Grubhub

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R7] 5/5 · US Excellent service: I have been using Grubhub a lot lately since my accident. I have tried different places and different foods, for which I felt prices were v good on delivery items! I’m extremely satisfied with the service and all the help they strive to give when you run into problems. All together it’s a very good service say on a scale from 1 to 10 I put them at 15! Very customer friendly , u
2. [R47] 5/5 · US 5 Star Customer Service: Absolutely the best app for ordering delivery to our door. We use GH 3-4 times a week, both for home and work. If there are any, and I can’t stress this enough, any issues the customer service team is there for us and will also be for you too. Ditch the other apps and use Grub Hub. Thank you for reading.
3. [R58] 5/5 · US Like Meals on Wheels!: We are frequent flyers with Grub Hub. We use them because there is no delivery fee with Prime membership. There are occasional errors by the drivers or the restaurant but GrubHub is quick to correct any problems.
4. [R60] 5/5 · US Way better than Uber Eats: I like that customer service doesn’t make an already stressful situation even more stressful. My food said it was delivered when it was not and customer service did not make it worse. They were helpful without the stress. Unlike Uber Eats that asked for a picture of my spilled drink that was spilled in the driver’s car. I could not obtain a picture because the driver had
5. [R10] 5/5 · US No fee, free delivery, plus discounts: Cheaper than other delivery services
6. [R20] 5/5 · US Grubhub + prime: Having prime gives me lower fees, which is pretty cool
7. [R36] 5/5 · US Better than DoorDash and Uber Eats in my opinion!: I’ve had several issues with other delivery apps, but have come across none of the same issues with Grubhub. I feel like other apps got greedy and would allow you to order from stores that are closed, yet did not refund you. Other apps would also up-charge on service and subscriptions. However, with Grubhub I’ve never come across this issue and th
8. [R2] 5/5 · US 123 easy: Easy to order and great selection
9. [R3] 5/5 · US Grubhub service: So far I haven’t had any issues with the service. Drivers are following delivery instructions.
10. [R9] 5/5 · US Great: Fantastic burgers
11. [R11] 5/5 · US Jonna: Absolutely amazing too good
12. [R140] 5/5 · US Great!: Not all of my favorite restaurants are included, but a lot of them are. And I'm especially impressed with how accessible the app is with my screen reader on iOS!
13. [R6] 1/5 · US 2 hour wait times: Waited over 2 hours for my delivery. Uber Eats or DoorDash would have delivered my food within 15-20 min.
14. [R17] 1/5 · US Worst delivery app: Nothing ever delivers on time and takes over 2 hours, the only reason ive tried to use this app is because I get a credit from my credit card. But unfortunately, the free credit is not worth the headache and annoyance I get every time I use this app. And no I don’t want a credit for my next order because each time I use this app I regret wasting my time, theres no point of usin
15. [R44] 1/5 · US Really bad: I learned that other delivery services are much quicker. There are hardly any drivers for Grubhub so your food will arrive cold, soda will arrive ice melted and watered down. Disgusting. I won’t be using this app anymore
16. [R49] 1/5 · US Just use doordash: Everytime I use this app I have a negative experience regarding time. It shouldn't take upwards of two hours from the time you order to the time you get your food. I don't have this experience when using doordash
17. [R24] 1/5 · US Prime members do not get free delivery: Unless you order 50.00 worth of food you don’t get free delivery. There are still service fees etc. false advertising but still a little cheaper. I think they upcharge the food too. I will be checking this afternoon.
18. [R41] 3/5 · US Eh: Fees make everything too expensive almost double the price.
19. [R43] 1/5 · US Absolute ripoffs: Rob you blind
20. [R53] 3/5 · US It’s expensive as all get out: $30 at Arby’s turns to $49 without a tip
21. [R5] 1/5 · US scum: forget customer service, this app is more ai than it is garbage, which pretty much equals the same thing anyway. awful
22. [R22] 1/5 · US Need Real Customer Service: In the first month of my new premium account, there were three verifiable mess-ups on the service side: I was brought the wrong order, my order was canceled by the store after over an hour wait, etc. So when I forgot to change my location after coming home from an out-of-town work trip, the company automatically declined my request for a credit, insinuating fraud due to
23. [R27] 1/5 · US Unhelpful customer service: I had a payment issue and was told that there was nothing they could do, despite it being processed on the GH platform.
24. [R32] 1/5 · US I don’t need credits I just want my order to arrive not cold!!!!: Customer service blows. Franks should’ve just canceled my order, now I get my order and it’s cold, no credit is going to fix the hunger I have right now.
25. [R1] 1/5 · US App needs update: This app could be more intuitive by using my location when I order to guide my delivery address selection. Also to make it easier when ordering and a “promo” is not allowed but it’s actually a coupon that needs ti be removed. Fixing this took me so long.
