Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chase Mobile® vs U.S. Bank Mobile Banking

Chase Mobile® 4.8★ · Free to download 65
Winner U.S. Bank Mobile Banking
U.S. Bank Mobile Banking 4.8★ · Free to download 80

U.S. Bank Mobile Banking has a slight edge due to its consistent positive feedback on ease of use and reliability, while Chase Mobile® faces more criticism regarding app functionality and customer service.

Full reviews: Chase Mobile® · U.S. Bank Mobile Banking

Both Chase Mobile® and U.S. Bank Mobile Banking are free to download and offer essential banking features. U.S. Bank Mobile Banking is praised for its user-friendliness and reliable check deposit, while Chase Mobile® users report issues with app updates, customer service, and specific features like travel options and spending tracking.

Head to head

Ease of Use edge: U.S. Bank Mobile BankingR3R5R9R13
Chase Mobile® Chase Mobile® receives mixed reviews on ease of use, with some users finding it convenient and user-friendly R5 while others complain about recent updates making it less user-friendly R9R13, issues with font size R3R21, and difficulty finding features .
U.S. Bank Mobile Banking U.S. Bank Mobile Banking is consistently praised for being easy to use and navigate . Many users highlight the simplicity of internal transfers and check deposits R88.
Features edge: U.S. Bank Mobile BankingR6R7R15R16
Chase Mobile® Chase Mobile® offers features like managing cards and Zelle R6R16, but users report issues with specific functionalities such as travel options being 'awful' R6, primitive money management and spending tracking R7, difficulty with check capture R15, and problems adding external accounts R19. Some users also miss features like Amazon purchase receipt links and struggle with cash back rewards details .
U.S. Bank Mobile Banking U.S. Bank Mobile Banking is praised for easy internal transfers and convenient mobile check deposits R81R82R88. However, some users note limited options like inability to send international wires or link investment accounts and a desire for a reason field in internal transfers or a running total of reward points .
Reliability edge: U.S. Bank Mobile BankingR13R22R25R47
Chase Mobile® Chase Mobile® users report significant reliability issues, including the app being laggy and logging users out R25, not remembering Face ID R47, stalling or failing to log in after updates R22, and general instability R13R25.
U.S. Bank Mobile Banking U.S. Bank Mobile Banking is generally seen as reliable and fast . While one user mentions glitches, freezing, or being down for various reasons , the overwhelming majority of reviews indicate smooth operation and quick transactions.
Customer Support edge: U.S. Bank Mobile BankingR16R18R19R29
Chase Mobile® Chase Mobile® receives strong criticism for its customer service, with users calling it 'useless' R16, 'horrible' R29, and noting a lack of live chat R18. Some users feel pressured into paperless billing and experience issues with external account verification requiring slow customer service intervention R19.
U.S. Bank Mobile Banking U.S. Bank Mobile Banking reviews mention positive experiences with customer service, describing it as 'splendid and supportive' R72 and 'professional' R76. One user suggests getting help from a banker if they don't understand the app .
Price/Value edge: U.S. Bank Mobile BankingR4R27R35R51
Chase Mobile® Chase Mobile® is free to download, but users express concerns about high predatory overdraft fees R27, high credit card interest , and monthly service fees R51. Some users also report issues with credit limit reductions R4 and being charged for unplaced orders R35.
U.S. Bank Mobile Banking U.S. Bank Mobile Banking is free to download. Reviews generally highlight the convenience and value of the app's features, such as easy deposits and transfers, without specific complaints about fees within the app itself. One review mentions the virtual assistant is helpful, but users should ensure they have enough money to cover expenses .
Pick Chase Mobile® if

You are a long-time Chase customer who values their overall banking relationship and finds the app generally convenient for basic tasks .

Pick U.S. Bank Mobile Banking if

You prioritize an intuitive, user-friendly mobile banking experience with reliable check deposits and easy internal transfers R88.

Evidence note: The evidence for U.S. Bank Mobile Banking is heavily skewed towards positive reviews, with many 5-star ratings simply stating 'Good' or 'Easy to use' without much detail. Chase Mobile® has a more balanced mix of detailed positive and negative feedback.

