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Updated July 2026 · real, multi-region App Store reviews
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The verdict on

Chase Mobile®

65
User verdict / 100 High confidence Divided

The Chase Mobile app is generally praised for its convenience and user-friendliness, but recent updates have introduced significant usability issues, particularly with font size, login stability, and certain features.

4.8★ lifetime (9,293,741) Free to download since 2008 by JPMorgan Chase Bank, NA updated 0.4 mo ago recent negative 31% 120 reviews across 4 regions
Usability Issues Login & Access Feature Limitations Customer Service & Policies General Satisfaction
5★329
4★40
3★20
2★28
1★145
recent reviews across 4 regions, vs the 4.8★ lifetime average

The Chase Mobile app is widely regarded as convenient and user-friendly by many long-term customers, offering easy access to accounts and essential banking functions. However, recent updates have led to a noticeable increase in negative feedback, with users reporting issues like overly large font sizes, persistent login problems, and difficulties with specific features like mobile check deposits and reward redemptions.

What users like

  • Convenient and user-friendly for managing accounts on the goR2R16R32R35
  • Reliable customer service and fraud alertsR6R21R33R50
  • Easy mobile check deposit and fund transfers (Zelle)R41R42R44
  • Good for long-term banking relationshipsR12R14R18R19

What users complain about

  • Recent updates have caused font size issues, making it difficult to view account informationR57R170R259
  • Frequent login problems, including Face ID failures and forced password changesR29R65R73R78
  • Poor money management and spending tracking featuresR7
  • Difficulties with mobile check deposits and adding external accountsR22R23R119R146
  • Travel and rewards features are clunky and lack functionalityR80R82R109R140
  • Forced paperless options and app updates are frustratingR9R28R56
  • Issues with credit limit reductions and declined chargesR5R120R139
  • Lack of essential features like live chat, Touch ID, or dark modeR143R253R449R457

Latest update · v4.762

What the developer says changed (the verdict above weighs this against what reviewers report):

We're frequently updating the app in order to give you the best experience. Turn on auto updates to ensure you always have the latest version. This update includes: • Minor bug fixes and improvements.

Recurring themes

Usability Issues negative
Many recent reviews highlight significant usability problems, including an overly large font size after updates, making it hard to see account balances, and general difficulty navigating the app. Users also report the app being laggy or non-responsive.R15R29R57R94
Login & Access negative
A recurring complaint is issues with logging in, particularly with Face ID not working consistently, forcing users to re-enter passwords or get stuck in verification loops. Some users are also forced to update their OS to use the app, leading to crashes.R65R73R78R106
Feature Limitations negative
Several users express dissatisfaction with specific features, such as primitive money management and spending tracking, clunky travel and rewards redemption, and difficulties with mobile check deposits or adding external accounts. The lack of Touch ID and a dark mode is also noted.R7R22R23R82
Customer Service & Policies negative
Reviewers report issues with customer service, including unhelpful responses regarding app problems, difficulties with account changes, and frustration over fees or holds on deposits. Some users also feel pressured into paperless billing or experience unexpected credit limit changes.R5R9R22R31
General Satisfaction positive
Despite recent issues, many long-term customers continue to praise the app for its overall convenience, ease of use, and reliable banking services. They appreciate features like Zelle and the ability to manage accounts on the go.R1R2R3R16

Who it's for

The Chase Mobile app is for existing Chase customers who value a generally convenient and user-friendly banking experience for basic transactions and account monitoring R2R16R42. It is particularly useful for those who frequently use Zelle for transfers R44. It is not ideal for users who rely heavily on advanced money management tools, expect seamless login with biometric features, or need robust travel and rewards redemption options within their banking app R7R65R82R109.

Evidence note: The recent reviews skew more negative than the lifetime rating, indicating a downward trajectory in user satisfaction, likely due to recent updates. While many positive reviews praise general convenience, the negative reviews are highly specific about new problems. The developer's notes mention "minor bug fixes and improvements," which directly contradicts user reports of new bugs and usability issues.

