Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
User consensusAlternativesIs it worth it?
Better options than

Chase Mobile® alternatives

Chase Mobile® users look for alternatives due to app bugs, poor money management tools, and customer service issues. Alternatives like U.S. Bank Mobile Banking and Truist Mobile offer easier navigation and reliable features.

Why users look for alternatives to Chase Mobile®

The alternatives

Wells Fargo Mobile®
4.9★ · 10,595,328 ratings · Free

Wells Fargo Mobile® is praised by some users as a great or the best bank and app, with some finding it has saved them from issues R52R55. However, other users report issues with account maintenance fees, fraud, and the app's privacy policy R51R54.

Better for: Wells Fargo Mobile® might suit users who prioritize a bank that some consider to be the 'best' overall R52R55, but potential users should be aware of reported account fees and privacy concerns R51R54.

Head-to-head: Chase Mobile® vs Wells Fargo Mobile®
Bank of America Mobile Banking
4.8★ · 5,024,576 ratings · Free

Bank of America Mobile Banking is considered reliable and easy to use by some, but many users report significant issues with app updates, Face ID login, and blank screens R65R67R70. Some find the app design outdated and less functional compared to competitors like Chase, especially for tasks like paying credit cards R68.

Better for: This app could be for users who value a bank that is generally considered reliable , but it may not be suitable for those who frequently encounter app bugs, login issues, or prefer a more modern and streamlined interface for transactions R65R67R68R70.

Head-to-head: Chase Mobile® vs Bank of America Mobile Banking
U.S. Bank Mobile Banking
4.8★ · 2,068,076 ratings · Free

U.S. Bank Mobile Banking is consistently praised for being easy to use, fast, and convenient for managing accounts and making transfers R80R82. Users appreciate its Zelle functionality and the overall pleasant experience R81. However, some note limited options for international wires and linking investment accounts R79.

Better for: U.S. Bank Mobile Banking is better for users who prioritize an app that is straightforward, fast, and reliable for daily banking tasks like transfers and Zelle payments R80R81R82. It may be less ideal for users needing advanced features like international wire transfers or integrated investment accounts R79.

Head-to-head: Chase Mobile® vs U.S. Bank Mobile Banking
PNC Mobile Banking
4.8★ · 1,978,756 ratings · Free

PNC Mobile Banking is described as simple and easy to use for general banking and Zelle by long-term customers R94R97. However, recent updates have introduced issues like app crashes with Face ID login and Zelle functionality limitations, such as not being able to send from multiple accounts R95. Some users also report difficulties with setting up autopay and finding the app outdated R96.

Better for: PNC Mobile Banking suits existing, long-term PNC customers who find its core banking and Zelle features simple R94. It might not be the best fit for users experiencing app crashes, limited Zelle options, or those seeking a more modern interface R95.

Head-to-head: Chase Mobile® vs PNC Mobile Banking
Truist Mobile
4.8★ · 1,082,725 ratings · Free

Truist Mobile is highly regarded for its user-friendliness, ease of access, and convenience for mobile deposits and Zelle R109R110R111R112. Users appreciate the smooth process for transferring money between accounts and the helpful customer service .

Better for: Truist Mobile is an excellent choice for users who prioritize an extremely easy-to-use and convenient app, especially for mobile check deposits, Zelle, and quick internal transfers R109R110R112. It is also suitable for those who value good customer service .

Head-to-head: Chase Mobile® vs Truist Mobile
Stick with Chase Mobile® if

You should stick with Chase Mobile® if you value its general convenience and user-friendliness for basic banking tasks, as many users find it easy to check accounts on the go and appreciate the overall service .

Evidence note: All alternatives had sufficient reviews to form a pitch.

