Postmates

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R5] 5/5 · US Fooooodd: Yeeee I just got my food with that 50% off discount yuhhh Id buy more if they gave me a 60% off discount or a $20 discount with a minimum $20 purchase 😎😎
2. [R32] 5/5 · US Amazing deals: They have the best deals on all delivery apps!!!
3. [R37] 5/5 · US Best discounts ever!!: Always giving me 50% off when it’s most needed
4. [R99] 5/5 · US Yes!: Frequent discount codes! Looove postmates for that!
5. [R11] 5/5 · US Love this: I love this app . Best app ever
6. [R24] 5/5 · US Pretty happy: Not a big tech user but have found this app to be straight forward to use and the biggest plus is that it’s easy to resolve issues.
7. [R45] 5/5 · US Customer service: The service in this app and functionality is just very precise and easy to use
8. [R48] 5/5 · US Amazing: Amazing way to order
9. [R80] 5/5 · US Hunger: Food yummy and fast
10. [R116] 5/5 · US Better than DoorDash: Recognizes my address when other apps won’t, way better delivery times than any other app. No crazy about not fees.
11. [R162] 5/5 · US Exceptional food delivery: This is an exceptional food delivery service. They always have the best and fastest drivers.
12. [R1] 2/5 · US Unfair system: Free delivery but minimum 15% tip to driver is unfair if my order is 100$ 15$ tip to the driver to drive 1.6 miles it unfair
13. [R4] 1/5 · US Restaurant Grade & Pricing: I’m giving this app a low rating because food is grossly overpriced on the app. I recently went inside a see restaurant to see actual prices vs the app, it was $15 more on the app not including, their fees or the tip. I was also disappointed to see the restaurant had a “C” rating. I think it’s important to include the restaurants current rating to help people make an in
14. [R10] 3/5 · US i just wanted mcdoanlds: why are my midnight cravings ($3 fries) rounding up to 12 dollars for shipping (i’m young i can’t get a job help)
15. [R20] 3/5 · US Prices: Most of us are aware that we are being charged more simply to use this platform but some prices are so egregious that it interferes with being able to tip the delivery person. That is awful. But you don’t care about that at all.
16. [R3] 1/5 · US Scammed: Got charged for order I never received
17. [R9] 1/5 · US UBER EATS IN DISGUISE - Asked me to dig through the trash after a month for a photo: Idgi Geraldine with Amex support messaged me after OVER a month later saying “oh sorry we’re backed up did you need help with this request” I explained the situation very reasonably and they said “since you don’t have a photo we can’t help you” it’s the PRINCIPLE like you don’t make a person dig through the trash?
18. [R12] 1/5 · US Postmates stole my money: I placed an order for $38 including tip. The order went through, when I looked at the app. It asked me if I wanted to pay $1.49 for expedited delivery. I accepted this $1.49 charge. I then get a notification that I was charged $57. I called to get this corrected and was told there was nothing she can do. I asked to speak to a manager and was told they would call me in 2 t
19. [R15] 1/5 · US Support is horrible!: I’ve had multiple wrong orders with images of the food and receipts. Even the images from the dasher themselves. Postmates won’t refund the wrong or missing items. They just have it listed as “your order isn’t eligible for a refund.” At least DoorDash refunds you if it’s wrong!
20. [R6] 2/5 · US Done with delivery apps: I wish delivery apps were honest about the time food will arrive. If you advertise something will take 15 minutes to get to you, honor it. But adding on time without any regard to the customers expectations is selfish. There’s no reason something says 15 minutes to order and get there when in reality it takes an hour. It takes an hour because you guys allow your drives to
21. [R14] 1/5 · US Inaccurate delivery times: Postmates consistently provides inaccurate delivery windows. The other apps are much better and more reliable.
22. [R51] 1/5 · US Horrible app: Order came in hour later from the estimated time because they stacked the driver with deliveries. That would of changed my decision on ordering food! Its going to be cold !
23. [R54] 1/5 · US Awful delivery: Get DoorDash. Food is always late and cold. They don’t take care of any complaints.
24. [R42] 3/5 · US Buggy but works: Recent app for food ordering but annoying in the way they set up the process. You have to constantly update your profile and you put it in order and they require authentication. I missed the authentication process which is unnecessary given I’ve ordered over 40 times from this app and yet it delayed my order by 45 minutes the needless system of authentication. Doordash is much sim
25. [R118] 3/5 · US Could be better: App is great but could use some improvements, like the gps accuracy for the delivery needs to be improved a lot!!! So many times the drivers end up in the apartment next to mines instead of my actual apartment complex which is frustrating. Also you guys could use more updated food spot choices, there are so many businesses not included in the app!!!
26. [R73] 1/5 · US Quit pushing: Ordering is a hassle when you keep getting the membership bs popup and they set it up in a way where you often hit it by accident
27. [R196] 3/5 · US Pushy about subscriptions: The app tries to force you to sign up for their uber one subscription before finalizing the order and makes it almost impossible to even submit the order without clicking agree. There is no button to say “don’t sign up, proceed without subscription”. It’s very frustrating and annoying and if it continues I’m going to switch to door dash that doesn’t force you to sign up.
28. [R47] 1/5 · US Greedy company: I’ve tried paying for uber 1, I even make my orders priority and it will still have the driver go past my house in order to pick up someone else’s order. I’m not going to pay for all these fees and subscriptions just to get cold food that’s travel around my whole city
29. [R40] 1/5 · US Outrageous Fees: The junk fees added are absolutely ridiculous. Greedy company.
30. [R19] 1/5 · US Terrible customer service.: Such bad treatment that on principle, I cannot justify spending another cent with them or uber as a parent company. Hot tip!… Respect your customers and learn how to treat people better.
31. [R25] 1/5 · US Wrong order no refund: I have been a loyal customer for years and have had numerous instances where food was missing but it was always made right with a refund. Yesterday I received someone else’s order instead of mine, so I submitted pictures of the order and the receipt which showed the name of someone else and a completely different order, and was told I was not eligible for a refund. The respo
32. [R50] 1/5 · US HORRIBLE.: Received a $3 refund for a $35 order that was COMPLETELY WRONG. Could not get access to an agent and was stuck in a loop with AI. I will be disputing the charge with my bank, lazy service and so pathetic after being a loyal customer for years. This is how they treat you!
33. [R132] 5/5 · US Good Deals and Promotion: All i gotta let you know is uber and doordash order was almost $40 while my order here was $20 highly recommended
34. [R79] 2/5 · US Misleading: I never ever get my food in the estimated time. I go to order something and it says 30 minutes but then when I put the order through it says 50-every single time it’s like this. What’s worse is the times when a delivery was very late (or even another where the restaurant simply closed bc the delivery person never showed up). No way to get customer support and no number to call to tal