Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Seamless vs Postmates

Seamless 4.8★ · Free to download 65
Winner Seamless
Postmates 4.8★ · Free to download 55

Seamless generally offers a more reliable experience with order accuracy and customer support, despite both apps facing criticism for high fees.

Full reviews: Seamless · Postmates

Seamless and Postmates both struggle with high fees and inflated menu prices, leading many users to question their value. However, Seamless appears to have a slight edge in customer service and order reliability, with fewer reports of completely wrong or missing orders compared to Postmates.

Head to head

Features & Ease of Use tieR30R38R48R24
Seamless Seamless users appreciate its convenience, quick ordering process, and features like remembering past orders and allowing special requests R30R38R48. Some users find the app user-friendly, but recent updates have caused issues like inability to save favorites and a clunky interface R24R15. There are also complaints about persistent GrubHub+ pop-ups and a desire for dark mode .
Postmates Postmates is praised for being easy to use and having a straightforward interface . Users like the ability to order almost anything with little wait time and the availability of deals . However, some find the app buggy, with annoying authentication processes and a desire for more updated food spot choices . Some also dislike the current interface, preferring its original design before the Uber acquisition .
Reliability & Delivery edge: SeamlessR8R40R54R15
Seamless Seamless receives mixed reviews on reliability. Many users report excellent service and on-time deliveries R8R40R54. However, a significant number complain about constant delays, orders being cancelled, cold food, and inaccurate delivery estimates R15R31. Some drivers are also reported to be rude or unresponsive .
Postmates Postmates users frequently experience inaccurate delivery times, with orders taking much longer than advertised . There are also reports of drivers going past the delivery address to pick up other orders, leading to cold food . GPS accuracy for delivery is a common issue, with drivers often ending up at the wrong location .
Price & Value tieR1R3R6R7
Seamless Seamless is heavily criticized for its high and often hidden fees, including service fees, delivery fees, and inflated item prices R1R3R6R7. Users feel the costs are unsustainable and make ordering too expensive R25R51. Some mention a 5% service fee on every order .
Postmates Postmates also faces strong criticism for outrageous fees, inflated menu prices (up to $15 more per item than in-store), and additional service and delivery charges R63R70. Users feel they are being scammed and that the system is too expensive, especially without loyalty rewards .
Customer Support & Refunds edge: SeamlessR1R10R31R43
Seamless Seamless customer support is a major pain point. Users report being denied refunds for cold, inedible, or missing food, even with photo evidence R1R10R31R43. Support is accused of ending chats, not responding to tickets, and having a refund cap R1R31. Some users, however, report seamless always refunds missing items with no problem R20R52.
Postmates Postmates customer support is widely described as horrible and unhelpful R81. Users report being denied refunds for wrong, missing, or damaged orders, even with pictures R81. Support is slow to respond, uses AI loops, and sometimes asks users to dig through trash for evidence .
Pick Seamless if

You prioritize a slightly more reliable delivery experience and potentially better customer service for refunds, even if fees are still a concern R20R52R8R40.

Pick Postmates if

You are looking for frequent discounts and deals, and value a straightforward app interface, despite potential issues with delivery accuracy and customer support .

Evidence note: Both apps have a significant number of negative reviews, primarily concerning high fees and customer service issues. Seamless's negative reviews often focus on the fees and inconsistent refund policies, while Postmates' negative reviews heavily emphasize poor customer support and refusal of refunds for wrong orders.

