Bank of America Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R43] 5/5 · US Great app.: Love how easy and reliable the app is to use.
2. [R92] 5/5 · US Bank of America: Without this app I would be lost when it comes to my account love it it’s very dependable and very helpful and easy to use .
3. [R125] 5/5 · US Solid Bank, Solid App: Every bank should have an all this simple. Thanks BOA
4. [R172] 5/5 · US Easy to use: Great app. You can use mobile banking on the go.
5. [R76] 5/5 · US Excellent App: This is an excellent app, lots of features, decent chatbot. Lightyears ahead of Chase. One minor bug: opening a pdf Terms link disrupted the signup session.
6. [R83] 5/5 · US Bank of America mobile banking: Banking budgeting & investing
7. [R252] 5/5 · CA Great functional app,: I think this is a great functional app that has lots of tools. The notificationsr, reminders and security features work great. I always take the time to get familiar with apps that deal with privacy, security and money but I find updating your phone number and email is a challenge to find on the app, not so much on my Mac desktop but on my phone I feel like I’m endlessly s
8. [R270] 5/5 · CA Review: From my point of view, it is a complete and friendly software.
9. [R177] 5/5 · US New card received!: Thanks for all you do to find fraud !
10. [R233] 5/5 · US Security: Been with BofA 30yr plus just wish they had a 2FA token (Totp), instead of there otp, new technology for new time just if a peace of mind.
11. [R77] 5/5 · US Mi mejor banco: Mi mejor banco con una alta calidad en su servicio,y un personal de servicio alta cliente de excelente calidad y amabilidad,por eso siempre será mi banco . Gracias por sus servicios por tantos años junto a mi.
12. [R144] 5/5 · US Stephen Oresco: Hello, today I have been helped by mister Stephen Oresco, at Journal square BOF branch, opening accounts. He was very reliable and answered all my questions in a very professional way. I highly recommend him.
13. [R146] 5/5 · US Survey: Been with BOA for over 30 years. Always been given GREAT service. Thanks.
14. [R254] 5/5 · CA Great support: As Canadian living in the US this bank always been easy to work with
15. [R3] 1/5 · US Can’t sign in: Ever since the last update, I cannot sign into the app
16. [R6] 1/5 · US Blank screen after logging in: I have been experiencing a blank screen when I log into the mobile app in my iPhone 17, running the latest IOS. This has been going on for months. BofA support basically told me to uninstall the app, restart my iPhone and then reinstall the app. I’ve done this multiple times and it works for a while and then back to a blank screen upon logging in. It’s disgraceful fo
17. [R8] 1/5 · US Soo frustrating: 80% of the time I login to my account to a blank screen. Something is wrong with the FaceID and login process
18. [R18] 1/5 · US App isn’t working!: Every time I try to sign in I am directed to change my password and it won’t allow me to sign into my bank account at all!
19. [R1] 1/5 · US Forced to update: Really annoying that I can’t use the app unless I update it every single time there’s an update. I shouldn’t have to update it for a MINOR bug fix.
20. [R5] 5/5 · US Worst update of all time.: This is the worst update ever. It’s hard to make a simple transaction now.
21. [R26] 3/5 · US PITA: Every update messes up my app, now it won’t let me use FaceID and keeps trying to have me reset my password. It’s a hassle every time I try and open it.
22. [R7] 2/5 · US Do not update for iPhone 13 mini: Deposits no longer work for the iPhone mini. I’ve talked to Bank of America support and there’s nothing they will do. It’s just bricked.
23. [R17] 2/5 · US cant deposit check: your app doesn't work it wont let me deposit my check via photo
24. [R42] 1/5 · US Deposit check not working: It can not read the bottom of front check.
25. [R31] 2/5 · US No night shift mode: For such a major bank one would think that their IOS development team would implement a night shift mode so that people are not blinded in the middle of the night. The icon changes color at night, all the white screens inside the app should as well.
26. [R130] 3/5 · US Does not support outbound ACH transfer: The mobile app only supports inbound ACH transfer for linked external accounts but does not support outbound ACH transfer. Have to use the website interface to perform outbound transfer or use the app of the receiving bank. This omission is unthinkable and seems to be unique to BofA among major banks.
27. [R195] 3/5 · US NO DARK MODE: The BOA App is good, I really like the organized document and statements of this app but at night Ot is really annoying looking and reviewing the app without dark mode. Please update the app…
28. [R221] 3/5 · US Needs a Dark Mode setting: Would be nice if they added this feature, it’s kinda wild they don’t as a majority of apps have it now
29. [R2] 1/5 · US Very dumb bank app: I have used BOfA for about 15 years, and with digital world BOfA is the least preferred bank for me. Let me start with a poor and useless app design. The app design is a dinosaur, it is comparable to Windows XP, but with much less functionality. You cannot even pay your credit card using button “PAY”, you need to make a transfer from checking to credit. Also, one of the slowest
30. [R16] 2/5 · US Clunky, slow app: I work in Alaska so having the Alaska airlines card makes my life significantly more comfortable with the rewards status, but otherwise I would not use Bank of America because of this app. Like most people, I primarily use apps for my banking needs, and this one is slow and feels ad-heavy. I don’t want to be told about your other products on the login page if it’s going to make t
31. [R28] 4/5 · US Good but needs update: Look at Chase, they make it easy to jump around from account to account, without having to press multiple buttons. And paying a CC now takes too many steps and “saves.”
