Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chase Mobile® vs PNC Mobile Banking

Chase Mobile® 4.8★ · Free to download 75
Winner Chase Mobile®
PNC Mobile Banking 4.8★ · Free to download 55

Chase Mobile® generally offers a more reliable and user-friendly experience, despite some recent complaints about updates, while PNC Mobile Banking struggles with frequent app instability and limited Zelle functionality.

Full reviews: Chase Mobile® · PNC Mobile Banking

Chase Mobile® is praised for its convenience and ease of use, though some recent updates have caused frustration with font sizes and login issues. PNC Mobile Banking, while appreciated by long-term customers, faces significant criticism for app crashes, login problems, and restrictive Zelle features, especially for users migrated from First Bank.

Head to head

Ease of Use and User Interface edge: Chase Mobile®R3R5R13R17
Chase Mobile® Chase Mobile® is frequently described as convenient and user-friendly by many users R5R30R42. However, recent updates have led to complaints about font sizes becoming too large R3 and some users finding it harder to navigate or locate specific features R13R17.
PNC Mobile Banking PNC Mobile Banking receives mixed reviews, with some users finding it simple and easy , but many others describe it as clunky, complicated, and cumbersome R66. Issues with the keyboard cutting off the screen during transfers are also noted .
Reliability and Performance edge: Chase Mobile®R2R22R25R47
Chase Mobile® While many Chase Mobile® users report no problems and a smooth experience R2, a significant number of recent reviews highlight issues with the app's stability, including freezing, not logging in, or requiring frequent password resets R22R25R47R57.
PNC Mobile Banking PNC Mobile Banking suffers from widespread complaints about reliability. Users report the app constantly freezing, crashing, or failing to load . Some users state it only works 'half the time' or 'never loads' .
Features and Functionality edge: Chase Mobile®R2R6R7R15
Chase Mobile® Chase Mobile® offers good coverage and convenient account management R2. However, specific features like travel options R6, money management/spending tracking R7, and Ultimate Rewards redemption are criticized for being primitive, clunky, or lacking essential search criteria. There are also issues with check capture R15 and adding external accounts .
PNC Mobile Banking PNC Mobile Banking's Zelle functionality is a major point of contention, with users frustrated by its limitations, such as only being available on mobile R63, inability to send from multiple accounts R67, and low daily/monthly limits R108. Other complaints include the lack of early direct deposit and difficulty setting up autopay .
Customer Service and Support tieR11R16R18R29
Chase Mobile® Chase Mobile® users have mixed experiences with customer service. Some praise the assistance received R11 and feel cared for , while others describe it as 'useless' R16, 'horrible' R29, or lacking live chat options R18.
PNC Mobile Banking PNC Mobile Banking's customer service receives some positive mentions for phone support . However, many users, particularly those migrated from First Bank, report extremely negative experiences, citing unhelpful staff, long wait times, and difficulty resolving issues .
Value and Fees tieR4R27R51R53
Chase Mobile® Chase Mobile® users express concerns about high or 'predatory' overdraft fees R27 and high credit card interest rates R53. Some also mention being charged monthly service fees R51 or having credit limits dropped R4.
PNC Mobile Banking PNC Mobile Banking users, especially those from First Bank, complain about 'ridiculous fees for transferring' and the lack of free external transfers that were available with their previous bank .
Pick Chase Mobile® if

You prioritize a generally convenient and user-friendly banking app with broad functionality, even if some specific features could be improved R5R30R42.

Pick PNC Mobile Banking if

You are a long-standing PNC customer who values their overall banking relationship and finds the basic app functions sufficient, despite its known reliability issues .

Evidence note: Both apps are free to download, so there is no free-vs-paid asymmetry. Recent negative reviews for both apps often focus on technical issues and changes to features, which aligns with the typical user experience for banking apps undergoing updates.

