Verithiathe honest score on any app
Updated July 2026 · real, multi-region App Store reviews
Head-to-head

Chase Mobile® vs Bank of America Mobile Banking

Chase Mobile® 4.8★ · Free to download 65
Winner Chase Mobile®
Bank of America Mobile Banking 4.8★ · Free to download 55

While both apps have significant user complaints regarding recent updates and technical issues, Chase Mobile® appears to offer a slightly more consistent user experience with fewer critical login and functionality failures compared to Bank of America Mobile Banking.

Full reviews: Chase Mobile® · Bank of America Mobile Banking

Both Chase Mobile® and Bank of America Mobile Banking receive mixed reviews, with many users praising convenience but also experiencing frustration with updates and specific features. Chase users report issues with font size, travel features, and customer service, while Bank of America users frequently encounter critical login problems, blank screens, and difficulties with check deposits and bill pay.

Head to head

Ease of Use & User Interface edge: Chase Mobile®R3R5R9R17
Chase Mobile® Many Chase users find the app convenient and user-friendly R5R30. However, some recent updates have made the app less user-friendly, with complaints about font size changes R3, difficulty finding features R17, and a lack of special features compared to competitors R9.
Bank of America Mobile Banking Bank of America users frequently report that the app is not user-friendly and that recent updates have made simple transactions harder . There are also complaints about the app's design being outdated and issues with account nicknames disappearing .
Reliability & Performance edge: Chase Mobile®R15R19R22R24
Chase Mobile® Chase users report issues with the app being laggy R24, freezing due to updates R22, and problems with Face ID not remembering login information R47. Some also experience difficulty with check capture R15 and adding external accounts R19.
Bank of America Mobile Banking Bank of America users report significant reliability issues, including being forced to update frequently , inability to sign in after updates , and persistent blank screens after logging in R77R99. Face ID often breaks, requiring re-enrollment R63. Check deposits are also reported to not work for some users R75R93.
Features & Functionality tieR6R7R16R30
Chase Mobile® Chase offers features like managing cards and checking accounts on the go R6R30. However, users desire improvements in travel options R6, money management and spending tracking R7, and cash back rewards visibility . Some features, like the Amazon purchase receipt link, have been removed, disappointing users . There are also issues with Zelle verification R16 and canceling auto-payments .
Bank of America Mobile Banking Bank of America's app is praised for having many features and being good for banking, budgeting, and investing . However, users report difficulties paying credit cards , a lack of outbound ACH transfer support , and issues with the new rewards feature . The Erica chatbot is described as useless , and there are complaints about not being able to view balance without logging in and missing charge card alerts within the app .
Customer Service & Support tieR16R18R29R41
Chase Mobile® Chase customer service is described as useless R16, horrible R29, and lacking a live chat option R18. Some users feel pressured into paperless billing R41 and experience issues with account changes not being honored .
Bank of America Mobile Banking Bank of America customer service also receives strong criticism, with users calling it horrendous , pathetic , and unhelpful, often directing customers in circles between phone and branch support R79. The chatbot is considered unhelpful .
Price & Value tieR4R27R51R53
Chase Mobile® Chase users complain about high, predatory overdraft fees R27 and high credit card interest rates R53. Some are charged monthly service fees R51 and experience credit limit reductions R4.
Bank of America Mobile Banking Bank of America users report issues with accounts being closed without clear reasons R79 and accusations of money being stolen . Military members report being denied credit cards despite good credit .
Pick Chase Mobile® if

you prioritize a banking app that, despite some UI quirks and feature limitations, generally allows you to access your accounts and perform basic transactions without critical login or functionality failures R5R30.

Pick Bank of America Mobile Banking if

you are looking for an app with a wide range of features for banking, budgeting, and investing, and are willing to tolerate frequent technical glitches and potentially frustrating customer service experiences .

Evidence note: Both apps are free to download, so the free vs. paid asymmetry rule is not directly applicable. However, many negative reviews for both apps stem from frustrations with mandatory updates and core app functionality, rather than free-tier limitations.

Frequently asked

Which app is easier to use for daily banking?
Chase Mobile® generally receives more positive feedback for being convenient and user-friendly for daily banking, despite some complaints about recent UI changes like larger fonts and difficulty finding specific features R5R30R3.
Do these apps have reliable login with Face ID?
Chase Mobile® users report issues with Face ID not remembering login information, often forcing manual password entry R47. Bank of America Mobile Banking users frequently experience Face ID breaking and requiring re-enrollment, alongside critical login failures and blank screens R63R77R99.
Are there issues with depositing checks via the app?
Chase Mobile® users occasionally report difficulty capturing checks automatically R15. Bank of America Mobile Banking users have more significant problems, with some reporting that check deposits no longer work, especially for specific phone models R75R93.
How is customer service for these banking apps?
Both Chase Mobile® and Bank of America Mobile Banking receive strong negative feedback regarding customer service, with users describing it as useless, horrible, and lacking live chat options for Chase R16R18R29, and horrendous, pathetic, and unhelpful for Bank of America R79.