Frequently asked

Does the Chase Mobile app support Face ID or Touch ID?
While some users report Face ID working, many recent reviews indicate persistent issues with Face ID login, often requiring manual password entry or getting stuck in verification loops R65R73. There are also requests for Touch ID support, suggesting it's not widely available or functional for all users R449R457.
Can I customize spending categories or track my budget in the app?
According to reviews, the app's money management and spending tracking features are primitive and not very customizable, making it difficult for users to accurately grasp their financial situation or categorize transactions as desired R7.
Are there issues with the font size in the Chase app?
Yes, multiple recent reviews complain that recent updates have significantly increased the font size within the app, making it difficult to view account balances and requiring extra steps to see full information R57R170R259. There are no in-app settings to adjust this.
How well do the travel and rewards redemption features work?
Reviews indicate that the travel and Ultimate Rewards redemption features are clunky, have limited search capabilities, experience significant lag, and often time out unexpectedly R109R285. Users also find it difficult to locate details on cash back rewards or shop with points R80R366.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R2] 5/5 · US Good job: Very convenient and user-friendly.
  2. [R16] 5/5 · US Easy: The chase app is so easy and convenient to use. I love that I can check my account on the go.
  3. [R32] 5/5 · US Love the app and it works great. Thanks: Enjoy the time it saves and how convenient it is to use.
  4. [R35] 5/5 · US Just Do It!!!: Extremely easy to navigate!!!
  5. [R6] 5/5 · US ‏good afternoon: Thank you for good service
  6. [R21] 4/5 · US Secure: Your customer service people has a certain aire about thrm that makes you feel like they care about your well being,
  7. [R33] 5/5 · US 5 STARS: Never have any problems, always assisted when needed!
  8. [R50] 5/5 · US Credit card scam: Very fast response
  9. [R41] 5/5 · US Deposit by phone: Chase Bank makes it easy to deposit checks by using your phone instead of running to the Bank to deposit ! Very nice bank to deal with personal banking ❤️
  10. [R42] 5/5 · US Good banking and money app: App is designed well for navigation and daily book keeping’s. Quick looks at banking activities and accounts. Credit statements, transactions and rewards. Has features for alerts and secure messages. Can deposit and transfer funds. Have managed and brokerage accounts. Zelle features for cash transfer is really great makes it convenient to not having to carry big cash a
  11. [R44] 5/5 · US Zelle: Amazing tool!
  12. [R12] 5/5 · US Love it!!!: I have been with Chase for over 15 years. This is the only Bank that I probably would be with and I’m very proud of what they have to offer me. Thanks again.
  13. [R14] 5/5 · US Thank you: For a wonderful bank
  14. [R18] 5/5 · US Gene: Love this Bank and app
  15. [R19] 5/5 · US Chase got u: They always come thru for me
  16. [R57] 3/5 · US Please make the Font of App smaller again.: I don’t like how the font of the app gets bigger every time you make an upgrade if I change the font on my phone it changes all the apps so it isn’t a phone problem it’s a chase app problem. PLEASE MAKE THE FONT SMALER!! In the next update.
  17. [R170] 3/5 · US Enormous font size! Can’t see balance due.: For some ridiculous reason in the most recent update this summer 2026, they’ve significantly increased the font size on your dashboard. You can no longer see balance due without 4 steps to go into your statements. There are no settings to adjust! Please reduce this comically large font size back to what it used to be.
  18. [R259] 3/5 · GB Mr Earl: I’m 81 years old and I have a problem reading the size of the type. Please increase the size of the type
  19. [R29] 1/5 · US Useless: Terrible app that's laggy and logs you out after each use. Then tells you your password is wrong have to create a new one each time
  20. [R65] 1/5 · US “Sign in one more time to start using Face ID”….sure.: Just an endless loop every time I try to log in. App NEVER remembers my Face ID. So now, I have to put in my password every single time. I am on the latest iOS and the latest Chase app version. This is very annoying. FACE ID works great for my other apps. FIX.YOUR.APP!!
  21. [R73] 4/5 · US Wish their app will work better: Every time I login have to set up everything and can’t login
  22. [R78] 2/5 · US Stalls, won’t login: Not great. Now can’t login, it just does nothing, no reason, no error. Have to use web site instead.