Frequently asked

Why do users find Chase Mobile® difficult to use?
Users find Chase Mobile® difficult to use due to frequent app updates that change the interface, making it less user-friendly, and issues like hidden credit cards or inability to see balances R13R16. Additionally, some users report problems with font size changes after updates, making text hard to read R3R9.
Does Chase Mobile® have good customer service?
Customer service for Chase Mobile® is frequently described as unhelpful or horrible, with users reporting issues like being unable to bypass ID verification for Zelle or receiving no assistance with external account linking problems R15R17R25. Some users also express a desire for a live chat service with human agents R6.
What are the common technical issues with Chase Mobile®?
Common technical issues with Chase Mobile® include the app being laggy, logging users out frequently, and then claiming passwords are wrong R21. Users also report problems with Face ID not working, leading to an endless login loop, and blank screens after logging in R43R74. Updates can also prevent users from accessing their accounts entirely R19.
Are there issues with fees or credit limits on Chase Mobile®?
Yes, some users report issues with predatory overdraft fees and high credit card interest rates R23R49. There are also instances where credit limits were unexpectedly dropped, making cards less useful R4. Some users are charged monthly service fees, such as $15, which they find excessive R47.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R13] Chase Mobile® 1/5 · US Changing app AGAIN: I can no longer see my balance. This is like the third time they have updated this app in the past year. Enough. It is no longer user-friendly.
  2. [R19] Chase Mobile® 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎
  3. [R21] Chase Mobile® 1/5 · US Useless: Terrible app that's laggy and logs you out after each use. Then tells you your password is wrong have to create a new one each time
  4. [R43] Chase Mobile® 1/5 · US “Sign in one more time to start using Face ID”….sure.: Just an endless loop every time I try to log in. App NEVER remembers my Face ID. So now, I have to put in my password every single time. I am on the latest iOS and the latest Chase app version. This is very annoying. FACE ID works great for my other apps. FIX.YOUR.APP!!
  5. [R7] Chase Mobile® 1/5 · US Money management and spending tracking: Tracking spending could be so much more improved by making it customizable and moving transactions to where you want them to be categorized. With AI this could be a very useful tool, but it’s very primitive and not particularly helpful for accurately grasping my financial situation.
  6. [R15] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  7. [R17] Chase Mobile® 1/5 · US External accounts: The process for adding external accounts is confusing and non functioning. After adding the deposited amounts I receive notice that they are incorrect and had to contact customer service who informs me that no matter what the computer says my amounts are correct and I need to wait an additional 1-3 days. That’s antiquated and way too slow.
  8. [R25] Chase Mobile® 1/5 · US Horrible Customer service: The worst I’ve ever experienced!
  9. [R3] Chase Mobile® 3/5 · US Please make the Font of App smaller again.: I don’t like how the font of the app gets bigger every time you make an upgrade if I change the font on my phone it changes all the apps so it isn’t a phone problem it’s a chase app problem. PLEASE MAKE THE FONT SMALER!! In the next update.
  10. [R9] Chase Mobile® 3/5 · GB Mr Earl: I’m 81 years old and I have a problem reading the size of the type. Please increase the size of the type
  11. [R10] Chase Mobile® 1/5 · US Stop forcing to go paperless at login: I understand there is a massive push to go paperless, but please stop forcing a choice every time I log onto the application. This is an extremely bad user experience and something which should be a choice, and not something which should be thrust upon.
  12. [R16] Chase Mobile® 4/5 · US Not always easy!: This is a great app although it isn’t always easy to find what I need. They’ve made good “fixes” but still some troubled areas.