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

  1. [R3] Chase Mobile® 3/5 · US Please make the Font of App smaller again.: I don’t like how the font of the app gets bigger every time you make an upgrade if I change the font on my phone it changes all the apps so it isn’t a phone problem it’s a chase app problem. PLEASE MAKE THE FONT SMALER!! In the next update.
  2. [R5] Chase Mobile® 5/5 · US Good job: Very convenient and user-friendly.
  3. [R9] Chase Mobile® 3/5 · US Meh: I’d give it 2.5 if I could. There’s nothing special about it. It’s not very user friendly. I’ve had Capital One and Discover for years and their apps and chat bot are extremely helpful and useful Ive almost never had to call them. Which is what we want right? Anything that makes it easier to do from our phones, on our own, without having to go in or call.
  4. [R17] Chase Mobile® 4/5 · US Not always easy!: This is a great app although it isn’t always easy to find what I need. They’ve made good “fixes” but still some troubled areas.
  5. [R15] Chase Mobile® 3/5 · US App deposit: It’s is so hard t capture checks automatically.
  6. [R19] Chase Mobile® 1/5 · US External accounts: The process for adding external accounts is confusing and non functioning. After adding the deposited amounts I receive notice that they are incorrect and had to contact customer service who informs me that no matter what the computer says my amounts are correct and I need to wait an additional 1-3 days. That’s antiquated and way too slow.
  7. [R22] Chase Mobile® 1/5 · US SO WACK: I can’t use the app now because of updates??!! Really??? Thanks alot!!! Now I can’t get into my accounts!!! So I have to buy a new phone to use my account 👎
  8. [R24] Chase Mobile® 3/5 · GB Ultimate Rewards needs work: The Ultimate Rewards redemption is clunky (significant lag) and randomly times out due to supposed inactivity, even in the middle of transactions. Frustrating.
  9. [R6] Chase Mobile® 3/5 · US Travel Options need serious improvement: While I like the ability to manage the card, the travel feature of the app is AWFUL. The limited ability to search on hotels without being shown hotels over an hour away is ludicrous. You try to search on hotels and it shows you vacation homes when you didn’t ask for those. A basic search criteria is miles - 5, 10, 30 from the destination town entered -
  10. [R7] Chase Mobile® 1/5 · US Money management and spending tracking: Tracking spending could be so much more improved by making it customizable and moving transactions to where you want them to be categorized. With AI this could be a very useful tool, but it’s very primitive and not particularly helpful for accurately grasping my financial situation.
  11. [R16] Chase Mobile® 1/5 · US Useless customer service: I am trying to send money through Zelle and the app is making me verify my ID. It’s saying the camera is too shaky even when I have it still on my desk and my ID on a box so I’m not even holding the phone lol… customer service outright told me there’s nothing they can do to help me bypass the check so I guess I’ll just find another bank again…
  12. [R30] Chase Mobile® 5/5 · US Easy: The chase app is so easy and convenient to use. I love that I can check my account on the go.
  13. [R18] Chase Mobile® 3/5 · GB Need to offer Live chat service: Please offer live chat service with live humans not robot. Even if there is wait time for the response.
  14. [R29] Chase Mobile® 1/5 · US Horrible Customer service: The worst I’ve ever experienced!
  15. [R41] Chase Mobile® 2/5 · US Over due balance charge: I don’t like receiving overdue balance charges without proper notification. I believe I was pressured into this paperless billing and it catches me off guard when preparing my bill payments. I’m a senior citizen who’s always paid my bills on time and occasionally lapse in my viewing of the app . I believe you don’t really care! Think about your customers preferences and do
  16. [R4] Chase Mobile® 1/5 · US Credit limit problem: They dropped my credit limit to $500 because I always paid my bill off early. Now I can’t buy anything without maxing out the card. It’s completely useless now.
  17. [R27] Chase Mobile® 1/5 · US Predatory Fees: Chase has high predatory over draft fees.
  18. [R51] Chase Mobile® 1/5 · US Greedy: Charging me $15 monthly service fee. I don’t have $15. Chase has billions and billions. Everything wrong with this country. Don’t let Chase invest your money and profit. Choose a local bank or credit union.
  19. [R53] Chase Mobile® 1/5 · US Interest: The interest on your credit card it too high and borderline predatory
  20. [R47] Chase Mobile® 1/5 · US “Sign in one more time to start using Face ID”….sure.: Just an endless loop every time I try to log in. App NEVER remembers my Face ID. So now, I have to put in my password every single time. I am on the latest iOS and the latest Chase app version. This is very annoying. FACE ID works great for my other apps. FIX.YOUR.APP!!
  21. [R63] Bank of America Mobile Banking 3/5 · US PITA: Every update messes up my app, now it won’t let me use FaceID and keeps trying to have me reset my password. It’s a hassle every time I try and open it.
  22. [R77] Bank of America Mobile Banking 1/5 · US Soo frustrating: 80% of the time I login to my account to a blank screen. Something is wrong with the FaceID and login process
  23. [R99] Bank of America Mobile Banking 1/5 · US Stuck on White Screen: The app has been fine but lately and for a long time, it’s been opening, scanning my face, and then gets stuck on a blank white screen.
  24. [R75] Bank of America Mobile Banking 2/5 · US Do not update for iPhone 13 mini: Deposits no longer work for the iPhone mini. I’ve talked to Bank of America support and there’s nothing they will do. It’s just bricked.
  25. [R93] Bank of America Mobile Banking 2/5 · US cant deposit check: your app doesn't work it wont let me deposit my check via photo
  26. [R79] Bank of America Mobile Banking 1/5 · US WORST COMPANY: I been with Bank of America of 7 years and cause of something didn’t commit too. They closed all my accounts. Making me hop from one call to another for no answers. Then making me wait for 2 hours to just tell me that my account is closed. What type of service do you really be doing?

Synthesized from 120 recent App Store reviews · updated July 2026 · View on the App Store