26. [R4] 1/5 · US Grubhub doesn’t care about blind people: It’s very sad to me that in the year 2026 there are still some applications that care so little about Blind and Visually Impaired people, that blind users can’t even use their application. I was able to sign up for the application and login and everything but for some reason I cannot add a payment method. Grubhub you have to have your application tested for
27. [R18] 1/5 · US Dark mode taken away: Give back option for dark mode
28. [R25] 1/5 · US Dark mode: What happened to dark mode? Put it back now!
29. [R23] 1/5 · US AWFUL: I have not once had an oder without an issue. NOT ONCE. The drivers are more awful than the service. I haven express how my hatred in words.
30. [R50] 4/5 · US Usually great: Delivery is usually close to estimated time, but occasionally it takes a little longer. A couple of weeks ago our pizza was delivered to the wrong address (how??) but they redelivered in a reasonable time frame.
31. [R61] 1/5 · US Can’t read directions: Never once have they delivered to the correct place. And they give me $5 as assistance. For a $40 McDonald’s meal
32. [R69] 3/5 · US Delivery: Drivers are doing the opposite of what what is asked in the directions. I’m handicapped and this makes things difficult for me.
33. [R19] 2/5 · US Don’t offer what you can’t deliver: I’ve tried to order gopuff orders with Grubhub about 6 times and every single order is over an hour late or canceled because it never shows. Why are you offering orders that you can’t even track or manage? I use gh because I have the subscription so I get the discounted delivery. But it’s becoming more and more worthless. Also, stores are not held accountable t
34. [R52] 1/5 · US I DO NOT RECOMMEND: First time using the app, I ordered a double bacon cheese burger and only a patty with bacon PIECES were delivered. Customer Service refused a refund. Thieves
35. [R63] 3/5 · US Missing items: 2 vanilla milkshakes, and Food was cold
36. [R77] 1/5 · US Garbage Service: I live in a city and the people who deliver on the whole are horrible and the restaurants poor attention detail. They will mess up your order, drivers will take your order, and or bring you the wrong one and if you complain too much the next time a store or driver defrauds you their policy is not to compensate you. With all the fees,charges in addition to tip you expect (1) to g
37. [R29] 1/5 · US Default Tip Selection: Default tip selection was 15% or something. Tip culture needs to die.
38. [R37] 3/5 · US GrubHub post delivery tipping process is ridiculous: You shouldn’t have to go through hurdles to leave a tip once the order has been delivered. You are a food delivery service - do better.
39. [R40] 2/5 · US Tip before service?: Why do we have to decide how much to tip before the driver does the work? No where else is that the standard, even when it comes to Lyft and Uber for the sake of driving - you add the tip after. Then if you want to adjust the tip you have to open a chat every time? Stupid AF I asked Grubhub to not allow a specific driver to pick up / deliver my orders and the next week she’s
40. [R199] 3/5 · US I haven't been able to add more tip for driver: Can't write custom tip
41. [R12] 1/5 · US Canceled Order: First time trying the GH app, my order was canceled. Not impressed
42. [R45] 1/5 · US Unreliable. Don’t waste your time if you’re hungry.: I placed an order and after an hour I was notified that the food wasn’t arriving. They tried to correct it by giving me some fees, not all, off, and only for a few months. Fine. I order again and the same thing happened, only this time they tried to say they couldn’t fulfill my order because the restaurant’s menu had changed. Fine. I call the re
43. [R13] 4/5 · US Sorting: Lately when I try to sort by fastest it doesn’t work. It will give me a place that takes 40 minutes then one that takes 25 minutes and continues to bounce around like that. It didn’t used to do that.
44. [R21] 5/5 · US Always the right order: Grubhub always brings me the right order and brings it fast. I’ll never use Uber Eats again. They have left us the wrong food multiple times.
45. [R55] 3/5 · US Rules & Policy: I can honestly admit, this app comes in handy when you need to order food online for pickup or delivery. I just disagree on how sometimes they don’t refund you your money when things are wrong, whether it’s on the merchant behalf or the delivery driver. This is one of the main reasons why I don’t tip them up front. Other than that, the app is somewhat good. Thank you for allowing
46. [R42] 1/5 · US Doesn’t refund when order never arrived: I ordered from this place and I never get my food and I’m expecting a refund.. and what did I get? No refund for no reason… this is so unfair! I didn’t get my food and I ain’t getting my money back?
47. [R68] 1/5 · US Fees: Why do we have to pay so many fees
48. [R109] 3/5 · US Price: You are far too overpriced
49. [R26] 1/5 · US Where’s dark mode: For some reason they removed dark mode and there’s no way to switch it back
50. [R78] 1/5 · US Give Dark Mode Back: Simple as that. give it back. it hurts my eyes and a lot of people suffer from migraines. I hope this was an accident, but it needs to be fixed. i will take down my one star review once its back. thank you!
51. [R51] 1/5 · US Fake reviews: They just don’t have enough drivers. It’s now the 4th time in a row I’ve placed an order that’s been over 30 min late past the delivery ETA, which is already at least another 30 min. In total it’s taken over 1-2 hrs for my food to get to me and all of these places are a 5-10 min drive away. Do yourself a favor and go with DoorDash or even Ubereats.