  13. [R12] Chase Mobile® 3/5 · GB Ultimate Rewards needs work: The Ultimate Rewards redemption is clunky (significant lag) and randomly times out due to supposed inactivity, even in the middle of transactions. Frustrating.
  14. [R33] Chase Mobile® 1/5 · US Cancelling an auto payment: Impossible
  15. [R4] Chase Mobile® 1/5 · US Credit limit problem: They dropped my credit limit to $500 because I always paid my bill off early. Now I can’t buy anything without maxing out the card. It’s completely useless now.
  16. [R23] Chase Mobile® 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
  17. [R47] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
  18. [R49] Chase Mobile® 1/5 · US Interest: The interest on your credit card it too high and borderline predatory
  19. [R51] Wells Fargo Mobile® 1/5 · US Mala: Me cobran 15 dólares por mes en Wells Fargo y ya pregunté en otros bancos y no me cobran nada
  20. [R52] Wells Fargo Mobile® 5/5 · US Wells Fargo: Best bank to ever exist!!
  21. [R54] Wells Fargo Mobile® 1/5 · US Terrible experience: I won’t be using this account again. The banker never informed me about the account maintenance fee when I close the account at the branch. If I had known about the fee, I would have made a different decision.
  22. [R55] Wells Fargo Mobile® 5/5 · US El mejor banco: 100 de 10
  23. [R65] Bank of America Mobile Banking 1/5 · US Forced to update: Really annoying that I can’t use the app unless I update it every single time there’s an update. I shouldn’t have to update it for a MINOR bug fix.
  24. [R67] Bank of America Mobile Banking 3/5 · US PITA: Every update messes up my app, now it won’t let me use FaceID and keeps trying to have me reset my password. It’s a hassle every time I try and open it.
  25. [R68] Bank of America Mobile Banking 1/5 · US Very dumb bank app: I have used BOfA for about 15 years, and with digital world BOfA is the least preferred bank for me. Let me start with a poor and useless app design. The app design is a dinosaur, it is comparable to Windows XP, but with much less functionality. You cannot even pay your credit card using button “PAY”, you need to make a transfer from checking to credit. Also, one of the slowest
  26. [R70] Bank of America Mobile Banking 1/5 · US Can’t sign in: Ever since the last update, I cannot sign into the app
  27. [R79] U.S. Bank Mobile Banking 1/5 · US Limited options: The online banking portal has very limited options. Cannot send international wires, cannot link investment accounts, etc.
  28. [R80] U.S. Bank Mobile Banking 5/5 · US Wonderful I love it: Cool very fast
  29. [R81] U.S. Bank Mobile Banking 5/5 · US Luv it !!!! 😍😍: The best app ever Money in sec!! That’s awesome ... I’ve never use another cash app again but Zelle
  30. [R82] U.S. Bank Mobile Banking 5/5 · US Easy to use: Easy to use
  31. [R94] PNC Mobile Banking 5/5 · US Simple!: As easy as 123!
  32. [R95] PNC Mobile Banking 3/5 · US Zelle on Pnc: Pnc only does Zelle on the phone. A very narrow method.
  33. [R96] PNC Mobile Banking 1/5 · US Took 6 in person visits!!!: How hard can it be to set up autopay to my landlord who also banks at PNC?! Bankers don’t get the training… transfer NO bill pay NO Zelle NO
  34. [R97] PNC Mobile Banking 5/5 · US Transfer: Awesome
  35. [R109] Truist Mobile 5/5 · US Really like it: I really like the app. It is easy and straightforward.
  36. [R110] Truist Mobile 5/5 · US Mobile: I think this is the best way to go. I find that I can use it anywhere I travel or at home. It’s easy as cutting that piece of cake. Love it . Thanks❤️❤️❤️🙏🏽😘
  37. [R111] Truist Mobile 5/5 · US Excelente: Muy fácil acceso
  38. [R112] Truist Mobile 5/5 · US User-friendly: This app is so user-friendly and the bank is amazing. I’ve never had any issues.
  39. [R6] Chase Mobile® 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  40. [R74] Bank of America Mobile Banking 1/5 · US Blank screen after logging in: I have been experiencing a blank screen when I log into the mobile app in my iPhone 17, running the latest IOS. This has been going on for months. BofA support basically told me to uninstall the app, restart my iPhone and then reinstall the app. I’ve done this multiple times and it works for a while and then back to a blank screen upon logging in. It’s disgraceful fo

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store