Frequently asked

Which app is better for mobile check deposits?
U.S. Bank Mobile Banking is better for mobile check deposits, with many users praising its ease, speed, and convenience for this feature R81R82R88. Chase Mobile® users, in contrast, report difficulties with check capture R15.
Does either app have good customer service?
U.S. Bank Mobile Banking appears to have better customer service, with users describing their experience as 'splendid and supportive' and 'professional' R72R76. Chase Mobile® receives strong negative feedback on its customer service, with users calling it 'useless' and 'horrible' R16R29.
Are there any issues with app updates?
Chase Mobile® users frequently report issues with app updates, including changes to font size R3R21, making the app less user-friendly R13, and even preventing access to accounts R22. U.S. Bank Mobile Banking reviews do not highlight significant negative impacts from updates, with some noting improvements .

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Chase Mobile® 3/5 · US Please make the Font of App smaller again.: I don’t like how the font of the app gets bigger every time you make an upgrade if I change the font on my phone it changes all the apps so it isn’t a phone problem it’s a chase app problem. PLEASE MAKE THE FONT SMALER!! In the next update.
  2. [R5] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
  3. [R9] Chase Mobile® 3/5 · US Meh: I’d give it 2.5 if I could. There’s nothing special about it. It’s not very user friendly. I’ve had Capital One and Discover for years and their apps and chat bot are extremely helpful and useful Ive almost never had to call them. Which is what we want right? Anything that makes it easier to do from our phones, on our own, without having to go in or call.
  4. [R13] Chase Mobile® 1/5 · US Changing app AGAIN: I can no longer see my balance. This is like the third time they have updated this app in the past year. Enough. It is no longer user-friendly.
  5. [R6] Chase Mobile® 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
  6. [R7] Chase Mobile® 1/5 · US Money management and spending tracking: Tracking spending could be so much more improved by making it customizable and moving transactions to where you want them to be categorized. With AI this could be a very useful tool, but it’s very primitive and not particularly helpful for accurately grasping my financial situation.
  7. [R15] Chase Mobile® 3/5 · US App deposit: It’s is so hard t capture checks automatically.
  8. [R16] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  9. [R22] Chase Mobile® 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎
  10. [R25] Chase Mobile® 1/5 · US Useless: Terrible app that's laggy and logs you out after each use. Then tells you your password is wrong have to create a new one each time
  11. [R47] Chase Mobile® 1/5 · US “Sign in one more time to start using Face ID”….sure.: Just an endless loop every time I try to log in. App NEVER remembers my Face ID. So now, I have to put in my password every single time. I am on the latest iOS and the latest Chase app version. This is very annoying. FACE ID works great for my other apps. FIX.YOUR.APP!!
  12. [R18] Chase Mobile® 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  13. [R19] Chase Mobile® 1/5 · US External accounts: The process for adding external accounts is confusing and non functioning. After adding the deposited amounts I receive notice that they are incorrect and had to contact customer service who informs me that no matter what the computer says my amounts are correct and I need to wait an additional 1-3 days. That’s antiquated and way too slow.
  14. [R29] Chase Mobile® 1/5 · US Horrible Customer service: The worst I’ve ever experienced!
  15. [R4] Chase Mobile® 1/5 · US Credit limit problem: They dropped my credit limit to $500 because I always paid my bill off early. Now I can’t buy anything without maxing out the card. It’s completely useless now.
  16. [R27] Chase Mobile® 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
  17. [R35] Chase Mobile® 1/5 · US Meta: I’m being charged for an order that I did not place
  18. [R51] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
  19. [R81] U.S. Bank Mobile Banking 5/5 · US Deposit: Easy-to-use and very secure app
  20. [R82] U.S. Bank Mobile Banking 5/5 · US Very easy to use!!!: It was so easy depositing a check for truly contactless banking!
  21. [R88] U.S. Bank Mobile Banking 5/5 · US Phone deposit: I LOVE to be able to deposit checks w my phone! So convenient and easy. Transferring money from account to account to easy and fast! Thank you.
  22. [R72] U.S. Bank Mobile Banking 5/5 · US Pleasant experience: My experience so far while using the app had been splendid and supportive. In a nutshell, it is mobile banking made easy.
  23. [R76] U.S. Bank Mobile Banking 5/5 · US Wonderful Service: Thank you for your help and professional service
  24. [R21] Chase Mobile® 3/5 · GB Mr Earl: I’m 81 years old and I have a problem reading the size of the type. Please increase the size of the type

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store