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Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chase Mobile® vs Wells Fargo Mobile®

Chase Mobile® 4.8★ · Free to download 65
Winner Wells Fargo Mobile®
Wells Fargo Mobile® 4.9★ · Free to download 75

Wells Fargo Mobile® has a slight edge over Chase Mobile® due to its more consistent user experience and better-regarded Zelle functionality, despite both apps sharing common banking app complaints.

Full reviews: Chase Mobile® · Wells Fargo Mobile®

Both Chase Mobile® and Wells Fargo Mobile® offer essential banking features, but Wells Fargo Mobile® generally provides a more reliable and user-friendly experience, particularly with Zelle. Chase Mobile® users report more frequent issues with app updates, login problems, and specific feature limitations, while Wells Fargo Mobile® receives praise for its ease of use and efficient transactions.

Head to head

Features edge: Wells Fargo Mobile®R6R7R19R24
Chase Mobile® Chase Mobile® offers core banking features, but users report issues with specific functionalities like travel options, which are described as 'AWFUL' and lacking basic search criteria R6. Money management and spending tracking are considered 'primitive' and not customizable R7. The Ultimate Rewards redemption is clunky and prone to timeouts R24. Some users also note the removal of useful features, like direct links to Amazon purchase receipts , and difficulty with 'Pay in 4' options . Adding external accounts is confusing and slow R19. However, some users appreciate the ability to check accounts on the go .
Wells Fargo Mobile® Wells Fargo Mobile® users generally find the app's features efficient for daily banking, including Zelle transfers and check deposits . However, some users report issues with the instant transfer option after updates and problems with Zelle functionality at times . The investment/trading section is criticized for lacking advanced data like 'Greeks' and delayed cost information, making it 'useless' for serious traders .
Ease of Use edge: Wells Fargo Mobile®R3R5R10R13
Chase Mobile® Chase Mobile® receives mixed reviews for ease of use. Many users find it 'convenient and user-friendly' R5. However, a significant number complain about recent updates making the app less user-friendly R13, with issues like changes in font size R3R21 and difficulty finding information R59. Some experience persistent login problems, including Face ID not working R47 and being forced to go paperless at login R10. Check capture for deposits can be difficult .
Wells Fargo Mobile® Wells Fargo Mobile® is largely praised for being 'easy to use' and 'easy to navigate' . Users appreciate its straightforward interface for managing accounts and transactions . However, some users find the app has 'much information' and suggest simplifying it . There are also reports of technical issues preventing sign-in and general unreliability .
Reliability tieR13R22R25R47
Chase Mobile® Chase Mobile® users report frequent reliability issues, including the app being 'laggy' and logging users out R25, stalling and not logging in , and forcing updates that prevent access to accounts R22. There are also complaints about Face ID not working consistently R47 and general instability after updates R13.
Wells Fargo Mobile® Wells Fargo Mobile® is generally considered reliable by many users . However, some report significant technical issues, especially concerning Zelle , and instances where the app 'seems to have technical issues' or prevents sign-in . There are also complaints about accounts being put under review randomly and delayed transaction displays .
Price/Value tieR4R27R41R51
Chase Mobile® Chase Mobile® users express dissatisfaction with various fees, including 'predatory overdraft fees' R27, high credit card interest , and a $15 monthly service fee R51. Some also complain about receiving overdue balance charges without proper notification due to paperless billing R41. There are also concerns about credit limit reductions R4.
Wells Fargo Mobile® Wells Fargo Mobile® users also report issues with fees, specifically a $15 monthly maintenance fee that some were not informed about. There are complaints about fraudulent charges and negative balances , and issues with not receiving cash back rewards R81. Some users feel the bank is 'greedy' and will 'try to charge you for everything' .
Support tieR16R18R19R29
Chase Mobile® Chase Mobile® receives strong criticism for its customer service, with users calling it 'useless' R16 and 'horrible' R29. Specific issues include inability to bypass ID verification for Zelle R16 and slow, antiquated processes for external account verification R19. Users desire a live chat service with human agents R18. However, some users feel customer service people 'care about your well being' and are 'always assisted when needed' .
Wells Fargo Mobile® Wells Fargo Mobile® customer service is described as 'atrocious' R89 and '0 help' for fraud claims R67. Users report that the claims department denies claims even with proof and that customer service doesn't resolve issues with transactions . Some users also report issues with not receiving debit cards on time and inability to pay bills .
Pick Chase Mobile® if

You are a long-time Chase customer who values their overall banking relationship and finds the app generally convenient for basic tasks .

Pick Wells Fargo Mobile® if

You prioritize a generally easy-to-use and reliable app for daily banking, especially for Zelle transfers, and don't require advanced investment features .

