to correct problems, with many finding them helpful in stressful situations . Seamless's customer service, in contrast, is often criticized for being unhelpful, refusing refunds for operational issues or cold food, and sometimes ending chats R1R4R10R16.
Do either of these apps offer dark mode?
Both Seamless and Grubhub users complain about the removal of dark mode, indicating that it was previously available but is no longer an option R13R88R99R101.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R1] Seamless 1/5 · US Crooks. Only a matter of time now.: They give people a refund cap. After that they don’t refund holding you responsible for their operational issues like restaurant and delivery people mistakes in spite of photograph evidence and even while charging astronomical fees on top of inflated item prices. I started to walk to places again or calling restaurants directly now. It is only a matter of time b
  2. [R3] Seamless 3/5 · US Prices: Bring down the prices they are ridiculous
  3. [R6] Seamless 3/5 · US Sneaky fees: Sneaky charges, but app does work well.
  4. [R7] Seamless 1/5 · US Outrageous fees: Title
  5. [R10] Seamless 1/5 · US don’t care abt their customers: ordered priority delivery. got it 15 minutes after the window promised. food was ice cold and inedible. called to ask for a refund and was told no with no explanation as to why.
  6. [R15] Seamless 3/5 · US Clunky App but Worse Service: Orders constantly get delayed over an hour from their original estimate, often times they'll get delayed multiple times then cancelled completely. I have seamless+ through my CC, which is why I use it, but honestly it's not worth the hassle.
  7. [R16] Seamless 1/5 · US Terrible Terrible Terrible: I have used Seamless for many years and the service has gone way down. My last 3 orders were all late and food was cold . When you reach out to help they end the chat. The drivers do not speak English and do not respond to texts or call.s. Do not use! ;(
  8. [R19] Seamless 1/5 · US Change the GPS System Please!!!: Seamless/Grubhub should switch to the GPS mapping system that DoorDash uses. I never have a problem with DoorDash deliveries.
  9. [R4] Seamless 1/5 · US Not trustworthy: They cancel your order and does not compensate you.
  10. [R11] Seamless 5/5 · US Very convenient, but please stop pushing GrubHub plus on me!!: Really quick to order prices are pretty reasonable but how many times are they gonna ask me to subscribe for GrubHub plus literally every time I open the app. Please leave me alone and let me just order. I wish there was a way to opt out of these pop-ups.
  11. [R13] Seamless 2/5 · US Dark Mode: Bring dark mode back.
  12. [R24] Seamless 3/5 · US Cannot SAVE favorites: With recent update, there is no way to save any new restaurants I find. Each attempt to tap on the heart icon gives me a "save failed" prompts. I now save restaurants I like on another competitor's app until fixed
  13. [R30] Seamless 5/5 · US User friendly with lots of features: Lots of features to choose what you want to order with special request and choose your pick up for delivery times, depending on the venue. I love the feature that remembers what I’ve ordered in the past and allows me to re-order it with one quick. I wish it had a longer memory.
  14. [R88] Grubhub 1/5 · US Dark mode taken away: Give back option for dark mode
  15. [R99] Grubhub 1/5 · US Dark mode: What happened to dark mode? Put it back now!
  16. [R101] Grubhub 1/5 · US Where’s dark mode: For some reason they removed dark mode and there’s no way to switch it back

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store