Bank of America Mobile Banking

What reviewers actually said

Built only from these 120 real reviews (foreign ones translated). Superscripts jump to the quote here. Apple has no per-review links, so [ref] opens that app's reviews on the App Store.

1. [R47] 5/5 · US Great app.: Love how easy and reliable the app is to use.
2. [R63] 5/5 · US Banking: Excellent Services
3. [R80] 5/5 · US Excellent App: This is an excellent app, lots of features, decent chatbot. Lightyears ahead of Chase. One minor bug: opening a pdf Terms link disrupted the signup session.
4. [R81] 5/5 · US Mi mejor banco: Mi mejor banco con una alta calidad en su servicio,y un personal de servicio alta cliente de excelente calidad y amabilidad,por eso siempre será mi banco . Gracias por sus servicios por tantos años junto a mi.
5. [R181] 5/5 · US New card received!: Thanks for all you do to find fraud !
6. [R237] 5/5 · US Security: Been with BofA 30yr plus just wish they had a 2FA token (Totp), instead of there otp, new technology for new time just if a peace of mind.
7. [R252] 5/5 · CA Great functional app,: I think this is a great functional app that has lots of tools. The notificationsr, reminders and security features work great. I always take the time to get familiar with apps that deal with privacy, security and money but I find updating your phone number and email is a challenge to find on the app, not so much on my Mac desktop but on my phone I feel like I’m endlessly s
8. [R39] 1/5 · US Poor security for customers: They should improve their alert system, both in the mobile app and via text message, just like Chase, Wells Fargo, and US Bank do. It is important for monitoring transactions in real time and ensuring the security of customers' funds. With other banks, once we make a purchase, we are notified via text message in real time, with details on the transaction location, the
9. [R199] 3/5 · US NO DARK MODE: The BOA App is good, I really like the organized document and statements of this app but at night Ot is really annoying looking and reviewing the app without dark mode. Please update the app…
10. [R1] 1/5 · US Blank screen at login: App totally broken. Blank screen after login.
11. [R3] 1/5 · US Won’t load: Tired logging in to check my balance and complete white screen every time! Kept restarting the app and still shows white screen after login
12. [R10] 1/5 · US Blank screen after logging in: I have been experiencing a blank screen when I log into the mobile app in my iPhone 17, running the latest IOS. This has been going on for months. BofA support basically told me to uninstall the app, restart my iPhone and then reinstall the app. I’ve done this multiple times and it works for a while and then back to a blank screen upon logging in. It’s disgraceful fo
13. [R12] 1/5 · US Soo frustrating: 80% of the time I login to my account to a blank screen. Something is wrong with the FaceID and login process
14. [R35] 2/5 · US No night shift mode: For such a major bank one would think that their IOS development team would implement a night shift mode so that people are not blinded in the middle of the night. The icon changes color at night, all the white screens inside the app should as well.
15. [R225] 3/5 · US Needs a Dark Mode setting: Would be nice if they added this feature, it’s kinda wild they don’t as a majority of apps have it now
16. [R2] 2/5 · US Slow and Outdated: Where do I begin? I’m amazing a Big 3 bank in America has this bad of a digital platform. The latest update is so slow and needs to spin a wheel and think with each movement between accounts. What is going on??? Also, the MFA is terrible. I want MFA on for security but it doesn’t need to send me a text to my same phone I’ve had for 2 years every time I login. Fix this piece
17. [R22] 1/5 · US App isn’t working!: Every time I try to sign in I am directed to change my password and it won’t allow me to sign into my bank account at all!
18. [R30] 3/5 · US PITA: Every update messes up my app, now it won’t let me use FaceID and keeps trying to have me reset my password. It’s a hassle every time I try and open it.
19. [R11] 2/5 · US Do not update for iPhone 13 mini: Deposits no longer work for the iPhone mini. I’ve talked to Bank of America support and there’s nothing they will do. It’s just bricked.
20. [R21] 2/5 · US cant deposit check: your app doesn't work it wont let me deposit my check via photo
21. [R46] 1/5 · US Deposit check not working: It can not read the bottom of front check.
22. [R6] 1/5 · US Very dumb bank app: I have used BOfA for about 15 years, and with digital world BOfA is the least preferred bank for me. Let me start with a poor and useless app design. The app design is a dinosaur, it is comparable to Windows XP, but with much less functionality. You cannot even pay your credit card using button “PAY”, you need to make a transfer from checking to credit. Also, one of the slowest
23. [R20] 2/5 · US Clunky, slow app: I work in Alaska so having the Alaska airlines card makes my life significantly more comfortable with the rewards status, but otherwise I would not use Bank of America because of this app. Like most people, I primarily use apps for my banking needs, and this one is slow and feels ad-heavy. I don’t want to be told about your other products on the login page if it’s going to make t
24. [R134] 3/5 · US Does not support outbound ACH transfer: The mobile app only supports inbound ACH transfer for linked external accounts but does not support outbound ACH transfer. Have to use the website interface to perform outbound transfer or use the app of the receiving bank. This omission is unthinkable and seems to be unique to BofA among major banks.