  23. [R7] 1/5 · US Money management and spending tracking: Tracking spending could be so much more improved by making it customizable and moving transactions to where you want them to be categorized. With AI this could be a very useful tool, but it’s very primitive and not particularly helpful for accurately grasping my financial situation.
  24. [R22] 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  25. [R23] 1/5 · US External accounts: The process for adding external accounts is confusing and non functioning. After adding the deposited amounts I receive notice that they are incorrect and had to contact customer service who informs me that no matter what the computer says my amounts are correct and I need to wait an additional 1-3 days. That’s antiquated and way too slow.
  26. [R119] 1/5 · US Held check: I have a check from a Bank of America account and it was held for 7 days and now it is being held for another 7 days, with no explanation.
  27. [R146] 3/5 · US App deposit: It’s is so hard t capture checks automatically.
  28. [R80] 1/5 · US Cash back rewards: Difficult to locate the latest details on cash back reward %
  29. [R82] 1/5 · US IMPROVEMENT: The app is difficult to navigate, particularly when trying to redeem or reclaim reward points. Improving the overall navigation and making the rewards process more intuitive would significantly enhance the user experience.
  30. [R109] 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
  31. [R140] 1/5 · US Bad experience: The app doesn’t work properly. Whenever I try to access the benefits section of the app, its says try again later. It never worked for me.
  32. [R9] 1/5 · US Stop forcing to go paperless at login: I understand there is a massive push to go paperless, but please stop forcing a choice every time I log onto the application. This is an extremely bad user experience and something which should be a choice, and not something which should be thrust upon.
  33. [R28] 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎
  34. [R56] 2/5 · US Over due balance charge: I don’t like receiving overdue balance charges without proper notification. I believe I was pressured into this paperless billing and it catches me off guard when preparing my bill payments. I’m a senior citizen who’s always paid my bills on time and occasionally lapse in my viewing of the app . I believe you don’t really care! Think about your customers preferences and do
  35. [R5] 1/5 · US Credit limit problem: They dropped my credit limit to $500 because I always paid my bill off early. Now I can’t buy anything without maxing out the card. It’s completely useless now.
  36. [R120] 1/5 · US Quit declining charges: When I keep telling you it’s me. Quit declining charges you morons. You are about to lose a $100k/year customer of 20 years. You cancel my card for fraud even after I tell you it’s me making the charge. You interrupted multiple business a to cities and cost me thousands of dollars. Chase is garbage, use anyone else.
  37. [R139] 2/5 · US Sucks: 4 no reason my chargers keep being denied
  38. [R143] 2/5 · US Nearly unusable (for me): Unfortunately, apps that don’t have a dark mode (like this one) are nearly unusable to me due to retina damage from cancer. Phones are small, please consider the visually challenged and let us see the app our way. Amex app is much better.
  39. [R253] 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  40. [R449] 3/5 · CA Touch ID: Please add TouchID to login
  41. [R457] 3/5 · CA update: Excellent App good Banking on the go but I can't give 5 stars it doesn't support Touch ID
  42. [R15] 1/5 · US Changing app AGAIN: I can no longer see my balance. This is like the third time they have updated this app in the past year. Enough. It is no longer user-friendly.
  43. [R94] 1/5 · US Laggy non-responsive mess: The JP Morgan connect login is a mess. The login screen is nonresponsive half the time. You broke a functional app for a web redesign no one asked for.
  44. [R106] 1/5 · US Can’t log into my account.: App now requires iOS 17.4 and instantly crashes itself when I try to open it. It says I can use my mobile browser but then sends me to the app to authenticate the browser login, which instantly crashes itself. My only option is to call chase and provide all my account details over the phone any time I want to check on my account???? Ridiculous to not offer texting or em
  45. [R31] 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
  46. [R1] 5/5 · US Original: Good coverage and no complication
  47. [R3] 5/5 · US Buenisimos: Excellent
  48. [R285] 3/5 · GB Ultimate Rewards needs work: The Ultimate Rewards redemption is clunky (significant lag) and randomly times out due to supposed inactivity, even in the middle of transactions. Frustrating.
  49. [R366] 3/5 · CA good but limited: hard to shop with points

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store