Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chase Mobile® vs Truist Mobile

Chase Mobile® 4.8★ · Free to download 65
Winner Truist Mobile
Truist Mobile 4.8★ · Free to download 85

Truist Mobile has an edge over Chase Mobile® due to its consistent ease of use, reliable mobile deposits, and strong customer service, while Chase Mobile® struggles with frequent updates, usability issues, and customer support concerns.

Full reviews: Chase Mobile® · Truist Mobile

Truist Mobile generally offers a more user-friendly and reliable experience, particularly for mobile check deposits and Zelle transactions. Chase Mobile®, despite its widespread use, faces recurring complaints about app updates, navigation, and customer service effectiveness.

Head to head

Ease of Use & User Interface edge: Truist MobileR3R5R13R17
Chase Mobile® Chase Mobile® receives mixed reviews regarding its ease of use; some users find it convenient and user-friendly R5, while others complain about frequent, disruptive updates that make it less user-friendly R13, font size issues R3, and difficulty finding features R17.
Truist Mobile Truist Mobile is consistently praised for being easy to use, straightforward, and user-friendly . Users highlight the simplicity of navigating the app and performing transactions .
Mobile Deposits & Transfers edge: Truist MobileR15R19R55R74
Chase Mobile® Users of Chase Mobile® report difficulties with mobile check capture R15 and slow processing for external account linking R19. Some also express frustration with holds on recurring deposits R55.
Truist Mobile Truist Mobile excels in mobile check deposits, with many users finding it easy, convenient, and efficient R76R78R79R81. The Zelle feature is also highly regarded for its speed and ease of use R74R77R80R85.
Reliability & Performance edge: Truist MobileR22R25R47R57
Chase Mobile® Chase Mobile® users experience issues with the app being laggy, logging them out frequently, and requiring password resets R25. There are also reports of the app not loading after updates R22 or Face ID failing R47, and general login problems R57.
Truist Mobile Truist Mobile is generally seen as reliable, with users appreciating its efficiency and lack of difficulty . However, some users have encountered issues with updates not loading, preventing account access .
Customer Service & Support edge: Truist MobileR16R18R19R29
Chase Mobile® Chase Mobile® receives significant criticism for its customer service, with users describing it as useless R16, horrible R29, and unhelpful for issues like ID verification or external account problems R16R19. There's also a desire for live chat support R18.
Truist Mobile Truist Mobile users generally praise the customer service as amazing and impeccable, especially when questions arise or issues like fraud occur R74.
Features & Functionality edge: Truist MobileR6R7R10R24
Chase Mobile® Chase Mobile® offers features like managing cards and investments R6, but users find its money management and spending tracking primitive R7, travel features awful R6, and Ultimate Rewards redemption clunky R24. Some features like Amazon purchase receipts have been removed , and there are complaints about forced paperless options R10 and difficulty with auto-payment cancellation .
Truist Mobile Truist Mobile is appreciated for features like Zelle R74R85, mobile check deposits R78R81, and up-to-the-minute transaction tracking . Users also desire the ability to add memos to remote deposit checks .
Price & Value edge: Chase Mobile®R4R27R51R53
Chase Mobile® Chase Mobile® users complain about predatory overdraft fees R27, high credit card interest R53, and monthly service fees R51. Some also experienced unexpected credit limit drops R4.
Truist Mobile Truist Mobile users express frustration with a $5 monthly maintenance fee, especially long-term loyal customers .
Pick Chase Mobile® if

Pick Chase Mobile® if you are already a long-time Chase customer and value the security and established nature of the bank, as some users express loyalty and satisfaction with the overall banking relationship .

Pick Truist Mobile if

Pick Truist Mobile if you prioritize an easy-to-use app for daily banking, especially for mobile check deposits and quick money transfers via Zelle R78R85. It is also a good choice if you value responsive customer service R74.

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. The evidence for Truist Mobile is heavily skewed towards positive experiences, particularly for mobile deposits and Zelle, with fewer detailed complaints compared to Chase Mobile®.