Frequently asked

Are Seamless and Postmates expensive?
Yes, both Seamless and Postmates are frequently criticized by users for being expensive due to high service fees, delivery fees, and inflated menu prices, which can sometimes double the cost of an order R25R51R63R70.
Do Seamless and Postmates offer refunds for bad orders?
Both apps have users reporting difficulty getting refunds for wrong, cold, or missing orders, with Seamless users mentioning a refund cap and Postmates users frequently stating their orders were deemed 'not eligible for a refund' R1R10R31R81. However, some Seamless users report easy refunds for missing items R20R52.
Which app has better customer service?
Seamless generally appears to have a slight edge in customer service, with some users reporting quick responses and fair resolutions, though many still complain about unhelpful support R20R52R1R10. Postmates' customer service is widely described as 'horrible' and 'weak,' with reports of being stuck in AI loops and denied refunds R81.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R30] Seamless 5/5 · US User friendly with lots of features: Lots of features to choose what you want to order with special request and choose your pick up for delivery times, depending on the venue. I love the feature that remembers what I’ve ordered in the past and allows me to re-order it with one quick. I wish it had a longer memory.
  2. [R38] Seamless 5/5 · US I can order without a headache: It make it easy to get food
  3. [R48] Seamless 5/5 · US Fast and easy to find meals: Works perfect all the time
  4. [R24] Seamless 3/5 · US Cannot SAVE favorites: With recent update, there is no way to save any new restaurants I find. Each attempt to tap on the heart icon gives me a "save failed" prompts. I now save restaurants I like on another competitor's app until fixed
  5. [R8] Seamless 5/5 · US Becinos: Excellent service always on time
  6. [R40] Seamless 5/5 · US It just keeps getting better!: I've been a Seamless fan for several years now. I love everything about you guys, but now...you have better service and fees than the other guys !
  7. [R54] Seamless 5/5 · US 👍: Nice app and great delivery
  8. [R15] Seamless 3/5 · US Clunky App but Worse Service: Orders constantly get delayed over an hour from their original estimate, often times they'll get delayed multiple times then cancelled completely. I have seamless+ through my CC, which is why I use it, but honestly it's not worth the hassle.
  9. [R1] Seamless 1/5 · US Crooks. Only a matter of time now.: They give people a refund cap. After that they don’t refund holding you responsible for their operational issues like restaurant and delivery people mistakes in spite of photograph evidence and even while charging astronomical fees on top of inflated item prices. I started to walk to places again or calling restaurants directly now. It is only a matter of time b
  10. [R3] Seamless 3/5 · US Prices: Bring down the prices they are ridiculous
  11. [R6] Seamless 3/5 · US Sneaky fees: Sneaky charges, but app does work well.
  12. [R7] Seamless 1/5 · US Outrageous fees: Title
  13. [R10] Seamless 1/5 · US don’t care abt their customers: ordered priority delivery. got it 15 minutes after the window promised. food was ice cold and inedible. called to ask for a refund and was told no with no explanation as to why.
  14. [R31] Seamless 1/5 · US Extremely disappointed with my experience using Seamless.: My order was significantly delayed, and by the time it finally arrived, the food was cold and clearly no longer fresh. After reaching out to customer support, I expected a reasonable resolution given the circumstances. Instead, I was told that a full refund could not be provided due to company policy. What made the situation even more fru
  15. [R43] Seamless 1/5 · US Very disappointed: Every time I order food lately something is always missing from my meals and support is no help
  16. [R25] Seamless 2/5 · US Fees: Delivery fees and service fees typically double the cost of every order. It’s unsustainable and I’ve stopped many times before hitting submit when the actual price is calculated
  17. [R51] Seamless 2/5 · US $$$$$: Ordering has become too expensive. The service fees, taxes, city fees are insane
  18. [R63] Postmates 3/5 · US i just wanted mcdoanlds: why are my midnight cravings ($3 fries) rounding up to 12 dollars for shipping (i’m young i can’t get a job help)
  19. [R70] Postmates 1/5 · US Restaurant Grade & Pricing: I’m giving this app a low rating because food is grossly overpriced on the app. I recently went inside a see restaurant to see actual prices vs the app, it was $15 more on the app not including, their fees or the tip. I was also disappointed to see the restaurant had a “C” rating. I think it’s important to include the restaurants current rating to help people make an in
  20. [R81] Postmates 1/5 · US Support is horrible!: I’ve had multiple wrong orders with images of the food and receipts. Even the images from the dasher themselves. Postmates won’t refund the wrong or missing items. They just have it listed as “your order isn’t eligible for a refund.” At least DoorDash refunds you if it’s wrong!
  21. [R20] Seamless 5/5 · US Usually very good: Only issue I ever have is that restaurants forget items a lot. But seamless always refunds no problem! Just disappointing.
  22. [R52] Seamless 5/5 · US Good price: The only other price is the same pretty much as everybody else's so it's really good, but they also respond quickly when you have a problem and they are very fair they don't make it an issue

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store