Evidence note: Both apps have a high volume of reviews, with a mix of positive and negative feedback. The negative reviews for both apps often highlight common frustrations with banking apps, such as fees, customer service, and occasional technical glitches. The free nature of both apps means that user expectations are generally high, and any friction points are quickly noted.

Frequently asked

Which app is better for managing credit cards?
Reviews for both apps indicate issues with credit card management; Chase Mobile® users report unexpected credit limit drops R4 and difficulty locating cash back reward details R59, while Wells Fargo Mobile® users mention not receiving cash back even after meeting spending requirements R81.
Do these apps have good customer support?
Customer support for both Chase Mobile® and Wells Fargo Mobile® receives significant criticism, with users describing Chase's service as 'useless' R16 and 'horrible' R29, and Wells Fargo's as 'atrocious' R89 and '0 help' for fraud R67.
Are there issues with app updates?
Yes, Chase Mobile® users frequently complain about app updates making the app less user-friendly, changing font sizes R3R21, and causing login problems R13R22. Wells Fargo Mobile® users also report issues with new upgrades, such as the instant transfer option disappearing .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R6] Chase Mobile® 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
  2. [R7] Chase Mobile® 1/5 · US Money management and spending tracking: Tracking spending could be so much more improved by making it customizable and moving transactions to where you want them to be categorized. With AI this could be a very useful tool, but it’s very primitive and not particularly helpful for accurately grasping my financial situation.
  3. [R19] Chase Mobile® 1/5 · US External accounts: The process for adding external accounts is confusing and non functioning. After adding the deposited amounts I receive notice that they are incorrect and had to contact customer service who informs me that no matter what the computer says my amounts are correct and I need to wait an additional 1-3 days. That’s antiquated and way too slow.
  4. [R24] Chase Mobile® 3/5 · GB Ultimate Rewards needs work: The Ultimate Rewards redemption is clunky (significant lag) and randomly times out due to supposed inactivity, even in the middle of transactions. Frustrating.
  5. [R3] Chase Mobile® 3/5 · US Please make the Font of App smaller again.: I don’t like how the font of the app gets bigger every time you make an upgrade if I change the font on my phone it changes all the apps so it isn’t a phone problem it’s a chase app problem. PLEASE MAKE THE FONT SMALER!! In the next update.
  6. [R5] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
  7. [R10] Chase Mobile® 1/5 · US Stop forcing to go paperless at login: I understand there is a massive push to go paperless, but please stop forcing a choice every time I log onto the application. This is an extremely bad user experience and something which should be a choice, and not something which should be thrust upon.
  8. [R13] Chase Mobile® 1/5 · US Changing app AGAIN: I can no longer see my balance. This is like the third time they have updated this app in the past year. Enough. It is no longer user-friendly.
  9. [R22] Chase Mobile® 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎
  10. [R25] Chase Mobile® 1/5 · US Useless: Terrible app that's laggy and logs you out after each use. Then tells you your password is wrong have to create a new one each time
  11. [R47] Chase Mobile® 1/5 · US “Sign in one more time to start using Face ID”….sure.: Just an endless loop every time I try to log in. App NEVER remembers my Face ID. So now, I have to put in my password every single time. I am on the latest iOS and the latest Chase app version. This is very annoying. FACE ID works great for my other apps. FIX.YOUR.APP!!
  12. [R4] Chase Mobile® 1/5 · US Credit limit problem: They dropped my credit limit to $500 because I always paid my bill off early. Now I can’t buy anything without maxing out the card. It’s completely useless now.
  13. [R27] Chase Mobile® 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
  14. [R41] Chase Mobile® 2/5 · US Over due balance charge: I don’t like receiving overdue balance charges without proper notification. I believe I was pressured into this paperless billing and it catches me off guard when preparing my bill payments. I’m a senior citizen who’s always paid my bills on time and occasionally lapse in my viewing of the app . I believe you don’t really care! Think about your customers preferences and do
  15. [R51] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
  16. [R16] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  17. [R18] Chase Mobile® 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  18. [R29] Chase Mobile® 1/5 · US Horrible Customer service: The worst I’ve ever experienced!
  19. [R59] Chase Mobile® 1/5 · US Cash back rewards: Difficult to locate the latest details on cash back reward %
  20. [R81] Wells Fargo Mobile® 1/5 · US Credit Card issues: I am very dissatisfied with the wells fargo account I have not received my cash back even after spending more than $500.
  21. [R67] Wells Fargo Mobile® 1/5 · US Fraud: Lots of fraud with this bank and calling the fraud department was 0 help.
  22. [R89] Wells Fargo Mobile® 1/5 · US Paternalistic and Inaccessible: I’m just too lazy to leave wells fargo. Their customer service is atrocious.
  23. [R21] Chase Mobile® 3/5 · GB Mr Earl: I’m 81 years old and I have a problem reading the size of the type. Please increase the size of the type

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store