Frequently asked

Does Chase Mobile® have good customer service?
Based on reviews, Chase Mobile®'s customer service is frequently criticized as useless and horrible, with users reporting difficulties getting help for issues like ID verification or external account linking R16R19R29.
Is Truist Mobile good for mobile deposits?
Yes, Truist Mobile is highly praised for its mobile check deposit feature, with many users describing it as easy, convenient, efficient, and a great time-saver R76R78R79R81.
Are there any fees with Chase Mobile®?
Users report various fees with Chase, including predatory overdraft fees, high credit card interest, and a $15 monthly service fee R27R51R53.
Does Truist Mobile have Zelle?
Yes, Truist Mobile integrates Zelle, and users consistently praise it as an amazing, fast, and easy way to send money R74R77R80R85.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Chase Mobile® 3/5 · US Please make the Font of App smaller again.: I don’t like how the font of the app gets bigger every time you make an upgrade if I change the font on my phone it changes all the apps so it isn’t a phone problem it’s a chase app problem. PLEASE MAKE THE FONT SMALER!! In the next update.
  2. [R5] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
  3. [R13] Chase Mobile® 1/5 · US Changing app AGAIN: I can no longer see my balance. This is like the third time they have updated this app in the past year. Enough. It is no longer user-friendly.
  4. [R17] Chase Mobile® 4/5 · US Not always easy!: This is a great app although it isn’t always easy to find what I need. They’ve made good “fixes” but still some troubled areas.
  5. [R15] Chase Mobile® 3/5 · US App deposit: It’s is so hard t capture checks automatically.
  6. [R19] Chase Mobile® 1/5 · US External accounts: The process for adding external accounts is confusing and non functioning. After adding the deposited amounts I receive notice that they are incorrect and had to contact customer service who informs me that no matter what the computer says my amounts are correct and I need to wait an additional 1-3 days. That’s antiquated and way too slow.
  7. [R55] Chase Mobile® 1/5 · US Deposits: Holding $2500 out of a $3000 recurring monthly deposit is ridiculous. It’s a known bank. A known deposit. Money should be available immediately
  8. [R74] Truist Mobile 5/5 · US Love for this bank: I love this bank so much, especially the app. The zelle aspect is amazing and they handle purchases well along with any fees you may get charged for and be confused about, customer service is also amazing. Great bank overall 10/10
  9. [R22] Chase Mobile® 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎
  10. [R25] Chase Mobile® 1/5 · US Useless: Terrible app that's laggy and logs you out after each use. Then tells you your password is wrong have to create a new one each time
  11. [R47] Chase Mobile® 1/5 · US “Sign in one more time to start using Face ID”….sure.: Just an endless loop every time I try to log in. App NEVER remembers my Face ID. So now, I have to put in my password every single time. I am on the latest iOS and the latest Chase app version. This is very annoying. FACE ID works great for my other apps. FIX.YOUR.APP!!
  12. [R57] Chase Mobile® 2/5 · US Stalls, won’t login: Not great. Now can’t login, it just does nothing, no reason, no error. Have to use web site instead.
  13. [R16] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  14. [R18] Chase Mobile® 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  15. [R29] Chase Mobile® 1/5 · US Horrible Customer service: The worst I’ve ever experienced!
  16. [R6] Chase Mobile® 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
  17. [R7] Chase Mobile® 1/5 · US Money management and spending tracking: Tracking spending could be so much more improved by making it customizable and moving transactions to where you want them to be categorized. With AI this could be a very useful tool, but it’s very primitive and not particularly helpful for accurately grasping my financial situation.
  18. [R10] Chase Mobile® 1/5 · US Stop forcing to go paperless at login: I understand there is a massive push to go paperless, but please stop forcing a choice every time I log onto the application. This is an extremely bad user experience and something which should be a choice, and not something which should be thrust upon.
  19. [R24] Chase Mobile® 3/5 · GB Ultimate Rewards needs work: The Ultimate Rewards redemption is clunky (significant lag) and randomly times out due to supposed inactivity, even in the middle of transactions. Frustrating.
  20. [R4] Chase Mobile® 1/5 · US Credit limit problem: They dropped my credit limit to $500 because I always paid my bill off early. Now I can’t buy anything without maxing out the card. It’s completely useless now.
  21. [R27] Chase Mobile® 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
  22. [R51] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
  23. [R53] Chase Mobile® 1/5 · US Interest: The interest on your credit card it too high and borderline predatory
  24. [R76] Truist Mobile 5/5 · US Excellent Service: I find it very convenient and easy to make my check deposits from my mobile device, and from the financial institution that I feel comfortable and trust, TRUIST
  25. [R78] Truist Mobile 5/5 · US Perfect app: This app is easy to use and I am so grateful for mobile deposits so I can deposit checks from home whenever I want!
  26. [R79] Truist Mobile 5/5 · US Convenient deposit: Very happy with the ease of depositing checks to me into my checking account with my iPhone.
  27. [R81] Truist Mobile 5/5 · US Love this!!: Awesome way to make deposits. Very easy and convenient in every way!!
  28. [R77] Truist Mobile 5/5 · US Easy peasy: Easy to setup and send
  29. [R80] Truist Mobile 5/5 · US Zelle: Great app to work with.
  30. [R85] Truist Mobile 5/5 · US Love the App: Good, intuitive App. Love having Zelle. Easy to use. I can easily send money to my college children. Immediate deposits!

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store