Frequently asked

Which app is easier to use for daily banking?
Chase Mobile® is generally considered more convenient and user-friendly for daily banking tasks, with many users praising its ease of navigation R5R30R42. In contrast, PNC Mobile Banking is often described as clunky and complicated by its users R66.
Are there common issues with app reliability?
PNC Mobile Banking has significant reliability issues, with users frequently reporting the app freezing, crashing, or failing to log in after updates . Chase Mobile® also has recent complaints about login loops and app updates causing problems, but these appear less widespread than for PNC R22R25R47R57.
How do the apps handle Zelle transfers?
PNC Mobile Banking's Zelle functionality is a major pain point, with users complaining it's only available on mobile, lacks the ability to send from multiple accounts, and has restrictive daily/monthly limits R63R67R108. Reviews for Chase Mobile® do not highlight Zelle as a significant problem, though one user mentioned an ID verification issue preventing a Zelle transfer R16.
What are the main complaints about fees?
Chase Mobile® users complain about high overdraft fees R27, high credit card interest R53, monthly service fees R51, and unexpected credit limit drops R4. PNC Mobile Banking users, particularly those migrated from First Bank, are frustrated by new or increased fees for transfers that were previously free .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Chase Mobile® 3/5 · US Please make the Font of App smaller again.: I don’t like how the font of the app gets bigger every time you make an upgrade if I change the font on my phone it changes all the apps so it isn’t a phone problem it’s a chase app problem. PLEASE MAKE THE FONT SMALER!! In the next update.
  2. [R5] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
  3. [R13] Chase Mobile® 1/5 · US Changing app AGAIN: I can no longer see my balance. This is like the third time they have updated this app in the past year. Enough. It is no longer user-friendly.
  4. [R17] Chase Mobile® 4/5 · US Not always easy!: This is a great app although it isn’t always easy to find what I need. They’ve made good “fixes” but still some troubled areas.
  5. [R2] Chase Mobile® 5/5 · US Original: Good coverage and no complication
  6. [R22] Chase Mobile® 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎
  7. [R25] Chase Mobile® 1/5 · US Useless: Terrible app that's laggy and logs you out after each use. Then tells you your password is wrong have to create a new one each time
  8. [R47] Chase Mobile® 1/5 · US “Sign in one more time to start using Face ID”….sure.: Just an endless loop every time I try to log in. App NEVER remembers my Face ID. So now, I have to put in my password every single time. I am on the latest iOS and the latest Chase app version. This is very annoying. FACE ID works great for my other apps. FIX.YOUR.APP!!
  9. [R6] Chase Mobile® 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
  10. [R7] Chase Mobile® 1/5 · US Money management and spending tracking: Tracking spending could be so much more improved by making it customizable and moving transactions to where you want them to be categorized. With AI this could be a very useful tool, but it’s very primitive and not particularly helpful for accurately grasping my financial situation.
  11. [R15] Chase Mobile® 3/5 · US App deposit: It’s is so hard t capture checks automatically.
  12. [R11] Chase Mobile® 5/5 · US ‏good afternoon: Thank you for good service
  13. [R16] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  14. [R18] Chase Mobile® 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  15. [R29] Chase Mobile® 1/5 · US Horrible Customer service: The worst I’ve ever experienced!
  16. [R4] Chase Mobile® 1/5 · US Credit limit problem: They dropped my credit limit to $500 because I always paid my bill off early. Now I can’t buy anything without maxing out the card. It’s completely useless now.
  17. [R27] Chase Mobile® 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
  18. [R51] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
  19. [R53] Chase Mobile® 1/5 · US Interest: The interest on your credit card it too high and borderline predatory
  20. [R30] Chase Mobile® 5/5 · US Easy: The chase app is so easy and convenient to use. I love that I can check my account on the go.
  21. [R42] Chase Mobile® 5/5 · US Chase is the best: Easy to navigate and work on. Chase has been my bank for over 30 years and I see no reason why they won’t be for another 30.
  22. [R66] PNC Mobile Banking 3/5 · US Clunky: It gets basic banking done but is cumbersome to use and limited functionality
  23. [R57] Chase Mobile® 2/5 · US Stalls, won’t login: Not great. Now can’t login, it just does nothing, no reason, no error. Have to use web site instead.
  24. [R63] PNC Mobile Banking 3/5 · US Zelle on Pnc: Pnc only does Zelle on the phone. A very narrow method.
  25. [R67] PNC Mobile Banking 1/5 · US Zelle: Zelle functionality is terrible. I cannot send from multiple accounts like I could with First bank. This is a huge loss for me.
  26. [R108] PNC Mobile Banking 1/5 · US Useless digital service: Have you ever wanted to send money to someone, but were limited to tiny increments well welcome to pnc Mobil banking. Pnc put the settlement money in my account instead of sending it to the correct recipient and now can only be transferred at a rate of 2k per day and 5k per week. Customer service had great ideas like use Zelle, which has a 1k per day 5k per month limit. Us

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store