32. [R253] 4/5 · CA Needs Liquid Glass Update: App works pretty great for the most part. Could use a UI update with iOS 26 Liquid Glass design.
33. [R21] 2/5 · US Too Many Meaningless or Marketing Alerts: I feel I’m being generous with the 2-Star review. As you can see in the picture, the B of A app throws a lot of meaningless alerts. Because it’s a banking app, users feel compelled to open the app to ensure that there’s no fraud or other problem. I believe the overarching concept behind Apps is to offer a good/efficient experience, and save customer time.
34. [R24] 2/5 · US Annoying App: Even with all notifications turned off, this app continuously bombards you with daily product notifications and annoying AI “Insights.” It’s abysmal app engineering.
35. [R9] 1/5 · US WORST COMPANY: I been with Bank of America of 7 years and cause of something didn’t commit too. They closed all my accounts. Making me hop from one call to another for no answers. Then making me wait for 2 hours to just tell me that my account is closed. What type of service do you really be doing?
36. [R10] 1/5 · US Horrendous: It should be illegal how awful the customer support chat is remarkable a team could actually put something awful out in the world
37. [R11] 1/5 · US PÉSIMO: Banco malísimo no lo recomiendo ni como última opción, que problema para que le resuelvan una inquietud o problema al cliente. Programe una llamada, me llaman para hacerme esperar 1 hora jajaja q fiasco
38. [R39] 1/5 · US Horrible customer support: I waited more than 20 mins on the phone line for a small request. Absolutely pathetic on-call support. Do better
39. [R64] 4/5 · US Very good: I only have one issue. The app is not downloading charge card alerts inside the app. I have like 125 alerts that are not available although the number is displayed. When I go to see the alerts, it tells the information is not available, try again later. This has been on going for at least a couple of months. I am getting the alerts in my messages and email and on my iPhone screen.
40. [R79] 3/5 · US Something is wrong: Why are my account nicknames missing in the latest update? I added them again and the app deleted (or just refused to show) them again.
41. [R91] 5/5 · US Push Notifications: The app is filling up with push notifications but the Alerts in the Inbox show an error ("We are having a technical problem"). It's happened since the last update.
42. [R207] 3/5 · US NEEDS IMPROVEMENT!!: There’s a bug in the messages section: the tracking system of the card delivery is broken..Even when you check it out, and go back to the main menu, the read message is still there, as if you didn’t check it..Besides, there should be a normal chatting option, not just through the AI assistant..
43. [R15] 1/5 · US Steals half a gig of storage: Look. It's not cool to have banking apps that gobble up storage space. Ever. But in the current situation? With memory and storage shortages? Apple raising prices? Expect more reviews like these. Better still, help shame apps that steal storage from you for their spyware and/or their neglect to remove dead assets and/or framework bloat. Nearly half a gig of storag
44. [R32] 1/5 · US Bill Pay: Paying a bill is difficult since I can't enter an amount in the pay line. Rebooting, changing keyboards doesn't help. Support was dismissive.
45. [R38] 2/5 · US Really: No where does it show where to Pay the escrow only amount on APP!
46. [R23] 1/5 · US god awful: the erica thing is useless! it just regurgitates the answers to easily answered questions. navigating the app is a nightmare and trying to make simple changes like setting overdraft declines is a tedious and confusing process.
47. [R278] 4/5 · CA Like the app but Erica won’t go away!: I have Erica turned OFF. I do not want to use her services… or recommendations or alerts. No matter what, she keeps turning herself back on. Either this app is possessed or the turn off doesn’t work. Please fix this. It’s super annoying… and my only complaint about the app.
48. [R48] 1/5 · US Only stayed because of the my balance feature: The app is fairly intuitive but i have a local bank that i prefer. The only reason i have kept bofa is the my balance feature i can check on the app without needing to log in. But thats going away july 12 for no apparent reason so i guess ill switch banks now too🤷‍♂️🤦‍♂️
49. [R147] 4/5 · US Why?: It’s a good app and you can handle a lot of business on it. I’m curious is to why they took off the feature to view your balance without logging in
50. [R25] 1/5 · US Terrible Bank: After filling in my information and made my online id, I waited for my card to come in, as soon as I got my card in the mail, they closed my account and can’t login into my account, seriously? You guys couldn’t wait till I got paid to put the money in my account? I’ll never do business with Bank Of America again